Establishing The Need For Cross-Cultural Communication Training For Pre-Hospital Medical Providers,
2013
Gonzaga University
Establishing The Need For Cross-Cultural Communication Training For Pre-Hospital Medical Providers, Brenda Lee Tappan
Communication & Leadership Dissertations and Theses
It is apparent by the supporting research that the actual front-line providers have not been given a place at the table in an attempt to identify cross-cultural communication training needs for prehospital medical personnel. This lack of dialogue, in addition to a homogenous industry, has resulted in inconsistencies and inadequate care of diverse patients. This work examined both knowledge of how ethnicity impacts the pre-hospital medical encounter as well as attitudes toward cross-cultural nuances held by current pre-hospital medical providers. Specifically, this study analyzed survey responses designed to identify current knowledge and attitudes. The data was obtained using a quantitative …
Rhetoric And Framing: Influence On Public Opinion In The Martin/Zimmerman Case,
2013
Gonzaga University
Rhetoric And Framing: Influence On Public Opinion In The Martin/Zimmerman Case, Milagros Figueredo Sowers
Communication & Leadership Dissertations and Theses
This study seeks to analyze the importance of framing on public opinion. This analysis looks at the characteristics of communication and how they are conveyed. It also seeks to examine underlying themes in cases where public opinion was radically shifted and perceptions changed. This style of qualitative measurement is able to provide suggestions on why a media source would present a specific topic one way and then slant a similar topic in a different manner or format . Mass media is looked at in a critical manner with an attempt to hypothesize as to its purpose in use of framing. …
Part One: An Instructional Module Template For Orientation To The Situated Practice Of Oral Communication Online In The Community College,
2013
Gonzaga University
Part One: An Instructional Module Template For Orientation To The Situated Practice Of Oral Communication Online In The Community College, Martha A. Lane
Communication & Leadership Dissertations and Theses
The community college serves a diverse student population with numerous programs and degrees designed to complete general education requirements and prepare students for job placement. As these students enter their anticipated occupation, most are unprepared for the oral skill requirements of their new job. They lack confidence to navigate any number of scenarios demanding interpersonal poise, teamwork, conflict resolution, presentation skills, and other occupation-specific speaking tasks. Since many of these degrees and certificates are offered partially or completely online, this Project presents a practical means of introducing speaking skills into the coursework of the growing online learning environment. The research …
Football Coach Training Curriculum For Parents,
2013
Gonzaga University
Football Coach Training Curriculum For Parents, James Nicholas Knight
Communication & Leadership Dissertations and Theses
Football is an extremely passionate game and has created interest from many different age groups in the United States. In particular, youth football is especially popular with children in the fifth and sixth grade age group and their parents. With injuries such as concussions becoming a massive concern nationally across all playing levels (youth, high school, college, and professional), the popularity of football is not diminishing with parents continuing to register their children to play youth football. In many youth football leagues across the country, parents are often used as coaches. Some parents, who have limited to no experience coaching …
Empathy During Times Of Crisis And Corporate Reputation,
2013
Gonzaga University
Empathy During Times Of Crisis And Corporate Reputation, Ann T. Gallagher
Communication & Leadership Dissertations and Theses
How an organization responds to victims is central to crisis communication management and protecting organizational reputation. While there is significant literature about best practices for crisis response, one area which has not been explored is the relationship of empathic communication and corporate reputation during times of conflict. This study examined this relationship through a study of the British Petroleum Gulf Oil crisis of 2010. The qualitative study used focus groups with working professionals and personal interviews with communication experts. The research is grounded in Coombs’ (1998) Situational Crisis Communication Theory (SCCT), and Benoit’s (1977) image restoration theory, which is used …
The Effects Of Hierarchal Structures And Complex Policies On Organizational Communication,
2013
Gonzaga University
The Effects Of Hierarchal Structures And Complex Policies On Organizational Communication, Linda Youssouf
Communication & Leadership Dissertations and Theses
This study analyzed the hierarchal structures and complex policies within a for-profit organization that contributed to creating a work environment with poor communication, specifically the effects on employees. Adaptive Structuration Theory provides a theoretical foundation for this study and discusses the creation of social systems through using rules and resources in interactions. The study did not intend to devise a clear solution to these pre-existing issues but rather shed light on the effects this type of problem has on communication between employees within an organization. A Likert Scale survey with 20 questions was distributed to 30 out of 50 employees …
The Impact Of Media On Teen Sexual Health,
2013
Gonzaga University
The Impact Of Media On Teen Sexual Health, Michaela Ciesynski
Communication & Leadership Dissertations and Theses
This thesis presents an analysis of research gathered in order to explore the impact of the media on teenage views of sexual health. The chosen research highlights the prevalence of sex in today’s television and how these portrayals can influence teens’ views on “normal” sexual behavior. The research shows that teens receive valuable information on social cues, or normalized behavior, from media outlets like popular television shows. Its impact on societal concepts in teenagers can create different view points on what it means to not only engage in sexual behavior, but what sexual behavior is expected. With this ability to …
The Impacts Of Multiple 360 Feedback Projects Utilizing Coaching And Follow-Up: A Quantitative Longitudinal Exploratory Descriptive Research Study,
2013
Gonzaga University
The Impacts Of Multiple 360 Feedback Projects Utilizing Coaching And Follow-Up: A Quantitative Longitudinal Exploratory Descriptive Research Study, Jeremy Unruh
Communication & Leadership Dissertations and Theses
360 degree feedback is a great tool for organizational development, however many organizations don’t include coaching and follow-up to maximize impact for long term results. This quantitative longitudinal exploratory descriptive research study explores the impact of conducting the same 360 feedback survey within the same organization over a 3 year time frame utilizing coaching and follow-up. Data from 6 individuals indicate an improvement of self-awareness and an increase of set goals and completed goals. Theories of self-awareness and self-perception are discussed as well as the development of a new communication channel between manager and employee for organizational development purposes.
Youtube And You: Using Cybernetics To Optimize Self-Promotion On Youtube,
2013
Gonzaga University
Youtube And You: Using Cybernetics To Optimize Self-Promotion On Youtube, Janay Shari Johnson
Communication & Leadership Dissertations and Theses
This thesis explores self-promotion on YouTube. YouTube is a popular video sharing website specifically tailored for easy use and global connection. If a video is posted with the right combination of elements, it can become an instant phenomenon overnight. The ability to reach millions of people worldwide so quickly makes YouTube an advertising powerhouse. The most advantageous component of the video sharing site is that it is free to use. Anyone from any income level or background with video making capabilities can produce and post videos. In this day and age with built-in cameras on laptops and desktops, most members …
Miscommunication In Cross-Cultural Technology Teams,
2013
Gonzaga University
Miscommunication In Cross-Cultural Technology Teams, Nichola Pometta-Horn Todd
Communication & Leadership Dissertations and Theses
This study explored communication dissonance found within globally distributed software development teams. The literature review investigated the theoretical foundation for the causes of intercultural dissonance that affects globally distributed software development teams. An online survey, and unobtrusive participant observation methods were used to capture as many data points as possible. Qualitative analysis leveraging data triangulation was the basis for the study. Participants in the study exhibited behaviors consistent with anticipated results. Suffering from a lack of understanding of dynamics found when interacting across high/lowcontext cultures, the study participants exhibited varying levels of intercultural communication dissonance. Teams that had been together …
The Faculty/Staff Communication Divide: An Ethnographic Look Inside A Community College,
2013
Gonzaga University
The Faculty/Staff Communication Divide: An Ethnographic Look Inside A Community College, Jodi Lynn Weber
Communication & Leadership Dissertations and Theses
This study examines the communication divides that exist between faculty and staff at a rural community college in Texas. Through the use of survey data, personal interviews and ethnographic observation, the researcher gained significant insight into the communication culture of one institution. The theoretical framework for this study is built largely upon the group communication concepts of Bormann (1983) and Taylor and Altman (1975). Specifically, the study looks for evidence of Bormann’s (1983) symbolic convergence theory and Taylor and Altman’s (1975) social penetration theory. The philosophical framework for this thesis is grounded in Benhabib’s (1993) idea of the generalized versus …
Examining The Influence Of National And Organizational Culture On Performance Evaluation And Recognition Structures In A Multinational Organization,
2013
Gonzaga University
Examining The Influence Of National And Organizational Culture On Performance Evaluation And Recognition Structures In A Multinational Organization, Katie Bliven
Communication & Leadership Dissertations and Theses
This study examines how well organizational culture functions as a mechanism to support diversity and respect for employees’ national culture in a multinational organization. Hofstede’s theory of cultural dimensions and Ting-Toomey’s face negotiation theory provide a framework for understanding the needs and expectations of individual employees regarding performance evaluation and recognition from leaders for culture-specific skill sets. The study was conducted at a multinational call center located in Ireland, where employees negotiate the collection of negative balances for online payment accounts belonging to customers in the EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) regions of the world. …
The Effectiveness Of Social Media In Advancing Transformational Change,
2013
Gonzaga University
The Effectiveness Of Social Media In Advancing Transformational Change, Kenneth Wesley Dey
Communication & Leadership Dissertations and Theses
The goal of this study is to determine the effectiveness of social media in advancing transformational change. Successfully implementing transformational change in an organization is heavily dependent on the support of key stakeholders. But engaging those stakeholders requires effective communication. Transformational efforts often fail because of the lack of credible communication or a failure to define a vision that can be easily communicated (Kotter, 2007). Researchers say that the key to successful transformational change is embracing a communication based in the realm of conversation where there is genuine two-way dialogue that is focused on listening and probing for more information …
Multicultural Education For Preservice Teachers: An Exploration Of The Effectiveness Of Multicultural Education In Preparing Preservice Teachers To Teach In Culturally And Linguistically Diverse Classrooms.,
2013
Gonzaga University
Multicultural Education For Preservice Teachers: An Exploration Of The Effectiveness Of Multicultural Education In Preparing Preservice Teachers To Teach In Culturally And Linguistically Diverse Classrooms., Janelle Maureen Penney
Communication & Leadership Dissertations and Theses
At a time when public school populations are becoming more diverse, teachers are becoming less diverse and often don’t have the multicultural education necessary to teach in diverse schools. This study examined the effectiveness of multicultural education at a university in the Pacific Northwest at preparing teachers to teach in culturally and linguistically diverse schools. The study utilized a two‐phase design to collect data that will assist education programs to develop multicultural education components that better prepare preservice teachers to teach in diverse schools. The first phase of the study explored the effectiveness of the current education program by examining …
Reducing Reliance On Emergency Departments For Non-Urgent Care Through Patient Assistance: A Phenomenological Approach To Dialogue That Looks Outside Hospital Walls,
2013
Gonzaga University
Reducing Reliance On Emergency Departments For Non-Urgent Care Through Patient Assistance: A Phenomenological Approach To Dialogue That Looks Outside Hospital Walls, Rosemary Younts
Communication & Leadership Dissertations and Theses
America's underserved are turning to emergency departments for non-urgent care at an alarming rate that is attracting national attention in an era of health reform, and prompting hospitals to offer patient assistance programs to help members of this patient population find other affordable care alternatives in the community. This study examined one such program, and the problem it is incurring with patients who continue to return to the emergency department despite receiving assistance. Moving away from the positivistic research norm found in literature, dialogic theory in the phenomenological tradition was used to investigate the lived experiences of patients being assisted …
A Rhetorical Analysis Of Clint Eastwood's Speech At The 2012 Republican National Convention,
2013
Gonzaga University
A Rhetorical Analysis Of Clint Eastwood's Speech At The 2012 Republican National Convention, Rene' Minder
Communication & Leadership Dissertations and Theses
This study focuses on the speech given by Clint Eastwood on August 30, 2012 at the 2012 Republican National Convention. Using the neo-Aristotelian method to conduct a rhetorical analysis, the persuasiveness of Eastwood’s speech was analyzed and discussed. The uniqueness of this deliberative speech was the use of a visual prop, an empty chair, to convince the audience of President Obama’s inadequacies as a leader. While the speech contained persuasive components, it was the visual communication of the empty chair that turned the Eastwood’s speech into a national discussion. This study had to then turn to research on visual communication …
Crisis Communication- What Is Your Emergency?,
2013
Gonzaga University
Crisis Communication- What Is Your Emergency?, Kaelyn Johnson
Communication & Leadership Dissertations and Theses
This study is a rhetorical analysis of 911 active shooter calls. Working from frame theory it examines the types of communication that occur during crisis situations. This study reviews the actual audio tapes of the Columbine Colorado School shooting, the Trolley Square Salt Lake City UT shooting and the Arizona shooting of Congresswoman Gabby Gifford. This study provides a method for investigating the communication between caller to 911 and the telecommunicators that answer 911calls. It provides a baseline of the communication activities that are occurring and this method of communication is rapidly changing with pending text-mediated communication scheduled to take …
What Changes Await Local Tv News?,
2013
Gonzaga University
What Changes Await Local Tv News?, Stephanie Ann Vigil
Communication & Leadership Dissertations and Theses
Over the years, local television news stations across the nation have seen a dramatic decrease in viewership. Much like newspapers, fewer people are relying on television news for several reasons. Two of the biggest culprits are the age of new technology and social media. These two factors alone have reprogrammed people’s daily habits, changing the landscape of television news viewership and resulting in uncertain times at local television news stations. Few studies have been done on the future of local television news. Of the studies that have been conducted, it is clear to see that local news is still relevant …
The Tell-Tale Tatt: A Critical Discourse Analysis Of How Tattoos Impact Impression Formation During The Hiring Process,
2013
Gonzaga University
The Tell-Tale Tatt: A Critical Discourse Analysis Of How Tattoos Impact Impression Formation During The Hiring Process, Sarah E. Bishoff
Communication & Leadership Dissertations and Theses
As tattoos have increased in popularity in recent years, the number of tattooed people applying for jobs in professional workplaces also has increased. This thesis explored how tattoos affect the impressions formed by potential employers during the hiring process. Symbolic Interactionism theory, based on the writings and concepts of George Mead, provides the basic theoretical framework for this study. The literature review examines several topics, including: how impressions are created; how conscious thought and unconscious thought impact impression formation; the importance of communication through visual messages; and how tattoos have evolved in recent society. Data for this study was gathered …
Social Media In Higher Education: Networked Tools In A Traditional Strategy Organization,
2013
Gonzaga University
Social Media In Higher Education: Networked Tools In A Traditional Strategy Organization, Trace M. Eddington
Communication & Leadership Dissertations and Theses
This study examined (a) how the traditional organizational communication strategy in place at a university impacts the utilization and effectiveness of social media as a university communication tool, (b) to what extent and how effectively have relational and networked approaches been incorporated into the traditional structure of communication at a university, and (c) how the flow of communication and the social media strategy on campus are impacted by the traditional structure of the university, identifying any potential communication bottlenecks and workarounds. The literature review examined the theoretical underpinnings behind traditional strategy organizations and the communication challenges that can arise in …
