Business Process Change In E-Government Projects: The Case Of The Irish Land Registry,
2010
Technological University Dublin
Business Process Change In E-Government Projects: The Case Of The Irish Land Registry, Aileen Kennedy, Joseph Coughlan, Carol Kelleher
Articles
This research investigates one of the first e-Government services launched as part of Ireland’s Information Society programme, the Irish Land Registry’s implementation of their award winning Electronic Access (EAS) project. In-depth enquiries into how public sector organisations manage IT-enabled transformations have remained relatively limited and this case contributes to this emerging body of literature. The analysis highlights that the implementation of e-Government initiatives beyond basic service levels necessitates business process change in order to reap rewards. This study fulfils an identified need for research in Business Process Change (BPC) in the implementation of e-Government initiatives. In this way the research …
