Technology and Innovation Commons^™

Q&A Platforms Evaluated Using Butler University Q&A Intelligence Index, Trent Ritzenthaler, Richard Fetter, Ginger Lippert

Scholarship and Professional Work - Business

A new study using the Butler University Q&A Intelligence Index measures how various mobile Q&A platforms deliver quality, accurate answers in a timely manner to a broad variety of questions. Based on the results of our analysis, ChaCha led all Q&A platforms on mobile devices.

Results of the study are based upon review of a large set of responses from each of the major Q&A platforms, coupled with a comparison of disparate Q&A platforms that serve answers in different ways. Our methodology included the creation of a new metric, termed the Butler University Q&A Intelligence Index, which measures the likelihood …

The Wisdom Of Tupperware: On Field Building And Finding The Right Container, Geraldine Cahill, Satsuko Vanantwerp

Social Space

Drawing from the ongoing research in lab practices at Social Innovation Generation (SiG) National, Geraldine Cahill and Satsuko VanAntwerp acquaint us with the concept, role and structure of social innovation labs and field building work.

Byod: Moving Toward A More Mobile And Productive Workforce, D. Lance Revenaugh, Ph.D., Michael E. Schweigert

Business & Information Technology

In recent years there has been a personal and organizational trend toward mobility and the use of mobile technologies such as laptops, mobile phones and tablets. With this proliferation of devices, the desire to combine as many functions as possible into one device has also arisen. This concept is commonly called convergence. Generally, device convergence has been segmented between devices for work and devices for home use. Recently, however, the concept of Bring Your Own Device (BYOD) has emerged as organizations attempt to bridge the work/home divide in hopes of increasing employee productivity and reducing corporate technology costs. This paper …

Affixing The Service Mark: Reconsidering The Rise Of An Oxymoron, Peter J. Karol

Law Faculty Scholarship

This article explores the deep and to date unacknowledged contradictions underlying service marks (trademarks used in connection with services rather than goods). Namely, the Lanham Act statutorily mandates treating trademarks the “same” as service marks; yet it simultaneously loosens requirements for proving service mark “use” by allowing mere advertising to substantiate service mark rights. This shortcut is not permitted with trademarks as such. As a result of this imbalance, sophisticated trademark practitioners may now quickly secure vast service mark rights for clients in ways not available for trademarks.

To better understand current service mark practice, and the above contradictions, the …

Social Innovation Labs: A Tool For Social Integration, Pradeep Ghosh

Social Space

The Organisation for Awareness of Integrated Social Security (OAS iS) has designed a different approach to innovation in India by creating social innovation labs to work across the social sector. Pradeep Ghosh describes the approach and the work of OAS iS, and shows how social innovation labs can play an increasingly important role in creating solutions for the Indian society.

Annual Report 2013, Eastern Illinois University

Lumpkin College Annual Reports

This 2013 Annual Report records the achievements, outreach activities, and student honors work of the Eastern Illinois University's Lumpkin College of Business and Applied Sciences. It also includes reports from the School of Business, the School of Family and Consumer Science, the School of Technology, and the department of Military Science.

Safe Harbor For The Innocent Infringer In The Digital Age, Tonya M. Evans

Law Faculty Scholarship

The primary goal of this Article is three-fold: (1) to explore the role of the innocent infringer archetype historically and in the digital age; (2) to highlight the tension between customary and generally accepted online uses and copyright law that compromise efficient use of technology and progress of the digital technologies, the Internet, and society at large; and (3) to offer a legislative fix in the form of safe harbor for direct innocent infringers. Such an exemption seems not only more efficient but also more just in the online environment where unwitting infringement for the average copyright consumer is far …

From Fragmentation And Silos To Tri-Sector Collaboration: Social Innovation In Hong Kong, Ada Wong

Social Space

Social innovation is gathering momentum in Hong Kong. It is connecting silos and developing partnerships for change. Ada Wong describes how five social innovators are approaching social change to bring about cohesion amidst a fragmented political landscape.

The Impact Of Influence Tactics In Information System Development Projects: A Control-Loss Perspective, Ravi Narayanaswamy, Varun Grover, Raymond M. Henry

Business Faculty Publications

Information systems development (ISD) projects are prone to high levels of failure. One of the major reasons attributed to these failures is the inability to harmonize values held by a diverse set of participants in an environment that is characterized by uncertainty due to changing requirements. In this paper, we focus on a relational approach to achieve congruence between a project manager and a team member with respect to influence tactics. Constructs of perceptual congruence and communication congruence that reflect a level of agreement and degree of shared understanding between the project manager and team members are described. A congruence …

Performance Modeling Of Distributed Collaboration Services With Independent Inputs/Outputs, Toqeer A. Israr, Gregor V. Bochmann

Faculty Research & Creative Activity

This paper deals with modeling and performance analysis of dis-tributed applications, service compositions and workflow systems. From the functional perspective, the distributed application is modeled as an activity in-volving several roles, where behavior is defined in terms of compositions from several sub-activities using the standard sequencing operators found in UML Activity Diagrams. Each activity is characterized by a certain number of input and output events, and the performance of the activity is defined by the mini-mum delays that apply for a given output event in respect to each input event. We use a partial order to model these events, whose …

Understanding Customer Actions During Self-Service Technology Failures In Multichannel Service Environments, Jennifer Lawlor, Petranka Kelly, Michael Mulvey

Conference papers

No abstract provided.

Methodological Craft: Comparing The Hunches And Assumptions Behind Social Change, Sarah Schulman

Social Space

Social innovation labs are emergent spaces for naming social challenges, testing hypotheses, developing and spreading interventions. Despite the common denominator of experimentation, they vary in methodology. Dr Sarah Schulman makes explicit her observation of the hunches and assumptions embedded in the current social change methodologies.

The Impact Of Slack Resources On High-Tech Ipos, Fariss-Terry Mousa, Richard Reed

Business Faculty Publications

Research on organization slack has focused mainly on its effect in large publicly traded firms, but little work exists on the value of slack resources for other firms. Therefore, here, we address the question: Do slack resources matter in the case of initial public offerings (IPOs)? We argue that firms that possess financial, innovational, and managerial slack resources are sending a positive signal to potential investors regarding the quality of the IPO. Using a sample of high-tech IPOs, we find support for that contention.

Selecting An “Email” System, Thomas Lynema

Academic Leadership Academy

This poster displays the steps involved in choosing an email system for an organization.

Online Course Evaluations Response Rates, Faruk Guder, Mary Malliaris

Information Systems and Operations Management: Faculty Publications & Other Works

This paper studies the reasons for low response rates in online evaluations. Survey data are collected from the students to understand factors that might affect student participation in the course evaluation process. When course evaluations were opened to the student body, an email announcement was sent to all students, and a reminder email was sent a week later. Our study showed that participation rates increased not only when emails were sent, but also when faculty used in-class time to emphasize the importance of completing the evaluations.

Managing Inventory In Global Supply Chains Facing Port-Of-Entry Disruption Risks, Alan Erera, Maciek Nowak, Chelsea White

Information Systems and Operations Management: Faculty Publications & Other Works

Ports-of-entry are critical components of the modern international supply chain infrastructure, particularly container seaports and airfreight hubs. The potential operational and economic impact resulting from their temporary closure is unknown, but is widely believed to be very significant. This paper investigates one aspect of this potential impact, focusing specifically on the use of supply chain inventory as a risk mitigation strategy for a one supplier, one customer system in which goods are transported through a port-of-entry subject to temporary closures. Closure likelihood and duration are modeled using a completely observed, exogenous Markov chain. Order lead times are dependent on the …

Social Media Impact On Virtual Shopping, Tarah Soltis

Senior Honors Theses and Projects

The following senior honors thesis project was developed to look at the connections between the topics of social media and virtual shopping. The domains of technology and e-commerce have created a fast-paced and fluctuating retail environment. Both social media and virtual shopping are increasing in popularity and use across the country and are influential in how consumers shop virtually and in real time. The research on social media and virtual shopping informs how the topics impact one another and the larger retail market. Research that looks at the connection between social media and virtual shopping can help companies prepare to …

Beating Competitors To International Markets: The Value Of Geographically Balanced Networks For Innovation, Pankaj C. Patel, Stephanie A. Fernhaber, Patricia P. Mcdougall-Covin, Robert P. Van Der Have

Scholarship and Professional Work - Business

Being able to launch new products internationally is critical for technology-based ventures to recoup the high costs of R&D and to exploit their innovations fully. Despite the widely recognized importance of networks within the innovation development process, there appear to be contrasting viewpoints as to whether local or foreign network partners contribute more in the race to internationalize. Drawing on the theoretical underpinnings of comparative advantage, we propose and empirically confirm that ventures pursuing a balance of local and foreign network connections for the development of an innovation are able to bring the product more rapidly into the international marketplace. …

Modeling Social Transmission Dynamics Of Unhealthy Behaviors For Evaluating Prevention And Treatment Interventions On Childhood Obesity, Leah M. Frerichs, Ozgur M. Araz, Terry T.-K. Huang

Department of Supply Chain Management and Analytics: Faculty Publications

Research evidence indicates that obesity has spread through social networks, but lever points for interventions based on overlapping networks are not well studied. The objective of our research was to construct and parameterize a system dynamics model of the social transmission of behaviors through adult and youth influence in order to explore hypotheses and identify plausible lever points for future childhood obesity intervention research. Our objectives were: (1) to assess the sensitivity of childhood overweight and obesity prevalence to peer and adult social transmission rates, and (2) to test the effect of combinations of prevention and treatment interventions on the …

New Silicon Valleys Or A New Species? Commoditization Of Knowledge Work And The Rise Of Knowledge Services Clusters, Stephan Manning

Management and Marketing Faculty Publication Series

This paper explores knowledge services clusters (KSCs) as a distinct and increasingly important form of geographic cluster, in particular in emerging economies: KSCs are defined as geographic concentrations of lower-cost skills serving global demand for increasingly commoditized knowledge services. Based on prior research on clusters and services offshoring, and data from the Offshoring Research Network (ORN), major properties and contingencies of KSC growth are discussed and compared with both high-tech clusters and low-cost manufacturing clusters. Special emphasis is put on the ambivalent effect of commoditization of knowledge work on KSC growth: It is proposed that KSCs attract most projects if …