Operations and Supply Chain Management Commons^™

Improved Customer Return Process, Cassandra Harrell

Master of Science in Logistics & Supply Chain Management Capstone Executive Summaries and Projects

The purpose of the project was to analyze the return process of product throughout DLA Land and Maritime over the past two years, determining why the current process does not reverse the funds paid to the customer for transportation and misc. handling fees for unserviceable material.

Order Rewards: A Focused Internal "Customer" Incentive Plan To Drive Efficiency And Reduce Costs, Eric W. Roush

Master of Science in Logistics & Supply Chain Management Capstone Executive Summaries and Projects

An industry leading wholesaler in the Dayton area, with a focus in the residential and commercial construction, and industrial supplies and equipment market segment, has a unique problem that needs to be addressed. The company’s specialized setup - with multiple local companies sourcing heavily through the sourcing wing of the company, but not obligated to use the sourcing division for any of their purchases - creates a direct opportunity to enhance purchasing efficiency at the local level, and operational efficiency at the sourcing level, by incentivizing -- not penalizing -- the local companies to submit accurate orders to the sourcing …

Reshaping The Inventory Process: Par Level Management, Rufus Lyle

Master of Science in Logistics & Supply Chain Management Capstone Executive Summaries and Projects

Key operational indicators and financial indicators for the business unit that you are working with (Corporate or Division). Operational indicators will determine and maintain an optimal level of inventory data collection and predictive analysis. The specific medical facilities supply chain network should deliver their information that is timely and effective in meeting business goals. Supply chain visibility will streamline operations root causes for inventory levels to be monitored that will render management actions for improvement.

Lrdp Feed To R2d2 Process Capstone, Tiffany Faris, Theresa Maske

Master of Science in Logistics & Supply Chain Management Capstone Executive Summaries and Projects

The Product Support Division, A4F, of Headquarters Air Force Materiel Command owns a two-phased forecasting process known as the Requirements Review and Depot Determination (R2D2) process. The R2D2 forecasts organic workload which ultimately support the warfighter by providing mission essential logistical sustainment for weapon systems. During a black belt facilitated Rapid Improvement Event (RIE) held in October 2016, there was concern on the reliability of the funding files.

Depot Maintenance Inter-Service Agreement Application (Dma) Utilizing Microsoft Sharepoint, James Marsh, Eric Donofrio

Master of Science in Logistics & Supply Chain Management Capstone Executive Summaries and Projects

efficiencies, supply support improvements, funding strategies).” The focus of this paper is to identify specific requirements for the development of the Depot Maintenance Inter-Service Agreement Application (DMA) utilizing Microsoft SharePointTM. Enterprise Content Management (ECM refers to technologies used to capture, manage, store, preserve, and deliver content and documents related to organizational processes (Duhon, 2005a).

Toward A Three-Dimensional Framework For Omni-Channel, Soroosh Saghiri, Richard Wilding, Carlos Mena, Michael Bourlakis

Business Faculty Publications and Presentations

The omni-channel, as an emerging trend in retail, aims to coordinate processes and technologies across supply and sales channels. The evolution of this concept is still nascent. This paper develops a conceptual framework for omni-channel systems, configured by three dimensions of channel stage, channel type and channel agent. Integration and visibility are also explored and discussed as the main enablers, which support the implementation of omni-channel framework.

This research is built upon the empirical and secondary data. Multiple case studies and expert interview methods are employed for data collection to validate the recommended framework and to explore its …

Essays In Measuring, Controlling, And Coordinating Supply Chain Inventory And Transportation Operations, Payam Parsa

Graduate Theses and Dissertations

Supply chain collaboration programs, such as continuous replenishment program (CRP), is among the most popular supply chain management practices. CRP is an arrangement between two partners in a supply chain to share information on a regular basis for lowering logistics costs while maintaining or increasing service levels. CRP shifts the replenishment responsibility to the upstream partner to avoid the bullwhip effect across the supply chain. This dissertation aims to quantify, measure, and expand the benefits of CRP for the purpose of reducing logistics cost and improving customer service. The developed models in this dissertation are all applied in different case …

Decision Support System For Container Port Selection Using Multiple-Objective Decision Analysis, Rivelino De Icaza

Graduate Theses and Dissertations

Ports are essential for maritime transportation and global supply chains since they are nodes that connect the sea- and land-based modes of transportation. With containerization and supply chains stimulating global trade, ports are challenged to adjust to changes in the market to create value to their customers. Therefore, this dissertation research focuses on the container port selection decision analysis to provide information to help shipping lines select the best port for their shipping networks. Since the problem is complex, dynamic, and involves multiple and conflicting criteria, the research proposes to use the multi-objective decision analysis with Value-Focused Thinking approach. The …

Creating Sustainable Supply Chains: Influencing Sustainable Practices In The Supply Chain, Saif Mir

Graduate Theses and Dissertations

Organizations worldwide are reporting their commitment to create sustainable supply chains. Ultimately, supply chain professionals are the drivers of change within their respective organizations, so this dissertation examines the role of communication as a tool to persuade supply chain professionals to create sustainable supply chains. The three studies within this dissertation employ different methodologies to examine the role of communication in the development and implementation of sustainability initiatives. The first study, a grounded theory investigation, highlights the network, communication, and structural factors that provide a strong business case for the development of sustainability initiatives. A strong business case influences the …

Is It We Or They? The Effect Of Identity On Collaboration And Performance In Buyer-Supplier Relationships, Siqi Ma

Graduate Theses and Dissertations

In today’s scale-driven and technology-intensive global economy, collaboration becomes the supply chain’s core capability (Liker and Choi, 2004). A well-developed ability to create and sustain fruitful collaborations gives companies a significant competitive advantage (Kanter, 1994). Retailers are increasingly relying on their suppliers to reduce costs, improve quality, and develop new processes and products faster than their rivals’ vendors can. On the other hand, suppliers benefit from retailers that they are able to monitor store-level demand in real time in order to ensure the top-selling items are in-stock or the accuracy and timeliness of retailer’s demand forecast. Previous literature has shown …

Is Marketing Still Part Of Supply Chain Management, And Should Marketing Academics And Practitioners Care?, Stephen M. Rutner Ph.D., Charles David Shepherd Ph.D.

Atlantic Marketing Journal

Over the past twenty years Supply Chain Management (SCM) has exploded as both an academic field of study and a critical competency for success in the modern business landscape. From its original conceptualizations Marketing has been seen as a core component of SCM. However, in recent years Marketing appears to play a smaller and smaller role in SCM theory and practice. This paper discusses the evolution of the SCM concept and its relationship with the marketing discipline, and offers a series of questions to guide future research in exploring these trends.

Sewing Garments, Sowing Lives: Two Generations Of Migrant Workers' Back And Forth To The Chinese Coast, Alice Tzou

Dissertations, Theses, and Capstone Projects

Migrant workers in China have been at the center of popular news media and scholarly attention for three decades, since they started to migrate to work in factories on the coast in the post-1978 Economic Reform era. As western and central China has developed and work opportunities have arisen in these migrant-sending regions, internal migrants have started to return home. Push and pull factors of internal migration have been reversed. Poverty and lack of job opportunities used to be the push factors; they are now replaced by new push factors—long hours of work and long-distance travel to and from the …

Storytelling With Tableau: A Hands-On Workshop, Shu Schiller

Management Information Systems Faculty Publications

In today’s business world, storytelling with data is a powerful way to communicate, convince, and persuade. Such skills are highly desirable in all types of professions. Participants of this hands-on workshop will lean storytelling with Tableau, which skills can be applied to teaching subjects such as data analytics, visualization, and communication as well as presentations in our day-to-day job and research projects.

Panel: Teaching And Research Directions For Business And Mis Programs, Keng L. Siau, Stacie Petter, Shu Schiller, Jacquelyn Ulmer

Management Information Systems Faculty Publications

The topic of this panel is “Teaching and Research Directions for Business and MIS Programs”. Higher education in the US is transforming and evolving rapidly. Declining state budget for public schools means that tuition fees may have to be correspondingly increase. The state funding is down by around 40% compared to fiscal 1980. In fact, it is headed for zero! The cost of higher education has surged more than 500% since 1985. Rising costs of higher education means Americans owe nearly $1.3 trillion in student loan debt. The average class of 2016 graduate has about $37k in student loan debt, …

Closed-Form Approximations For Optimal (R, Q) And (S, T) Policies In A Parallel Processing Environment, Marcus Ang, Karl Sigman, Jing-Sheng Song, Hanqin Zhang

Research Collection Lee Kong Chian School Of Business

We consider a single-item continuous-review (r, q) inventory system with a renewal demand process and independent, identically distributed stochastic lead times. Using a stationary marked-point process technique and a heavy-traffic limit, we prove a previous conjecture that inventory position and inventory on-order are asymptotically independent. We also establish closed-form expressions for the optimal policy parameters and system cost in heavy-traffic limit, the first of their kind, to our knowledge. These expressions sharpen our understanding of the key determinants of the optimal policy and their quantitative and qualitative impacts. For example, the results demonstrate that the well-known square-root …

Contract Theory: Impact On Biopharmaceutical Alliance Structure And Performance, Niyazi Taneri, Arnoud De Meyer

Research Collection Lee Kong Chian School Of Business

Alliances for new product development have been studied extensively in the operations management literature. Alliances between an innovator and a partner create value by utilizing their complementary capabilities. In this paper, we seek to understand what drives the alliance structure: the choice between collaborative alliances where the parties exert joint efforts and sequential alliances where, for the most part, the partner takes over going forward. Our analysis of a data set of over 2,000 biopharmaceutical alliances reveals our main finding: a key role of operational choices is to address contract theoretic concerns faced by an alliance.We also find that aligning …

Is Electricity Storage Green? A Study On Commercial Buildings, Yangfang (Helen) Zhou

Research Collection Lee Kong Chian School Of Business

Electricity storage facilities, such as industrial batteries, are considered the “holy grail” in decarbonizing the electrical grid. They are being widely installed in commercial buildings, e.g., hospitals and shopping centers. We model the problem of managing electricity storage in a commercial building as a Markov Decision Process. Our numerical results, based on models calibrated to the electricity load profiles of 100 commercial buildings in the U.S., show that for every electricity load profile, storage operation may increase carbon emissions.

Analyzing The Impact Of Public Transit Usage On Obesity, Zhaowei She, Douglas M. King, Jacobson Sheldon Sheldon

Research Collection Lee Kong Chian School Of Business

The objective of this paper is to estimate the impact of county-level public transit usage on obesity prevalence in the United States and assess the potential for public transit usage as an intervention for obesity. This study adopts an instrumental regression approach to implicitly control for potential selection bias due to possible differences in commuting preferences among obese and non-obese populations. United States health data from the 2009 Behavioral Risk Factor Surveillance System and transportation data from the 2009 National Household Travel Survey are aggregated and matched at the county level. County-level public transit accessibility and vehicle ownership rates are …

Asset Assessment For Women: A Case Study Of Imasayi Village In Ogun State, Nigeria & Ngo Development: A Strategic Plan, Olamide Adeyinka

Student Works

This paper presents the findings of an asset assessment performed with women in a village southwest of Nigeria, Imasayi Ogun state. This paper not only describes the process and results of a qualitative study, but also presents the implementation plan for an NGO that will work with the women of Imasayi to implement community-wide development projects. The research upon which this paper is based used the framework of seven capital domains, which are then used in turn to structure findings, recommendations and NGO planning and analysis. For the purpose of this paper, the marketplace is identified as significant for Imasayi’s …

Incoterms® Use In Buyer-Seller Relationships: A Mixed Methods Study, Thomas J. Schaefer

Dissertations

The negotiation and communication of logistics management decisions between buyers and sellers of goods is critical for effective supply chain management. Incoterms® rules, a set of three character acronyms, are often used by buyers and sellers to communicate each party’s logistics management responsibilities when transacting goods. Inappropriate application of Incoterms® rules can lead to miscommunication of logistics responsibilities and expose either party to unanticipated costs and risks. This three-part mixed methods research explores the circumstances that contribute to errors in logistics management decision communication within buyer-seller dyads, the consequences of these errors, and methods to improve logistics management decision communication. …