Organizational Behavior and Theory Commons^™

Corporate Crisis Management: A Contemporary Best Practices Template, Vivek Narayan

Finance Undergraduate Honors Theses

This paper seeks to re-envision the crisis management framework used by organizations in their day-to-day activities. In the modern world, with exponential technological advancements, the social media age, and the 24/7 news cycle, crises have worsened in severity. Despite this, most literature on the subject is more than a decade old.

Incorporating past literature, this thesis demonstrates that society is in an “era of crises,” then defines and discusses the types and origins of these crises. It compares the topics of issues and crisis management before commentating on corporate and academic literature and ultimately previous 3-stage models for crisis management. …

Shame, Guilt, And Behavioral Responses To Conflict In Organizational Life: A Correlational Study, Lori Anne Shaw

Electronic Theses and Dissertations

This study investigated the relationship between self-conscious emotions, namely shame and guilt, and constructive and destructive behavioral responses to conflict among working adults in the United States. Researchers have underscored the importance of task-focused conflict and adaptive leadership in fostering positive conflict outcomes. However, the connection between shame and guilt and behavioral responses has yet to be explored. Drawing upon the Conflict Dynamics Profile and the Test of Self-Conscious Affect-3, this correlational study examined the associations between shame and guilt and 15 distinct behavioral responses to conflict among a sample of 203 participants, mostly women employed full-time. The cross-sectional survey …

My Manager Endorsed My Coworkers’ Voice: Understanding Observers’ Positive And Negative Reactions To Managerial Endorsement Of Coworker Voice., Emily Poulton, Szu-Han Joanna Lin, Shereen Fatimah, Cony Ho, Lance Ferris, Russell Johnson

Research Collection Lee Kong Chian School Of Business

Research on managerial voice endorsement has primarily focused on the processes and conditions through which voicers receive their managers’ endorsement. We shift this focus away from the voicers, focusing instead on the dual reactions that endorsement generates for observing employees. Drawing from an approach-avoidance framework, we propose that managerial endorsement of coworker voice could be perceived as a positive and negative stimulus for observers, prompting them to approach opportunities and avoid threats, respectively. Results from a pre-registered experiment and a multi-wave, multi-source field study revealed that managerial endorsement of coworker voice was positively related to observers’ voice instrumentality, thus prompting …

Predicting Personality Or Prejudice? Facial Inference In The Age Of Artificial Intelligence, Shilpa Madan, Gayoung Park

Research Collection Lee Kong Chian School Of Business

Facial inference, a cornerstone of person perception, has traditionally been studied through human judgments about personality traits and abilities based on people's faces. Recent advances in artificial intelligence (AI) have introduced new dimensions to this field, employing machine learning algorithms to reveal people's character, capabilities, and social outcomes based just on their faces. This review examines recent research on human and AI-based facial inference across psychology, business, computer science, legal, and policy studies to highlight the need for scientific consensus on whether or not people's faces can reveal their inner traits, and urges researchers to address the critical concerns …

Establishing The Importance Of Co-Creation And Self-Efficacy In Creative Collaboration With Artificial Intelligence, Jack Mcguire, David De Cremer, Tim Van De Cruys

Research Collection Lee Kong Chian School Of Business

The emergence of generative AI technologies has led to an increasing number of people collaborating with AI to produce creative works. Across two experimental studies, in which we carefully designed and programmed state-of-the-art human–AI interfaces, we examine how the design of generative AI systems influences human creativity (poetry writing). First, we find that people were most creative when writing a poem on their own, compared to first receiving a poem generated by an AI system and using sophisticated tools to edit it (Study 1). Following this, we demonstrate that this creativity deficit dissipates when people co-create with—not edit—AI and establish …

Market-Based Conservation Preference In The Forest Conservation Business, Rizaldy Yudhista Yudhista, Mahawan Karuniasa, Raldi Hendro Koestoer

Journal of Environmental Science and Sustainable Development

Earth is on the verge of rising temperatures above 1.5˚ Celsius. Passing the limit of 1.5˚ Celsius is a significant risk in living on earth as it will increase the risks of natural disasters such as drought, flood, and storm. With forests capable of absorbing greenhouse gas (GHG) emissions, the need for forest conservation areas is increasing to keep the earth's temperature below 1.5˚ Celsius. The increase in demand is facing hurdles from its financial sustainability, as well as the stakeholder's paradigm, which is still seen as a forest from a direct economic perspective. Market-based initiatives (MBI) are a concept …

A Series Of Accounting Case Studies: Macy's Inc. And Other Notable Financial Events, Emelyn Darnell

Honors Theses

This thesis is a compilation of six case studies focusing on financial accounting and analysis of current events in the accounting world. These were completed under the direction and supervision of Dr. Victoria Dickinson through the Honors Accountancy 420 course. Four case studies included in this compilation are analyses of Macy’s Inc. through different accounting lenses. The case studies analyzing Macy’s Inc. were done in groups in the fall semester of 2022. Our group prepared an Operational Risk Assessment, analyzed Macy’s audit risk, and comprised possible solutions to decrease risk. We also discussed Macy’s current ESG and cybersecurity procedures and …

Ethical Leadership And Moral Foundations Congruence, Sarah Willey

Dissertations

Research has examined follower perceptions of ethical leadership, but rarely accounts for the (mis)alignment between a follower’s sense of ethics and morality and that of a leader. This research examined the effects of a leader’s expression of each of the five Moral Foundations dimensions on ethical leadership perceptions, moderated by the respondent’s preferences for each of these foundations. To address this question, a policy capturing design was used to manipulate leaders’ high and low levels of each of the five foundations. The results of multilevel analyses indicate that at least for some dimensions of Moral Foundations, a follower’s evaluation of …

Remote Work: How Leaders Impact Employee Wellbeing, Russ Carfagno, Jonas Strömbäck, Cheryl Joyner, Gilbert Franco

The Journal of Values-Based Leadership

Leaders face many challenges in motivating team members including maintaining remote workers' sense of organizational inclusion. Remote work and flexible working arrangements (FWA) have increased the complexity. Flexible working arrangements (FWA) provide value to employees and may help with work-life balance yet FWA can create employee loneliness and contribute to higher turnover. This quantitative study looked at whether leadership behavior affected remote workers’ loneliness, and the intention to quit. An online survey was conducted through LinkedIn sampling 92 adults who worked remotely at least 20 hours per week in the United States. The study found that the leader-member relationship does …

Exploring Recognition, Rewards, And The Multi-Generational Workforce During The Covid-19 Pandemic, Sara J. Hollenbeck

Doctor of Education Program Dissertations

This study sheds light on the importance of rewards and recognition programs in improving employee engagement and highlights the need for organizations to rethink their rewards and recognition strategies to better meet the needs of multi-generational employees. One problem found in organizations was that many current multi-generational employees had low engagement due, in part, to outdated rewards and recognition programs (Agarwal et al., 2018; North, 2017; O.C. Tanner Institute, 2021). There was a gap in research regarding multi-generational employees in multiple professions and their perceptions of rewards and recognition and how those monetary and non-monetary rewards could affect their engagement …

Digital Transformation And Wise Leadership: Challenges And Opportunities Evidence From Government Institutions In Uae, Mohammad Al Qudah

Journal of Police and Legal Sciences

Purpose: the current study aimed at highlighting challenges and opportunities associated with digital transformation (DT) and the influence of these challenges and opportunities in wise leadership. Aspects taken into perspective included (decision-making, communication and collaboration, innovation, employee empowerment and ethical considerations).

Methodology: the study adopted the quantitative methodology through utilizing a questionnaire. The questionnaire was self-administered by (223) individuals from UAE governmental institutions. Statistical package for social sciences (SPSS) was employed in order to answer the study main questions and realize the hypotheses.

Results: Study indicated that adopting DT through the UAE governmental institutions is basically exposed to many challenges …

Examining A Regulatory Flexibility Framework Of Psychological Distress: Integrating Distress Tolerance, Emotion Differentiation, And Emotion Regulation Flexibility, Germaine Yue Qi Tng

Dissertations and Theses Collection (Open Access)

Several theoretical accounts identify emotion regulation (ER) difficulties, including poor abilities to withstand or distinguish negative emotions, as a transdiagnostic risk factor for symptoms of psychological distress. Considering this, nascent evidence hints that ER flexibility may be a mediating mechanism that explains the relationship between specific ER abilities (i.e., distress tolerance, negative emotion differentiation) and distress symptoms. Across time-lagged (Study 1) and three-wave longitudinal (Study 2) investigations of college-aged adults, a regulatory flexibility framework of distress was examined in which ER flexibility mediates the respective pathways from distress tolerance and negative emotion differentiation to psychological distress symptoms. Furthermore, we explored …

The Relationship Between Academic Crafting, Work-School Facilitation And Academic Engagement: A Mediated Model, Gökhan Kerse, Umut Çil

Makara Human Behavior Studies in Asia

This research examines the relationship between academic crafting, work-school facilitation and academic engagement in higher education. Based on the Job Demands-Resources (JD-R) Model, the research sought to determine how students' alignment of academic activities with personal preferences and interests (academic crafting) affects academic engagement and whether work-school facilitation mediates this effect. The research therefore emphasized the delicate balance that students strike between their work obligations and their scholarly activities. Our research hypotheses focused on understanding how academic crafting directly and indirectly affects student engagement. The research data were obtained from a sample of students enrolled in postgraduate programs and actively …

Work-Life Balance Fantasy Logics Of Mothers Working In Community Colleges: A Glitch Methodology Using Intimate Inquiry And Aesthetic Mediation, Emily Hanson Moore

Educational Leadership & Workforce Development Theses & Dissertations

This post-qualitative study explores work-life balance as a sustaining fantasy produced by neoliberal, patriarchal, productivity-driven systems and how this fantasy manifests affectively for mothers who work in community colleges. The study began by contextualizing the work-life balance fantasy within higher education as a gendered workscape. Using intimate inquiry (Laura, 2013) and aesthetic meditation as the primary approaches, the researcher engaged in conversations with participants about their experiences mothering and working in community colleges. The primary data sources were these conversations, participant artifacts, researcher self-reflection and artifacts, and a range of contemporary cultural texts including podcasts, poetry, television, social media posts …

Adherence To Governance Patterns: How Institutional Work And Knowledge Dissemination Influence The Institutionalization Of Brazilian Industrial Clusters?, Mácio Jacometti, Sandro A. Gonçalves, Leandro Bonfim, Luiz C. Oliveira

Faculty Journal Articles

Purpose – This article examines how the institutional work of inducing agents and the dissemination of knowledge among induced immersed actors have influenced adherence to governance standards in Brazilian industrial clusters.

Theoretical framework – We use institutional theory to frame the relationships between embedded firms through regulatory, normative, and cultural-cognitive pillars and the view of field-level agents engaged in institutional work, who share knowledge to induce adherence to governance standards.

Design/methodology/approach – We adopted a mixed methods research design, examining 96 companies in three Brazilian industrial clusters. We used WABA analysis to test our model within and between clusters using …

Reeling In The Slack: An Integrative Review To Reinstate Slack As A Central Theoretical Construct For Management Research, Matthew P. Mount, Gokhan Ertug, Korcan Kavusan, Gerard George, Tengjian Zou

Research Collection Lee Kong Chian School Of Business

Slack is a prominent construct in management research, shown to be relevant for a wide range of phenomena. Yet, despite slack’s prominence and breadth of application, our review reveals a lack of clarity and consistency in the categorization, theorizing, and measurement of various types and forms of slack. This has led to differences in the characterization and treatment of seemingly identical kinds of slack, which prevents the full exploitation of the conceptual depth of the slack construct and thus the creation of robust knowledge about slack resources. Based on a review of 229 studies which explicitly theorized about slack, we …

A Study Of Learnability In Software As Perceived By Practitioners In User Experience And Learning Design Professions, Courtney N. Miller

STEMPS Theses & Dissertations

In the technology space, there are many factors that contribute to the marketability of software, including pricing and overall usefulness of the product (Jayathilaka, 2021). Many factors contribute to how usable a software is, including satisfaction, error prevention, memorability, efficiency, and learnability (Nielsen, 1994b). Learnability is one factor that may be affected or addressed by both user experience (UX) and learning design (LD) professional groups. While both fields address learnability, very few studies have been conducted to look at the UX interpretation of learnability as it relates to the LD interpretation (Elliott et al., 2002; Li et al., 2023). This …

Organizational Challenges: The Impact Of Role Clarity On Burnout In A Technology Division, Jessica Arriaza

The Scholarship Without Borders Journal

Organizations grapple with significant challenges such as burnout, turnover, and low job satisfaction. Studies indicate that emotional exhaustion, influenced by job demands and available resources, significantly impacts job performance positively or negatively. This quantitative study uses secondary data from the Work, Family, and Health Study to investigate the relationship between role clarity and burnout within Tomo, the technology division of a Fortune 500 company in the United States. The findings reveal a significant inverse correlation between role clarity and burnout, with participants reporting "Never" experiencing burnout more likely to have well-defined roles. Supported by chi-square and linear regression analyses, these …

Mitigating Workplace Burnout Through Transformational Leadership And Employee Participation In Recovery Experiences, John Pladdys

HCA Healthcare Journal of Medicine

Burnout is a complex organizational phenomenon that diminishes employee well-being and overall organizational productivity. Researchers propose that leadership style contributes to employees’ well-being, which impacts employee productivity. Organizations and leaders must address the causes of burnout and promote techniques employees can use to mitigate burnout, such as employee participation in recovery experiences. Recovery experiences are non-work activities that create positive outlooks and restore the energy needed to focus on one’s work.

This literature review examines current research in employee recovery experiences, conservation of resource theory (COR), burnout, and transformational leadership theory. Studying burnout through the lens of COR shows how …

Embracing Change With Power And Love: Shifting Organizational Paradigms Leveraging Systems Thinking, Brandi R. Muñoz

Tapestry: Journal of Research in Education

This article delves into the complexities of organizational change, emphasizing the critical roles of power and love in facilitating successful transitions. It distinguishes between the generative and degenerative effects of power and love within organizational contexts and underscores the importance of balancing these elements to foster collaboration, innovation, and sustainable change. Furthermore, the principles of systems thinking are highlighted, advocating for a holistic approach to understanding and analyzing organizational systems. The interconnectedness of system components and the necessity of feedback loops for informed decision-making and strategic planning are examined. Additionally, the article discusses the detrimental impact of overconfidence bias on …