Organizational Change: Evaluating The Effect Of Motivational Interviewing On Readiness To Change,
2015
Walden University
Organizational Change: Evaluating The Effect Of Motivational Interviewing On Readiness To Change, Conrado Joaquin Grimolizzi-Jensen
Walden Dissertations and Doctoral Studies
Failure accompanies most organizational change efforts. Change agents' efforts focus on employee resistance or readiness to change without considering employee ambivalence. Motivational interviewing (MI) may reduce ambivalence and improve the success rate of organizational change initiatives. The purpose of this experimental research was to evaluate the effectiveness of MI to increase readiness to organizational change, to assess the influence of MI on change-related beliefs, and to investigate the relationship between beliefs and readiness to change. The theoretical framework was the transtheoretical model of change, the theory of planned behavior, and social cognitive theory. Through random assignment, 56 employees of a …
Financial Performance Outcomes Following System Replacement In The Insurance Industry,
2015
Walden University
Financial Performance Outcomes Following System Replacement In The Insurance Industry, Trevor James Owen
Walden Dissertations and Doctoral Studies
Enterprise system replacement projects within the property and casualty insurance industry are costly, high-risk undertakings that carry a significant risk of project failure. The decision to replace policy administration systems for companies with over $250 million in direct written premium is a multimillion dollar investment for corporate strategic decision makers. This study examined the financial impact of enterprise policy administration system replacement in the property and casualty insurance industry by comparing financial performance results for companies that performed policy administration system replacements with those that did not. Insurance industry financial results for the years 2009 through 2014 were used for …
The Perceptions And Lived Experiences Of Leaders Practicing Mindfulness Meditation: A Phenomenological Investigation,
2015
Walden University
The Perceptions And Lived Experiences Of Leaders Practicing Mindfulness Meditation: A Phenomenological Investigation, Denise A. Frizzell
Walden Dissertations and Doctoral Studies
Despite the gap between the demands of the global work environment and the maturity of its leaders, minimal research exists on the trend of the practice of mindfulness meditation and the developmental experiences of leaders, thereby resulting in a growing divide between theory and practice. Consequently, leadership scholars have little understanding of how an increasing number of leaders experience mindfulness meditation. The purpose of this phenomenological study was to understand the perceived impact mindfulness meditation had on leader development for 20 manager-leaders who had a regular (at least 3 days a week) mindfulness-meditation practice. The primary recruitment strategy included outreach …
A Client-Vendor Relationship Perspective Of Cultural Differences On Cross-Border Information Technology Outsourcing,
2015
Walden University
A Client-Vendor Relationship Perspective Of Cultural Differences On Cross-Border Information Technology Outsourcing, John Kennedy Bosire
Walden Dissertations and Doctoral Studies
Cross-border information technology (IT) outsourcing continues to rise due to the demand for business process outsourcing. Issues such as miscommunication and management problems have emerged because of cross-cultural disparities between clients and vendors across national borders. The theoretical framework of this study was based on the organizational culture model studies of Meek, Spradley, Smith, and Draft for examining and understanding complex organizational practices. The purpose of this mixed-methods explanatory sequential case study was to qualitatively identify and quantitatively determine the management approaches that are effective in managing cross-cultural differences and the constitution of the elements of global adjustment, motivation, mindset, …
Physician Participation In Crowdsourcing: Effect Of Intrinsic And Extrinsic Motivation,
2015
Walden University
Physician Participation In Crowdsourcing: Effect Of Intrinsic And Extrinsic Motivation, Rod Gene Brace
Walden Dissertations and Doctoral Studies
Physicians must participate in developing medical protocols to ensure that medical best practices are adopted for patients' social benefit. Healthcare leaders have struggled to gain sufficient physician participation in developing medical protocols. Using technology-based crowdsourcing to assimilate knowledge from physicians may help healthcare managers improve medical protocol development. Using self-determination theory, this quantitative causal-comparative design aimed to determine whether differences in intrinsic and extrinsic motivation existed among the 132 participating physicians who did or did not participate in developing medical protocols in a crowdsourcing environment. Participants were recruited by e-mail through an independent physician association. Motivation levels were measured by …
Employees' Perceptions Of Managerial Transformational Leadership Behaviors And Effectiveness Among Information Technology Managers,
2015
Walden University
Employees' Perceptions Of Managerial Transformational Leadership Behaviors And Effectiveness Among Information Technology Managers, Olusesan Ogunsakin
Walden Dissertations and Doctoral Studies
The selection of effective leaders is critical to improving organizations' performance in the current dynamic global business landscape; however, the inadequacy of leadership selection criteria in many organizations had led to an increase in the rate of chief executive officers' dismissals within the last 3 decades in the United States. The purpose of this correlational study was to examine the relationship between employees' assessments of their managers' transformational leadership behaviors and employees' perceptions of managerial leadership effectiveness for improved leadership selection. Bass' transformational leadership theory and Herzberg's motivation-hygiene theory guided the study with data gathered, using an online survey, from …
Efficient Management Of Cross-Cultural Manufacturing Teams In The Dominican Republic,
2015
Walden University
Efficient Management Of Cross-Cultural Manufacturing Teams In The Dominican Republic, Efrain Serrano
Walden Dissertations and Doctoral Studies
Companies that have moved their operations from the United States to other countries have forced top management to rely on their managers for leading overseas assignments. However, the success rate of expatriate managers is low and is a concern for top management in corporations. The purpose of this phenomenological study was to explore the shared lived experiences of 20 expatriate managers to identify methods which may improve the success rates of expatriate managers asked to participate in overseas assignments. Social learning, cultural shock, and experiential learning were used to support the conceptual framework linking how cross-cultural training, adaptation, problems, and …
Restaurant Revenue Management: Examining Reservation Policy Implications At Fine Dining Restaurants,
2015
Walden University
Restaurant Revenue Management: Examining Reservation Policy Implications At Fine Dining Restaurants, Nanishka Hernandez
Walden Dissertations and Doctoral Studies
In the restaurant industry, some patrons do not honor their reservations, especially on holidays. Grounded in postpositivism and system theories, the purpose of this comparative study was to examine the impact of implementing a credit card payment policy for fine dining restaurants reservations and no shows after implementation of a credit card guarantee policy at a high-end hotel located in the southeast United States. Data were collected from archival records provided by the hotel executives. According to the results of a Wilcoxon Signed Rank test, there was a statistically significant decrease in the number of no shows, p < .001, after the implementation of the credit card guarantee policy. In a paired sample t-test, there was a statistically significant decrease in the number of reservations, p < .001, after implementation of the credit card guarantee policy. The implications for positive social change include the potential to increase understanding of payment policies as they relate to the restaurant industry. Service industry managers can benefit from implementing payment policies that can vary from specific dates, seasons, and type of services. Customers will also benefit by being able to make reservations not originally possible due to demand. The current study adds to service industry knowledge, increasing the understanding of payment policies as they relate to restaurant industry. Conducting a similar study in other service industries in the future may lead to a better understanding of the nature of policies and customers' traits and behaviors.
Volunteers' Engagement And Retention In The Community Of Bosniaks Georgia, Inc.,
2015
Walden University
Volunteers' Engagement And Retention In The Community Of Bosniaks Georgia, Inc., Senija Orlovic
Walden Dissertations and Doctoral Studies
Members of ethnic- and nationality-based community organizations in the United States support their communities with their membership fees and donations, but they often show little interest in participating in volunteer activities. The purpose of this case study was to examine what motivates people to engage in ethnic- and nationality-based community organizations and provide information to leaders of the ethnic- and nationality-based community organizations to develop best practices with ways to attract and retain volunteers. This study was based on Clary, Snyder, and Stukas's conceptualization of functional motivations of volunteerism. Interview data were collected from 32 individuals who volunteer in a …
Transformational Leadership Principles Within Small Businesses,
2015
Walden University
Transformational Leadership Principles Within Small Businesses, Tiffany Suzanne Mckinnon-Russell
Walden Dissertations and Doctoral Studies
Small businesses in the United States experience a high rate of failure. The purpose of this phenomenological study was to identify and explore consistent strategies small business owners in Harrisburg, Pennsylvania used to lead successful companies. Transformational leadership theory formed the conceptual framework for this study. A mixed purposive sample of 20 small business owners participated in semistructured face- to-face and telephone interviews. Each of the participants possessed a minimum of 3 years of successful business operation and employed fewer than 500 individuals. Using Moustakas' modified van Kaam analyses, 6 main themes emerged: characteristics and experiences, leadership behaviors, managing operations, …
Technological Change And Employee Motivation In A Telecom Operations Team,
2015
Walden University
Technological Change And Employee Motivation In A Telecom Operations Team, Samuel Ogbonnaya Ude
Walden Dissertations and Doctoral Studies
Some managers view innovative product development and convenient service delivery as necessary to business survival. However, unmotivated employees might negate any gains from the use of innovation. The purpose of this correlational study, grounded in diffusion of innovation theory, was to assess the relationship between creativity and support for innovation, resistance to change, and organizational commitment and employee motivation. A random sample of 81 information technology (IT) professionals from telecom service centers completed an online survey. Simultaneous multiple linear regression was the statistical technique used to analyze these data. The results indicated a poor model with low R2 to significantly …
Marketplace Clinics Complementing Community-Based Diabetes Care For Urban Residing American Indians,
2015
Walden University
Marketplace Clinics Complementing Community-Based Diabetes Care For Urban Residing American Indians, Robert Steven Rick
Walden Dissertations and Doctoral Studies
The American Indians population in Minneapolis, Minnesota has experienced limited health care access and threefold diabetes health disparity. The purpose of this study was to measure the extent to which collaborating marketplace clinics and community-based support groups expanded diabetes care and provided self-management education for this largely urban Indian neighborhood. The marketplace clinics located in nearby CVS, Walmart, Target, and Supervalu stores committed financial support, certified educators, and pharmacy staff for the community-based support group. The study was conducted within the patient activation measure (PAM) analytical framework to assess the participants' acquired knowledge, skills, and confidence for diabetes self-management. A …
The Perceptions Of Managers Relating To Subordinate Productivity In Virtual Work Arrangements,
2015
Walden University
The Perceptions Of Managers Relating To Subordinate Productivity In Virtual Work Arrangements, Frank Melvin
Walden Dissertations and Doctoral Studies
Some managers tend to resist virtual work and find it challenging to manage the productivity of subordinates working virtually. This phenomenological study examined managers' perceptions of subordinate productivity in virtual work arrangements. Adaptive structuration theory and McGregor's X and Y theory guided this study. The primary research questions focused on the managers' perceptions of worker productivity in virtual work arrangements and the related challenges. Data collection included semistructured interviews with 40 business managers responsible for overseeing the productivity of virtual workers. The study was conducted in the Atlanta, Georgia metropolitan area. Utilizing the Stevick'Colaizzi'Keen method of data analysis, 3 primary …
Exploring Antecedents To Work Engagement And Psychological Well-Being Within A Canadian Provincial Ministry,
2015
Walden University
Exploring Antecedents To Work Engagement And Psychological Well-Being Within A Canadian Provincial Ministry, Kris Ellis
Walden Dissertations and Doctoral Studies
A gap exists in organizational development strategies on why some individuals remain disengaged with their work. This study addressed whether a combination of specific contextual factors could support individuals, teams, and leaders to demonstrate the attitudes and behaviors consistent with work engagement. The theoretical frameworks of social constructivism, the conceptual framework of symbolic interactionism, and a hermeneutic inquiry approach were used to address how individual psychological traits/abilities of employees support work engagement. Nineteen employees of a Canadian provincial government ministry completed an engagement survey, MSCEIT, MBTI, and SDI assessments. They also participated in focus groups. Survey results showed high engagement …
The Relationship Between Information Technology And Organizational Effectiveness As Perceived By Health Care Providers,
2015
Walden University
The Relationship Between Information Technology And Organizational Effectiveness As Perceived By Health Care Providers, Christian Chikwem Ukaga
Walden Dissertations and Doctoral Studies
The U.S. Congress has made health information technology a central component of the national quest to improve health care delivery. The problem addressed in this study was the uncertainty among healthcare providers regarding the benefits of health care information technology adoption relative to healthcare delivery processes and outcomes. The purpose of the study was to understand the effectiveness of information technology as perceived by healthcare providers. The research questions were designed to investigate the relationship between health information technology and organizational effectiveness, exchange of information, organizational process, organizational productivity, and direct personal care. Sociotechnical systems theory and Donabedian's framework for …
The Value Of Diagnostic Software And Doctors' Decision Making,
2015
Walden University
The Value Of Diagnostic Software And Doctors' Decision Making, Babatunde Ayodele Alaofin
Walden Dissertations and Doctoral Studies
The prevalence of medical misdiagnosis has remained high despite the adoption of diagnostic software. This ongoing controversy about the role of technology in mitigating the problem of misdiagnosis centers on the question of whether diagnostic software does reduce the incidence of misdiagnosis if properly relied upon by physicians. The purpose of this quantitative, cross-sectional study based on planned behavior theory was to measure doctors' opinions of diagnostic technology's medical utility. Recruitment e-mails were sent to 3,100 AMA-accredited physicians through their database that yielded a sample of 99 physicians for the study. One-sample t tests and, where appropriate because of non-normal …
Impact Of Eu Medical Device Directive On Medical Device Software,
2015
Walden University
Impact Of Eu Medical Device Directive On Medical Device Software, Guy Foe Owono
Walden Dissertations and Doctoral Studies
Directive 2007/47/EC of the European Parliament amending Medical Device Directive (MDD) provides medical device manufacturers with a compliance framework. However, the effects of the amendments to the MDD on competition in the U.S. medical device software industry are unknown. This study examined the impact of this directive on the competitiveness of U.S. medical device software companies, the safety and efficacy of medical device software, employee training, and recruitment. The conceptual framework for this study included 3 dimensions of medical device regulations: safety, performance, and reliability. The overall research design was a concurrent mixed method study using both quantitative and qualitative …
Interagency Coordination Of Security Operations In A Large U.S. Seaport,
2015
Walden University
Interagency Coordination Of Security Operations In A Large U.S. Seaport, Edmund Levy
Walden Dissertations and Doctoral Studies
Protecting U.S. transportation hubs against a wide variety of security threats, while avoiding undue interference with the normal operations of the hubs, is one of the greatest challenges facing security agencies. The problem addressed in this study was the limited information on the contributing factors to seaport security. The purpose of this case study was to explore issues that can inhibit efficiency of security agency operation and collaboration and to identify actions that have enhanced collaboration. Based on theories of organizational development, leadership, and security tradecraft, this study examined the activities related to maintenance of security at a large California …
Valuation, Pricing, And Performance Of Initial Public Offerings On The Ghana Stock Exchange,
2015
Walden University
Valuation, Pricing, And Performance Of Initial Public Offerings On The Ghana Stock Exchange, Mohammed Sani Abdulai
Walden Dissertations and Doctoral Studies
In recent years, the initial public offerings (IPOs) on the Ghana Stock Exchange (GSE) witnessed some level of undersubscriptions. The purpose of this research was to investigate the extent to which valuation, pricing, and performance of prior IPOs listed on the GSE contributed to this state of undersubscriptions. The research was informed by the valuation and pricing framework of Roosenboom. The research questions addressed whether IPOs on the GSE were under/overpriced and whether the projected and pre-issue financials were free from forecasting errors and earnings management. A cross-sectional, explanatory research design was employed to examine a dataset of 30 sampled …
Productivity Standards, Marriage And Family Therapist Job Satisfaction, And Turnover Intent,
2015
Walden University
Productivity Standards, Marriage And Family Therapist Job Satisfaction, And Turnover Intent, Gilbert Ernest Franco
Walden Dissertations and Doctoral Studies
Turnover among mental health professionals is high, which can have a direct impact on access to services and continuity of care. Informed by goal-setting theory, social-cognitive theory, and self-efficacy, this quantitative study investigated how California community mental health agency productivity standards were related to self-efficacy, job satisfaction, and marriage and family therapist (MFT) turnover intent among 141 MFTs. Participants completed a Demographic and Productivity Questionnaire, Job Self-Efficacy Scale, Job Satisfaction Scale, and Turnover Intention Scale. The relationship between participant age, gender, experience, number of work hours, licensure status, and job site with job satisfaction and turnover intent were assessed using …
