Communication Commons^™

Patient Care News: February 2015, St. Cloud Hospital

Patient Care News

Why Culturally Competent Care?

Nominate a Nurse for the Daisy Award

Understanding the Urology Tech Role

Acute Response Team (ART) Calls

Managed Convictions: Debate And The Limits Of Electoral Politics, Ronald Walter Greene, Darrin Hicks

Ronald Walter Greene

In response to Kathleen Hall Jamieson’s proposed agenda for future Presidential debate research, we recall the troubled relation between debate and conviction, which has fueled disciplinary and public controversy throughout the last century. Following a brief genealogy of three such controversies, we describe four models of debate as a cultural technology for managing the economy of moral conviction: debate as critical deliberation, debate as civic virtue, debate as social justice, and debate as game. We claim that reading Jamieson’s proposal in light of these technologies reveals a potentially disturbing fault line: if we fail to distance the aims and methods …

Virtual Conference And Meeting Systems: Resources For Online Connections, John Gottfried, Laura Delancey, Carol L. Watwood, Amanda Hardin

DLTS Faculty Publications

Librarians have always tried to stretch the limits of applicable technologies to create effective connections among researchers and resources. We thrive on the tools and tactics that help us do this, and we are always on the prowl for newer, better alternatives. This is one of the best ways we have of keeping high service standards in the face of shrinking budgets and skeletal staffing. Fortunately, there have never been so many technologies to choose from, and there have never been so many challenges calling out for technological intervention.

Hosting online instruction sessions is, for example, an excellent opportunity for …

New Co-Editors And New Articles In Two Sections, Including One On “The Voice”, William P. Ferris

Organization Management Journal

No abstract provided.

The Way You Talk To Me: Bringing The Voice Back In Negotiation Practices, Kees Boersma

Organization Management Journal

No abstract provided.

Experiential Exercises On Goal Setting, Leadership/ Followership, And Workplace Readiness, Barbara A. Ritter

Organization Management Journal

No abstract provided.

Implementing Voice Strategies In Extreme Negotiations: A Conversation With Christophe Caupenne, Successful Former Commando Of The French Raid Unit, Christophe Haag, Elizabeth Fresnel

Organization Management Journal

This article explores the role voice plays in extreme negotiation through the point of view of a practitioner. In this study, we invite Christophe Caupenne, a former Research, Assistance, Intervention, and Deterrence (RAID) chief—now a private consultant to top managers and professional negotiators—to write in detail about his expertise. It was the first time he had fully reflected upon how his voice and vocal strategies psychologically impacted critical negotiations. Our goal was to determine whether business negotiators could learn from their well-trained police counterparts, many of whom engaged in high-stakes negotiations. We augmented our expert’s essay with a 2-hour interview, …

Most Admired Leader/Most Admired Follower, Susan D. Baker, Erica L. Anthony, Susan A. Stites-Doe

Organization Management Journal

In introducing concepts of leadership and followership to students, this experiential exercise highlights qualities associated with the leader and follower roles. Various learning objectives guide the development of the exercise. They focus on identification of behavioral qualities possessed by both leaders and followers and on the importance of the leader-follower relationship to the organization’s achievement of goals. Theoretical underpinnings are stressed throughout. In the exercise, students individually develop a list of characteristics associated with their own most admired leader or follower and then share their lists in small groups. In plenary discussion, groups share all characteristics identified, and the instructor …

Setting Goals In Different Roles: Applying Key Results From The Goal-Setting Literature, Lynn E. Miller, Richard M. Weiss

Organization Management Journal

Decades of research have demonstrated that managers can effect substantial performance improvements by setting challenging and specific performance goals (Locke & Latham, 2002), providing goal-relevant feedback on a regular basis (Karakowsky & Mann, 2008), and, when appropriate, involving subordinates in goal setting (Stansfield & Longenecker, 2006). This article reviews core findings from the goal setting literature, and presents a collaborative exercise in which teams of students apply these findings to address management problems in five fictitious scenarios. Debriefing tips cite additional research evidence to allow for more nuanced classroom discussion of goal setting. A pretest indicated that prior to completing …

Mission-Centric Learning: Developing Students’ Workplace Readiness Skills, Lisa A. Burke-Smalley, Kathleen Wheatley

Organization Management Journal

We discuss and evaluate the implementation of a mission-centric course project that is strategically tied to learning outcomes important to colleges of business. Specifically, to support our college’s mission, undergraduate students enrolled in a training and development class were tasked with applying course concepts to assess the need for, to design, and to deliver (to other business students) workplace readiness training. To aid other management educators interested in adopting similar strategically aligned and feedback-rich learning experiences, we outline and discuss relevant project planning, design, and facilitation issues, as well as present a summary of initial results derived from this project.

Telling Stories, Saving Lives: Creating Narrative Health Messages, Lauren B. Frank, Sheila T. Murphy, Joyee S. Chatterjee, Meghan B. Moran, Lourdes Baezconde-Garbanati

Communication Faculty Publications and Presentations

Increasingly, health communication practitioners are exploring the use of narrative storytelling to convey health information. For this study, a narrative film was produced to provide information about the Human Papillomavirus (HPV) and cervical cancer prevention. The storyline centered on Lupita, a young woman recently diagnosed with HPV who informs her family about HPV and the availability of the HPV vaccine for her younger sister. The objective was to examine the roles of identification with characters and narrative involvement (made up of three dimensions: involvement, perceived relevance, and immersion) on perceived response efficacy, perceived severity, and perceived susceptibility to HPV and …

Consumer Brand Relationships Research: A Bibliometric Citation Meta-Analysis, Marc Fetscherin, Daniel Heinrich

Faculty Publications

This study examines how scholarly research on consumer brand relationships has evolved over the last decades by conducting a bibliometric citation meta-analysis. The bibliography was compiled using the ISI Web of Science database. The literature review includes 392 papers by 685 authors in 101 journals. The area of consumer brand relationships research is notably interdisciplinary, with articles mainly published in journals for business and management, but also applied psychology and communication. We show the impact of universities, authors, journals, and key articles and outline possible future research avenues. The study explores seven sub-research streams and visualizes how articles on consumer …

Hegemony, Gender Stereotypes And Disney: A Content Analysis Of Frozen And Snow White, Larisa Arnold, Mckenna Seidl, Ariel Deloney

Concordia Journal of Communication Research

A content analysis was conducted and focused on the gender roles, gender expectations, and social norms in Disney films. The researchers studied one past Disney film, Snow White and compared it with the most recent Disney film, Frozen to draw distinctions and similarities between them. Through a chi square test of association comparing specific Disney roles of both men and women, minimum differences have been shown between past and recent films. Disney has made changes in their films by removing some overt gender stereotypes from the films; however, they continue to use many of these stereotypical gender expectations. The data …

Communication Quality Differences Between Legos And Minecraft, Michael Cullen, Joel Klein, Keith Crockett

Concordia Journal of Communication Research

Communication between pre-adolescent boys can be viewed as strange and unlike teen girls and “grown ups”. According to Debra Tannen (1990), “All genders strive to be understood, however young men try to communicate to remain independent.” This often leads to competition amongst the male gender. In order to test this theory, this study looks to observe if there are any differences between hands on activity communication and technology gameplay communication. The study observed 3 pre-adolescent boys trying to work together to make a house in Legos and then the boys were instructed to make a house on Minecraft. The levels …

Giving And Receiving Compliments: What Are Your Intentions?, Tyler Karlberg, Nancy Moua, Emily Mcdonough, Sam Alakija

Concordia Journal of Communication Research

Compliments are a part of everyday communication in American culture. While many use compliments in order to gain compliance or to show interest in further developing a relationship, underlying intentions may be different than what is perceived by the receiver. The researchers of this study investigated the difference in the motivations of compliments both given and received based on different categories. Using a survey of students at a faith­based university in the Midwest, researchers were able to gather insight into the intentions of giving compliments as well as the perception of received compliments.

Being A "Good Parent" In Parent-Teacher Conferences, Danielle M. Pillet-Shore

Communication

This research advances our understanding of what constitutes a "good parent" in the course of actual social interaction. Examining video-recorded naturally occurring parent-teacher conferences, this article shows that, while teachers deliver student-praising utterances, parents may display that they are gaining knowledge; but when teachers’ actions adumbrate student-criticizing utterances, parents systematically display prior knowledge. This article elucidates the details of how teachers and parents tacitly collaborate to enable parents to express student-troubles first, demonstrating that parents display competence -- appropriate involvement with children’s schooling -- by asserting their prior knowledge of, and/or claiming/describing their efforts to remedy, student-troubles. People (have to) …

Cedars, February 2015, Cedarville University

Cedars

No abstract provided.

Review Synthesis For Micro-Review Summarization, Thanh-Son Nguyen, Hady W. Lauw, Panayiotis Tsaparas

Research Collection School Of Computing and Information Systems

Micro-reviews is a new type of user-generated content arising from the prevalence of mobile devices and social media in the past few years. Micro-reviews are bite-size reviews (usually under 200 characters), commonly posted on social media or check-in services, using a mobile device. They capture the immediate reaction of users, and they are rich in information, concise, and to the point. However, the abundance of micro-reviews, and their telegraphic nature make it increasingly difficult to go through them and extract the useful information, especially on a mobile device. In this paper, we address the problem of summarizing the micro-reviews of …

Use Of A High-Value Social Audience Index For Target Audience Identification On Twitter, Siaw Ling Lo, David Cornforth, Raymond. Chiong

Research Collection School Of Computing and Information Systems

With the large and growing user base of social media, it is not an easy feat to identify potential customers for business. This is mainly due to the challenge of extracting commercially viable contents from the vast amount of free-form conversations. In this paper, we analyse the Twitter content of an account owner and its list of followers through various text mining methods and segment the list of followers via an index. We have termed this index as the High-Value Social Audience (HVSA) index. This HVSA index enables a company or organisation to devise their marketing and engagement plan according …

On Using Synthetic Social Media Stimuli In An Emergency Preparedness Functional Exercise, Andrew Hampton, Shreyansh Bhatt, Gary Alan Smith, Jeremy S. Brunn, Hemant Purohit, Valerie L. Shalin, John M. Flach, Amit P. Sheth

Kno.e.sis Publications

This paper details the creation and use of a massive (over 32,000 messages) artificially constructed 'Twitter' microblog stream for a regional emergency preparedness functional exercise. By combining microblog conversion, manual production, and a control set, we created a web based information stream providing valid, misleading, and irrelevant information to public information officers (PIOs) representing hospitals, fire departments, the local Red Cross, and city and county government officials. PIOs searched, monitored, and (through conventional channels) verified potentially actionable information that could then be redistributed through a personalized screen name. Our case study of a key PIO reveals several capabilities that social …