Students' Perceived Value Of The Community College Experience: A Mixed Methods Study,
2018
Antioch University - PhD Program in Leadership and Change
Students' Perceived Value Of The Community College Experience: A Mixed Methods Study, Robin A. Duncan
Antioch University Dissertations & Theses
The purpose of this study was to explore students’ perceived value of their community college experience and its relationship to other factors often related to student persistence in college, namely satisfaction, academic quality, service quality, and engagement. The research was guided by three focused questions: How do students describe and define perceived value of community college; what components emerge from exploratory factor analysis of items designed to measure perceived value; and how, if at all, is a student’s perception of the value of a community college experience different from related measures such as satisfaction, engagement, or quality? Data were collected …
Development And Validation Of The Adaptive Leadership With Authority Scale,
2018
Antioch University - PhD Program in Leadership and Change
Development And Validation Of The Adaptive Leadership With Authority Scale, Mohammed Raei
Antioch University Dissertations & Theses
A reliable scale to measure adaptive leadership with authority—leadership from a position of power—does not exist. This was an embedded mixed-methods study–QUAN(qual) with data collected through an online survey instrument that included the proposed scale items and an open-ended question. The quantitative part of the study, using data from 436 respondents (92.7% from Mechanical Turk, 7.3% from snowball sampling), involved the development and validation of a unidimensional scale that measures adaptive leadership with authority using exploratory and confirmatory factor analysis. The 11-item scale had a Cronbach’s alpha value of .891 and thus displayed high reliability. In the qualitative part of …
Intercultural Relationships And Creativity:Current Research And Future Directions,
2018
Charoen Pokphand Group Co., Ltd., Thailand
Intercultural Relationships And Creativity:Current Research And Future Directions, Fon Wiruchnipawan, Roy Y. J. Chua
Research Collection Lee Kong Chian School Of Business
In the global economy, individuals have to engage in cross-cultural interactions when tasked to develop creative new products or services. Research on the effects of cultural diversity on creativity, however, has been equivocal. One stream of research champions that cultural diversity in relationships broadens ideas and resources for creative thinking, whereas skeptics counter that intercultural tensions and conflicts hurt rather than help. This chapter discusses both sides of the argument. We examine the effects of intercultural relationships on creativity from three perspectives: (a) how a culturally diverse social environment (including social networks) influences individuals’ creativity; (b) how individuals can successfully …
Employer Branding: A Brand Equity-Based Literature Review And Research Agenda,
2018
Technische Universitaet Muenchen
Employer Branding: A Brand Equity-Based Literature Review And Research Agenda, Christian P. Theurer, Andranik Tumasjan, Isabell M. Welpe, Filip Lievens
Research Collection Lee Kong Chian School Of Business
Over the past two decades, scholarly interest in employer branding has strongly increased. Simultaneously, however, employer branding research has developed into a fragmented field with heterogeneous interpretations of the employer branding concept and its scope, which has impeded further theoretical and empirical advancement. To strengthen the foundation for future work, this paper takes a brand equity perspective to review the extant literature and create an integrative model of employer branding. Using an analytical approach, the authors identify 187 articles, which they integrate along different employer brand dimensions and branding strategies: (i) conceptual; (ii) employer knowledge dimensions; (iii) employer branding activities …
Determinants, Consequences, And Functions Of Interpersonal Trust: What Is The Empirical Evidence?,
2018
Shanghai University of Finance and Economics
Determinants, Consequences, And Functions Of Interpersonal Trust: What Is The Empirical Evidence?, Serena C. Lyu, Donald L. Ferrin
Research Collection Lee Kong Chian School Of Business
The objectives of this review are to systematically review and succinctly summarize the empirical evidence concerning determinants, outcomes, and functions of interpersonal trust within organizational settings. Our review aims to provide a distinct contribution in that it (1) focuses only on what has been found empirically (rather than summarizing theoretical perspectives); (2) is focused only on interpersonal trust within organizational settings; and (3) has a clearly defined empirical base (clearly delineated body of past research to be reviewed). We begin by describing our review methodology, starting with the definition of interpersonal trust that guided our review.
Crisis Communication And Ethics: The Role Of Public Relations,
2018
University of Georgia
Crisis Communication And Ethics: The Role Of Public Relations, Yan Jin, Augustine Pang, Joshua Smith
Research Collection Lee Kong Chian School Of Business
Purpose: The purpose of this paper is to explore the veracity of the contingency model of ethical crisis communication by examining the factors of influence in a time of crisis including what constitutes ethics in a time of crisis; the role of public relations (PR) practitioners as the “moral conscience” of an organization and perceptions of the PR’ role within top management. Design/methodology/approach: In-depth interviews were conducted among ten senior PR managers with crisis communication experience in North America. Findings: This research identifies and investigates six ethical variables – the nature of the crisis, the role of top management, the …
A Broad Stroke Or Different Strokes For Different Folks? Examining The Subtleties In Crisis Management Approaches Between State-Owned Enterprises And Privately-Owned Enterprises In China,
2018
Singapore Management University
A Broad Stroke Or Different Strokes For Different Folks? Examining The Subtleties In Crisis Management Approaches Between State-Owned Enterprises And Privately-Owned Enterprises In China, Augustine Pang, Yang Hu, Eugene Woon
Research Collection Lee Kong Chian School Of Business
Several previous studies have been conducted to examine China’s management of internal crises, but few have investigated the approaches to crisis management used by domestic Chinese organizations. It is critical to study these organizations because their approaches exemplify the intricacies of crisis management at the local level. In China, there are two main types of organizations: state-owned enterprises (SOE) and privately owned enterprises (POE). This study aimed to determine how their business orientations led to different styles of crisis management in terms of media relations, government relations, and crisis responses. The findings showed that SOEs sought shelter from the government, …
Building Relationships Through Dialogic Communication: Organizations, Stakeholders, And Computer-Mediated Communication,
2018
Singapore Management University
Building Relationships Through Dialogic Communication: Organizations, Stakeholders, And Computer-Mediated Communication, Augustine Pang, Wonsun Shin, Zijian Lew, Joseph B. Walther
Research Collection Lee Kong Chian School Of Business
Online media are integral to daily life, and while many organizations use them to reach broad audiences, others still appear to be uncomfortable with online media because they do not understand how to maximize their potential to interact effectively with stakeholders. Numerous organizations use online media for one-way communication to disseminate information, despite the affordances of the media platforms for two-way, dialogic communication. This article draws on two dominant interpersonal theories of computer-mediated communication—social information processing theory and the hyperpersonal model—to propose dialogic strategies that organizations can use to improve their online communication with their stakeholders. We illustrate the application …
Imaginary Alternatives: The Impact Of Mental Simulation On Powerless Negotiators,
2018
Singapore Management University
Imaginary Alternatives: The Impact Of Mental Simulation On Powerless Negotiators, Michael Schaerer, Martin Schweinsberg, Roderick I. Swaab
Research Collection Lee Kong Chian School Of Business
The present research demonstrates that negotiators can act powerfully without having power.Researchers and practitioners advise people to obtain strong alternatives prior to negotiating toenhance their power. However, alternatives are not always readily available, often forcingnegotiators to negotiate without much, or any, power. Building on research suggesting thatsubjective feelings of power and objective outcomes are disconnected and that mental simulationcan increase individuals’ aspirations, we hypothesized that the mental imagery of a strongalternative could provide similar psychological benefits to having an actual alternative. Ourstudies demonstrate that imagining strong alternatives causes individuals to negotiate moreambitiously and provides them with a distributive advantage: negotiators …
The Illusion Of Transparency In Performance Appraisals: When And Why Accuracy Motivation Explains Unintentional Feedback Inflation,
2018
Singapore Management University
The Illusion Of Transparency In Performance Appraisals: When And Why Accuracy Motivation Explains Unintentional Feedback Inflation, Michael Schaerer, Mary Kern, Gail Berger, Roderick I. Swaab
Research Collection Lee Kong Chian School Of Business
The present research shows that managers communicate negative feedback ineffectively because they suffer from transparency illusions that cause them to overestimate how accurately employees perceive their feedback. We propose that these illusions emerge because managers are insufficiently motivated to engage in effortful thinking, which reduces the accuracy with which they communicate negative feedback to employees. Six studies (N = 1883) using actual performance appraisals within an organization and role plays with MBA students, undergraduates, and online participants show that transparency illusions are stronger when feedback is negative (Studies 1–2), that they are not driven by employee bias (Study 3), and …
The Macroeconomic Environment And The Psychology Of Work Evaluation,
2018
Singapore Management University
The Macroeconomic Environment And The Psychology Of Work Evaluation, Nina Sirola, Marko Pitesa
Research Collection Lee Kong Chian School Of Business
This research tested the idea that the perception of the state of the macroeconomic environment impacts the psychology underlying an essential organizational function: The evaluation of employees’ work and the associated promotion and demotion decisions. We predicted that when the macroeconomic environment is perceived to be more (less) prosperous, people’s generalized sense of the extent to which individuals have control over outcomes increases (decreases), leading them to attribute more (less) responsibility for work outcomes to individuals rather than contextual influences. In Study 1, we tested this theory using data from 124,400 respondents surveyed across 57 countries and 19 years and …
Theoretical Principles Relevant To Assessment Center Design And Implementation,
2018
Colorado State University
Theoretical Principles Relevant To Assessment Center Design And Implementation, George C. Thornton, Filip Lievens
Research Collection Lee Kong Chian School Of Business
Decades ago, assessment centers (Acs) originated by applying the best available evidence and theory to the assessment of managerial performance dimensions. The objectives of this chapter are to take stock of these existing theoretical principles, present additional theoretical principles that have emerged in recent times, and describe the practical implications of these principles for effective Ac design and implementation. Thus, while all Acs include several essential elements, developing and implementing a specific Ac involves a complicated set of choices. This chapter shows how these choices can be guided by theories relevant to the Ac method as a whole and each …
Mindfulness And The Risk-Resilience Tradeoff In Organizations,
2018
Singapore Management University
Mindfulness And The Risk-Resilience Tradeoff In Organizations, Ravi S. Kudesia, Jochen Reb
Research Collection Lee Kong Chian School Of Business
Through this chapter, we seek to contribute to ongoing discussion about risk, resilience, and how they can be jointly managed (see Linkov, Trump, & Keisler, 2018), particularly in the context of organizations. We start by reviewing the traditional image of organizations. In this traditional image, processes related to risk and resilience are seen as complementary, as these processes pertain to distinct aspects of the organizational environment. We then complicate this theoretical image by introducing five underappreciated ways that risk and resilience processes may not be complementary in practice—because the aspects of the environment to which these processes pertain cannot always …
We’Re Less Likely To Collaborate In Bad Economic Times,
2018
Singapore Management University
We’Re Less Likely To Collaborate In Bad Economic Times, Nina Sirola
Research Collection Lee Kong Chian School Of Business
In the fall of 1930, the U.S. economy was on a path to recovery following a contraction that occurred the year before. However, worries about the state of the economy, and the banking system in particular, prompted an increasing number of bank customers to attempt to withdraw their funds, an event known as a bank run. Because banks normally keep only a small proportion of deposits in cash, bank runs create a self-fulfilling prophecy such that initial concerns about banks’ possible insolvency ultimately cause insolvency. The bank run of 1930 resulted in the worst economic downturn in the modern history, …
The Indigenization Of Crisis Response Strategies In The Context Of China,
2018
Singapore Management University
The Indigenization Of Crisis Response Strategies In The Context Of China, Augustine Pang, Yang Hu
Research Collection Lee Kong Chian School Of Business
Crisis communication, which has been dominated by a practical perspective, has become a nexus where theory meets application. Despite mounting interest in theoretical studies, crisis communication lacks cultural contextualization. Asian communication researchers have advocated for the need to indigenize communication, drawing relevance to cultural influences. In this study, the authors explored indigenous corporate crisis response strategies in the context of China through nine cases. Three Chinese indigenous strategies were identified through qualitative content analysis of corporate crisis responses. These strategies are “barnacle,” “third-party endorsement,” and “setting up new topics.” The differences with Western frameworks were also discussed.
Social Media: Mini-Movements To Encourage Civil Discourse Wanted,
2018
Singapore Management University
Social Media: Mini-Movements To Encourage Civil Discourse Wanted, Siow-Heng Ong
Research Collection Lee Kong Chian School Of Business
No abstract provided.
Strategies Retailers Use To Build Brand Loyalty And Improve Customer Experience,
2018
Walden University
Strategies Retailers Use To Build Brand Loyalty And Improve Customer Experience, Mekus Samuel
Walden Dissertations and Doctoral Studies
The use of strategy to build brand loyalty and improve customer experience by retail managers is essential in driving sales revenue and increasing profitability. Retail managers should perceive customer experience strategy as a tool for product differentiation, which could be leveraged to attain benefits, such as, repeat business, positive word of mouth, increased sales, and the competitive advantage. Some retail managers may not fully comprehend customer experience strategy, and may solely focus on individual facets such as, customer service and employee training. This qualitative multiple case study explored the strategies retail managers used to build brand loyalty and improve customer …
Using Appreciative Inquiry To Discover School Administrators' Learning Management Best Practices Development,
2018
Walden University
Using Appreciative Inquiry To Discover School Administrators' Learning Management Best Practices Development, Michelle Estes Tittle
Walden Dissertations and Doctoral Studies
The U.S. Department of Education has mandated that each U.S. state develop successful initiatives to help students navigate their educational experience. Yet in Alabama students neither advance academically nor in improved life skills development. It is unclear if school administrators in Alabama Schools have contextual best practices for strategic planning and implementation to support and improve the experiences of vulnerable K-12 students. The purpose of this descriptive case study was to explore how administrators of Alabama schools develop contextual best practices for strategic planning and implementation to support students. The conceptual framework was designed using collaboration theory, organizational learning theory, …
Implementing A Healthy Diet In The Intellectual Disability Residential Community,
2018
Walden University
Implementing A Healthy Diet In The Intellectual Disability Residential Community, Stephanie Michelle Shelton
Walden Dissertations and Doctoral Studies
The problem addressed in this study was how staff working in a residential agency for individuals with an intellectual disability (IID) make decisions about how to implement a healthy diet. The purpose of this study was to identify the influences on decisions made by staff on the meals they provided to their clients with an IID. The theory of planned was used to study the influences of attitude, subjective norms, and perceived behavior control on the meals provided for IID. The key research question explored how staff members make decisions. A qualitative case study design was used. The 12 participants …
Strategies Certified Project Management Professionals Use To Prevent Counterproductive Behavior,
2018
Walden University
Strategies Certified Project Management Professionals Use To Prevent Counterproductive Behavior, Lisa Annika Christin Hansson-Vazquez
Walden Dissertations and Doctoral Studies
Project managers who fail to apply strategies to prevent counterproductive work behavior in information technology projects could negatively affect users, budget costs, timelines, or projects. The purpose of this multiple case study was to explore strategies that project managers used to prevent counterproductive work behavior that put project success at risk. Social learning theory was the conceptual framework for this study. Data were collected through document review of published Project Management Institute (PMI) material as well as semistructured interviews with 10 project managers who were members of a PMI chapter in the southeastern United States, and who held a project …
