Business Commons^™

Perceptions Of Service Failure, Service Recovery Strategies, And Behavioral Intentions Of Hotel Guests In Orlando, Florida, I-Hua Lin

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Numerous studies have shown a positive correlation between customer satisfactions and repurchase intention. However, service failure can put companies out of business if attention is not paid to this problem. This study explained the components of service recovery strategies used when service failure occurs in each situation in a hotel, and to link customer response to service recovery strategies to behavioral intention, as applied to the hotel industry in Orlando, Florida.

The purposes of this study were to investigate the explanatory relationships between hotel guests' sociodemographic characteristics and perceptions of (a) service failure; (b) service recovery strategies in each service …

Pay Satisfaction, Job Satisfaction, Organizational Commitment And Turnover Intention In Taiwan Banking: Structural Equation Modeling, Chin-Chih Wang

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Various investigators have researched voluntary employee turnover intention within both the private and public sectors. However, little is known about employee turnover intention within the domestic private banking industry in Taiwan. This study examined the fundamental theoretical literature and empirical studies related to employee turnover intention among Taiwanese domestic private banking employees.

The relationship among pay satisfaction, job satisfaction, organizational commitment and voluntary employee turnover is an important issue for any organization. Employee turnover as the result of practices within the fields of economics, human resource management, organizational behavior, psychology, and ethics have been examined in this study. This research …

Number Of Independent Board Directors And Training Hours And Financial Performance Of Tsec [Taiwan Securities Exchange Corporation] Electronic Companies, Fu-Huei Yang

Graduate Student Dissertations, Theses, Capstones, and Portfolios

In February 2002, the regulation of appointing independent directors in the boardroom was set forth in "Corporate Governance Best-Practice Principles for TSEC/GTSM Listed Companies" (CGBPP). Since the enactment of the amended "Security and Exchange Act" in 2006, all listed companies are required to appoint independent directors, not less than two in number and not less than one-fifth of the total number of directors.

In addition to implementing the independent directors system, in order to enhance director competencies and director behavior, the TSEC announced the "Guideline for Promotion of Advanced Study by Directors and Supervisors of TSEC/GTSM Listed Companies." In this …

Sex-Role Orientation, Women As Managers And Transformational Leadership Among Female Law Firm Partners And Subordinates, Nathalie Lynch-Walsh

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Nearly 30% of all attorneys in the U.S. are women, but only 17% of all partners in major U.S. law firms are women. The disparity in the number of women at the top of the legal profession echoes the shortage of women at the helm of major U.S. corporations. Traditional sex-role stereotypes represent one type of "glass ceiling" barrier and stem from the different behavioral norms assigned to men (agentic) and women (communal) based on relative social status. Women exhibiting nonconforming behavior are less liked than conforming women. Conversely, women exhibiting agentic behaviors such as selfconfidence and assertiveness are seen …

Effects Of Financial Information Transparency On Investor Behavior In Taiwan Stock Market, Hsiu-Jen Fu

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Corporate governance is not a new issue in today's world. Nevertheless, addressing the impact of financial information transparency on investor behavior in the stock market should be explored. With the large number of incidents of accounting fraud and misstatements revealed in the past five to six years, the integrity of business financial information becomes an increasingly important issue for investors and the general public. To provide greater definition of the roles and responsibilities of publicly-owned company executives and members of their boards of directors, U.S. President George W. Bush signed the Sarbanes-Oxley Act (SOX) into law on July 30, 2002. …

Service Quality, Customer Satisfaction And Customer Loyalty In Consumer Electronics E-Tailers: A Structural Equation Modeling Approach, Kuang-Wen Wu

Graduate Student Dissertations, Theses, Capstones, and Portfolios

The E-S-QUAL and E-RecS-QUAL scales have been successfully tested in a study by Parasuraman, Zeithaml, and Malhotra (2005). However, E-S-QUAL and E-RecS­ QUAL are newly developed and lack specific application to different types of e-business. This non-experimental, correlational study is the first to examine and explore the relationships among electronic service quality, customer satisfaction, and customer loyalty for consumer electronics e-tailers.

Using quota and snowball sampling, participants from the continental United States received e-mail invitations and voluntarily forwarded the e-mail invitations to their friends and family. A total of 276 participants completed the online survey. This study's demographic characteristics included …