Organization Development Commons^™

Evaluation Of The Clerical Triage Pilot Program’S Implementation Process, Jacqueline Torres

Capstone Projects and Master's Theses

The Monterey County Department of Social Services (MCDSS) has created a pilot program to their caller system in an effort to increase the caller satisfaction. The name of this pilot program is the Clerical Triage pilot program; which will be implemented at the administrative area of MCDSS. This capstone project will focus on following the implementation of the Clerical Triage Pilot Program and the short term results that occurred. This project gives a clear representation of how an implementation will look like if implemented to a caller system. The results will affect the call volume, and caller wait time; this …

The Recognition Preferences Of Ontario County 4-H Volunteers, Sarah Bagley

Graduate Theses and Dissertations

The 4-H program relies on volunteers to deliver quality youth programing to the local community. Therefore, volunteer management is an important job of a 4-H educator. The Ontario County 4-H program utilizes 94 volunteers who serve a variety of roles within the program, and the retention of these volunteers is important to the program’s continued success. Older volunteer studies have found that volunteer recognition is an important aspect of volunteer satisfaction and retention. Therefore, this study aimed to describe the characteristics of current Ontario county 4-H volunteers, understand the underlying motivations and recognition preferences of these volunteers, determine if correlations …

Evaluasi Formatif Program Rehabilitasi Sosial Bagi Korban Perdagangan Anak(Studi Kasus Program Rehabilitasi Sosial Rumah Faye Batam), Ranggi Lukfi Aprilianzah, Wisni Bantarti

Jurnal Ilmu Kesejahteraan Sosial

This research is about the evaluation of social rehabilitation program for children trafficking victims conducted by Rumah Faye Batam, which is generally aimed to restore the social functions of the victims. The thesis is formative-evaluative research using a qualitative approach specified to elaborate on the implementation of the program, and also to identify and analyze the supporting factors and the constraints as a foundation of the program development. The result of the research shows that in the implementation of social rehabilitation programs at Rumah Faye, there are 7 stages which include various activities that refer to the flow of services …

Analisis Perencanaan Kebijakan Jaminan Kesehatan Nasional Dari Aspek Kepesertaan Di Kementerian Ppn/Bappenas, Feby Oldistra, Sari Viciawati Machdum

Jurnal Ilmu Kesejahteraan Sosial

National Health Insurance (JKN) is one of the policies to support the implementation of social development programs in Indonesia. This is in accordance with the mandate of the 1945 Constitution, where the state provided social protection to achieve social justice. One of the determining factors for the success of the JKN program participation aspect. The SJSN Law of 2004 binds citizens to participate in this program without exception. JKN was first implemented in 2014 with coverage target is 95% of population until 2019. But in its development, up to 2020 the coverage of membership is 82.7%. This study aims to …

Morocco’S Leadership: Assessing The Relationship Between The State And Non-Governmental Organizations Working On Migration Affairs, Adriana Nadyieli González Ortiz

Independent Study Project (ISP) Collection

The history of Moroccan Non-Governmental Organizations (NGOs) is almost as long as the country’s history with migration. After Morocco's record as a sending country, its unique location attracted an increasing flow of migrants from the rest of Africa to transit the territory in hopes of crossing over to Europe. More recently, tighter border securitization has resulted in notable numbers of migrants permanently settling in Morocco. Significant changes in migration policy have both prompted and resulted from this progression. And simultaneously, national NGOs have strengthened their role as protagonist advocates for migrants’ rights as well as foremost providers of target-diverse support …

Good Intentions, Mixed Results: Why Aid In Uganda Is Fragmented And What Can Be Done About It, Samuel D. Johnston

Independent Study Project (ISP) Collection

This paper examines the phenomenon of aid fragmentation and donor proliferation in Uganda. As the development cooperation landscape has become increasingly complex in recent years, there is significant interest in examining how this complexity, also called fragmentation, affects development outcomes in recipient countries. Specifically, this paper sets out to understand the driving forces behind aid fragmentation in Uganda, the recent trends in fragmentation and coordination, and potential pathways forward to address the problem.

Research for this paper came from a series of interviews with economic experts in Uganda, an exploratory study of quantitative indicators of fragmentation over the last decade, …

The Lived Experience Of African American Juvenile Parole And Probation Officers In The Pacific Northwest, Andre J. Lockett

CUP Ed.D. Dissertations

The purpose of this phenomenological study was to explore and better understand the lived experiences of African American juvenile parole and probation officers in the Pacific Northwest. I conducted semistructured interviews with four African American juvenile parole and probation officers using a transcendental phenomenological framework. This framework was further supported and guided by social identity theory, critical race theory, and person‒organization fit theory. Through detailed semistructured interviews, field notes, and artifacts; honest and thought-provoking insight was gathered about the experiences of African American juvenile parole and probation officers. Furthermore, interview data was coded and analyzed using ATLAS.ti (2020) and during …

Peran Pemerintah Dalam Mengatasi Permasalahan Kerawanan Sosial Di Wilayah Perbatasan Darat Indonesia, Kania Saraswati Harisoesyanti, Getar Hati, Ni Luh Putu Maitra Agastya

Jurnal Ilmu Kesejahteraan Sosial

No abstract provided.

Pemberdayaan Perempuan Dalam Kewirausahaan Sosial(Studi Kasus Waroeng Hijau, Ancol), Dien Yudithadewi, Bonifasius Parikesit, Rini Sudarmanti

Jurnal Ilmu Kesejahteraan Sosial

This research focuses on social entrepreneurship called Waroeng Hijau, which was initiated by one of the Regional Owned Enterprises since 2008. Waroeng Hijau is a women's empowerment program to address social issues in the Pademangan Sub-district, North Jakarta. This study uses a persuasive case approach (Siggelkow, 2007) to see the institutional structure or business model of social entrepreneurship that supports women's empowerment. The data collection process is carried out through literature review and interviews with relevant stakeholders. The results of the study stated that the innovative management model and funding, equality, and mutual cooperation became elements of empowerment that support …

Peran Yayasan Kehati Dalam Program Prakarsa Lintasanhijau Halimun Salak, Marisca Wulansari, Indra Lestari Fawzi

Jurnal Ilmu Kesejahteraan Sosial

This study describes a Corporate Social Responsibility (CSR) program conducted by Star Energy Geothermal Salak, Ltd. in collaboration with the KEHATI Foundation in a program entitled Green Coridor Initatives Halimun Salak. This study aims to look at type of CSR governance, the role of the KEHATI in CSR activities as well as opportunities, obstacle and challenges in the Green Coridor Initiaves Halimun Salak. This is a qualitative research with a case study design using purposive sampling techniques. Data mining was carried out with a semi-structured in-depth interview with representatives of the Star Energy Geothermal Salak, Ltd., representatives of the KEHATI …

Women In Judicial Leadership: Using Personal Power To Overcome Self-Sabotage, Tiffáni Thomas

Dissertations

Purpose: The purpose of this mixed-method study was to identify and describe self-sabotaging behaviors experienced by female judges and to explore the impact these behaviors have on their career development. A secondary purpose of this study was to identify strategies employed by female judges to overcome self-sabotaging behaviors.

Methodology: This mixed-method study explored the lived experiences of eight female State trial court judges in California who self-identified that they have experienced self-sabotaging behaviors throughout their career. Convenience and snowball sampling were utilized to identify women who met the delimiting criteria for participation in the study. An electronic survey instrument and …

Phenomenological Study Of Military Veteran Ceos: The Transition Experience And Mentorship From The Battlefield To The Boardroom, Anthony Gagliardo

Dissertations

Purpose: The purpose of this qualitative study was to identify and describe the transitional and mentoring experiences as described by veterans who achieve civilian executive leadership positions within Fortune 500 companies.

Methodology: The participants in the study were 8 former military leaders who subsequently achieved senior executive positions within Fortune 500 companies. Participants answered questions about their experience as a military leader and mentee during the service to civilian transition, organizational enculturation, and promotion to a civilian leadership position. Interview transcripts and artifacts were reviewed for the emergence of major topics and themes.

Findings: The participants unanimously credited mentorship experiences …

A New Perspective To Measuring Employee Growth: Developing A Successful Aging At Work Scale, Stanimira K. Taneva, Georgi P. Yankov

Personnel Assessment and Decisions

The aging of the world’s population has become a grand societal challenge, which requires an urgent response from researchers, professionals, and the wider society. One way to respond to this challenge is by supporting individuals in sustaining longer and healthier working lives, that is, age successfully. Although the advantages of promoting and enabling successful aging at work have been widely acknowledged, no single instrument for measuring this construct has been published so far. We develop and test in three consecutive samples a two-dimensional successful aging at work scale. This novel instrument is rooted conceptually in the most recent theoretical developments …

Adversity: Its Affect On The Resilience Of Female Pilots, Linda M. Pittenger D.Mgt., Stephanie Douglas Ph.D.

National Training Aircraft Symposium (NTAS)

Women are one of the solutions to alleviating the pending pilot shortage. Becoming a pilot needs to appeal to women. Resilience plays an important role in determining whether women in male-dominated career fields will pursue or abandon their careers. The pilot profession is dominated by masculine beliefs, values and perceptions creating an organizational culture adverse and challenging to women.

The study objective was to explore the influence of adversity on female pilots and its effect on resiliency. In our sample of 1,499 female pilots, we found lower resiliency levels as compared to a general U.S. sample. Additionally, statistically significant differences …

Implementing The Malcolm Baldrige Process For A Financial Institution: An Insiders Perspective, Scott Murray

Electronic Theses, Projects, and Dissertations

The Malcolm Baldrige Framework for Performance Excellence outlines best practices for strategic and operational processes. Enterprises that achieve the award do so not for the award itself – but for the transformation that takes place along the way. Although the fifty-page summaries of Malcolm Baldrige award winning organizations are posted on the National Institute of Science and Technology (NIST) (https://www.nist.gov/baldrige/award-recipients), the process and effort used to create such applications has not been documented. This project documents and provides an internal perspective and lessons learned from the early stages of the Malcolm Baldrige journey for a medium size financial institution. The …

The Most Important Cog In The System: A Case For Legislative Change To Drive Professionalisation, Stacey Webb, Brett A. Best

Journal of Interpretation

System theory (ST) explains how signal jamming (SJ) may impede or even reverse processes of professionalization, thereby having a detrimental impact on the quality of services clients receive. In the U.K., there are various metaphorical “cogs” in the Sign Language Interpreting (SLI) system. By applying ST to the profession, we can achieve a better understanding of the current landscape and identify ineffective cogs which potentially disrupt the smooth functioning of other cogs within the system. Improving system operations will result in improved services. We argue that an instigating and mandatory force—legislation—is the central cog that will drive more consistent signaling …

Exploring The Relationship Between Perceived Interpersonal Influence And Citizenship Behavior: The Mediating Roles Of Social Identity And Team Member Exchange, Laura Sywulak

Dissertations, Theses, and Capstone Projects

Social or interpersonal influence has been widely studied in both social and organizational psychology, however no research to date has examined how perceptions of one’s ability to influence their coworkers impacts work-related attitudes and behavior. Experimental work in lab settings provides evidence that successfully influencing others consistently leads to increased helping behavior (Bruno, 2013; Bruno et al., 2008; Sywulak, Sommer & Bourgeois, 2013), but the relationship between influence and helping has not been studied in an organizational setting. Further, while several mediating mechanisms have been tested, how perceived influence leads to helping is still unknown. I present a study that …

Goals, Power, And Culture: The Effects Of School Organizational Features On Parental Involvement, Vandeen A. Campbell

Dissertations, Theses, and Capstone Projects

Drawing on organizational theory and the school effectiveness literature, this project incorporates new methodological approaches to the analysis of a national longitudinal data set (ECLS-K: 2011) in order to investigate ways in which school goals around parental involvement, distribution of power, and culture affect parental involvement in children’s education, especially in schools serving large proportions of lower socioeconomic status families.

Parental involvement is widely accepted among researchers and policymakers to be essential for students’ academic success; however, parents with lower socioeconomic status exhibit less participation in both home-based and school-based activities compared to those of higher socioeconomic backgrounds.

Many recent …

Managing Talent In The Gig Economy: Human Capital Implications, Richard Raymond Smith

Research Collection Lee Kong Chian School Of Business

As digital technologies continue to open new connections and ways of working, the era of the gig economy will continue to thrive.

Examining Managerial Coaching Dyads And The Developmental Learning Outcomes For Managers Serving As Coaches And The Reverse Coaching Behaviors Of Their Subordinate Coachees, Beth Adele

Human Resource Development Theses and Dissertations

Scholars and practitioners have acknowledged that managerial coaching has been linked to positive outcomes for the coachee and organization and have begun to examine the dual developmental outcomes for managerial coaches as well as the concept of reverse managerial coaching. The purpose of this study was to explore how the facilitation of learning (coaching) occurs within manager/employee dyads, such that the behaviors, beliefs, and learning outcomes for the “manager as coach” are identified when exemplary managers are engaged in coaching their respective employees. It also explored the behaviors, beliefs, and learning outcomes of managers’ respective employees, who may have also …