The Effects Of Corporate Social Responsibility On Service Recovery Evaluations In Casual Dining Restaurants.,
2012
University of Central Florida
The Effects Of Corporate Social Responsibility On Service Recovery Evaluations In Casual Dining Restaurants., Heidi Albus
Electronic Theses and Dissertations
This study examined the effects of Corporate Social Responsibility (CSR) on service recovery in terms of customer satisfaction, repeat patronage, word of mouth, and consumer trust in casual dining restaurants. More specifically, this study proposed that CSR will have a halo effect on negative service recovery incidents and mitigate the adverse effects of the poor recovery. An experimental study consisting of a 3x2 between subjects factorial design was used. Three CSR conditions (positive, negative, and no CSR) were matched with two service recovery conditions (positive or negative). Four hundred and eighteen subjects were recruited by a reputed marketing research firm. …
International Worker Cultural Adaptation: A Qualitative Study,
2012
University of Central Florida
International Worker Cultural Adaptation: A Qualitative Study, Luis Romero Valenzuela
Electronic Theses and Dissertations
International workers are a vulnerable population within the hospitality industry. Their challenges, and needs have an impact on productivity, loyalty and satisfaction of international workers towards the organizations that employ them. The social and cultural impacts of labor migration are felt in their new environment by both domestic and immigrant populations. It is important to understand international workers’ acculturation process in order to provide them with tools necessary to succeed; it is also important to create responsible practices that translate into positive migration outcomes for both domestic and foreign populations. This study collected data on the motivations, processes, challenges, and …
How Does Jay-Customer Affect Employee Job Stress And Job Satisfaction?,
2012
University of Central Florida
How Does Jay-Customer Affect Employee Job Stress And Job Satisfaction?, Gawon Kim
Electronic Theses and Dissertations
Guest-contact employees interact with various types of customers, and they are often exposed to stressful conditions caused by the deviant, or jay-customers. The purpose of this study is to examine how jay-customer behaviors (customer incivility and customer aggression) affect employees’ job stress, and consequently, job satisfaction. Surveys of 210 participants, currently working as guest-contact employees in the hospitality industry, were analyzed for the study. The results of hierarchical multiple regression analyses show a positive relationship between the experience of customer incivility and employees’ job stress. Additionally, the results indicate a full mediation effect of employees’ job stress on the relationship …
Trouble In Sin City: Protecting Sexy Workers' Civil Rights,
2012
University of Nevada, Las Vegas -- William S. Boyd School of Law
Trouble In Sin City: Protecting Sexy Workers' Civil Rights, Ann C. Mcginley
Scholarly Works
While Las Vegas has always been known for its libertarian attitudes toward gambling and sexually provocative shows, after a short, failed attempt during the 1990’s to characterize itself as a family destination, the City has turned up the heat. Las Vegas, which relies increasingly on selling sex appeal to promote its value to the public, has become the number one adult entertainment destination in the United States. There is, however, trouble in paradise. A number of the casino-based clubs (both day and night) have been sued; others have closed due to illegal prostitution; some have paid large fines to the …
Come-See-Me Festival Records - Accession 1408,
2012
Winthrop University
Come-See-Me Festival Records - Accession 1408, Come-See-Me Festival
Manuscript Collection
The Come-See-Me Festival Records consist of papers, photographs, meeting minutes, scrapbooks, media kits, publicity kits, awards, applications, invitations, bylaws, guidelines, histories, correspondence, promotions and advertisements, posters, and memorabilia from the Come-See-Me Festivals from the 1980s to 2013.
Montana Nonresident Traveler Expenditure Trends: 2000-2010,
2012
The University of Montana-Missoula
Montana Nonresident Traveler Expenditure Trends: 2000-2010, Kara Grau
Institute for Tourism and Recreation Research Publications
This report shows the nonresident traveler expenditure trends for visitors of Montana from 2000-2010. It also displays the total actual expenditures and the total inflation-adjusted expenditures.
Golf Tourism In Ireland: An Inbound Perspective,
2012
School of Business, Cork Institute of Technology, Cork, Ireland.
Golf Tourism In Ireland: An Inbound Perspective, Brian Murphy
Theses
The fact that Ireland has some of the finest natural golf courses in the world is not a new phenomenon, with renowned courses such as Waterville, Ballybunion and Royal Country Down regularly appearing in the list of top ten best golf courses in the world. The sheer ruggedness and natural beauty of many of Ireland’s links golf courses have for many years attracted golfing enthusiasts to our shores. The experience of playing these magnificent courses is only surpassed by the warmth and hospitality which is shared by the local people. Ireland has a reputation for welcoming visiting tourists with open …
Ecotourism, Exhibit Brochure,
2012
University of Central Florida
Ecotourism, Exhibit Brochure, Amanda Richards
Rosen Library Exhibits
No abstract provided.
Nutritionally Focused Drive-Thru Menus And The Impact On Consumer Preferences: A Study Of The Restaurant Industry,
2012
University of Central Florida
Nutritionally Focused Drive-Thru Menus And The Impact On Consumer Preferences: A Study Of The Restaurant Industry, Meschelle M. Davis
Electronic Theses and Dissertations
More than one-third of the U.S. citizens (over 70 million people) and 16% of children are classified as obese and are at risk of many diseases including heart disease. Research indicates that 65% of Americans over the age of twenty years old are considered overweight. To address this public health issue, the U.S. Food & Drug Administration has proposed new nutritional guidelines for restaurant menus. Thus, the current study investigated the preferences of quick service restaurant (QSR) industry consumers with reference to the newly proposed U.S. Food and Drug Administration regulations. This study includes development and redesigning of drive thru …
Evaluating The Effectiveness Of The Pga's Professional Gold Management (Pgm) Program,
2012
University of Central Florida
Evaluating The Effectiveness Of The Pga's Professional Gold Management (Pgm) Program, David Lane Smiley
Electronic Theses and Dissertations
This study explored the relationships between knowledge, skills, ability, self-efficacy, and experiential learning and performance expectations and satisfaction. The purpose of this study was threefold. First, the study attempted to understand the motivators for student motivation to recommend the program. Second, the study looked at the contribution of both intrinsic and extrinsic motivators for retention and positive word-of-mouth. Further, the research evaluated the relationship of the curriculum in influencing the student’s performance and satisfaction. The study sample consisted of 676 undergraduate students attending one of six PGA Professional Golf management programs in the spring of 2011. The survey instrument was …
Montana Tourism Businesses: 2011 Review And 2012 Outlook,
2012
The University of Montana- Missoula
Montana Tourism Businesses: 2011 Review And 2012 Outlook, Norma P. Nickerson, Jake Jorgenson
Institute for Tourism and Recreation Research Publications
Outlook for 2012 and Review of 2011.
Exploring Creative Tourism: Editors Introduction,
2012
NHTV Breda University of Applied Sciences, The Netherlands.
Exploring Creative Tourism: Editors Introduction, Greg Richards, Lénia Marques
Journal of Tourism Consumption and Practice
This paper provides an overview of the contributions to special issue of the Journal of Tourism Consumption and Practice entitled "Exploring Creative Tourism‟. Creative tourism has grown rapidly in the past decade, reflecting the growing desire of consumers to develop their own creative potential and to attach themselves to creative networks, as well as the need for creative producers, cities and regions to profile themselves in an increasingly crowded global market. The case studies in the special issue examine creative tourism in a range of different contexts and present a range of models of creative tourism development in fields such …
Creativity In The Johari Window: An Alternative Model For Creating Tourism Programmes,
2012
Budapest Business School
Creativity In The Johari Window: An Alternative Model For Creating Tourism Programmes, Márta Jusztin
Journal of Tourism Consumption and Practice
Alongside the recent cultural tourism trends of edutainment, active participation, learning, and the interest in the ‘unique’; the desire of tourists to get involved in the creative process has been steadily gaining popularity. The final aim of this desire for involvement is not necessarily the creation of an artwork, but rather the process of experiencing. This is where creativity and creative activities play an important role, even in tourism. This paper examines the forms and perspectives of participation and creativity in tourism supply by developing an alternative JoHari model; exploring creative tourism from the perspective of co-creation between tourists and …
Tourist Creative Processes And Experiences In The European Cultural Itinerary ‘The Phoenicians’ Route’,
2012
Università degli Studi di Palermo
Tourist Creative Processes And Experiences In The European Cultural Itinerary ‘The Phoenicians’ Route’, Eliana Messineo
Journal of Tourism Consumption and Practice
Cultural itineraries represent a favourable context for the development of creative processes and experiences. This paper examines the creative activities and projects of a European Cultural Itinerary, The Phoenicians’ Route. The aim was to explore the creative features related to the production and development of the cultural-tourist offer, through a survey of participants in a pilot project, and on a network of local partners that co-operate in running the itinerary. The results of this research provide a rating of the total potential of itinerary itself, contributing to its definition as a ‘creative system’.
Creative Tourism In Saint Petersburg: The State Of The Art,
2012
National Research University, Russia
Creative Tourism In Saint Petersburg: The State Of The Art, Valery Gordin, Marina Matetskaya
Journal of Tourism Consumption and Practice
Tourism development in St. Petersburg, which is a major cultural centre, has improved in terms of tourist flows; both tourism demand and tourist products have become more diverse. These improvements give grounds for a fairly optimistic prognosis for the tourist industry in St. Petersburg. At the same time, there are a number of factors which may endanger sustainable development of tourism in St. Petersburg. The current situation calls for a more flexible and innovative approach to industry development. Among these factors are the pronounced seasonal character of tourism, the short-term visits of most of the tourists, and the rather conservative, …
Facing The Challenge? Creative Tourism In Croatia,
2012
Institute for International Relations, Zagreb
Facing The Challenge? Creative Tourism In Croatia, Daniela Angelina Jelinčić, Ana Žuvela
Journal of Tourism Consumption and Practice
In the last decade, creativity has become a buzz word in developmental context, from creative industries, creative classes, creative economy, creative cities, creative business, creative governance to creative tourism. Creative industries have often been used in the context of creative cities’ development creating their image internationally especially through tourism. In order to attract visitors, a new type of tourism has been developed: creative tourism. The article questions its definition as it also questions the need of cities to be re-branded through creative tourism. Two Croatian case studies are featured as to re-think the position of creative tourism in local development: …
Creating New Cultural Visitor Experiences On Islands: Challenges And Opportunities,
2012
Thompson Rivers University, Canada
Creating New Cultural Visitor Experiences On Islands: Challenges And Opportunities, John S. Hull, Ulrike Sassenberg
Journal of Tourism Consumption and Practice
Cultural tourism is increasingly recognized as an important motivation for international travelers in search of experiencing the cultural heritage, arts, philosophy and institutions of another region or country. The UNWTO reports that 37% of all international trips include a cultural component and that cultural tourism is growing at 15% annually. Creative tourism, a subset of cultural tourism, is one of these new forms of tourism. While cultural tourism is considered a passive observation of things of the past such as artifacts, creative tourism is the transfer of the past into the present and the future via communication between locals and …
Boosting Potential Creative Tourism Resources: The Case Of Siby (Mali),
2012
NHTV Breda University of Applied Sciences, The Netherlands
Boosting Potential Creative Tourism Resources: The Case Of Siby (Mali), Lénia Marques
Journal of Tourism Consumption and Practice
This paper further develops the conceptual framework for creative tourism, discussing the co-creation of experiences and the identification of potential resources for creative tourism development. The case of the village of Siby, in Mali, West Africa, illustrates the development of tourism and creativity in a non-western, rural environment, where creative tourism experiences can emerge spontaneously. The impacts of creative tourism are analysed and the need for more specific policies is highlighted, particularly in view of the inherent risks in creative tourism development.
Conference Reports: Journal Of Tourism Consumption And Practice Volume 4 No.2 2012,
2012
University of Plymouth
Conference Reports: Journal Of Tourism Consumption And Practice Volume 4 No.2 2012, Grahm Busby
Journal of Tourism Consumption and Practice
Educational travel – Expanding Horizons, Tallinn 19-21 August 2011 The First BITCO – Belgrade International Tourism Conference – Belgrade, 22-24 March 2012 Dark Tourism Symposium – UCLAN Westleigh Conference Centre, Preston – 24 April 2012
Book Reviews: Journal Of Tourism Consumption And Practice Volume 4 No.2 2012,
2012
University of Plymouth
Book Reviews: Journal Of Tourism Consumption And Practice Volume 4 No.2 2012, Graham Busby, Charlie Mansfield, Kevin Meethan
Journal of Tourism Consumption and Practice
World Film Locations – Madrid Torres Hortelano, L.J. (ed) (2011) Intellect Books & University of Chicago Press, Bristol and Chicago. 128 pp. Pb ISBN-978-1-84150-568-8 World Film Locations: Paris. Marcelline Block (ed). (2011) Intellect Books & University of Chicago Press, Bristol and Chicago. Pp. 128. Pb. ISBN 978-1-84150-561-9, E ISBN 978-1-84150-561-6. Collective Creativity: Art and Society in the South Pacific. Katherine Giuffre (2009) Ashgate pp163 ISBN 987-0-7546-7664-5
