Business Commons^™

Managerial Competencies And Exemplary Leadership In The Lodging Industry: An Empirical Study, Fadila Maraouch

Graduate Student Dissertations, Theses, Capstones, and Portfolios

In facing the rising demand for improved quality, reduced costs, and constant innovation, the need to continuously upgrade knowledge, skills, and abilities is essential for all leadership roles including those held by executives, managers, and supervisors (Kay & Russette, 2000; Mirabile, 1997; Okeiyi, Finley, & Postel, 1994; Sandwith, 1993; Tas, 1988; Tas, LaBreque, & Clayton, 1996). With management scholars racing to meet this demand, competency modeling has become one of the most frequently used techniques to help organizations profile jobs, select, as well as prepare the right person for the right leadership position (Katz, 1955; Sandwith, 1993).

Under the …

Transformational Leadership, Job Satisfaction, Organizational Commitment, And Non-Supervisory Nurses' Intention To Leave, Audrey Gregory

Graduate Student Dissertations, Theses, Capstones, and Portfolios

The United States is currently experiencing a nursing shortage. To compound the problem, hospital nurses are leaving their organizations and executives are scrambling to figure out the reasons behind the increased turnover. Many factors are associated with nurses' intention to leave their current employment. Among these factors are job satisfaction, organizational commitment, work satisfaction, work setting, control over practice, salary, nurse-physician collaboration, job stress, and leadership style. Effective nursing leadership is an integral factor in the retention of hospital nurses and nurses who perceive their nursing leadership as participative and transformational may be more likely to be satisfied with their …

A Research Study Of Role Conflict, Role Ambiguity, Job Satisfaction, And Burnout Among Financial Advisors, Courtney Fichter

Graduate Student Dissertations, Theses, Capstones, and Portfolios

The role of the financial advisor has changed from the traditional broker to a more "counselor-type" role. This change has made financial advisors more susceptible to the traditional stressors seen by other "counselor-type" professions. Therefore, it is important to understand current levels of role stressors (role ambiguity and role conflict), job satisfaction, and burnout (exhaustion, cynicism, and professional efficacy) among financial advisors.

The purpose of this research is to measure demographics, levels of role conflict, role ambiguity, job satisfaction, and burnout to identify any significant relationships. The theoretical framework includes Maslach's Burnout Inventory (1981), Herzberg's Motivation-Hygiene Theory (1959), and role …

Workplace Aggression Behaviors, Organizational Justice, And Intention To Leave Among U.S. Telecommunications Workers, Thomas A. Wilson

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Workplace aggression behavior is a global phenomenon that casts a dark shadow on many of today's organizations, both public and private. As it frequently leads to violence, workplace aggression behaviors, which include harassment and bullying, have become a growing concern in the United States (Bandow & Hunter, 2007). Employees subjected to workplace aggression report a wide range of physical, psychological, and social complaints that prevent them from effectively performing their jobs (Fox & Spector, 2005). Employees who perceive feelings of injustice may experience decreased loyalty to their organizations (Tyler & Lind, 1992). Several researchers have examined aggression; however, little is …

Characteristic Leadership Traits Most Admired By Supervisors In An Organizational Culture, Juan Odio

Graduate Student Dissertations, Theses, Capstones, and Portfolios

This critical analysis reviews literature on characteristic leadership traits desired in leaders by male and female supervisors. The majority of the literature on leadership has focused on the characteristic leadership traits most admired by supervisors as it relates to organizational culture without distinguishing gender. The assumption that both gender groups have similar beliefs is perceived when there is a lack of clarity in the literature. Furthermore, only a few studies have examined how females as a separate gender feel about their leaders. This topic is of great significance because it seeks to understand whether females feel the same as males …

Data Mining To Identify Quality Of Care Factors Associated With Liability Claims And Risk Management Strategies In Florida Nursing Homes, Ernande Fortune

Graduate Student Dissertations, Theses, Capstones, and Portfolios

The challenges facing the nursing home industry are increasingly important to the population of the United States. As the population grows older, the number of people that will require services from a nursing home will increase. In today's environment the nursing home business is facing many challenges that will define the future of the industry. Among them is the plaintiff attorney lawsuit against nursing homes, rising liability costs and vulnerability to lawsuits. A reduction in liability claims should allow nursing homes in Florida to remain solvent and stay in business to take care of those who cannot take care of …

Culture As A Mitigating Factor In The Perception Of Path-Goal Leadership Styles And Workgroup Effectiveness, Alison Rampersad

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Sustaining a competitive edge in today's global business environment depends upon highly effective levels of teamwork from within an organization. During the last few decades, there has been a continuing trend of flattening or compressing the organizational hierarchy and depending on groups of employees working together as units, or workgroups, in a variety of industries. Corporate stockholders and stakeholders tend to consider workgroups an effective way to improve various aspects of organizational performance.

With the advent of the borderless organization, the workgroup has emerged as a significant entity involved in decision-making; project planning, design and implementation; inter-departmental endeavors; and other …

Effect Of Strategy And Internet Business Adoption On Performance, Shu-Hung Hsu

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Organizations that implement competitive strategies and Internet business adoption in the market place can gain a competitive advantage and improved financial performance. The purposes of this explanatory and exploratory, mixed method study, were threefold: 1) to describe the relationship between competitive strategies and Internet business adoption, the relationship between competitive strategy and financial performance, and the relationship between Internet business adoption and financial performance; 2) to examine the effects of the different levels of Internet business adoption (prospecting, business integration and business transformation) and different strategic types (cost leadership and differentiation) on financial performance (profit margin, asset turnover, return on …

Relationships Between Goal Setting, Innovation, Project Management, Quality, Speed To Market And New Product Success, Ying-Chieh Yang

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Successful new products and services are critical for business success in the global economy. Many companies, however, continue to find successful new product development (NPD) difficult. Few studies have investigated the impact of organizational culture on NPD. The literature suggests that environmental conditions intervene in NPD, but little research has been conducted on relationships between organizational culture, environmental conditions, and NPD success.

This dissertation develops a theoretical framework based on Nakata and Sivakumar's (1996) culture-NPD model which integrates four cultural values, environmental uncertainty, and firm size as keys to NPD success. Research questions and hypotheses originate from this theoretical framework. …

Relationship Among Supervisors' Transformational And Transactional Leadership Styles, And Teachers' Job Satisfaction In Taiwan Higher Education, Chi-Ling Sung

Graduate Student Dissertations, Theses, Capstones, and Portfolios

This study examined the influence of supervisors' transformational and transactional leadership styles on job satisfaction of college and university in Taiwan. The purpose of this study was to examine the relationship between supervisors' transformational and transactional leadership styles, and the satisfaction of Taiwan's higher education instructors. The number of teachers at the university level in Taiwan rose 36.8% from 1951 to 2004; therefore faculty job satisfaction is an important issue. Schools want to keep their faculty and reputation to maintain a competitive edge. This non-experimental, quantitative, explanatory correlation and explanatory comparative survey research explores the relationship between supervisors' transformational and …

Organizational Characteristics, Knowledge Management Strategy, Enablers And Process Capability: Knowledge Management Performance In U.S. Software Companies, Hsin-Jung Hsieh

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Currently, the effect of knowledge management has not been clearly defined or understood and a proper framework for assessing the status of knowledge management is lacking. Most studies examined the relationships among critical factors of knowledge management separately and the empirical research is based on only a few cases or small samples where generalizing the results is significantly reduced. The development of a universal model is necessary as a means to measure relevant constructs.

This correlational (explanatory) online survey research is the first to explore the relationships among organizational characteristics, knowledge management strategy, knowledge management enablers, knowledge management process capabilities, …

Pay Satisfaction, Job Satisfaction, Organizational Commitment And Turnover Intention In Taiwan Banking: Structural Equation Modeling, Chin-Chih Wang

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Various investigators have researched voluntary employee turnover intention within both the private and public sectors. However, little is known about employee turnover intention within the domestic private banking industry in Taiwan. This study examined the fundamental theoretical literature and empirical studies related to employee turnover intention among Taiwanese domestic private banking employees.

The relationship among pay satisfaction, job satisfaction, organizational commitment and voluntary employee turnover is an important issue for any organization. Employee turnover as the result of practices within the fields of economics, human resource management, organizational behavior, psychology, and ethics have been examined in this study. This research …

Number Of Independent Board Directors And Training Hours And Financial Performance Of Tsec [Taiwan Securities Exchange Corporation] Electronic Companies, Fu-Huei Yang

Graduate Student Dissertations, Theses, Capstones, and Portfolios

In February 2002, the regulation of appointing independent directors in the boardroom was set forth in "Corporate Governance Best-Practice Principles for TSEC/GTSM Listed Companies" (CGBPP). Since the enactment of the amended "Security and Exchange Act" in 2006, all listed companies are required to appoint independent directors, not less than two in number and not less than one-fifth of the total number of directors.

In addition to implementing the independent directors system, in order to enhance director competencies and director behavior, the TSEC announced the "Guideline for Promotion of Advanced Study by Directors and Supervisors of TSEC/GTSM Listed Companies." In this …

Service Quality, Customer Satisfaction And Customer Loyalty In Consumer Electronics E-Tailers: A Structural Equation Modeling Approach, Kuang-Wen Wu

Graduate Student Dissertations, Theses, Capstones, and Portfolios

The E-S-QUAL and E-RecS-QUAL scales have been successfully tested in a study by Parasuraman, Zeithaml, and Malhotra (2005). However, E-S-QUAL and E-RecS­ QUAL are newly developed and lack specific application to different types of e-business. This non-experimental, correlational study is the first to examine and explore the relationships among electronic service quality, customer satisfaction, and customer loyalty for consumer electronics e-tailers.

Using quota and snowball sampling, participants from the continental United States received e-mail invitations and voluntarily forwarded the e-mail invitations to their friends and family. A total of 276 participants completed the online survey. This study's demographic characteristics included …

The Influence Of Training Evaluations On The Training Transfer: An Experience In A Multinational Venezuelan - American Corporation, Nerza Rey De Polanco

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Literature in the area recognizes that one of the best ways to reach training effectiveness is by increasing the rate of training transfer. However, people often are not able to successfully apply what they learn in training back to their work. This study proposes that to achieve a positive training transfer rate it is necessary to develop and implement a formal evaluation training system, which is able to track all factors individual and organizational- affecting transfer effectiveness before and after training occurs. In order to empirically demonstrate the influence of the pre and post- training evaluations on the transfer rate, …

How Does One Start A Business In Jamaica?, Mary-Ann Natale

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Objective:

To provide a company with a comprehensive overview of the governmental as well as social process as it relates to the formulation of a business entity in Jamaica.

Methodology:

1) Literature review of magazine articles and books.

Conclusions:

The results of this project gives a company an easily understandable and executable document, with which one could form and operate a business entity within the Jamaican governmental guidelines. This document also shows that the hospitality industry (i.e. Hotels/Restaurants) is quite a predominant field to be entering in at this time in Jamaica. Throughout this exposition one could conclude that in …