Management Information Systems Commons^™

A Return On Investment (Roi) Evaluation Tool For Quantifying The Value Of Cybersecurity Certifications, Nicolas Meysmans, Kelly Hughes

Journal of Cybersecurity Education, Research and Practice

The growing reliance on cybersecurity certifications has increased the financial and professional stakes associated with certification decision-making for cybersecurity professionals. Despite their widespread use in hiring and career advancement, there is limited objective guidance available to help individuals evaluate the return on investment (ROI) of specific certifications. This gap has created uncertainty regarding which credentials provide the greatest value relative to their cost and market impact. This study presents a data-driven, design science–based tool that supports cybersecurity professionals in evaluating certification ROI using practitioner survey data combined with certification cost and labor-market demand indicators. The paper also demonstrates how such …

Strategic Information System Leadership And Information System Function Performance In Universities In Kenya: A Pls-Sem Analysis, Joseph K. Muchina, James M. Njihia Prof., Agnes N. Wausi Prof.

International Journal of Applied Management and Technology

Information systems as enablers have evolved from an efficiency and effectiveness focus to enterprise-wide performance, placing strong demands on information system leadership. Emerging leadership models call for collaborative practices. Information systems leadership in higher education is a challenging task. Universities' top management team members and their information system executive counterparts lack a common and shared vision and understanding of information systems capabilities and roles. As the highest-ranking officers in organizations, they make strategic IS decisions. Yet, noting that existing approaches are ineffective, there is a growing concern about the kind of leadership needed to guide the institutions. Four sets of …

Beyond Procedural Participation: A Process Perspective Of Disability-Inclusive Digital Innovation, Millicent Agangiba, David Aboagye-Darko, Salah Kabanda, William Agangiba, Ralitsa Diana Debrah

African Conference on Information Systems and Technology

While previous research has recognized the importance of participation, how the structurally embedded inclusion of PWDs reshapes digital innovation processes and their outcomes in resource-constrained contexts remains underexplored. The study addresses this gap through a longitudinal qualitative case study of a five-year recurring hackathon organized in Ghana from 2021 to 2025, with a focus on disability inclusion. Drawing on Adaptive Structuration Theory as an analytical lens, normatively supported by critical disability studies, this study analyzes the qualitative interview and observation data from 20 participants. The results reveal that inclusion is a structuring force through four interrelated mechanisms: (1) lived experience …

Assessing Factors Affecting User Satisfaction With Health Information Technology: A Case Study Of Komfo Anokye Teaching Hospital Of Ghana, Braimah Wadudu, Augustine Kwame Acheampong, Kwame Boateng Opoku Agyeman, Aku Humphery-Ackumey, Phyllis Sakyiwaa Anning, Vida Asante, Abubakar Essilfie, Lawrence Amakye Jnr

African Conference on Information Systems and Technology

Health information technology (HIT) is central to modern healthcare, yet its value depends on user satisfaction with system performance, support services, and institutional commitment. At Komfo Anokye Teaching Hospital (KATH), the Lightwave Health Information Management System (now GHIMS) has transformed workflows, but frontline user experiences remain underexplored. This study assessed factors influencing user satisfaction with HIT and examined how satisfaction affects job performance. A quantitative survey instrument was administered to sample 352 staff at KATH. System quality, service quality, and top-management support were all significant predictors of user satisfaction. System quality had the strongest effect, followed by service quality and …

Design And Evaluation Criteria For Community-Based Ict4d Artefacts, Tinaye Tanatswa Mushore, Gwamaka Mwalemba

African Conference on Information Systems and Technology

The widespread use of Information and Communication Technologies (ICTs) worldwide has underscored the importance of research initiatives in Information and Communication Technologies for Development (ICT4D). It has become crucial to understand the extent to which ICTs contribute to development, particularly for relatively disadvantaged members of society, given the persistent inequality despite technological advancements. However, many ICT4D projects launched to address challenges in multidisciplinary contexts suffer chronic failure rates, often linked to researchers' limited understanding of and consideration for local conditions and the contexts in which the projects are intended. This study proposes design and evaluation criteria that embed ICT4D guidelines …

Predicting Agile Success: The Critical Few Factors, Ridewaan Hanslo, Maureen Tanner

African Conference on Information Systems and Technology

While Agile projects are more successful than traditional software development project management approaches, their overall success rate remains relatively low, with a high percentage of projects still deemed challenged or failed. This low project success rate is attributed to projects not being rigorously evaluated against critical success factors (CSF) of Agile projects and contemporary project success criteria. To identify the CSF that contribute to Agile software development project success as perceived by Agile practitioners, this study used a positivist approach to investigate the CSF of Agile software development projects. PLS-SEM with SmartPLS was used to analyse the data and test …

Ai-Driven Financial Forecasting, Risk Assessment And Decision Making In Start Up Enterprises, Ntando S. Sibanda, Petronella Muziti

African Conference on Information Systems and Technology

Start-up enterprises operate in uncertain and rapidly changing financial environments characterized by volatile cash flows, limited historical data, and high exposure to financial risk. Conventional financial forecasting and risk assessment methods are often static and assumption-driven, limiting their effectiveness in supporting managerial decision making. Within the Decision Support Systems (DSS) domain, this study analyses the effect of AI-driven DSS on financial forecasting, risk assessment and managerial decision making among start-up enterprises in the Harare Central Business District, Zimbabwe. The study adopts a quantitative approach using structured questionnaires administered to founders, financial managers, and senior decision makers. Data were analysed using …

Digital Health Adoption And Sustainability In Ghana's Public Hospitals: Lessons From Covid-19, Braimah Wadudu, Peter Darko, Rufai Adjei

African Conference on Information Systems and Technology

This study examines the adoption of digital health technologies in Ghanaian public hospitals during the COVID-19 pandemic, drawing on the Technology-Organization-Environment (TOE) framework and the Unified Theory of Acceptance and Use of Technology (UTAUT). A mixed-methods design was employed, combining a quantitative survey of 262 healthcare workers with qualitative insights from open-ended responses. The findings show that the pandemic accelerated the use of electronic medical records, telemedicine, and digital communication tools. However, institutional readiness varied, with gaps in internet reliability, device availability, and technical support. Technology acceptance was generally high, though confidence and ease of use differed across staff groups. …

Social Media Motivations And Crisis Engagement Among Generation Z: A Uses And Gratification Perspective, Edina Galaa, Sulemana Bankuoru Egala, John Asibuo Boakye, Abdul-Hamid Sokun Alhassan

African Conference on Information Systems and Technology

Generation Z's growing use of social media during crises raises important questions about their motivations. This study applies Uses and Gratification Theory to investigate how four motivations — entertainment, social recognition, information sharing and altruism- drive Gen Z’s media use during emergencies and whether empathy moderates these effects. Using a scenario-based survey of 319 respondents and Partial Least Squares Structural Equation Modelling analysis, findings reveal that social recognition and altruism motivation significantly influence social media use intensity, while entertainment seeking and information sharing intention do not. Importantly, social media use intensity simultaneously predicts both prosocial need fulfilment and content validation …

Robbed With Permission: Toward A Receiver-Consent Architecture For Trust-Preserving Mobile Money Transactions In Africa, Raphael Amponsah

African Conference on Information Systems and Technology

Mobile money transacted more than USD 2 trillion globally in 2025 across 2.3 billion registered accounts, with Sub-Saharan Africa holding over half of all accounts and two-thirds of transaction value. Between 58 and 72 percent of mobile money fraud on the continent exploits trust rather than technology, yet current security architecture authenticates the sender and merely notifies the receiver, leaving the transaction execution moment structurally unguarded. This paper introduces the Receiver-Consent Transaction Protocol (RCTP), a USSD-native protocol requiring the receiver's active PIN consent on their physical SIM before any credit completes, grounded in Design Science Research with Routine Activity Theory …

Genai Goes To Campus: A Narrative Literature Review Of Benefits, Challenges And Policies, Jayson Warren Peters, Mmasechaba J. Seopa, Justin T. Maistry, Tebogo J. Matome, Christen Du Toit, Maureen C. Tanner

African Conference on Information Systems and Technology

This study examines the role of Generative Artificial Intelligence (GenAI) in the learning and administrative experiences of students and educators in higher education, through a narrative literature review of thirty-one articles. The literature was thematically reviewed and coded to identify themes and factors contributing to challenges, benefits, and policies and guidelines. These themes were explored in depth with their relation to GenAI for learning outcomes, the role of GenAI in student’s learning experiences and the effectiveness of using GenAI tools to support educators’ administrative processes. In light of the challenges and deterrents identified (e.g. implementation - maintenance, privacy and security, …

Reconfiguring Organizational Information Processing: The Role Of Ai-Enabled Analytics In Shaping Information Processing Alignment And Decision Quality, Abdul-Hamid Sokun Alhassan, Sulemana Bankuoru Egala, John Asibuo Boakye, Edina Galaa

African Conference on Information Systems and Technology

Across public and private sector institutions in Ghana’s developing economy, accelerating digital transformation is reshaping organizational decision-making under conditions of uncertainty. This study examines how AI-enabled analytics reconfigures organizational information processing and improves decision quality through the lens of Organizational Information Processing Theory (OIPT). It investigates the relationships between AI-enabled analytics, information processing capacity, information processing requirements, information processing alignment, and decision quality. Using survey data from 410 respondents drawn from mixed public and private sector organizations in Ghana and PLS-SEM analysis, the findings reveal a dual role of information processing requirements: they strengthen alignment between informational demands and processing …

Closing The Awareness–Behavior Gap: A Role-Based Phishing Training Framework For Higher Education, Ranylene O. Olaybal, Ryan A. Olaybal

Journal of Cybersecurity Education, Research and Practice

Phishing remains one of the most persistent cybersecurity threats facing higher education institutions, where diverse user populations and highly connected digital environments increase exposure to social engineering attacks. Although cybersecurity awareness initiatives are widely implemented, high awareness does not always translate into secure behavior. This study examined phishing awareness, phishing-related practices, phishing susceptibility, and phishing experiences among college students, teaching faculty, and administrative staff in a private higher education institution in the Philippines. Using a quantitative cross-sectional design, data were collected from 553 respondents through a validated survey instrument and analyzed using descriptive statistics, one-way analysis of variance, Tukey's honestly …

Designing And Evaluating A Human-Centered Faq Chatbot For Public Service Delivery: A Case Study Of The Tanzania Ports Authority, Barnabas Masanja, Joel Mtebe, Aron Kondoro

The African Journal of Information Systems

Chatbots are increasingly used in public service delivery, yet many remain difficult to use because their scope, conversational flow and persona are poorly designed. This study evaluates whether a human-centered design (HCD) approach can improve the usability of a Frequently Asked Questions (FAQ) chatbot developed for the Tanzania Ports Authority (TPA). The chatbot was designed iteratively through stakeholder consultation and expert input, with explicit attention to scope clarity, error handling, multi-turn flow and transparent persona design. Usability was assessed through heuristic evaluation, task-based testing and post-use questionnaires with 15 domain experts. The chatbot achieved a 95.1% weighted task success rate, …

Medical Firms’ Online Q&A Interactions: Effect Of Language Style On Investor Engagement, Runyu Wang, Keng Siau, Zili Zhang

Research Collection School Of Computing and Information Systems

PurposeThis study aims to investigate how language styles used by medical firms on digital question and answer (Q&A) platforms influence investor engagement. It examines the linguistic characteristics of managerial responses and compares their effects across industries, with a focus on the distinctive demands of medical communication.Design/methodology/approachWe analyze a panel dataset of 1,223 firm-month observations, constructed from 13,549 individual responses provided by 70 medical firms on a major Chinese web-based firm-investor Q&A platform over a 24-month period (2020–2021). Content analysis is used to assess linguistic features, such as first-person usage, uncertainty, understandability and concreteness. A two-way fixed effects model with clustered …

Stop Blaming My Users: Illumination Of The Technocentric Mythos Bias, Ervin H. Frenzel, Richard Lightcap

Journal of Cybersecurity Education, Research and Practice

 Abstract -This conceptual essay addresses the need for systemic and systematic transdisciplinary analytical techniques within cybersecurity and technical security. This conceptual essay is contingent upon recognition that cybersecurity is not simply technical in nature, it does not need an adversary, and more importantly it is based upon systems engineering and systems thinking.  The essay contributes a socio-technical attribution chain and field-specific ontology/taxonomy which distinguish user-triggered events from root causes, latent conditions, technical debt, validation failures, governance failures, and attribution bias before assigning responsibility to end users. It systematically defines an ontology inclusive of developer technical debt, organizational debt arising from …

How Grades Changed Before, During And After Covid-19 In A Business College, Douglas R. Moodie, Alison Keefe, Robin Cheramie

International Journal for Business Education

Purpose: This study examines how undergraduate business student grades changed before, during, and after the COVID-19 pandemic using a large institutional dataset from a business college in a US university between 2015 and 2024.

Method: The analysis includes over 390,000 student-course observations and incorporates instructional modality, student demographics, course characteristics, and prior academic performance.

Results: Results show a substantial increase in mean course grades during the COVID-19 period, followed by a partial reversion post-pandemic to levels that remain above pre-pandemic trends. These patterns are consistent across modalities, demographics, and departments.

Implications: The findings raise important questions regarding the interpretation of …

Case Study: Feasibility Of Creating A Simulated Mobile Data Center For Cross-Disciplinary Academic Programs, Stanley Mierzwa, Christoper J. Schultz, Iassen Christov, Michael Fagioli, Thomas Ikeda, Reinaldo Jaramillo, Giolian Sanagustin

Center for Cybersecurity

This case study examines the potential to envision, create, and deploy a simulated mobile micro data center solution that can be easily replicated and transported between locations and educational settings. The coined term for this solution is the Mobile AI-Centered Data Center (Mobile ACDC), which provides students with a platform to construct, in a hands-on fashion, such a solution and navigate the product to gain greater competencies and understanding of the components found in a data center. Instructor and student feedback assessments from the pilot classroom modules and laboratory experiential learning activities indicate that such a solution helps to improve …

How Does An Advanced Educator Utilize Digital Language Teaching And Learning By Integrating Linguistic, Cultural, And Business Life Perspectives?, Hely Westerholm, Pirjo Takanen-Körperich, Ph.D.

International Journal for Business Education

This paper explores advanced educators’ digital working capabilities in online language teaching, with a particular focus on sharing Finnish language and culture in a foreign context. Cultural and linguistic knowledge play a significant role in enhancing students’ motivation to study foreign languages. In today’s educational environment, digitalisation and globalisation exert an increasing influence on foreign language teaching and learning.

The digital learning environment has brought about a paradigm shift in foreign language didactics. Digital language learning is both challenging and holistic in nature. Continued foreign language learning is simultaneously an individual and a social process, as digital learning cultures impose …

Cybersecurity Governance Of Industrial Iot In Sub-Saharan Africa: Policy Gaps, Threat Landscape, And Lessons From Comparative African Contexts, Faztudo Languisse Eng.

Journal of Cybersecurity Education, Research and Practice

The rapid deployment of Industrial Internet of Things (IIoT) systems across Sub-Saharan Africa's extractive, energy, logistics, and agro-industrial sectors has introduced a cybersecurity challenge of growing urgency: industrial networks that were designed for operational efficiency are increasingly exposed to cyber threats for which neither the organizations nor the regulatory frameworks are adequately prepared. This article examines the cybersecurity governance of IIoT systems in a developing African economy, using Mozambique as a primary case study and drawing comparative lessons from South Africa, Rwanda, and Kenya. Through an integrative literature review and documentary analysis of national digital, cybersecurity, and industrial policies, the …