Organizational Behavior and Theory Commons^™

Assessing The Implementation Of Internal Branding Training In The Hotel Industry, Peter Juskiw

Walden Dissertations and Doctoral Studies

Internal branding (IB) evolved from marketing to engage employees in a company's strategic planning. IB has been studied extensively in the hospitality industry, but not with human resource (HR) departments. The purpose of this phenomenological study was to assess the effectiveness of corporate training designs in instilling IB corporate values in global employees of a multinational hotel chain to determine whether European core values could be transferred across different cultural backgrounds. Structured interviews on IB were conducted with 22 HR practitioners of a luxury hotel chain to capture essential information through the lived experiences of the participants, all of whom …

Organizational Culture: An Analysis Of The Aggregate Impact On Financial Performance, Arijan Alagic

Honors Program Theses

Strong organizational culture, although an intangible asset, can produce tangible gains for businesses in the form of stock returns. This study uses Fortune magazine’s 100 Best Companies to Work for in America to identify companies with strong organizational culture. Of those 100, I used the stock performance of 20 public companies who have (1) been on the list for at least 10 years and (2) have been publicly traded for at least 10 years. Each of the companies is assigned a matching industry sector and the returns are compared to the overall stock market, represented by the S&P 500. From …

The Professional Development Of Students Through Global Experiences, Myle Duong

Honors Program Theses

As globalization increases from advancing technologies and innovation, more businesses are entering the international market. With this, comes a demand for a culturally competent workforce. To possess cross cultural skills, college students must develop Cultural Intelligence. According to the Cultural Intelligence Center, Cultural Intelligence (CQ) is defined as the ability to relate and work effectively in culturally diverse situations. Research shows that college students who go abroad have a higher probability of standing out to employers due to the knowledge and risks associated with going global, and make further efforts to immerse themselves in cultures (10 Benefits to Studying Abroad). …

Driving Strategies In Performance Excellence, Nathan Lawrence

Walden Dissertations and Doctoral Studies

Only a small number of U.S. businesses have implemented the Baldrige Criteria for Performance Excellence to improve their performance. The purpose of this multiple case study was to explore strategies that executive business leaders use to implement the Baldrige Criteria for Performance Excellence. The study population consisted of 6 business executives and 2 organizations in the U.S. state of Texas, all with experience in implementing the Baldrige Criteria for Performance Excellence. The theory of high performance work systems provided the conceptual framework for the study. Data were gathered from interviews and record reviews that were conducted within the organizations. Inductive …

A Model For Understanding The Complexity Of Repatriation Into Organizations: A Systems Approach, Nancy Hennigar Reisig

Student Articles, Chapters, Presentations, Learning Objects

The expatriation/repatriation cycle is a complex system, only parts of which have been studied. Repatriation occurs within a larger system that includes the employee, his or her family, the organization’s business dynamic and Human Resources practices, and its culture. This article examines this system, reviewing key organizational factors affecting repatriation, including organizational design, development, and culture, as well as the neglected role of Human Resources management. Theories around professional employee turnover that link to the repatriate experience are also explored. The author proposes a model for understanding the complexity of repatriation. Gaps in current understanding are discussed as a basis …

Exploring The Lives Of Women Who Lead, Susan Cloninger

Antioch University Dissertations & Theses

Scholars have identified various reasons for the underrepresentation of women in the upper echelons of organizations.This study used grounded theory methodology enhanced by situational analysis to explore how American women at senior levels in large organizational contexts engage and negotiate the totality of their situation.Utilizing a predominately White, married, middle to upper class, heterosexual sample, this study sought to understand how women create and consign meaning around their experiences; how they experience the fluidity and boundaries of multiple identities; and how they experience the entanglement of macro, meso, and micro societal forces.It explores relationships among factors participants named as influential …

Essential Executive Coaching Competencies For Enhancing Executive On-The-Job Performance: A Modified Delphi Study, Arturo Small Maxwell

Walden Dissertations and Doctoral Studies

Approximately 93% of Fortune 1000 companies in the United States rely upon executive coaching to accelerate executive performance. However, there is a lack of empirical research identifying effective executive coaching competencies. In this modified Delphi study, a panel of 17 executive coaching experts was purposefully selected from the International Coach Federation and the Society for Industrial and Organizational Psychology. Participant selection criteria included training in executive coaching, executive coaching credentialing, and -?¥3 years practicing executive coaching or purchasing executive coaching services. Participants used a 5 point Likert-type questionnaire to provide their expert opinion regarding essential executive coaching competencies for enhancing …

Organizational Image/Reputation, Filip Lievens

Research Collection Lee Kong Chian School Of Business

Organizational image refers to people’s global impressions of an organization and is defined as people’s loose structures of knowledge and beliefs about an organization. Organizational image represents the net cognitive reactions and associations of customers, investors, employees, and applicants to an organization’s name. Accordingly, it serves as a template to categorize, store, and recall organization-related information.

Is Saying “Sorry” Enough? Examining The Effects Of Apology Typologies By Organization On Consumer Responses, May O. Lwin, Augustine Pang, Jun-Qi Loh, Marilyn Hui-Ying Peh, Sarah Ann Rodriguez, Nur Hanisah Binte Zelani

Research Collection Lee Kong Chian School Of Business

Apology has been found to be the most effective strategy in times of crises. However, there is a dearth of research on the kinds of apology used and how primary stakeholders, in particular consumers, received them. This study aims to examine consumer responses to the types of apologies offered post crises against the levels of attribution of responsibility. We also assess the potential mediating role of ethical concerns by developing the Perception-Behavioral Model of Crisis Response. An experiment was conducted to ascertain consumers’ impression of the organization post-apology. The results showed that the attribution of crisis responsibility significantly influences complaining, …

How Crisis Managers Define Ethical Crisis Communication In Singapore: Identifying Organizational Factors That Influence Adoption Of Ethical Stances, Augustine Pang, Yan Jin, Benjamin Meng-Keng Ho

Research Collection Lee Kong Chian School Of Business

This study explores the veracity of the six ethical variables proposed in the contingency theory of strategic conflict management – the role of PR practitioner, the role of top management, nature of the crisis, the activism of stakeholders; government regulation/intervention; diversity to different cultures and exposure external business environments. In-depth interviews with 10 communication professionals in Singapore were conducted. In line with the patriarchal management structure, the top management plays a critical role in determining ethical stances, with practitioners playing important consultative positions. Also, the role of the relevant government almost predisposes the organization toward certain ethical stances. The study …

Advancing The Scientific Understanding Of Trust In The Contexts Of Negotiations And Repeated Bargaining, Dejun Tony Kong, Robert B. Lount, Mara Olekalnsc, Donald L. Ferrin

Research Collection Lee Kong Chian School Of Business

More than half a century ago, Deutsch (1949, 1958) recognised the critical role that trust plays in negotiations and related forms of social interactions. Despite this very early recognition, and rapidly expanding research on trust in several fields, only in recent decades have negotiation researchers begun a systematic exploration of trust in the contexts of negotiations and repeated bargaining. In the last two decades, researchers have increasingly focused their attention on the role of trust in negotiations.

What Are The Determinants Of Interpersonal Trust In Dyadic Negotiations? Meta-Analytic Evidence And Implications For Future Research, Serena Changhong Lu, Dejun Tony Kong, Donald Lee Ferrin, Kurt T. Dirks

Research Collection Lee Kong Chian School Of Business

Given the practical importance of interpersonal trust in dyadic negotiations, scholars have increasingly turned their attention to the study of determinants of trust in negotiations. However, research in this area has not been well connected or integrated, which limits the ability of scholars and practitioners to ascertain the state of current scientific knowledge and identify questions for future research. Based on attribution theory and social exchange theory, we present a conceptual framework for understanding how a variety of factors combine to influence the development of interpersonal trust in dyadic negotiations. Then, to verify the conceptual framework, we identified and meta-analysed …

Take A Break! Benefits Of Sleep And Short Breaks For Daily Work Engagement, Jana Kuhnel, Hannes Zacher, Jessica De Bloom, Ronald Bledow

Research Collection Lee Kong Chian School Of Business

The current study investigates the benefits of a good night’s sleep and short work breaks for employees’ daily work engagement. It is hypothesized that sleep and self-initiated short breaks help restore energetic and self-regulatory resources which, in turn, enable employees to experience high work engagement. A daily diary study was conducted with 107 employees who provided data twice a day (before lunch and at the end of the working day) over 5 workdays (453 days in total). Multilevel regression analyses showed that sleep quality and short breaks were beneficial for employees’ daily work engagement. After nights employees slept better, they …

A Sensitivity Analysis For Relative Importance Weights In The Meta-Analytic Context: A Step Towards Narrowing The Theory-Empiricism Gap In Turnover, James G. Field

Theses and Dissertations

Turnover is one of the most important phenomena for management scholars and practitioners. Yet, researchers and practitioners are often frustrated by their inability to accurately predict why individuals leave their jobs. This should be worrisome given that total replacement costs can exceed 100% of an employee’s salary (Cascio, 2006) and can represent up to 40% of a firm’s pre-tax income (Allen, 2008). Motivated by these concerns, the purpose of this study was to assess the predictive validity of commonly-investigated correlates and, by extension, conceptualizations of employee turnover using a large-scale database of scientific findings. Results indicate that job satisfaction, organizational …

Gendering Migration Determinants: A Phenomenological Analysis Of Professional Immigrant Women From India, Noreen Ohlrich

Theses and Dissertations

The economic contributions of highly qualified (HQ) labor migrants from developing countries fuel the global talent race. The problem is that little is known about the women in this sought out talent pool. This phenomenological study addressed this neglected gendered dimension by exploring how professional Asian Indian women experienced the following aspects of international migration: (a) gendering international mobility, (b) women and the race for global talent, (c) policies and the labor market, (d) cultural stigma, (e) brain drain versus diaspora networks, and (f) the Asian Indian woman paradox.

Professional Asian Indian women from greater Frankfurt am Main, Germany were …

Leading Change In Complex Systems: A Paradigm Shift, Cheryl Lemaster

Antioch University Dissertations & Theses

This qualitative study is an in-depth exploration of the experiences of 20 executive-level leaders from American corporations, government agencies, hospitals, and universities.At the heart of this investigation are stories that reveal the challenge of leading change in complex systems from the leader perspective, creating an opportunity to explore sense-making and sense-giving as guided by individual values and organizational contexts.Complexity Science, the framework for this research, is the study of relationships within and among systems.The aim of approaching this research from a complexity perspective is to gain a more realistic view of the issues and challenges that leaders face during change, …

Elements Of Effective Interorganizational Collaboration: A Mixed Methods Study, Patricia A. Greer

Antioch University Dissertations & Theses

Interorganizational collaboration is a process used by committed stakeholders within a problem domain to solve 'messy’ or complex issues. Joint identification and resolution of complex problems is achieved through an iterative process, using elements for success: committed members, resources, time, communication, trust, shared goal, defined process, and collective identity. This study utilized an exploratory sequential mixed methods process as a practical approach, resulting in richer data and increased understanding of the phenomenon of collaboration. The guiding research problem explored which elements influence successful collaborations and, specifically, how collective identity is developed, sustained, and related to the perception of success. The …

Practicing Sacred Encounters: A Narrative Analysis Of Relational, Spiritual, And Nursing Leadership, Margaret Woodrow Mark

Antioch University Dissertations & Theses

This research examined one large health system that has, through a stated mission outcome that every encounter is a sacred encounter, sought to enhance relationships occurring within the health care environment. Seeking to understand the lived experience of sacred encounters through the lens of nurse leaders in one acute care hospital settings this study examined how nurse leaders experienced their leadership role in realizing sacred encounters. Participants were defined as nurse leaders from one hospital setting and included nurse managers, directors and one vice president. A narrative thematic analysis framed by situational analysis was the method of inquiry. Data was …

Rhizomatic Learning And Adapting: A Case Study Exploring An Interprofessional Team's Lived Experiences, Renee Charney

Antioch University Dissertations & Theses

The purpose of this theoretical case study was to explore the lived experiences of members within an inter-professional team about how they learn and adapt while dedicating their lives toward the well-being of students residing in and attending a rehabilitation home school. Although there is broad literature that addresses legacy learning theories and frameworks, as well as complex-adaptive organizations, very little shows how the application of rhizome philosophy principles address learning and adapting within an organizational context. This study is a step toward addressing that gap. Using interviews, thematic analysis, and storyline networking, the study explored in depth the lived …

Design Thinker Profile: Creating And Validating A Scale For Measuring Design Thinking Capabilities, Dani Chesson

Antioch University Dissertations & Theses

This study developed a scale for assessing design thinking capabilities in individuals. Many organizations today are turning to design thinking to tackle the complex challenges they face. As organizations move toward adopting this way of working the need to develop design thinking capabilities in individuals becomes imperative. The capabilities needed for engaging in design thinking are skills that we all have to some varying degree, but we do not all use them to their full potential when solving problems. The scale developed in this study measures the degree to which an individual uses design thinking capabilities when engaged in problem …