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Articles 241 - 270 of 2509
Full-Text Articles in Work, Economy and Organizations
Understanding Unique Employability Skill Sets Of Autistic Individuals: A Systematic Review, Amy Jane Griffiths, Rachel Torres, Raquel Delgado, Amy E. Hurley-Hanson, Cristina M. Giannantonio, Wallace Walrod, Zachary Maupin, John Brady
Understanding Unique Employability Skill Sets Of Autistic Individuals: A Systematic Review, Amy Jane Griffiths, Rachel Torres, Raquel Delgado, Amy E. Hurley-Hanson, Cristina M. Giannantonio, Wallace Walrod, Zachary Maupin, John Brady
Education Faculty Articles and Research
In recent years, several publications and media outlets have highlighted how the skills and interests of autistic individuals may benefit organizations. However, there is scant empirical research on the topic. The present study's authors conducted a systematic review to find which potential employability skills, strengths, and interests of autistic individuals available research has highlighted. Data extraction methods identified 51 papers related to skills in this population. The skill sets autistic individuals may possess and the research behind these findings were organized, evaluated, and summarized. Based on these findings, investigators discuss implications for employment counseling and future research.
The Great Resignation: Narratives Of Mid-Career Teacher Burnout And Attrition, Nicole Burton
The Great Resignation: Narratives Of Mid-Career Teacher Burnout And Attrition, Nicole Burton
Dissertations and Doctoral Documents, University of Nebraska-Lincoln, 2023–
The COVID-19 pandemic has increased the issues of teacher attrition. According to the U.S. Bureau of Labor and Statistics, from January to November 2021, there was a 40% increase in the quit levels of teachers within the state and local education agencies (John, 2022). While prior research has examined early-career teachers leaving the profession, mid-career teachers have largely been left out of the conversation. This narrative inquiry investigates the reasons that mid-career teachers are leaving the profession. Semi-structured interviews were conducted with four mid-career teachers hailing from the Midwest region. Interviews focused on understanding how teachers have experienced stress and …
Portraits Of Hispanic And/Or Latino Leadership Development In The Military, Michael Lugo
Portraits Of Hispanic And/Or Latino Leadership Development In The Military, Michael Lugo
Electronic Theses and Dissertations
Abstract
The study presented denotes a continuous transition among the Hispanic and/or Latino demographics in the military and the cadet accounts of military inequality incidents while in the military (Cabrera et al., 2017; Eckel & King, 2004). To assist Hispanic and/or Latino needs based on demographics and environment (National Center for Education Statistics, 2019). Military leaders contribute to growing a diverse, inclusive, and equitable military force for all ethnic groups. The Department of Defense (DoD) is the most racially and ethnically diverse workplace in the United States (Daniel et al., 2022). Nevertheless, racial/ethnic harassment and discrimination in the military continue …
Empowering Voices: Exploring The Career Trajectories Of Women Of Color Hr Professionals Amid Disruptive Change, Brandi R. Muñoz
Empowering Voices: Exploring The Career Trajectories Of Women Of Color Hr Professionals Amid Disruptive Change, Brandi R. Muñoz
Electronic Theses and Dissertations
This study investigated strategies to enhance diversity, equity, inclusion, and belonging initiatives in organizational leadership, focusing on supporting women of color in the workplace. The specific problem addressed was the underrepresentation and barriers faced by women of color in leadership positions despite their potential contributions to organizational success. The study employed a qualitative approach, combining qualitative interviews with socioeconomic data analysis. Data collection methods included semistructured interviews with women of color and a survey to gather demographic and employment information. The sample consisted of 16 women of color human resource professionals working in various industries and organizational settings across the …
Non-Fatal Intimate Partner Violence In Seminole County, Fl, 2016-2020, Jonzelle Bell Bs, Julio Montanez Ma, Amy Donley Phd
Non-Fatal Intimate Partner Violence In Seminole County, Fl, 2016-2020, Jonzelle Bell Bs, Julio Montanez Ma, Amy Donley Phd
Institute for Social and Behavioral Science (ISBS)
In 2024, the University of Central Florida's Institute for Social and Behavioral Science developed a white paper summarizing Uniform Crime Reports data for Seminole County, FL from the Florida Department of Law Enforcement. The white paper tabulates intimate partner violence offenses by victim-offender relationship, offense severity, and offense type.
Containerization Of Seafarers In The International Shipping Industry: Contemporary Seamanship, Maritime Social Infrastructures, And Mobility Politics Of Global Logistics, Liang Wu
Dissertations, Theses, and Capstone Projects
This dissertation discusses the mobility politics of container shipping and argues that technological development, political-economic order, and social infrastructure co-produce one another. Containerization, the use of standardized containers to carry cargo across modes of transportation that is said to have revolutionized and globalized international trade since the late 1950s, has served to expand and extend the power of international coalitions of states and corporations to control the movements of commodities (shipments) and labor (seafarers). The advent and development of containerization was driven by a sociotechnical imaginary and international social contract of seamless shipping and cargo flows. In practice, this liberal, …
Precautionary Buying During The Covid Pandemic: Evidence From Grocery Scanner Data, Blake Williams, Trilce Encarnacion
Precautionary Buying During The Covid Pandemic: Evidence From Grocery Scanner Data, Blake Williams, Trilce Encarnacion
Undergraduate Research Symposium
At the onset of the COVID-19 pandemic, individuals across the world engaged in Disaster Related Buying Behaviors to prepare for extended lockdown periods. These behaviors, commonly referred to as “panic buying”, had retailers scrambling to meet the new demand patterns for critical supplies, which are goods that are indispensable for sustaining life and the normal functioning of households and businesses. The inability of supply chains to rapidly increase the production and distribution of critical supplies resulted in widespread shortages. The main goal of this research is to explore the role that media coverage of the pandemic has on “panic buying” …
Tourism Insights: Esg In Lodging And Hospitality, Emily Cassanmagnago
Tourism Insights: Esg In Lodging And Hospitality, Emily Cassanmagnago
The Journal of Purdue Undergraduate Research
No abstract provided.
So Many Roads, So Much At Stake: The Composition Of Faculty Bargaining Units, William A. Herbert, Joseph Van Der Naald
So Many Roads, So Much At Stake: The Composition Of Faculty Bargaining Units, William A. Herbert, Joseph Van Der Naald
Publications and Research
This book chapter from Contingent Faculty and the Remaking of Higher Education: A Labor History traces the history of faculty bargaining unit composition in higher education. It examines the evolution in higher education from wall-to-wall bargaining units to professional craft units of tenured, tenure-track, and contingent faculty to separate contingent faculty units. The chapter presents historical examples of bargaining units, starting with early CIO wall-to-wall units in the 1940s, and the facts, preferences, and legal doctrines that has resulted in faculty being placed in combined or separate bargaining under collective bargaining laws. It will also explore the conflicting and congruous …
Competency-Based Personnel Selection Oklahoma - Implementation Overview, Quality Improvement Center For Workforce Development (Qic-Wd)
Competency-Based Personnel Selection Oklahoma - Implementation Overview, Quality Improvement Center For Workforce Development (Qic-Wd)
Other QIC-WD Products
The Implementation Team
The QIC-WD worked with Oklahoma Human Services (OKDHS) Division of Child Welfare Services to establish a team to lead the development and implementation of their competency-based personnel selection intervention. The implementation team was called the Oklahoma QIC-WD Steering Committee. It included a Programs Analyst from each of the five geographic regions of the state and one from the Foster Care and Adoptions program, the Site Implementation Manager (SIM), the Data Coordinator, project sponsor (Deputy Director), representatives from Human Resources, training partners within OKDHS and from University of Oklahoma Center for Public Management, and three members of …
Exploring Women’S Education And Employment Opportunities In India, Syria, And The Philippines, Emma R. Sarcol, Ines Coutinho, Elle Maguire, Helen C. Collins, Patricia A. Jolliffe Dr
Exploring Women’S Education And Employment Opportunities In India, Syria, And The Philippines, Emma R. Sarcol, Ines Coutinho, Elle Maguire, Helen C. Collins, Patricia A. Jolliffe Dr
The Qualitative Report
The implementation of the United Nations’ Sustainable Development Goals in 2015 marked a new chapter in global development and laid the foundations for addressing inequalities that hinder holistic progress. However, gender gaps pose a significant threat to achieving these goals. Project DREAM (Developing Resilience, Education, Aspiration, and Motivation) sought to explore women’s sense of aspiration, achievement, and lived experience in India, Syria, and the Philippines, as well as develop pilot interventions to address gender disparities. Semi-structured interviews with 69 young women from India, Syria, and the Philippines informed the development of three interventions, namely an aspiration and job skills workshop …
Exploring Clustering Patterns In Msmes And Large Enterprises In Maharashtra: Analyzing Industrial Dynamics Using Cluster Coefficient And Other Economic Indicators, Priyanshu Bist
2024 REYES Proceedings
The paper discusses an attempt to explore and assess the economic clustering in Maharashtra by focusing on the MSMEs (Micro, Small and Medium Enterprises) and large enterprises in six major districts, namely Konkan, Nashik, Pune, Aurangabad, Amravati, and Nagpur. Cluster coefficients, total number of workers, and other economic indicators of units were considered to understand how industries are spread and perform regionally. Our research was a combination of exploratory and descriptive research, ensuring the data to be garnered had already been collected from the reports and records of the governments concerned and of industries. This entails that we have a …
Perceiving Less But Wasting More: The Relationship Between Perceived Resource Scarcity And Consumer Food Waste, Bonnie Simpson, Rhiannon Macdonnell Mesler, Katherine White
Perceiving Less But Wasting More: The Relationship Between Perceived Resource Scarcity And Consumer Food Waste, Bonnie Simpson, Rhiannon Macdonnell Mesler, Katherine White
Management and Organizational Studies Publications
Consumers' food-related behaviors often culminate in significant food waste. Surprisingly however, limited attention has been given to psychological reasons why this occurs. Across four studies, this research suggests that, because perceived resource scarcity activates a resource acquisition goal, under conditions where product scarcity is not present it leads consumers to engage in inaccurate over-acquisition of resources (i.e., food), resulting in greater waste. Studies 1a (quasi-experimental field study) and 1b (lab experiment) test the role of perceived resource scarcity in predicting food acquisition and waste. Studies 2a and 2b are correlational and measure household food waste to demonstrate that resource acquisition …
Pandemic Pathways: An Integrated Approach To Studying The Pandemic’S Employment Impacts On Paid And Unpaid Care Of Children 0 To 11 Years Old, Johanna S. Quinn
Pandemic Pathways: An Integrated Approach To Studying The Pandemic’S Employment Impacts On Paid And Unpaid Care Of Children 0 To 11 Years Old, Johanna S. Quinn
Sociology Faculty Publications
The pandemic adversely affected the employment of child caregivers, exacerbating already existing inequalities. The authors offer an integrated framework that considers the interdependencies between unpaid and paid child caregiving and the construction of the childcare sector as a devalued and fractionalized group. The authors outline the prepandemic positioning of mothers, childcare teachers, preschool teachers, and primary school teachers. Then, using cross-sectional and panel data from the Current Population Survey, the authors describe how the pandemic affected these four groups of child caregivers’ employment between January 2018 and December 2022. Black, Brown, and non-college-educated mothers were hit particularly hard during the …
Taking Flight Or Taking A Pass? Exploring Factors Influencing Consumer Willingness To Pay For Evtol Travel, David C. Ison
Taking Flight Or Taking A Pass? Exploring Factors Influencing Consumer Willingness To Pay For Evtol Travel, David C. Ison
International Journal of Aviation, Aeronautics, and Aerospace
The Advanced Air Mobility (AAM) industry is experiencing significant growth due to technological advancements and increasing demand for efficient travel experiences. The market is expected to reach $45 billion by 2030, with major players like Joby, Archer, Beta, and Wisk dominating. This study aimed to assess public willingness to pay for AAM services using eVTOLs, using Amazon's Mechanical Turk platform. The survey yielded a response rate of 85.8%, with 1,622 completed surveys. The study found that younger urban consumers were more willing to pay higher prices for AAM electric vertical takeoff and landing (eVTOL) aircraft trips than older participants, possibly …
Outpatient Fall Prevention In Ambulatory Adults 65 Years Old And Over, Dorothy L. Osborne-White
Outpatient Fall Prevention In Ambulatory Adults 65 Years Old And Over, Dorothy L. Osborne-White
Doctor of Nursing Practice (DNP) Scholarly Projects - Archive
Background: In the United States (U.S.), falls are the leading cause of injury among adults 65 and over, resulting in 36 million falls yearly (Moreland et al., 2020). According to the Centers for Disease Control and Prevention (CDC, 2023), one in four older adults experiences a fall each year. Falls are the world's second most prominent cause of accidental deaths (World Health Organization [WHO], 2021). Falls are the leading cause of both fatal and non-fatal injuries among older adults (Moreland et al., 2020).
Methods: A quality improvement project that included a fall bundle was implemented in a primary clinic. A …
Identifying Youth Appeals In Alcohol Alternative Social Media Content Through Framing, Melina Oneal
Identifying Youth Appeals In Alcohol Alternative Social Media Content Through Framing, Melina Oneal
West Chester University Master’s Theses
Proposed regulations for alcohol advertising prevent beverage companies from targeting people under the legal drinking age. However, similar regulations for alcohol alternative beverages are less explored, which could allow alcohol alternative products to create awareness for alcoholic beverages among youth. Alcohol alternatives beverages, including no-alcohol and low-alcohol products, are increasing in popularity and can function as compliments to alcoholic products to decrease the total alcohol volume consumed or as substitutes for alcoholic products. Framing theory can be operationalized through the Content Appealing to Youth Index, an index of content elements found in research literature to be appealing to youth, to …
Discourses That Undermine Union Movements: A Multimodal Analysis Of Union-Busting Videos, Theresa A. Catalano, Julia Schleck
Discourses That Undermine Union Movements: A Multimodal Analysis Of Union-Busting Videos, Theresa A. Catalano, Julia Schleck
Department of Teaching, Learning, and Teacher Education: Faculty Publications
Labor unions in the United States have experienced decades of decline, but recent years have seen a rebirth of union campaigns and successes. Because unions are once again becoming a threat to large companies, it is reasonable to assume that efforts to discourage organizing efforts will increase and become even more robust in the near future. Although traditionally, companies have worked to suspend union organizing through captive audience meetings in which unions were discussed via verbal or written modes, more recent means of reaching workers with anti-union messages incorporate a variety of communication strategies to get the message across. As …
Sustainable Frameworks & The Circular Economy Within Digital Marketing & Advertising Agency Groups, Angelique Bautista
Sustainable Frameworks & The Circular Economy Within Digital Marketing & Advertising Agency Groups, Angelique Bautista
Honors Theses
Digital marketing significantly contributes to the greenhouse gas (GHG) emissions of marketing and advertising agencies. Despite efforts towards corporate sustainability, discrepancies in carbon accounting and sustainability practices persist across the industry. An increasingly relevant topic for many industries is the circular economy (CE). It is concerned with creating a structured and cyclical sustainable practice and/or operation. This research paper examines the intersection of the CE and environmental sustainability initiatives in global digital marketing, analyzing sustainability efforts and ordinances up to April 2024, alongside theories from Science and Technology Studies (STS). Then, CE principles are explored more in-depth and the sociotechnological …
Ledroit Park Photograph Collection, Jaclynn Martin
Ledroit Park Photograph Collection, Jaclynn Martin
Prints and Photographs Department
The LeDroit Park Photograph Collection is a limited edition of ten (10) 12" x 12" gelatin silver print photographs capturing the revitalized LeDroit Park and its surroundings, taken in 2003 by Steven M. Cummings. The LeDroit Park Initiative, spearheaded in the late 1990s by then-Howard University President H. Patrick Swygert and Ms. Jamie Gorelick, Vice Chair of the Federal National Mortgage Association (Fannie Mae), aimed to renovate and redevelop Howard University-owned properties within the LeDroit Park area. The initiative also explored innovative mortgage rates and payment assistance programs to enhance homeownership opportunities for the university-affiliated and neighboring community. Notably, the …
Occupational Pressures Of Frontline Workers Enforcing Covid-19 Pandemic Measures In Ontario And Quebec, Canada, Pamela Hopwood, Ellen Maceachen, Daniel Côté, Samantha B. Meyer, Shannon Majowicz, Ai-Thuy Huynh, Meghan K. Crouch, Joyceline Amoako, Yamin T. Jahangir, Amelia León Correal, Antonela Ilic
Occupational Pressures Of Frontline Workers Enforcing Covid-19 Pandemic Measures In Ontario And Quebec, Canada, Pamela Hopwood, Ellen Maceachen, Daniel Côté, Samantha B. Meyer, Shannon Majowicz, Ai-Thuy Huynh, Meghan K. Crouch, Joyceline Amoako, Yamin T. Jahangir, Amelia León Correal, Antonela Ilic
Études primaires
BACKGROUND:During the COVID-19 pandemic, low-wage public-facing frontline workers (FLWs), such as grocery store clerks, were required to monitor retail customers and enforce COVID-19 protocols. OBJECTIVE:This analysis aimed to examine FLWs experiences of enforcing COVID-19 pandemic measures. METHODS:Between September 2020 and March 2021, in Ontario and Quebec (Canada), we conducted in-depth interviews about customer-related work and health risks with FLWs who interacted with the public (n = 40) and their supervisors (n = 16). Using a lens of situational analysis, verbatim transcripts were coded according to recurring topics. RESULTS:We found that enforcing public health measures placed already-precarious workers in difficult occupational …
Les Pratiques Professionnelles Des Pomiculteurs Exposés Aux Pesticides : Des Savoir-Faire De Métier Aux Pratiques Stratégiques, Caroline Jolly, Alain Garrigou, Elise Ledoux
Les Pratiques Professionnelles Des Pomiculteurs Exposés Aux Pesticides : Des Savoir-Faire De Métier Aux Pratiques Stratégiques, Caroline Jolly, Alain Garrigou, Elise Ledoux
Études primaires
Dans les très petites entreprises pomicoles, le propriétaire assume majoritairement seul la préparation et la pulvérisation des pesticides. Le respect des mesures de prévention prescrites n’élimine pas l’exposition, pouvant occasionner des effets à la santé. L’objectif est de décrire les pratiques professionnelles développées par les pomiculteurs. Elles visent à limiter l’exposition aux pesticides tout en produisant des fruits de qualité, contribuant ainsi à l'essor de leur entreprise. La recherche-intervention mobilisant l’ergotoxicologie a été réalisée auprès de pomiculteurs au Québec. La diversité des pratiques professionnelles présentées s’inscrit dans les domaines d’activités de la gestion stratégique (p. ex. : développement de l’entreprise) …
Department Chairs’ Impact On The Diversity, Equity, And Inclusion Of Their Departments, Nicholas R. Garcia Ii
Department Chairs’ Impact On The Diversity, Equity, And Inclusion Of Their Departments, Nicholas R. Garcia Ii
Theses and Dissertations
Department chairs serve not only as the leaders of their departments but also as middle managers in their schools, colleges, and universities. While many department chairs see their role as having little authority, they still play an integral role in day-to-day campus operations (Hunt & Jones, 2015). As leaders of their departments, chairs can directly influence the department’s organizational culture (Schein, 2010), including the culture of diversity and inclusiveness. Departments nationwide are being held responsible for increasing the diversity of the faculty and responding to students' calls for diversity. Departmental organizational culture and the role of the chairperson are essential …
You Fooled Me, So I'Ll Tell You About Myself! Personnel-Related Brand Betrayal Experiences And Disclosure Of Personal Information, Teck M. Tan, Jari Salo, Jaakko Aspara
You Fooled Me, So I'Ll Tell You About Myself! Personnel-Related Brand Betrayal Experiences And Disclosure Of Personal Information, Teck M. Tan, Jari Salo, Jaakko Aspara
Research outputs 2022 to 2026
Past research has extensively studied the negative effects of brand betrayals on consumer attitudes, but largely ignored their potential positive consequences. Also, while previous research has focused on betrayals made by the brand itself, it has paid less attention to betrayals by the brand's personnel. This paper focuses on one potentially important positive consequence of brand personnel betrayal experiences (a consumer's feeling of being betrayed by the brand staff members): the increased willingness of consumers to share personal insights and information with the brand after experiencing a brand personnel betrayal. A field data set and two online experiments show that …
Inclusive Theory Of Change Development For A Social Enterprise, Megan A. Bolton
Inclusive Theory Of Change Development For A Social Enterprise, Megan A. Bolton
Antioch University Dissertations & Theses
This research aimed to study what occurs when a theory of change (ToC) is co-created in a social enterprise serving individuals facing barriers to employment. The study included the following three objectives: identifying the barriers and facilitators experienced by those implementing the ToC, gathering the perspectives of program end users on the ToC, and exploring how the ToC would facilitate impact measurement. A central feature of this AR study was the engagement of returning citizens in the discussion and development of the ToC, which added to the process and outcomes of this research in important ways. The lived experience of …
Lifetime Adversity Predicts Depression, Anxiety, And Cognitive Impairment In A Nationally Representative Sample Of Older Adults In The United States, Sangnam Ahn, Seonghoon Kim, Hongmei Zhang, Aram Dobalian, George Slavich
Lifetime Adversity Predicts Depression, Anxiety, And Cognitive Impairment In A Nationally Representative Sample Of Older Adults In The United States, Sangnam Ahn, Seonghoon Kim, Hongmei Zhang, Aram Dobalian, George Slavich
Research Collection School Of Economics
Objective: Although life stress and adversity have emerged as risk factors for mental health problems and cognitive impairment among older adults, prior studies on this topic have been cross-sectional and based on relatively homogeneous samples. To address these issues, we examined prospective associations between lifetime adversity and symptoms of depression, anxiety, and cognitive impairment in a nationally representative, longitudinal sample of older adults in the U.S. Method: We analyzed data from the Health and Retirement Study (1992-2016). The sample included 3,496 individuals (59.9% female), aged ≥64 years old (M age=76.0 ±7.6 years). We used the individual-level panel data and ordinary …
Navigating Emotional Discomfort In Developing Equity-Driven School Leaders: A Conceptual-Pedagogical Framework, Taeyeon Kim, James Wright
Navigating Emotional Discomfort In Developing Equity-Driven School Leaders: A Conceptual-Pedagogical Framework, Taeyeon Kim, James Wright
Department of Educational Administration: Faculty Publications
Abstract
Background: Given that K–12 schools necessitate leaders who can advance equity and justice, preparation programs in higher education institutions have prioritized the development of eq-uity-oriented school leaders. However, there has been relatively limited exploration of peda-gogical approaches that equip educational leaders to navigate adverse emotional responses and utilize their discomforting emotions as a source of transformation toward equity-oriented principles. When negative emotions are suppressed and/or unexplored within leadership de-velopment programs, adult learners will likely miss crucial opportunities for personal growth and transformative change.
Purpose: This theoretical article aims to enhance and expand existing scholarship on the ped-agogies …
Uncontrolled Burn: The Worker Well-Being Of Wildland Firefighters, Luke Santore
Uncontrolled Burn: The Worker Well-Being Of Wildland Firefighters, Luke Santore
Graduate Student Theses, Dissertations, & Professional Papers
Purpose: The available evidence indicates that wildland firefighters (WLFFs) are experiencing a well-being crisis. This study aims to assess predictors of both worker well-being and social and emotional loneliness among WLFFs.
Methods: An adapted version of the National Institute of Occupational Safety and Health’s (NIOSH) Worker Well-Being Questionnaire, along with the De Jong Gierveld Social and Emotional Loneliness Scale (De Jong Gierveld & Van Tilburg, 2010) was distributed between May and October of 2023. Nine ordinary least square linear regression models were estimated to test the impact of demographic and employment variables on well-being in the sample of 95 …
L’Insolite « Monde D’Après » De La Restauration : Une Comparaison France-Italie-Québec, Giovanna Fullin, Sylvie Monchatre, Samantha Vila
L’Insolite « Monde D’Après » De La Restauration : Une Comparaison France-Italie-Québec, Giovanna Fullin, Sylvie Monchatre, Samantha Vila
Études primaires
Le secteur de la restauration a été grandement affecté par la crise sanitaire et continue de rencontrer des difficultés à attirer et à retenir sa main d’œuvre. Basé sur une recherche comparative entre la France, l’Italie et le Québec, cet article vise à montrer comment la normativité ordinaire, qui prévaut dans ce secteur, a été malmenée par la crise sanitaire, dont les conséquences continuent, encore aujourd’hui, de se faire sentir. Dans les trois contextes, la restauration repose en grande partie sur ce que nous appelons des « régimes de mobilisation flexible » de jeunesses qui, si elles expérimentent un accès …
Customer Experience Quality With Social Robots: Does Trust Matter?, Sanjit K. Roy, Gaganpreet Singh, Saalem Sadeque, Richard L. Gruner
Customer Experience Quality With Social Robots: Does Trust Matter?, Sanjit K. Roy, Gaganpreet Singh, Saalem Sadeque, Richard L. Gruner
Research outputs 2022 to 2026
Although service providers increasingly adopt social robots, much remains to be learned about what influences customers' experiences with robots. To address this issue, this study investigates the relationships among customer equity drivers (i.e., value equity, brand equity and relationship equity), trust in social robots, and trust in service providers. Specifically, we hypothesize that customer equity drivers influence trust in social robots and trust in service providers. We also propose that customer equity drivers influence customer experience quality in the context of social robots and that trust in social robots and trust in service providers mediate these relationships. The study used …