Organizational Behavior and Theory Commons^™

A Multifoci Model Of Workplace Incivility And Deviance : Examining The Moderating Role Of Prosocial Orientation, Wisanupong Potipiroon

Legacy Theses & Dissertations (2009 - 2024)

Despite the scholarly interest in workplace incivility in the field of organizational behavior, public administration (PA) scholars have paid much less attention to this timely and relevant topic. Based on a unique sample of 401 individuals (nested in 83 work units) employed in a public organization in Thailand, the present study seeks to address this void by examining whether different sources of workplace incivility (i.e., supervisors, coworkers and customers) will have differential effects on different types of employee deviant behaviors (i.e., deviance directed towards the organization, supervisors, coworkers and customers). Based on a multifoci and target-specificity framework, the present study …

Segregation And The Adaption Of Community-Based Organizations To Multiethnic Immigration In Newark And Jersey City : 1990-2010, Joseph R. Gibbons

Legacy Theses & Dissertations (2009 - 2024)

As we move into the 21st century, racial and ethnic segregation remains a dominating force in American Cities. Segregated black and Hispanic communities are known to suffer not only from a lack of resources, compared to non-Hispanic white neighborhoods, but also from a distinct sense of parochial isolation. At the same time, nonprofit community-based organizations (CBOs) have gained an increasingly central role in providing basic services to the urban needy. As of yet, there has been no systematic study to explore how segregation impacts the operation of CBOs. This dissertation employs a mixed methods research strategy to examine CBOs in …

Uncovering The Nuances Of Referral Hiring: How Referrer Characteristics Affect Referral Hires’ Performance And Likelihood Of Voluntary Turnover, Jenna R. Pieper

Department of Management: Faculty Publications

The literature on employee referral hiring gives little attention to referrers. Synthesizing two theories in the literature (the better match and social enrichment accounts), through the lens of social resources theory, I provide a conceptual and empirical breakdown of the effects of referrer quality (referrer performance at hire and referrer tenure at hire) and post-hire accessibility (referrer employment and referrer-referral hire job congruence) on referral hire performance and likelihood of voluntary turnover. I tested my hypotheses with longitudinal data from 386 referrer-referral hire pairs at the same job level in a U.S. call center over a 2-year period. Across analyses …

Making Lemonade: Nonprofit Survival During The Great Recession, Latitia Mccree

Wayne State University Theses

ABSTRACT

MAKING LEMONADE: NONPROFIT SURVIVAL DURING THE GREAT RECESSION

by

LATITIA MCCREE

May 2014

Advisor: Dr. Dapne Ntiri, Ph.D.

Major: Interdisciplinary Studies, Nonprofit Sector Studies

Degree: Master of Arts

The Great Recession that officially began in December 2007 and ended in June 2009 significantly impacted the quality of life for many US families. Jobs were permanently lost, homes were foreclosed, and personal savings were depleted. This caused many families to seek aid from nonprofit organizations. As the demand for nonprofit services rose, many nonprofit organization's revenues and resources declined.

A case study of the YMCA of Metropolitan Detroit was conducted …

Status Of And Future Recommendations For Country-Of-Origin Research, Katie Post

Honors Projects

This research investigates whether country-of-origin (COO) cues have an effect on consumer purchase intentions, based on a review of prior literature published in the EBSCO and Summon databases. The findings of these articles show that COO cues do not, on their own, have an effect on consumer purchase intentions; but do have some effect on consumer attitudes/feelings toward the product. Future research has much to offer in terms of identifying whether COO cues have an effect on consumers’ purchase intentions for specific products, or specific types of products.

The Examination Of Organizational Respect In Relation To Organizational Culture, Amanda N. Walker

Honors Theses and Capstones

This paper is an in-depth examination of the connection between organizational respect and the strong roots of organizational culture. Throughout this thesis, we will examine the importance of management recognizing and implementing respect, how respect affects behaviors and characteristics of employees, and ways in which employees tend to feel the most respected. Additionally, we will closely examine the importance of establishing feelings of support, caring, and collaboration within an organization in efforts to create an environment filled with respect. Another concept that will be examined is the idea of person-culture fit, and how the alignment of values between employees and …

Organizational Development Consulting: A Study Of Expert Consultants' Key Strategies, Mona Vosoughi

UNF Graduate Theses and Dissertations

The present study was conducted to capture the collective voice of expert organizational development consultants. Until now, very few studies have been conducted that take into account the collective voices of organizational development consultants. More specifically, the purpose of the present study is to explore and gain a deeper understanding of the approaches expert organizational development consultants use throughout their engagement with their clients in an attempt to add value to and enhance organizational capacity. To understand the process used by this distinct group of leaders, phenomenological qualitative inquiry was the methodology used to conduct this study. Data were collected …

The Influence Of The 7 Habits Of Highly Effective People During A Merger Of A Fire Department And Emergency Medical Services In A Midwestern State : A Single Case Study From 2007 To 2013, Lisa Barnes Greco

Dissertations

Problem. Organizational mergers are difficult and often chaotic at best, fraught with unknowns that can derail the best of plans. In this study, two cultures, fire suppression and emergency medical services, were brought together in order to create a stronger fire department by consolidating resources and knowledge and to appease an ever-tightening municipal budget. How to save the best practices from each side and create a new culture was the conundrum the leadership team faced.

The purpose of this study was to understand how Stephen Covey's The 7 Habits of Highly Effective People influenced the change dynamics experienced during the …

How Corporate Cultures Drive Advertising And Promotion Budgets Best Practices Combine Heuristics And Algorithmic Tools, Douglas West, John B. Ford, Paul W. Farris

Marketing Faculty Publications

This study provides a survey of the methods used by U.S. advertisers to set advertising and promotions budgets and the effects of culture, risk, and organizational experience on these choices. Findings suggest that heuristics provide checks on analytically based budget methods and may also help managers deal with risks. Understanding the role played by heuristics in budgeting provides the first step toward process improvements in advertising and promotions budgeting.

Developing A Method For Measuring "Working Out Loud", Dennis E. Pearce

Theses and Dissertations--Finance and Quantitative Methods

Enterprise social network software platforms (ESNs) are increasingly being deployed in firms across almost every industry as a means of fostering employee collaboration. Although benefits in increased productivity, innovation, and employee engagement are highly touted, there is a high failure rate of these deployments. This often occurs because (1) there is a misapplied focus on technology adoption rather than adoption of the employee behaviors that are ultimately required to obtain those benefits, and (2) it is unclear what those behaviors are and how to measure them.

“Working Out Loud” is one possible framework for understanding and measuring the behaviors necessary …

How They Think You Got There Matters: Attributions About Networking Behavior And Performance, Theresa M. Floyd

Theses and Dissertations--Management

Certain properties of individuals’ social networks within their organizations are known to be associated with benefits. However, these properties are not universally beneficial for all individuals. To explain the differing utility of social connections for different actors, network research has tended to focus on factors relating to the actor’s characteristics, agency and cognition. With this dissertation, I explore a different contingency affecting actors’ abilities to leverage their networks: how observers perceive and evaluate the behavior of actors as they craft and use their networks, and how these attributions impact actors’ job performance.

I develop a theoretical framework that incorporates social …

Board Governance Of World-Class Annual Sport Championships: Learning From Kentucky To Create Tourism Opportunities In The Bahamas, Elvis V. Burrows

Theses and Dissertations--Retailing and Tourism Management

The economy of The Bahamas relies heavily on leisure visitor tourism (cruise ships, resorts, holiday trips) which leaves the country vulnerable to changes in visitor travel habits. Because the country is so reliant on investments in resorts, casinos and cruise ships, it leaves a wide capacity of other touristic opportunities. One opportunity is sports tourism. The purpose of this study is to analyze the strategic board capability of the Rolex Kentucky Three Day Event’s (RK3DE) board governance using the Ferkins and Shilbury (2012) model as the theoretical construct and make recommendations regarding the application of these successful aspects to the …

Savings Account For Microenterprise, Meghan Jarow

Honors College Theses

Will bundling savings accounts with loans increase the effectiveness of microfinance as a tool for alleviating poverty? Microfinance is the practice of offering small loans to poor people in developing countries. The development of this practice into a poverty dimishining, self-sustaining business won Muhammad Yunus a Nobel Prize in 2006. Today, there are thousands of microfinance institutions (MFIs) serving millions of people in developing countries. However, there is recent evidence that these loans do not help reduce poverty, and may do as much ahrm as good.

In truth providing credit to the poor may not be enough to eliminate poverty. …

Whites And The Active Representation Of Racial Minority Interests, Maykao Y. Hang

School of Business Student Theses and Dissertations

This study explored personal and organizational factors that contribute to White public administrators actively representing the interests of racial minority minorities. Data collection comprised of 15 semi-structured interviews. The average age was 54, and the length of service was 3-33 years. Subjects were asked about their personal background, what it means to be White, and work experiences in local county government.

Personal factors found were racial consciousness, major life events, and significant relationships with people of color. Organizational factors included a diverse and inclusive work environment, bureaucracy, legal and compliance issues, and supervisor support. Findings included that Whites did not …

Gratitude In Relationship Marketing: Theoretical Development And Directions For Future Research, Randle D. Raggio, Anna M. Walz, Mousumi Bose Godbole, Judith Anne Garretson Folse

Marketing Faculty Publications

Purpose – For centuries, gratitude has represented an integral component of social relationships, yet it remains relatively overlooked by marketing scholars in the study of commercial relationships. The purpose of this paper is to demonstrate how gratitude helps to build, maintain and transform commercial relationships and to suggest noteworthy areas of investigation for those researchers seeking to help companies understand the role of gratitude in relationship marketing.

Design/methodology/approach – Gratitude's role in relational exchange is explored by a review of relevant literature and two qualitative studies. Questions developed from the literature and exploratory interviews are then investigated in a main …

Organisational Culture And Workplace Corruption In Government Hospitals, Ma. Regina M. Hechanova, Isabel Melgar, Patrick Z. Falguera, Mario Villaverde

Psychology Department Faculty Publications

This study examines corruption attitudes and norms in government hospitals in the Philippines. It tests a culture-building model that advocates communication of desired values, leadership role modelling, employee role modelling, alignment of systems and structures, training and evaluation, and reinforcement. Results reveal components that influence corruption attitudes and norms. Communication predicted individual attitudes or acceptability of corrupt acts. Leadership, systems, and controls predicted the prevalence of corrupt acts. Employee role modelling predicted both acceptability of and the prevalence of corrupt acts. In addition, there is a positive relationship between individual attitudes and organisation norms reinforcing the dyadic relationship between the …

The Road Taken: A Between And Within Subjects Study Of Intervention Selection Decisions By Performance Improvement Professionals, Hillary Leigh

Wayne State University Dissertations

Background: In performance improvement, intervention selection is a complex decision that ought to be based on the best available evidence. Despite this, there is little research into what sources of evidence are used in intervention selection and what changes in belief occur during performance improvement professionals' decisions. Framed in decision theory, this study aims to resolve these problems. Methods: Sixty-one Certified Performance Technologists completed a dynamic, Web-delivered questionnaire where they provided a general assessment of intervention success (Pr₁), then responded to 12 performance improvement scenarios; by selecting an intervention, providing a prior probability (Pr₂), receiving additional …

Physician Well Being And Patient Satisfaction Among Employed Physicians, Deanna Santana-Cebollero

Walden Dissertations and Doctoral Studies

Understanding physician well-being may help prevent physician burnout, improve the quality of care they provide to their patients, reduce medical errors, and improve patient satisfaction. Using the biopsychosocial-spiritual theory as the conceptual framework, this quantitative study examined the relationship between: (a) physician well-being and patient satisfaction, (b) physician gender and physician well-being, (c) primary care providers' and specialists' well-being, (d) patient satisfaction based on physician specialty, and (e) the duration of practice and physician well-being. All of the 87 employed physicians in a Florida regional hospital were invited to respond to a physician well-being questionnaire; a response rate of 58.4% …

Organizational Research In The Social Sciences, Cole Rickles

Summer Community of Scholars Posters (RCEU and HCR Combined Programs)

No abstract provided.

Identifying The Factors That Influence Conflict Management Behavior Of Human Resource Professionals In The Workplace: An Analysis Of The Relationship Between Personality And Conflict Management Behavior, Gail Joyce Shapiro

Department of Conflict Resolution Studies Theses and Dissertations

Effective conflict management in the workplace can reduce the negative consequences of conflict. These negative outcomes can include low productivity, health-related stress, increased employee turnover, or litigation. A Human Resource (HR) professional can help mitigate these negative outcomes in the workplace when using effective conflict management behavior with employees. However, there is a void in research pertaining to HR professionals’ use of conflict management behavior.

This quantitative, correlational research study examined whether personality has an impact on assertive or cooperative conflict management behavior of HR professionals in the workplace. Statistical testing found a significant relationship between the harmonious, people-person (a …