Business Commons^™

Relationship Among Supervisors' Transformational And Transactional Leadership Styles, And Teachers' Job Satisfaction In Taiwan Higher Education, Chi-Ling Sung

Graduate Student Dissertations, Theses, Capstones, and Portfolios

This study examined the influence of supervisors' transformational and transactional leadership styles on job satisfaction of college and university in Taiwan. The purpose of this study was to examine the relationship between supervisors' transformational and transactional leadership styles, and the satisfaction of Taiwan's higher education instructors. The number of teachers at the university level in Taiwan rose 36.8% from 1951 to 2004; therefore faculty job satisfaction is an important issue. Schools want to keep their faculty and reputation to maintain a competitive edge. This non-experimental, quantitative, explanatory correlation and explanatory comparative survey research explores the relationship between supervisors' transformational and …

Organizational Characteristics, Knowledge Management Strategy, Enablers And Process Capability: Knowledge Management Performance In U.S. Software Companies, Hsin-Jung Hsieh

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Currently, the effect of knowledge management has not been clearly defined or understood and a proper framework for assessing the status of knowledge management is lacking. Most studies examined the relationships among critical factors of knowledge management separately and the empirical research is based on only a few cases or small samples where generalizing the results is significantly reduced. The development of a universal model is necessary as a means to measure relevant constructs.

This correlational (explanatory) online survey research is the first to explore the relationships among organizational characteristics, knowledge management strategy, knowledge management enablers, knowledge management process capabilities, …

Perceptions Of Service Failure, Service Recovery Strategies, And Behavioral Intentions Of Hotel Guests In Orlando, Florida, I-Hua Lin

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Numerous studies have shown a positive correlation between customer satisfactions and repurchase intention. However, service failure can put companies out of business if attention is not paid to this problem. This study explained the components of service recovery strategies used when service failure occurs in each situation in a hotel, and to link customer response to service recovery strategies to behavioral intention, as applied to the hotel industry in Orlando, Florida.

The purposes of this study were to investigate the explanatory relationships between hotel guests' sociodemographic characteristics and perceptions of (a) service failure; (b) service recovery strategies in each service …

Pay Satisfaction, Job Satisfaction, Organizational Commitment And Turnover Intention In Taiwan Banking: Structural Equation Modeling, Chin-Chih Wang

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Various investigators have researched voluntary employee turnover intention within both the private and public sectors. However, little is known about employee turnover intention within the domestic private banking industry in Taiwan. This study examined the fundamental theoretical literature and empirical studies related to employee turnover intention among Taiwanese domestic private banking employees.

The relationship among pay satisfaction, job satisfaction, organizational commitment and voluntary employee turnover is an important issue for any organization. Employee turnover as the result of practices within the fields of economics, human resource management, organizational behavior, psychology, and ethics have been examined in this study. This research …

Number Of Independent Board Directors And Training Hours And Financial Performance Of Tsec [Taiwan Securities Exchange Corporation] Electronic Companies, Fu-Huei Yang

Graduate Student Dissertations, Theses, Capstones, and Portfolios

In February 2002, the regulation of appointing independent directors in the boardroom was set forth in "Corporate Governance Best-Practice Principles for TSEC/GTSM Listed Companies" (CGBPP). Since the enactment of the amended "Security and Exchange Act" in 2006, all listed companies are required to appoint independent directors, not less than two in number and not less than one-fifth of the total number of directors.

In addition to implementing the independent directors system, in order to enhance director competencies and director behavior, the TSEC announced the "Guideline for Promotion of Advanced Study by Directors and Supervisors of TSEC/GTSM Listed Companies." In this …

Sex-Role Orientation, Women As Managers And Transformational Leadership Among Female Law Firm Partners And Subordinates, Nathalie Lynch-Walsh

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Nearly 30% of all attorneys in the U.S. are women, but only 17% of all partners in major U.S. law firms are women. The disparity in the number of women at the top of the legal profession echoes the shortage of women at the helm of major U.S. corporations. Traditional sex-role stereotypes represent one type of "glass ceiling" barrier and stem from the different behavioral norms assigned to men (agentic) and women (communal) based on relative social status. Women exhibiting nonconforming behavior are less liked than conforming women. Conversely, women exhibiting agentic behaviors such as selfconfidence and assertiveness are seen …

Effects Of Financial Information Transparency On Investor Behavior In Taiwan Stock Market, Hsiu-Jen Fu

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Corporate governance is not a new issue in today's world. Nevertheless, addressing the impact of financial information transparency on investor behavior in the stock market should be explored. With the large number of incidents of accounting fraud and misstatements revealed in the past five to six years, the integrity of business financial information becomes an increasingly important issue for investors and the general public. To provide greater definition of the roles and responsibilities of publicly-owned company executives and members of their boards of directors, U.S. President George W. Bush signed the Sarbanes-Oxley Act (SOX) into law on July 30, 2002. …

Service Quality, Customer Satisfaction And Customer Loyalty In Consumer Electronics E-Tailers: A Structural Equation Modeling Approach, Kuang-Wen Wu

Graduate Student Dissertations, Theses, Capstones, and Portfolios

The E-S-QUAL and E-RecS-QUAL scales have been successfully tested in a study by Parasuraman, Zeithaml, and Malhotra (2005). However, E-S-QUAL and E-RecS­ QUAL are newly developed and lack specific application to different types of e-business. This non-experimental, correlational study is the first to examine and explore the relationships among electronic service quality, customer satisfaction, and customer loyalty for consumer electronics e-tailers.

Using quota and snowball sampling, participants from the continental United States received e-mail invitations and voluntarily forwarded the e-mail invitations to their friends and family. A total of 276 participants completed the online survey. This study's demographic characteristics included …

Taiwanese Consumers' Perceptions Of Luxury Handbags: The Country-Of-Origin Effect, Hsin-Tien Han

Graduate Student Dissertations, Theses, Capstones, and Portfolios

The research on the effect of "country-of-origin" (COO) or "Made in.. ." label has attracted extensive attention from academic researchers and marketers for the past three decades. Moreover, the country-of-origin effect will be more progressively salient in the era of the global marketplace due to multinational companies who are seeking production in lower cost countries. Thus, considering the country-of-origin effect on consumers' perceptions of products becomes more important. This study is the first to examine the country-of-origin effect, and how it may possibly influence Taiwanese consumers' perception and purchase intentions when evaluating a luxury handbag.

The specific purpose of this …

Relationship Between Guest Perceptions Of Service Quality And Customer Loyalty In The Hotel Industry In South Florida, Chen-Hsien Lin

Graduate Student Dissertations, Theses, Capstones, and Portfolios

The chief goal hotels strive to accomplish is to satisfy and retain their customers. Previous research showed that contented hotel guests are more likely to revisit a hotel than guests who were somehow dissatisfied (Schall, 2003). South Florida is one of the most attractive destinations in the U.S. for tourists. The hotel industry in South Florida has grown rapidly in recent years to serve the increasing number of tourists. However, studies regarding the hotel industry in South Florida are limited. This study attempted to scrutinize and investigate the relationship between service quality and customer loyalty in the hotel industry in …

Transformational Leadership Of Sales Managers And Job Satisfaction Of Sales Associates In The Fast Moving Consumer Goods Industry In Taiwan, Yu-Jia Hu

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Literature review in sales content supported the theory that sales manager's transformational leadership has a vital influence on the job satisfaction of sales associates, while job satisfaction has significant influence on the sales associates' work behaviors. Very limited studies have extensively examined the relationship between sales managers' transformational leadership and sales associates' job satisfaction, while recent research has focused on how transformational leadership applies to sales management situations.

The purpose of this research is to examine the relationship between transformational leadership of sales managers and job satisfaction of sales associates in the Fast Moving Consumer Goods (FMCG) industry in Taiwan. …

Perceived Service Quality, Emphasizing Empathy Of Service Providers And Retention Of Customers In A Commercial Bank In Bangkok, Thailand, Chaiyaset Promsri

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Using emotional intelligence of service providers in the service industry has increasingly been considered as a strategy to satisfy and retain customers (Lynn, 2004). However, the research in this area is scant. This study is the fist to examine and explore the relationship between service quality emphasizing empathy as emotional intelligence competence and customer retention in a commercial bank in Bangkok, Thailand.

The specific purposes of this explanatory quantitative study were (a) to describe banking customers of the specific commercial bank headquarters in terms of socio-demographic characteristics, their perceptions of service quality of service providers, and customer retention (behavioral intentions …

The Influence Of Training Evaluations On The Training Transfer: An Experience In A Multinational Venezuelan - American Corporation, Nerza Rey De Polanco

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Literature in the area recognizes that one of the best ways to reach training effectiveness is by increasing the rate of training transfer. However, people often are not able to successfully apply what they learn in training back to their work. This study proposes that to achieve a positive training transfer rate it is necessary to develop and implement a formal evaluation training system, which is able to track all factors individual and organizational- affecting transfer effectiveness before and after training occurs. In order to empirically demonstrate the influence of the pre and post- training evaluations on the transfer rate, …

The Impact Of Web Site Design On Consumer Loyalty In Business-To-Consumer (B2c) Internet Commerce: A Rhetorical Approach, Tsai-Shin Fong

Graduate Student Dissertations, Theses, Capstones, and Portfolios

With an enormous multitude of potential consumers globally, the Internet offers an opportunity that merchants have never before seen. Corporate giants to small businesses considered investments of large amounts of time, money, resources, man-hours, and venture capital a wise decision when considering the potential return-on-investment (ROI) of the Internet boom of the early to mid 1990's. However, electronic commerce has experienced the meteoric rise and subsequent crash of any behemoth entity cast aloft without moorings or foundation. When millions of dollars were lost, experts emerged &om the ashes and attempted to develop new paradigms designed to explain the failure, redirect …

The Dimensions Of Customer Satisfaction In The Financial Services Industry, Jose Salvador Lopez-Alarcon

Graduate Student Dissertations, Theses, Capstones, and Portfolios

The objective of this study was to collect and interpret data on the areas that influence customer satisfaction in the financial services industry. Specifically, the research defined and explored the ten dimensions that provide the customers with the product perceived value of the product or service. A survey of 230 customers in the Boca Raton area was conducted; data generated through the survey was analyzed descriptively, as well as subjected to regression analysis.

The study found congruence of customer satisfaction and the dimension: tangibles, reliability, responsiveness, competence, courtesy, credibility, safety, access, communication, and empathy. The study also determined that the …

A Study On Intercollegiate Athletics: Should Student-Athletes Receive Pay For Play?, Darryl Matus

Graduate Student Dissertations, Theses, Capstones, and Portfolios

As can be said for many organizations, the National Collegiate Athletic Association (NCAA) will have many issues to contend with in the 21' century. New rules and regulations have been implemented over the past 10 years among all three divisions. Different and similar issues face all universities and colleges holding membership in the Association, which is based in Indianapolis, Indiana. One of the major issues facing the NCAA is whether student-athletes should be paid for their services due to the commercialization that has taken place over the past 25 years.

All NCAA sponsored sports are amateur based. However, with many …

The Effects Of The 1994 Major League Baseball Strike On The Business Of Professional Baseball, Adam Gruber

Graduate Student Dissertations, Theses, Capstones, and Portfolios

This paper is about the economic implications of the 1994 Major League Baseball strike. The researcher attempted to discover if the 1994 Major League Baseball strike had negative economic implications on the business of Major League Baseball. Information was gathered from standard information sources, as well as a survey conducted by the author. The author concluded that the 1994 Major League Baseball strike contributed to negative economic implications on the business of Major League Baseball. The author also concludes that another strike would have even worse economic implications on the business of Major League Baseball.

It's All Relative: A Study On The Acceptance Of Family Employment In College Athletics, Jennifer E. Cirillo

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Nepotism is a dirty little word: Related individuals work together in entertainment, medicine, education and yes, even sports administration. This study proposes to identify the acceptance of relatives, by blood or by marriage, working together in NCAA Division II colleges in the southeastern United States. "Nepotism" is an arguably accurate descriptor of arrangements of relatives working together. However, the potential for real as well as asserted preferential treatment is shown to exist. Further, as the trend of couples working in the same discipline grows, whether or not a candidate accepts a position may be determined by the potential manager's acceptance …

Women Entrepreneurs: Factors That Contribute To Women Launching Their Own Business And Factors That Satisfy Women Entrepreneurs, Jean M. Mcatavey

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Factors that contribute to women launching their own business and satisfaction levels of women entrepreneurs are examined. Survey responses from 94 respondents are obtained from women entrepreneurs in Florida. An ANOVA was used to compare sample means between the demographics and the independent variables. Aligning with values, regaining excitement, being in charge, advancing myself, fulfilling life-long goal and balancing family and friends contribute to reasons why women launch their own business. Regression analyses were also conducted where being in charge, fulfilling a life-long goal, and balancing family and work contribute 41% of the variance of the dependent variable regaining excitement. …

Effectiveness And Efficiency Of Investment Strategies: A Simulation Model, Ellen Ramsey

Graduate Student Dissertations, Theses, Capstones, and Portfolios

This dissertation, through an historical study, attempts to give the reader a clear depiction of different types of investment strategies. The four diverse investment strategies, as compared to the Optimal Strategy, were tested from December 1, 1997, through January 30, 2001 Three years of daily closing price data was obtained and utilized within a simulated model. Ten stocks, from ten diverse sectors, listed on the S&P 500 as well as the National Association of Investment Clubs (NAIC) 1999 Individual Investor's Top 100 Index, were analyzed and evaluated for each investment strategy over the duration of the study. By using Standard …

The Decrease In The Number Of Female Coaches For Girls And Women's Athletic Teams At The High School And Collegiate Level, Debra A. Pope

Graduate Student Dissertations, Theses, Capstones, and Portfolios

The purpose of this study was to investigate the effects of the decreased numbers of female coaches at the high school and collegiate levels on females participating in athletics. To research this subject matter, a survey was conducted. This survey was administered to 40 female athletes at the high school level that were attending a summer girl's basketball camp in the state of North Carolina. With the range of age between 13 and 17, it was felt that the best possible overall spectrum of information for school-age female athletes would be discovered. While researching past studies, reading past and recent …

A History Of Athletics: Lynn University And It's Predecessors, Chris Emerson

Graduate Student Dissertations, Theses, Capstones, and Portfolios

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The Study Of Third Party Reimbursement And Its Effect On The Responsibilities And Salaries Of Certified Athletic Training In The Clinical Setting, Les Fuller

Graduate Student Dissertations, Theses, Capstones, and Portfolios

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Risk Management In Youth Athletics, Scot P. Hartwell

Graduate Student Dissertations, Theses, Capstones, and Portfolios

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The Effects Sports Agents Have On Professional Sports, Ramona Franklin

Graduate Student Dissertations, Theses, Capstones, and Portfolios

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Discovering The Recreational Interests Of South Florida's Youth For Use In The Expansion Of 4-H Programs In Broward County, Florida, Thomas W. Kehlhofer

Graduate Student Dissertations, Theses, Capstones, and Portfolios

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Do Women Have The Same Opportunity As Men To Coach Teams Of The Opposite Sex At The Ncaa Division Ii Level?, Jeff Studdard

Graduate Student Dissertations, Theses, Capstones, and Portfolios

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Japanese Manufacturing Monopolies - What U.S. Enterprises Must Do To Maintain Global Competitiveness, Gary Grayson

Graduate Student Dissertations, Theses, Capstones, and Portfolios

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How A Service Company Expanded From A Regional Into An International Operation?, Hannah Alper

Graduate Student Dissertations, Theses, Capstones, and Portfolios

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The Path To Globalizing Procurement Operations: Organizational, Cultural & Strategic Change For World Class Effectiveness Case Study: Sensormatic Electronics Corporation, Boca Raton, Florida, Charles S. Maltrotti

Graduate Student Dissertations, Theses, Capstones, and Portfolios

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