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Telework Washington - Intervention Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The Washington Department of Children, Youth & Families (DCYF) Child Welfare Field Operations (CWYO) telework program was developed by reviewing policies, practices, experiences and research distilled from materials produced by numerous federal and state agencies (for example, www.telework.gov). (At the time of intervention development, the QIC-WD was unable to identify child welfare agencies with formal telework policies and protocols.) In addition, the experiences of approximately 30 Field Operations Intake workers who participated in a DCYF 2018 telework pilot also contributed to developing the telework program. Lastly, the project’s Implementation Team informed the feasibility of a telework program for DCYF …

Telework Washington - Final Summary, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Designing a Telework Strategy to Improve Retention

Washington Department of Children, Youth & Families (DCYF) is a state-operated child welfare system. Child Welfare Field Operations is divided into six regions and employs approximately 2,200 people who are responsible for the direct service to children and families with active child welfare cases. In 2017, DCYF had an annual external turnover rate of about 26%. They applied to be a QIC-WD site with the goal of strengthening their child welfare workforce.

When DCYF started working with the Quality Improvement Center for Workforce Development (QIC-WD), an Implementation Team¬¬ was established to participate in …

Telework Washington - Site Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The Washington Department of Children, Youth & Families (DCYF) is a cabinet-level agency focused on the well-being of children, with a vision that "Washington state’s children and youth grow up safe and healthy— thriving physically, emotionally and academically, nurtured by family and community." As a newly established state agency, DCYF oversees several services previously offered through the state Department of Social and Health Services (DSHS) and the Department of Early Learning (DEL). These include all programs from the Children’s Administration formerly in DSHS, such as Child Protective Services’ investigations and Family Assessment Response, licensed foster care, and adoption support. Also …

Perma+4 Building Blocks Of Well-Being: A Mixed-Methods Exploration Of Mechanisms & Conditions That Enable The Subjective Well-Being Of Workers, Victoria Cabrera

CGU Theses & Dissertations

In recent years, there has been a growing awareness of the challenges many workers face regarding their well-being. Workers continue to report high levels of work-related stress and burnout and the impacts of the COVID-19 pandemic heightened the importance of this issue as declines in well-being were observed on a global scale. In 2022, the issue of worker well-being was brought to the forefront of public awareness when the U.S. Surgeon General raised the well-being and mental health of workers as an urgent public health priority. The critical need to better support worker well-being is further supported by research that …

It Is Not Only About Having Good Attitudes: Factor Exploration Of The Attitudes Toward Security Recommendations, Miguel A. Toro-Jarrin, Pilar Pazos, Miguel A. Padilla

Engineering Management & Systems Engineering Faculty Publications

Numerous factors determine information security-related actions (IS-actions) in the workplace. Attitudes toward following security rules and recommendations and attitudes toward specific IS actions determine intentions associated with those actions. IS research has examined the role of the instrumental aspect of attitudes. However, authors argue that attitudes toward a behavioral object are a multidimensional construct. We examined the dimensionality of attitudes toward security recommendations, hypothesized its multidimensional nature, and developed a new scale [attitudes toward security recommendations (ASR scale)]. The results indicated the multidimensional nature of attitudes toward security recommendations supporting our hypothesis. The results revealed two dimensions corresponding to the …

The Power Of Polish: Exploring The Impact Of Nail Adornments On Perceptions Of Attraction, Sara Demichele

Honors Theses

Understanding the significance of nail adornments in shaping perceptions of attractiveness and mate value provides insights into human behavior and preferences. In the current investigation, participants rated human nail length and color on physical attractiveness and partner desirability measures. Results revealed significant effects of nail length and color across different demographic groups. Medium-length nails consistently received higher ratings for physical attractiveness, cuteness, and partner desirability compared to short and long nails. White-colored nails were generally rated most attractive, while blue and black nails received the lowest ratings. Additionally, participants reported a moderate association between having manicured nails and feelings of …

A Stress Perspective Of Leader-Follower Relationship Ambivalence, Ghada Baz

Graduate Thesis and Dissertation 2023-2024

Ambivalence is the experience of both positive and negative evaluations regarding an object such as a person or an event. Although interest in leadership ambivalence has been growing among researchers, there is still little understanding of what distinguishes it from poor leadership. The goal of this dissertation was to contribute to the leadership ambivalence literature by examining ambivalence in the leader-member exchange (LMX) relationship through the lens of occupational stress. Specifically, I used the job demands-resources model as a theoretical foundation and presented leadership ambivalence as a unique job demand that is associated with emotional exhaustion as a symptom of …

The Role Of Discrete Emotions In Job Satisfaction: A Meta-Analysis, Courtney E. Williams, Jane Shumski Thomas, Andrew A. Bennett, George C. Banks, Allison Toth, Alexandra M. Dunn, Andrew Mcbride, Janaki Gooti

Management Faculty Publications

[Summary] The relationship between emotions and job satisfaction is widely acknowledged via affective events theory (AET). Despite its widespread use, AET was not designed to address why specific emotions might differentially relate to job satisfaction. We utilize appraisal theory of emotion to refine AET and provide this nuanced theorizing. We meta‐analytically test our ideas with 235 samples across 99 883 individuals and 22 600 intra‐individual episodes. We test two approaches—specific emotion experiences (16 discrete emotions) versus general emotion experiences (positive or negative emotions)—and present empirical evidence of their similarities and differences with job satisfaction. Our findings suggest that specific emotions …

Non-Technical Skills Proficiency In Aviation Pilots: A Systematic Review, Seda Ceken

International Journal of Aviation, Aeronautics, and Aerospace

This systematic review aims to examine the role of non-technical competencies in pilot selection and flight operations, and explore the methods used for their assessment. It has been discerned that relying solely on technical flying skills is insufficient for a pilot; there is a growing understanding that a pilot candidate must possess and adeptly employ non-technical skills, commonly referred to as Crew Resource Management (CRM) skills. This systematic review was designed according to the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. For this review, a systematic search was conducted across seven databases. Seventeen publications were included in …

Service Employees' Occupation-Based Metaperceptions And Coworker Support: A Self-Verification Perspective, Nicholas A. Smith

Graduate Research Theses & Dissertations

Service occupations are often characterized by employees’ frequent interpersonal contact with customers and other employees. This study investigates the directional effect of self-esteem on two service-specific ‘feedback’ constructs—occupation-based metaperceptions and coworker support. Applying a self-verification perspective, this study tests a framework that aims to address questions on why individuals may respond more negatively or favorably to forms of feedback characteristic of their occupation. Results from my study (N = 385) provide mixed support for the self-verification perspective, identifying a marginally significant negative moderation effect of self-esteem on the relationship between occupation-based metaperceptions and work meaningfulness. A significant moderation effect opposite …

Identifying Youth Appeals In Alcohol Alternative Social Media Content Through Framing, Melina Oneal

West Chester University Master’s Theses

Proposed regulations for alcohol advertising prevent beverage companies from targeting people under the legal drinking age. However, similar regulations for alcohol alternative beverages are less explored, which could allow alcohol alternative products to create awareness for alcoholic beverages among youth. Alcohol alternatives beverages, including no-alcohol and low-alcohol products, are increasing in popularity and can function as compliments to alcoholic products to decrease the total alcohol volume consumed or as substitutes for alcoholic products. Framing theory can be operationalized through the Content Appealing to Youth Index, an index of content elements found in research literature to be appealing to youth, to …

Variability In Perceptions Of Complementary Health Approaches Among Graduate Student Trainees, Delaney C. Bilodeau

Theses and Dissertations

Complementary Health Approaches (CHAs) encompass a diverse range of practices which are often used both independently and alongside conventional medical treatments. Understanding how graduate students training in different fields perceive CHAs is important because these professional trainees will go on to occupy roles as healthcare practitioners, researchers, policy makers, and consumers. This study used sequential rank agreement methods (Ekstrøm, Gerds, & Jensen, 2019) to investigate variations in perceptions of CHAs in a sample of graduate students (N = 416) from 140 possible training programs. Ratings of CHA familiarity, perceptions of CHA legitimacy, and willingness to recommend CHAs were compared …

Trust In Human-Agent Teams: A Multilevel Perspective And Future Research Agenda, Jessica L. Wildman, Daneil Nguyen, Amanda L. Thayer, Valerie T. Robbins-Roth, Meredith Carroll, Kendall Carmody, Cherrise Ficke, Mohammed Akib, Arianna Addis

Psychology Faculty Publications

As technology continues to advance, interest in how humans perceive and interact with autonomous agents has increased, spurring ample research within human-agent teams (HATs). However, the word team is a bit of a misnomer, in that much of this research has examined one human in relation to one agent. We extend the HAT literature by applying a multilevel lens to develop future research questions regarding trust in heterogeneous HATs. First, we assert that trust is an attitude that is multireferent, suggesting research should explore not just humans’ trust in agents, but many other perspectives such as agents’ trust in humans. …

Discourses That Undermine Union Movements: A Multimodal Analysis Of Union-Busting Videos, Theresa A. Catalano, Julia Schleck

Department of Teaching, Learning, and Teacher Education: Faculty Publications

Labor unions in the United States have experienced decades of decline, but recent years have seen a rebirth of union campaigns and successes. Because unions are once again becoming a threat to large companies, it is reasonable to assume that efforts to discourage organizing efforts will increase and become even more robust in the near future. Although traditionally, companies have worked to suspend union organizing through captive audience meetings in which unions were discussed via verbal or written modes, more recent means of reaching workers with anti-union messages incorporate a variety of communication strategies to get the message across. As …

Peer-Assisted Learning In Miller Analogies Tasks, Preston S. Menke

Browse all Theses and Dissertations

The present study aimed to investigate the role of peer-assisted learning (PAL) on individual performance using a relatively complex Miller Analogies Task (MAT). I found that low-ability learners benefitted from PAL. Furthermore, this may be explained by a significant trust mechanism indicating that learners who correctly identified trustworthy peers had greater performance. I did not find support for a significant difference between PAL and individual learning conditions. This study provides evidence for the role of scaffolding, where low-ability learners may benefit from identifying who to guide them when engaging in a social peer-learning task.

Feeling Of Being Together In The Metaverse: Positive Influence Of Copresence On Subjective Well-Being, Do Yuon Kim, Dooyoung Choi, Namhee Yoon, Ha Kyung Lee

STEMPS Faculty Publications

Applying the flow theory, this study examined how copresence improved the subjective well-being of users through flow and escapism. An online self-administered survey of 249 US adults who are currently using metaverse platforms is conducted. The collected data are analyzed by SPSS, AMOS and PROCESS. Findings suggest that the feeling of being together with other users in a metaverse can influence consumers’ satisfaction with their lives. Copresence in the metaverse specifically enhanced flow, which is being immersed in the experience; and escapism, which is avoiding unpleasant realities. Copresence and flow were found to improve the subjective well-being of metaverse users. …

Organizational Justice: A Theoretical Expansion And Nomological Analysis, Austin Attaway

CGU Theses & Dissertations

This dissertation investigates the concept of organizational justice within the evolving context of remote and hybrid work environments, introducing and validating the novel constructs of Spatial Justice (SJ) and Temporal Justice (TJ). As remote work becomes increasingly prevalent, traditional frameworks of organizational justice—distributive, procedural, interpersonal, and informational—prove insufficient in capturing the complexities introduced by spatial and temporal dimensions. SJ pertains to the fairness of access to physical resources and facilities, while TJ concerns the equitable allocation of time to complete tasks. By integrating these constructs, this dissertation fills a critical gap in the literature, providing a comprehensive understanding of justice …

Impact Of Organizational Culture And Leadership In Professional Environments, Eli Wolman

Capstone Showcase

This paper addresses the importance of a strong organizational culture and effective leadership in a professional working environment. Leadership has been shown to profoundly impact a professional working environment's performance, productivity, mental well-being, and goal attainment. Organizational Culture is the set of values and norms a group shares. As influential organizational culture proves to be effective, leadership may come in the form of several styles, including transformational leadership, directive leadership, or empowering leadership, which also play a pivotal role in the success of a group. Ultimately, even though this paper primarily prioritizes the implications of leadership and culture on professional …

(In)Attention To Attractive Brand Alternatives, Danielle J. Brick, Veronica L. Thomas

Marketing Faculty Publications

Understanding how consumers maintain their brand relationships has important implications for marketers as committed consumers contribute significant value to firms. In the present research, we propose and test one such way consumers protect their brand relationships, namely through attentional avoidance of attractive alternative partners. Across multiple studies, we find support for our theory that committed consumers avoid attending to alternative brand partners by recalling less about and spending less time focused on attractive alternatives. We further find that this inattention occurs because consumers view the competing brand as a threat to the consumer’s current relationship. In addition, we investigate a …

Diversifying The Workforce: Women In Plumbing, Aviva Maxon

Scripps Senior Theses

Exploring the benefits and challenges of being women in plumbing through first person narratives.