Organizational Behavior and Theory Commons^™

Balancing Burnout, Quiet Quitting, And Cognitive Turnover: The Quiet Revolution Of Gen Z Workers, Mohammed M. Nour

Information Systems & Operations Management Dissertations - Archive

This study investigates the phenomenon of quiet quitting and turnover intention among working Generation Z students in the U.S. and Taiwan. Using the cross-sectional study design, data were collected from over 500 participants from the U.S. and 69 from Taiwan. This study uses Structural Equation Modeling (SEM) and multiple regression to examine the predictive power of key workplace factors— emotional exhaustion, supervisory support, incentives, job satisfaction, and workplace environment—on both employee disengagement and turnover intention.

The results show that emotional exhaustion has a notable mediating effect in the relationship between job satisfaction and quiet quitting, and between supervisor support and …

Worknest: Balancing Focus And Life For Remote Workers, Adil Chaqra

Bakerman Student Research Awards

Many people now work from home or flexible spaces so which makes it really difficult to separate work from personal life. This often leads to overworking, distractions, burnout, and poor focus so remote workers struggle with interruptions/ irregular breaks, and feeling mentally stuck in work mode even after hours. The proposed solution, WorkNest, is a suite of connected tools including a desktop app, mobile app, and wristband that help remote workers track their focus time and manage breaks interruptions, and stay aware of their worklife balance by combining reminders and simple visual summaries along with some nonintrusive cues, WorkNest supports …

Don’T Do More With Less: Sustainable Work As A Management Value, Amanda Koziura

Library Faculty Research

Discusses a series of decisions a middle manager made to keep the work of her department sustainable and how she incorporated her values into her process.

Identifying Intangible And Biocultural Heritage Elements Toward Environmental Understanding: Engaging Stakeholders Through Art, Martha B. Lerski

Publications and Research

Grounded in a case study in Barbuda in the Caribbean, this research examines sustainability from the perspective of what arts and heritage can contribute to community engagement and local and broader understandings about the environment. This article documents a growing body of literature recognizing the role of arts and culture, including local knowledge and traditional ecological knowledge (TEK), in climate change endeavors. Art and TEK present expansive world views. Contextual information situates research done on the island of Barbuda pre- and post-Hurricane Irma. Visual arts workshops engaged community members in mixed methods research. Results documented cultural elements, particularly intangible and …

Skip-Level Meetings: Perspectives Of Skipped First-Tier U.S. Tech Leaders, Samuel Blacher

Dissertations

Although significant research exists on numerous intersecting theories, such as adaptive leadership, leadership communication, and employee voice, and although they are discussed in business publications and widely yet inconsistently implemented in industry, skip-level meetings are little scholarly studied. Such meetings offer benefits for employees, direct (skipped) managers, and skip-level leaders, and through them, to organizations, yet they also hold risks and pitfalls, and are influenced by various contextual factors, such as stakeholders’ national culture and age. This exploratory qualitative study employed elements of interpretive phenomenology, followed by thematic analysis, to examine the experiences, perceptions, and emotions of a diverse set …

Corporate Soft Power Strategy In Shaping Global Influence: A Case Study Of Microsoft, Qiang Qiang

Theses and Dissertations

Soft power, defined as the ability to attract and persuade through appeal and influence rather than coercion, has emerged as a critical component in the arsenal of global corporations navigating the complexities of the interconnected world. This study, using Microsoft as a case, delves into the realm of soft power in global corporations. Drawing upon qualitative methodology, this study aims to uncover the nuanced factors contributing to global corporation soft power prowess. Key areas of investigation include organizational culture and communication, corporate branding, corporate social responsibility, emerging technological applications, global branding strategies, and leadership approaches. Through an analysis of these …

Rejected From Pastoral Leadership: A Phenomenological Study Of The Voice And Lived Experiences Of African American Pentecostal Women In Clergy, Cynthia Ann Hurns

Dissertations

The study explored the lived experiences of 10 African American Holiness-Pentecostal clergywomen who faced rejection in a predominantly male-led church system. These women shared detailed stories of their experiences in leadership as pastors, apostles, and co-pastors. A qualitative phenomenological methodology was employed, using interpretative phenomenological analysis (IPA) because it allows for in-depth exploration of how people make sense of their experiences, aligning with the study’s focus on leadership journeys. Data were collected through semi-structured interviews and analyzed through descriptive and iterative coding. Codes were grouped into broader categories, resulting in five emerging themes: voiceless calling, bound to tradition, call from …

Last-Minute Coordination: Adapting To Demand To Support Last-Mile Operations, Kedong Chen, Hung-Chung Su, Kevin Linderman, William Li

Information Technology & Decision Sciences Faculty Publications

In the highly competitive e-commerce industry, customer-facing warehouses are crucial as the “order penetration points” for e-commerce last-mile operations. This research examines how warehouses use last-minute coordination, an unstructured mechanism, to ensure sufficient inventory at the order penetration points. Previous research has focused on structured mechanisms like contracts and inventory management systems to enhance warehouse performance. However, these mechanisms can be ineffective when faced with unforeseen local contingencies. To adjust inventory and adapt to changes in supply and/or demand, warehouses need to engage in unstructured, last-minute coordination with other warehouses. Using coordination and loose coupling theories, we find that coordinating …

Women’S Leader Development: Examining The Impact Of Leadership Grants, Bias Interrupters, Stereotype Threat, And Purpose On Leader Identity, Emily L. Chan

CGU Theses & Dissertations

Leader identity is a proximal outcome of individual leader development processes, particularly important for women leaders who may face systematic denials of their leadership. Understanding the mechanisms that bolster and hinder leader identity is crucial for emerging women leaders. In two simulation experiments, I proposed and tested strategies for mitigating the negative impact of leadership denials and stereotype threat on an individual’s leader identity. In the first experiment, I hypothesized that perceptions of granted leadership claims through written bias interrupter statements (i.e., “women are encouraged to apply”) buffered the negative relationship between leadership denials (ads without the statement “women are …

Psychological Contract Breach And Institutional Trust In Higher Education: Extending The Triadic Framework, Hannah E. Blodget, Katelyn R. Raborn, Justin Travis, Susan Ruppel

University of South Carolina Upstate Student Research Journal

Psychological Contract (PC) theory, originally developed in organizational contexts, has increasingly been applied to higher education to understand the expectations and obligations that students perceive in their relationships with institutions. In this context, the PC refers to the unwritten set of mutual expectations and perceived obligations that shape the student-university relationship (Rousseau, 1998). Psychological contract breaches (PCB), or perceived failures to fulfill promised obligations, can undermine student trust, engagement, and institutional commitment. Despite growing interest, research on PCBs in higher education remains sporadic, often limited to cross-sectional designs, single relational targets, and inconsistent measurement approaches. Moreover, most studies focus on …

Confronting Indecision, Lane Allison Murray

ENGS 15.11: Design and Education

This course aims to increase students' understanding of indecision and how to confront it. The class provides insight into how the fear of the unknown holds people back from making decisions and about understanding one's values as a means to combat indecision. Students and teachers alike explore instances of indecision and evaluate their own impulses & thought processes by reflecting on the deeper reasons for their choices. Students will increase their comfort level of asking themselves and their peers questions about the values that guide them and, in doing so, strengthen their relationships with themselves and others.

Exploring Coworker Perceptions Of And Reactions To Quiet Quitting, Andrew A. Bennett, Rhett T. Epler, Veronica L. Thomas, Daroon Jalil

Management Faculty Publications

Quiet quitting is a relatively new phenomenon that has quickly caught the attention of both practitioners and academics. With the world of work becoming increasingly interconnected, we contribute to the discourse by approaching quiet quitting from the novel perspective of understanding how others in the workplace perceive those who engage in quiet quitting. To do so, we first provide a formalized definition of quiet quitting and differentiate coworkers' perceptions of quiet quitting from similar psychological constructs (Studies 1–3). We then examine employee responses to coworkers engaging in quiet quitting with a qualitative study (Study 4) and vignette design (Study 5), …

“Remember, You Are Not A Superhuman”: The Lived Experience Of Rest, Unrest, And Leadership In Special Operations, Trey Zoda

Dissertations

U.S. special operations forces (SOF) operate in volatile, uncertain, complex, and ambiguous (VUCA) environments that demand cognitive clarity, emotional regulation, and relational presence. While previous research on SOF readiness has addressed physical fitness, resilience, and sleep, little attention has been given to the psychological dimensions of rest and their implications for leadership. The purpose of this qualitative, transcendental phenomenological study was to explore the lived experiences of psychological rest and unrest in U.S. government SOF and the perceived influence of these states on their leadership. Guided by Moustakas’s transcendental method, in-depth, semi-structured interviews were conducted with SOF personnel. They were …

How Deep-Level And Surface-Level Board Diversity, Formal And Informal Social Structures Affect Innovation, Guoli Chen, Po-Hsuan Hsu, Yen Teik Lee, Daniel Z. Mack

Research Collection Lee Kong Chian School Of Business

Despite a growing interest in understanding how board diversity shapes firms’ innovation, findings about the impact of board diversity have remained mixed. In this paper, we conceptualize board diversity as two forms – deep-level and surface-level – and find that these two forms of board diversity have opposing effects on a firm's innovation. We also theorize how formal and informal social structures can strengthen the positive effect of deep-level diversity yet simultaneously weaken the negative impact of surface-level diversity. We test our hypotheses with a panel of 42,432 firm-year observations from 2000 to 2019. Our paper contributes to the literature …

Healthcare Providers’ Lived Experiences During Pivotal Change, Lisa Raynelle Shelley

Dissertations

This phenomenological study examined healthcare providers’ lived experiences of psychological safety and administrative leader behaviors that influenced those experiences during pivotal change. While much research addressed psychological safety among frontline healthcare staff, a gap was noticed concerning providers. This study aimed to investigate the impact of psychological safety and administrative support on provider engagement, emotional response, and retention during periods of significant change. Data were collected via a survey containing multiple-choice and open-ended questions, followed by semi-structured interviews. Four findings emerged. First, the providers’ pivotal events generated themes of “workplace power dynamics,” “systemic and organizational change,” “transformational crisis,” and “physical …

Exploring The Stem Career Identity Development Of Black Women Across Their Lifespan, Veronica Hurd

Theses and Dissertations

Although STEM is the fastest-growing career sector, Black women are grossly underrepresented as they account for 2.5% of the workforce. Research highlights that this underrepresentation is due to racialized structures in K-12, postsecondary, and career settings that restrict Black girls’ and women’s STEM opportunities. While macrosystems such as hegemonic ideologies, attitudes, and social conditions shape Black girls’ and women’s opportunities in STEM, they continue to persist and achieve their career goals. To explore these barriers and Black women’s persistence in this industry, this study draws from the autobiographical memories of 10 Black women in the field or formerly in the …

Voices From Within: Employees' Sensemaking Of Corporate Volunteerism, Janet Laadi Anani

Theses and Dissertations

Corporate volunteerism is a key component of the philanthropic pillar of CSR, shaping employee engagement and organizational identity. This study employed the social exchange and sensemaking theories to explore how employees make meaning of their experiences in corporate volunteer initiatives and how their experiences influence their perceptions of their organizations. Data was gathered from in-depth interviews with employees with varied corporate volunteer experiences across multiple organizations. The findings show that despite employees’ strong motivations to engage in corporate volunteerism, they face challenges such as time and workload constraints and limited variety of volunteer opportunities. The study also found that employees’ …

The Dark Tetrad And The Intention To Invest In Cryptocurrency, Amy Bauer-Sinicin

Graduate Theses, Dissertations, and Problem Reports (ETD)

The Dark Tetrad comprises four distinct negative personality traits with some overlapping qualities: narcissism, Machiavellianism, psychopathy, and sadism. Characterized as being risky and speculative, cryptocurrencies are not backed by government banks like fiat currencies, nor do they offer the same privacy when engaging in transactions.

Narcissists may view cryptocurrency investment as an opportunity to showcase their financial acumen, reinforcing their self-image. Machiavellians see the decentralized, loosely regulated market as ideal for exploiting opportunities through strategic manipulation. Psychopaths, drawn by the market’s volatility, may engage in exploitative schemes for personal gain. Sadists may find satisfaction in the power and control they …

Rethinking Compliance: How Goal Congruence Can Lead To Noncompliance And Positive B2b Performance, Paige Harrison Fender

Graduate Theses, Dissertations, and Problem Reports (ETD)

Traditional marketing theories (e.g., agency theory) suggest that aligning goals with a partner firm will enhance compliance and lead to better overall performance for both firms. The research on positive deviance, in contrast, suggests that a firm may deviate from contractual terms in order to accomplish shared goals and enhance performance. Merging these perspectives and pulling from more nuanced discussions of compliance, this dissertation explores the potential deleterious effects of goal congruence on compliance. Specifically, we examine the conditions in which goal congruence leads to both compliance and noncompliance and how these conditions impact performance. Additionally, this dissertation examines how …

The Effect Of Human Resource Business Partners' Power On Business Managers' Work Outcomes: The Mediating Role Of Voice, Wei Liu

Dissertations and Theses Collection (Open Access)

As a fundamental construct in social sciences, power is defined as an ability to influence others’ behavior to pursue one’s own interests, which affects the work outcomes of individuals within the organizations. The main purpose of Human Resource Business Partners (HRBPs) is to cooperate with business managers to achieve work outcomes, but in practice, HRBPs are often positioned differently in different organizations due to the lack of a precise definition of HRBPs, so their support to business managers is different. In-depth research on the power and influence of HRBPs can provide theoretical guidance for enhancing the internal work outcomes within …