The Effects Of Process Management On Stakeholder Performance: A Meta-Analysis,
2017
Walden University
The Effects Of Process Management On Stakeholder Performance: A Meta-Analysis, Donna Pulliam-Brown
Walden Dissertations and Doctoral Studies
In 2012, there were over 500,000 business management degrees conferred at the undergraduate and graduate level; however, the assessment of student performance has not kept pace with the growth of courses offered in both an online and traditional format. One of the objectives of teaching is to ensure that all students regardless of mode of instruction are receiving a quality education. The purpose of this meta-analysis was to measure the efficiency of learning in a business discipline by evaluating final course grades of 1,051 students. Ten traditional and 10 online course grades provided final student outcomes that were used to …
Relationships Between Job Satisfaction, Supervisor Support, And Profitability Among Quick Service Industry Employees,
2017
Walden University
Relationships Between Job Satisfaction, Supervisor Support, And Profitability Among Quick Service Industry Employees, Joseph Carl Vann
Walden Dissertations and Doctoral Studies
Low profit margins threaten the sustainability of quick service restaurants (QSRs). In the United States, low levels of employee job satisfaction and low employee perceptions of supervisor support decrease organizational profitability by as much as $151 million annually, depending on the size and type of organization. Guided by the 2-factor theory of motivation, the purpose of this correlational study was to examine the relationship between employee job satisfaction, employee perceptions of supervisor support, and organizational profitability. A convenience sample of employees from 86 QSR franchise locations in Houston, Texas completed the Job Satisfaction and Perceived Supervisor Support surveys. Multiple linear …
The Relationship Between Nurse Manager Leadership Style And The Enculturation Of Shared Governance,
2017
Walden University
The Relationship Between Nurse Manager Leadership Style And The Enculturation Of Shared Governance, Anna Elizabeth Keane
Walden Dissertations and Doctoral Studies
Shared governance, a participative model of governance, implemented by healthcare organizations for more than 30 years has been associated with empowerment, job satisfaction, and retention of registered nurses. Recent studies document a lack of participation in shared governance by registered nurses; the reason for the change is unknown. The nurse managers' role in this change is unknown. The purpose of this non-experimental, cross-sectional survey design study was to test Bass' theory of transformational leadership that examines the relationship between the leadership style of the manager and the enculturation of shared governance in acute care hospitals in the United States. A …
Functional And Dysfunctional Themes In Successful Peace Agreements Arising From Intractable Conflicts,
2017
Walden University
Functional And Dysfunctional Themes In Successful Peace Agreements Arising From Intractable Conflicts, Sharon Ryan Ryan
Walden Dissertations and Doctoral Studies
An important challenge facing humanity today is to determine how to resolve intractable conflicts. Intractable conflicts are intensely violent conflicts that are difficult to resolve and last at least one generation. The purpose of this study was to explore the themes leaders used in resolving intractable conflicts by writing peace agreements, which achieved at least a ninety percent implementation rating by the Kroc Institute for International Peace Studies at the University of Notre Dame. The research questions focused on the distribution of societal themes defined by Bar-Tal as present within societies experiencing an intractable conflict. This study used a multicase …
Minimizing Nepotistic Practices In Family Owned And Operated Businesses: The Private Sector,
2017
Walden University
Minimizing Nepotistic Practices In Family Owned And Operated Businesses: The Private Sector, Darlene Thomas Thomas
Walden Dissertations and Doctoral Studies
Owners of family businesses in the private sector must be cognizant of nepotism to reduce skilled employee turnover. Guided by Herzberg two-factor theory as the conceptual framework, the purpose of this multiple case study was to explore strategies used by family owned and operated business leaders to minimize nepotistic practices that reduce skilled nonfamily employees' voluntary turnover. The population for this study included 3 family owned and operated funeral establishments in the Midwest region of St. Louis, Missouri. These participants had sustained their family businesses longer than 5 years while minimizing skilled nonfamily employees' voluntary turnover. Data were collected from …
Impact Of Change Management On Employee Behavior In A University Administrative Office,
2017
Walden University
Impact Of Change Management On Employee Behavior In A University Administrative Office, Kendra M. Turner
Walden Dissertations and Doctoral Studies
This qualitative case study focused on the effect of a system implementation upgrade on employees' job performance within a central administration department of a major research university in the Southern United States. Review of literature revealed a lack of a specific model or process for system implementation upgrades and its impact on employees' performance in a university administrative office. Guided by Kotter's research on change management models, the research questions examined the attitudes and behaviors of employees involved with the business process project. Data collection was through purposeful sampling and face-to-face interviews with 11 employees. Data were analyzed through pattern-matching …
Evaluating Sociotechnical Factors Associated With Telecom Service Provisioning: A Case Study,
2017
Walden University
Evaluating Sociotechnical Factors Associated With Telecom Service Provisioning: A Case Study, Fahad Iqbal
Walden Dissertations and Doctoral Studies
Provisioning Internet services remains an area of concern for Internet service providers. Despite investments to improve resources and technology, the understanding of sociotechnical factors that influence the service-provisioning life cycle remains limited. The purpose of this case study was to evaluate the influence of sociotechnical factors associated with telecom service provisioning and to explore the critical success and failure factors, specifically in the telecommunication industry of Kuwait. Guided by sociotechnical systems theory, this qualitative exploratory case study approach examined a purposeful sample of 19 participants comprising of managers, engineers, and technicians who had the knowledge and experience of the service-provisioning …
The Sustainability Management Control System: Factors To Consider In Metric Conceptualization,
2017
Walden University
The Sustainability Management Control System: Factors To Consider In Metric Conceptualization, Corne Mouton
Walden Dissertations and Doctoral Studies
The performance metrics embedded in sustainability management control systems (SMCS) provide organizational leaders the ability to affect the implementation and continual improvement of sustainability strategies. Leaders in oil sands companies lacking adequate information on the efficacy of the sustainability performance metrics and their use to enhance their SMCS could be at a competitive disadvantage. Guided by stakeholder theory, the purpose of this single case study was to explore strategies Alberta-based oil sands company leaders use for critical planning, developing, and implementing SMCS performance metrics. The target population comprised of 20 oil sands company leaders from an Alberta, Canada, organization who …
Strategies For Exploring: Acat Iii Requirement Approval Process,
2017
Walden University
Strategies For Exploring: Acat Iii Requirement Approval Process, Donald E. Schlomer
Walden Dissertations and Doctoral Studies
The United States Congress mandated the Secretary of Defense develop a strategy to streamline the joint capabilities integrated development system (JCIDS). The purpose of this qualitative single case study was to explore strategies that senior U.S. Army Commanders might use to reduce the approval time for an acquisition category (ACAT) III need document in the JCIDS. Data came from historical documents and semistructured interviews of 30 ACAT III requirement writers and senior U.S. Army commanders with expertise in JCIDS. The conceptual framework was Goldratt's theory of constraints. Miles, Huberman, and Saldana's data analysis method was used to identify themes. Six …
The Role Of Gender In Hiring Officials' Perceptions Of Chief Information Officer Candidates,
2017
Walden University
The Role Of Gender In Hiring Officials' Perceptions Of Chief Information Officer Candidates, Shanna Van Ness
Walden Dissertations and Doctoral Studies
Few women in academia occupy the leadership role of chief information officer (CIO), yet little is known about the underlying causes for gender disparity in this role. The purpose of this causal comparative study was to investigate whether gender stereotypes may impact perceptions about managerial characteristics of CIO candidates in academic settings. The theoretical foundation for this study was Schein's 'Think Manager, Think Male' paradigm and Acker's gendered organization theory. Data were acquired from 48 hiring officials from four-year public, private, and nonprofit colleges, universities, and research institutions in the Northeastern region of the United States who completed the Schein …
The Role Of An Ombudsman In Mitigating Conflict,
2017
Walden University
The Role Of An Ombudsman In Mitigating Conflict, Evelyn Addison-Laurie
Walden Dissertations and Doctoral Studies
Bullying behavior is a contributing factor to hostile work environments, and can cause human consequences that affect morale, performance, and productivity. The purpose of this qualitative exploratory case study was to identify the strategies that ombudsmen and human resource managers (HR) use in mitigating workplace conflict. Corporate social performance was the conceptual framework that guided this research. Nine HR managers, an ombudsman representative, and 8 ombudsmen located in New York City and in other states were interviewed based on their experience in conflict mitigation. Data extracted from the participants' shared stories along with position description documents were synthesized thematically and …
Comparing The Effectiveness Of Masters-Prepared And Non-Masters-Prepared Nurse Leaders,
2017
Walden University
Comparing The Effectiveness Of Masters-Prepared And Non-Masters-Prepared Nurse Leaders, Subha Narasimha Chari
Walden Dissertations and Doctoral Studies
The complex nature of healthcare requires nurse leaders to be skilled in professional practice, communication, teamwork, and problem solving to improve staff satisfaction and patient outcomes. The American Association of Colleges of Nursing and Institute of Medicine promotes graduate education for nurse leaders to enhance the delivery of quality care to the nation's diverse patient populations. Guided by the diffusion of innovation theory, this project explored the differences in nursing care hours, staff turnover, nurse quality indicators, as well as leadership characteristics on units lead by masters-prepared and non-masters-prepared nurses. Forty-eight nurse leaders completed the impact of graduate education among …
Effective Strategies Of Military Veteran Small Business Owners,
2017
Walden University
Effective Strategies Of Military Veteran Small Business Owners, John F. Groves
Walden Dissertations and Doctoral Studies
Small businesses owned by military veterans represent a source of new jobs, yet more than half of these businesses fail to survive beyond 5 years. These failures could lead to efforts to identify strategies that owners can use to avoid failure. The conceptual framework applied in this case study was the triple-loop learning theory. The purposive sampling included 7 military veterans who were small business owners who had sustained their small businesses more than 5 years. Data were collected using semistructured interviews and organization documents. Yin's 5-step process for data analysis compiling, disassembling, reassembling, interpreting, and concluding resulted in 4 …
Stakeholder Influence In Promoting Environmental Sustainability In The Zambian Mining Industry,
2017
Walden University
Stakeholder Influence In Promoting Environmental Sustainability In The Zambian Mining Industry, Helen Mbewe
Walden Dissertations and Doctoral Studies
Mining operations often cause environmental and social problems for communities. Efforts by major stakeholders in most developing countries to create and enforce an ethical framework for mining industry operations have been inconsistent. The purpose of this qualitative multiple case study, which was based on stakeholder theory, was to explore stakeholders' perspectives on the implementation of environmental policies and mining operations in Zambia. Data collection involved semistructured interviews with a purposeful sample of 24 research participants from a copper mining company operating in the Copperbelt Province of Zambia, the government ministry for mining, energy, and water development, the environmental protection agency, …
Creating An Ethical Organizational Environment In Banking,
2017
Walden University
Creating An Ethical Organizational Environment In Banking, Svenja Nitsche
Walden Dissertations and Doctoral Studies
An ethical organizational environment ensures a trustworthy organization. This case study explored strategies that banking managers in the United Arab Emirates used to create an ethical organizational environment, one that emphasized the inclusion of ethical values, moral principles, and commitment to society. The target population included senior managers who created and implemented strategies to ensure employees adopted the ethical values in pursuit of an ethical environment. Ethical climate theory provided the conceptual framework for this study. Interviews with 5 managers and company documentation contributed the data for this research. Data were analyzed following inductive investigation and case description. Connecting corporate …
Strategies Used By Banking Managers To Reduce Employee Turnover,
2017
Walden University
Strategies Used By Banking Managers To Reduce Employee Turnover, Amena Shahid
Walden Dissertations and Doctoral Studies
Employee retention of an organization's most talented and skilled employees is vital to success. A lack of managerial strategies for motivating teams and a lack of understanding employees' needs adds to an increased rate of employee turnover in banking organizations. Some bank managers do not possess the abilities and strategies required to reduce employee turnover. Grounded by the motivation-hygiene theory; the purpose of this qualitative case study was to explore successful strategies some bank managers used to reduce employee turnover. The population consisted of 5 banking managers in 3 banking organizations located in Toronto GTA, Ontario Canada in which successful …
An Exploratory Study On The Improvement Of The Army Rapid Acquisition Process,
2017
Walden University
An Exploratory Study On The Improvement Of The Army Rapid Acquisition Process, Jason F. Tate
Walden Dissertations and Doctoral Studies
Since 2001, the Army has spent billions of dollars to develop, test, and procure equipment through the Army Rapid Acquisition Process (ARAP), a process at times used in place of the traditional Army Acquisition Process (AAP) when immediacy and customization are a priority. The ARAP was implemented to increase efficiency in delivering adequate equipment to soldiers. The ARAP has been criticized in the literature for its lack of efficiency and effectiveness in the field. The purpose of this qualitative exploratory case study was to examine ARAP deficiencies through the lens of a broad cross-section of Army acquisition functional area professionals. …
Multiple Role Conflict And Coping Strategies Of Men In The Aerospace Industry,
2017
Walden University
Multiple Role Conflict And Coping Strategies Of Men In The Aerospace Industry, Lynette Bowden
Walden Dissertations and Doctoral Studies
Work-life balance is a dilemma for both men and women. However, the perspective of men on this issue has not been previous addressed. Work intensification and societal pressures cause men to work longer, harder, and cope with the stressors of multiple role conflicts and work-life imbalance. The purpose of this phenomenological study was to explore men's lived experience in managing multiple roles regarding work-life conflicts, and identify coping strategies they used to achieve a work-life balance. The research questions were related to the lived experiences, perceived causes, and coping strategies of work-life imbalance for men in the aerospace industry. The …
Exploring The Performance Of The Financial Service Cooperative Industry In Grenada,
2017
Walden University
Exploring The Performance Of The Financial Service Cooperative Industry In Grenada, Rachael Annette Brown
Walden Dissertations and Doctoral Studies
The 2008 financial crisis impacted the Caribbean financial sector with declining liquidity and profitability, and return on assets falling to 0.7% from 2.6%. The purpose of this single case study was to explore strategies that credit union executives in Grenada used to consistently maintain profitability. The targeted study population consisted of four credit union executives responsible for operations, administration, and regulations in the financial service cooperative industry in Grenada. The social influence of power theory was the conceptual framework that grounded this study. The data collection process included semistructured interviews and document (annual reports and cooperative society laws) review. Data …
Managers' Emotional Intelligence And Employee Turnover Rates In Quick Service,
2017
Walden University
Managers' Emotional Intelligence And Employee Turnover Rates In Quick Service, Dennis V. Burke
Walden Dissertations and Doctoral Studies
Turnover rate is a benchmark economic measure and affects the customer service and profitability of organizations. The purpose of this correlational study was to examine the relationship between general managers' emotional intelligence (EI), operations evaluation scores (OE), and employee turnover rates at Brand X quick service restaurant (QSR) companies using Salovey and Mayer's theoretical framework of EI. Data were collected from a sample of 69 QSR general managers, with at least 6 months of experience, in the Southeastern United States using the EQ-i 2.0 self-assessment instrument. The mean employee turnover rate for the sample (M = 161%), was 157% greater …
