Industrial and Organizational Psychology Commons^™

Addressing Work-Related Traumatic Stress Nebraska - Key Findings, Quality Improvement Center For Workforce Development

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Background

Nebraska’s Department of Child and Family Services (DCFS) started working with the QIC-WD in 2017 to better understand its turnover problem and found that, among workers who left the agency in 2017, it typically happened within the first two years and the turnover rate in 2017 was about 30%. The team examined many contributing factors through a needs assessment and designed CFS Strong to improve employee retention by addressing work-related traumatic stress among the child welfare workforce.

According to the Secondary Traumatic Stress (STS) scale administered in December 2017, the overall presence of STS symptoms in DCFS staff was …

Frontline Job Redesign Louisiana - Key Findings, Quality Improvement Center For Workforce Development

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Background

In 2017, the QIC-WD began working with the Louisiana Department of Children and Family Services (DCFS). At that time DCFS had an average turnover rate of 24% across the state with one region having a rate of 51% and another with a low of 8%. A thorough needs assessment identified that high caseloads and a large number of administrative tasks were barriers to caseworkers’ ability to effectively engage in the clinical aspects of their work and led to the decision to redesign the frontline caseworker job.

The intervention created a new job, the Child Welfare Team Specialist (CWTS), …

Employee Engagement Is The Key: Its Mediating Role Between Person–Environment Fit And Organizational Commitment Among Filipino Employees, Ma. Criselda T. Pacquing

Makara Human Behavior Studies in Asia

Employee engagement has been a popular topic in human resources management and development for several years now. However, the majority of the information on this construct came from the perspective of other cultures, and scientific research-based literature conducted on the engaging behavior of Filipinos, most notably on the antecedents and consequences, is limited. Thus, this study aimed to examine P–E fit and organizational commitment as an antecedent and the consequence of employee engagement, respectively. Similarly, the mediating function of employee engagement on the association of P–E fit with organizational commitment was explored. A total of 1252 employees from different Filipino-owned …

The Influence Of Benevolent Sexism In Teams: A Team Composition And Attribute Alignment Approach, Catherine Warren

Theses and Dissertations

Researchers have long struggled with harnessing the benefits accompanying diversity, such as increased knowledge sharing and the diverse expertise of individuals. One barrier that hinders taking advantage of such diversity is discrimination, such as sexism. Indeed, evidence has indicated that subtle sexism, compared to overt sexism, has a similar magnitude in impacting workplace outcomes. Additionally, teams are ubiquitous in organizations with the increase in complex taskwork, requiring a set of individuals to collaborate and produce outcomes greater than each individual effort. Accordingly, teamwork requires close, interdependent relationships for optimal performance. The purpose of this study was to assess a prevalent …

Actions Speak Louder Than Words: The Role Of Organization Segmentation Norms On Work-Family Enrichment, Engagement & Burnout, Sarah Jensen

Theses and Dissertations

Increased frequency of virtual work environments has changed the dynamics of boundary management decisions for employees and underscored the importance of organizations being aware and purposeful of how their norms will impact their employees. The goal of this study was to a) understand how organizations norms towards segmentation impact employee burnout, engagement, and enrichment, and b) how segmentation preferences, job demands, and job crafting strengthen these relationships. Two samples of participants were recruited from a mental health organization (N = 73) and mTurk (N = 80) to complete surveys on the variables for the study. Organizations with a norm for …

Examining The Psychological Outcomes Of Decent Work: An Extension Of The Psychology Of Working Theory, Zachary Hesson

Theses and Dissertations

Decent work (DW) has important implications for several aspects of people's lives. There is significant research on the societal implications of DW, but there is scant research on th e individual outcomes that are associated with DW. Using the psychology of working theory (PWT) as a theoretical framework, I explore d how access to DW can impact meaningful work ( and life satisfaction through satisfaction of different work needs as well as whether work orientation moderates the relationship s between work needs and these two outcome variables. More specifically, this thesis contribute s to our understanding of the implications of …

Supportive Supervision And Resiliency Ohio - Key Findings, Quality Improvement Center For Workforce Development

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Background The Ohio Department of Job and Family Services (ODJFS) started working with the QIC-WD in October 2017 to better understand its turnover problem. Eight counties volunteered to be part of the entire study. They participated in a thorough needs assessment process which led to creation of Coach Ohio, a multi-level blend of two interventions that addressed key needs across the counties regarding work-related traumatic stress and supportive supervision. Four counties and half of the largest county participated in the intervention while three counties and the other half of the largest county participated as comparison counties. Among these counties the …

Organizational Change Process Milwaukee - Key Findings, Quality Improvement Center For Workforce Development

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Background

The QIC-WD team engaged with the Department of Milwaukee Child Protective Services (DMCPS) in 2017 to conduct a thorough needs assessment to understand the root causes underlying a high turnover rate among Initial Assessment Specialists. In 2016, the overall turnover rate, including both external turnover and internal movement, was just under 49%, with a little over 11% due to internal movement and 37% due external turnover. The Organizational Social Context (OSC) baseline survey showed that there were several aspects of both culture and climate that were in need of improvement, including: 1) a hierarchical decision-making structure, 2) high …

Onboarding Program Eastern Band Of Cherokee Indians - Key Findings, Quality Improvement Center For Workforce Development

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Background

The QIC-WD worked with the Eastern Band of Cherokee Indians (EBCI) Family Safety Program (FSP) to address workforce challenges. FSP is a relatively new agency, established in 2015, and when they began working with the QIC-WD in 2017, FSP employed approximately 20 social workers, who provided direct service to children and families. Persistent vacancies were of greater concern than turnover. The QIC-WD partnered with FSP to conduct a needs assessment and identify areas of need that could be addressed through a workforce intervention. Three areas of need were identified as offering the strongest opportunities for intervention through the QIC-WD …

Am I Committed Or Conflicted? Examining Implications Of Self-Concept Structure For Self-Regulation, Well-Being, And Performance, Nicholas Aaron Moon

Theses and Dissertations

Although research on self-concept is extensive, few studies have examined the relationship between specific aspects of self-concept structure (e.g., self-concept clarity) and self-regulation constructs (e.g., goal commitment). In addition, research has linked aspects of self-concept structure with well-being outcomes, but less is known about the mechanisms involved in these relationships. This research addresses these two issues by examining self-concept structure (self-concept clarity and self-concept differentiation) as antecedents of key self-regulatory mechanisms (goal commitment and goal conflict) and how these linkages may help explain connections between self-concept structure and well-being and performance. More specifically, two studies examined these relationships, with Study …

Fake It Till You Make It: Emotional Labor, Burnout And The Mediating Role Of Perceived Organizational Support Among School Teachers In Coastal Karnataka, Oishika Sarkar Ms., Reshma N.S., Bs Mahesh

Manipal Journal of Nursing and Health Sciences

Burnout, which occurs as a prolonged response to chronic interpersonal pressures on the job, is becoming more common in human service professions such as teaching. All of these human service jobs have one thing in common: continuous interpersonal contact. This direct contact with people leads to the performance of emotional labour, which is defined as the regulation of feelings in the workplace in order to conform to organizational regulations, which contributes to employee burnout. Perceived Organizational Support, according to Job Demands and Resources Theory, can be a protective factor for employees by acting as a job resource that buffers the …

Why Employees Accept Lower Pay At Mission-Oriented Companies, Insiya Hussain, Marko Pitesa, Stefan Thau, Michael Schaerer

Research Collection Lee Kong Chian School Of Business

Today’s companies are likely to tout how their work benefits human welfare or “makes the world a better place.” Recent research suggests that this may come with a potential financial drawback for workers, as it can inhibit them from negotiating for higher pay. Over five studies, job candidates consistently reported that they worried asking for higher pay from these companies would be seen as greedy or inappropriate. This suggests they are aware of a common bias, known as motivation purity bias, where managers believe employees interested in material rewards of work (such as pay) are less motivated than those motivated …

Affiliative And Challenging Prosocial Behavior: Exploring Why And When Through The Lens Of Self-Construal, Vanessa Melendez

Theses and Dissertations

Prosocial behavior yields important benefits for both employees and organizations. This research was designed to extend our understanding of the antecedents of prosocial behavior by focusing on self-construal. Specifically, this study investigates (a) the distinction between affiliative and challenging forms of prosocial behavior and how these relate to self-concept orientations (SCOs), (b) workplace affective commitment variables (workgroup commitment and organizational commitment) and motives (prosocial values and organizational concern) as potential mediators, and (c) independent self-construal as a potential moderator of the link between interdependent SCOs and affective and motivational mediators. The study involved 205 full-time workers completing two Qualtrics surveys …

Do Women See Leadership As Risky? The Potential Role Of Stereotypes And The Perception Of Risk In Claiming A Leader Identity, Julia Macgregor-Peralta

Theses and Dissertations

The purpose of this research was to determine if women perceive leadership as riskier than men do, and whether that could be holding women back. Specifically, this study investigated the influence of gender and leadership views on the development of leader identity and the role that perception of risk of leadership plays. Role Congruity Theory of Leadership, Lack of Fit, and Adaptive Leadership Theory were used as theoretical frameworks in this cross-sectional study using 2022 archival data. Participants were undergraduate and graduate students from five different universities in the United States. Leader role alignment (LRA), which is the congruence between …

Work-Life Balance Is Imperative For How We Spend Our Time At Work And With Family, Terreca M. Defehr, Jillene Seiver

2023 Symposium

Work-life balance is imperative to how we spend our time at work and with family, and it appears to matter whether we have a job or career, which of our roles we value most, and our degree of responsibility for our children.

Fanning The Embers Of Discrimination At Work: Does Reward Structure Fuel Incivility?, Sam Allen

University Honors Theses

In recent years, there has been an uptick in public awareness of systemic and structural inequities within the workplace. Organizational reward structures (i.e., performance-based and seniority-based) act as incentives for employees' contributions toward organizational goals, but could also motivate employees' drive for gaining or maintaining social status by undermining other employees, particularly targeting people with minority status. The proposed research will study the relationship between reward structures and the perpetration of incivility by accounting for perpetrators' social dominance orientation (SDO), their motivations to protect the status quo (MPSQ), and the presence of minority race targets. We draw from SDO, status …

Spotlight On Innovative Recruitment Strategies: Northwest Ohio Fellowship Program, Quality Improvement Center For Workforce Development (Qic-Wd)

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Ohio is a county-administered children services (formerly known as child welfare) system. Like many other states, Ohio is experiencing a shortage of child protective services (CPS) workers. County leaders report that this is due to high rates of turnover compounded by rising wages and competition from outside employers. Traditional recruitment techniques and programs, including traditional partnerships with universities with social work programs, are not adequate to meet the current level of need for new children services workers. Although social work majors come to children service agencies with a training set that allows faster onboarding, social work majors make up less …

Home-Office During Covid-19 Pandemic In Brazil: Perceived Influences On Performance And Competency Management, Yuri Enes, Mariana Borges Nunes Vieira, Francisco Antonio Coelho Junior Dr., Delciene Pereira, Érica Rodrigues Zanon

The Qualitative Report

There has never been so much flexibility and organizational capacity to adjust to the effects of the COVID-19 pandemic on work. This article examines beliefs and perceptions related to new arrangements imposed by compulsory telework on skills and performance management practices, as well as identifying related advantages and disadvantages associated. This paper draws on 17 in-depth interviews using the collaborative interactive action research method. The authors study how leaders acted in multiple ways, aiming to reduce the negative effects on workers and work design and provide greater balance of actions. The perspective of multiple levels of action was adopted, considering …

Latinas In Leadership Positions In The United States: Theories, Characteristics, And Recommendations, Fernanda Ibanez

College of Science and Health Theses and Dissertations

In the United States, Latinas are one of the fastest growing populations in the workforce today. Despite increased presence in the labor market, it has not resulted in significant increases in the representation of Latinas in top and middle level leadership positions. This thesis details the current state of Latinas as leaders, as well as the theoretical background pertaining to leadership styles and challenges that Latinas face. Finally, the thesis aims to serve as a resource for Latinas currently occupying a leadership role, or looking to occupy one in the future, by offering recommendations of characteristics and behaviors that relate …

Quiet Quitting: Navigating An Old Phenomenon In The New Normal, Eilish Keane

College of Science and Health Theses and Dissertations

Quiet quitting is a recently popularized trend that has taken the workplace by storm following the onset of the COVID-19 pandemic. The term is not clear or easily defined, described by some as an anti-work philosophy and by others as healthy boundary setting. This review explores the evidence that quiet quitting is occurring, similar concepts from the I-O literature that appear highly similar to quiet quitting (i.e., disengagement, work-life balance), how Job Demands-Resources Theory may apply, the potential role of the psychological contract, how the pandemic uniquely contributed to the trend, recommendations for addressing or preventing quiet quitting in the …