Business Commons^™

Culture As A Mitigating Factor In The Perception Of Path-Goal Leadership Styles And Workgroup Effectiveness, Alison Rampersad

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Sustaining a competitive edge in today's global business environment depends upon highly effective levels of teamwork from within an organization. During the last few decades, there has been a continuing trend of flattening or compressing the organizational hierarchy and depending on groups of employees working together as units, or workgroups, in a variety of industries. Corporate stockholders and stakeholders tend to consider workgroups an effective way to improve various aspects of organizational performance.

With the advent of the borderless organization, the workgroup has emerged as a significant entity involved in decision-making; project planning, design and implementation; inter-departmental endeavors; and other …

Relationships Between Emotional Intelligence And Individual Workplace Performance, Tina Bauer Goldsmith

Graduate Student Dissertations, Theses, Capstones, and Portfolios

The intelligence quotients for intellectual ability or expertise in work environments are no longer leading factors in being hired or promoted (Cherniss & Goleman, 2001; Wolff, Druskat, Koman, & Messer, 2006). More recently, what appears to matter more importantly is competence for effective people management skills (Ashkanasy & Dashborough, 2003; Diggins, 2004; Douglas, Frink, & Ferris, 2004; Silberman, 2001; Wolff et al., 2006). One research question and five hypotheses were generated for the study to gain a better understanding of the relationships and factors contributing to emotional intelligence and individual workplace performance, and to elucidate which of the two emotional …

Relationship Among Supervisors' Transformational And Transactional Leadership Styles, And Teachers' Job Satisfaction In Taiwan Higher Education, Chi-Ling Sung

Graduate Student Dissertations, Theses, Capstones, and Portfolios

This study examined the influence of supervisors' transformational and transactional leadership styles on job satisfaction of college and university in Taiwan. The purpose of this study was to examine the relationship between supervisors' transformational and transactional leadership styles, and the satisfaction of Taiwan's higher education instructors. The number of teachers at the university level in Taiwan rose 36.8% from 1951 to 2004; therefore faculty job satisfaction is an important issue. Schools want to keep their faculty and reputation to maintain a competitive edge. This non-experimental, quantitative, explanatory correlation and explanatory comparative survey research explores the relationship between supervisors' transformational and …

The Influence Of Training Evaluations On The Training Transfer: An Experience In A Multinational Venezuelan - American Corporation, Nerza Rey De Polanco

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Literature in the area recognizes that one of the best ways to reach training effectiveness is by increasing the rate of training transfer. However, people often are not able to successfully apply what they learn in training back to their work. This study proposes that to achieve a positive training transfer rate it is necessary to develop and implement a formal evaluation training system, which is able to track all factors individual and organizational- affecting transfer effectiveness before and after training occurs. In order to empirically demonstrate the influence of the pre and post- training evaluations on the transfer rate, …

The Dimensions Of Customer Satisfaction In The Financial Services Industry, Jose Salvador Lopez-Alarcon

Graduate Student Dissertations, Theses, Capstones, and Portfolios

The objective of this study was to collect and interpret data on the areas that influence customer satisfaction in the financial services industry. Specifically, the research defined and explored the ten dimensions that provide the customers with the product perceived value of the product or service. A survey of 230 customers in the Boca Raton area was conducted; data generated through the survey was analyzed descriptively, as well as subjected to regression analysis.

The study found congruence of customer satisfaction and the dimension: tangibles, reliability, responsiveness, competence, courtesy, credibility, safety, access, communication, and empathy. The study also determined that the …