For A Competitive Edge In Services, Invest In The Right People And Processes,
2011
Singapore Management University
For A Competitive Edge In Services, Invest In The Right People And Processes, Singapore Management University
Perspectives@SMU
Steve Jobs can teach us a thing or two about customer loyalty. Though Apple products have sometimes fallen short of expectations, Apple customers think nothing of standing in line for hours just to get their hands on the company's latest. According to Valarie Zeithaml, a David S Van Pelt Family distinguished professor of marketing at the University of North Carolina, recent financials show that Apple is achieving US$4,406 per annum sales per square foot – far higher than brands such as the US$3,000 per annum sales per square foot of premier global jeweller Tiffany and US$1,700 per annum sales per …
The Effect Of Cultural Intelligence On Employee Performance In International Hospitality Industries: A Case From The Hotel Sector In Egypt,
2011
The British University in Egypt
The Effect Of Cultural Intelligence On Employee Performance In International Hospitality Industries: A Case From The Hotel Sector In Egypt, Hadia Fakhreldin
Business Administration
This study highlights the importance of cultural intelligence in international business. Employees with high levels of cultural intelligence (CI) achieve high performance levels, therefore CI should be a screening criteria and a training goal within multinational companies. A five stars hotel is chosen as the field for testing/examining the theoretical framework identified in the literature. The cultural intelligence level of employees in this hotel is first determined through a questionnaire technique using a valid and reliable test (the Cultural Quotient Scale). Then the performance of these employees is identified through examining selected criteria in their performance review. To verify the …
The Challenge Of Implementing An Erp System In A Small And Medium Enterprise – A Teaching Case Of Erp Project Management,
2011
Butler University
The Challenge Of Implementing An Erp System In A Small And Medium Enterprise – A Teaching Case Of Erp Project Management, Hongjiang Xu, Patrick J. Rondeau, Sakthi Mahenthiran
Scholarship and Professional Work - Business
Enterprise Resource Planning (ERP) system implementation projects are notoriously risky. While large-scale ERP cases continue to be developed, relatively few new ERP cases have been published that further ERP implementation education in small to medium size firms. This case details the implementation of a new ERP system in a medium sized manufacturing firm. As students explore the case, they will be required to address the many ERP-related project management, procurement, human resource, and management involvement issues raised by it. This case highlights the ERP implementation problems experienced by case company in one of their two divisions. The firm is considering …
Partnerships For Progress, Higher Education Institutions And External Engagement Conference Proceedings 2010,
2010
School of Humanities, Cork Institute of Technology, Cork, Ireland
Partnerships For Progress, Higher Education Institutions And External Engagement Conference Proceedings 2010, Roadmap For Employment - Academic Partnerships, Margaret Linehan, Irene Sheridan
Conference Papers
This publication is derived from the presentations and discussions at the Partnerships for Progress Conference on Higher Education Institutions (HEIs) and External Engagement organised by the Roadmap for Employment-Academic Partnership (REAP) project in Farmleigh House, 23 September 2010. The Conference aimed to explore the potential scope for external engagement activity and the motivation for partnership as well as how that activity can be supported and managed and how success can be measured and rewarded. The REAP project is funded through the Higher Education Authority (HEA) Strategic Innovation Fund Cycle 2. The Project is led by Cork Institute of Technology (CIT) …
Capm In Up And Down Markets: Evidence From Six European Emerging Markets,
2010
University of Gothenburg
Capm In Up And Down Markets: Evidence From Six European Emerging Markets, Jianhua Zhang, Clas Wihlborg
Business Faculty Articles and Research
The pricing of equity in six European emerging capital markets is analysed using both the conventional CAPM and a ‘conditional’ CAPM wherein up and down markets are separated. International influences on the stock markets are also analysed. The empirical evidence from a sample of 1,131 firms from the six markets indicates that there exists a significant relationship between beta and returns when up and down markets are separated. The international CAPM performs well in some markets that have become increasingly integrated with the world market. The general implication of the analysis is that beta can be a useful risk-measure for …
Information Literacy, Changing Spaces, & Changing Perceptions,
2010
Purdue University - Main Campus
Information Literacy, Changing Spaces, & Changing Perceptions, Hal P. Kirkwood Jr
Libraries Faculty and Staff Creative Materials
Poster presented at the Special Libraries Association Annual Conference in Denver Colorado. Focus of the poster is on the development of a new instruction lab as part of the Parrish Library renovation; an overview of the development of information literacy at Purdue University, and business information literacy activities and courses within the Roland G. Parrish Library of Management & Economics. Presented with Kelly Evans, Eastern Washington University.
