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Itil (Information Technology Infrastructure Library) Implementation And Success Factors In Msc Status Organizations : An Exploratory Study., Kashif Ibadullah Khan 2010 Universiti Malaya

Itil (Information Technology Infrastructure Library) Implementation And Success Factors In Msc Status Organizations : An Exploratory Study., Kashif Ibadullah Khan

Student Works (2010-2019)

Information technology is a strategic key enabler for organizations to gain competitive advantages to increase the economic value of the firm. The CIOs (Chief information officers) and IT managers are facing escalating challenge to deliver IT services with strategic partnership aligned with business priorities. Organizations are now expecting IT departments to adopt systematic approaches for efficient delivery of IT services to guarantee smooth operations. Standards enable IT organizations to improve productivity, business/IT synergies and cost savings. Solutions constructed on standards direct organizations to achieve goals with less degree of risk. This is where ITIL (IT Infrastructure Library) service management framework …


Survey On Customer's Perception Of Their Main Banker's Value Disciplines And Service Loyalty : A Case Of Retail Banking Customers In Malaysia., Ng Oy Lin 2010 Universiti Malaya

Survey On Customer's Perception Of Their Main Banker's Value Disciplines And Service Loyalty : A Case Of Retail Banking Customers In Malaysia., Ng Oy Lin

Student Works (2010-2019)

Being the main banker often enable banks to secure the share of customer’s wallet. However, this position is under threat in view of further market liberalization and technology advancement in the industry. Previous studies have shown that organizations are able to achieve market leadership by delivering comprehensive value delivery strategies which comprise of operational excellence, product leadership and customer intimacy. As organizations often have limited resources, it is paramount to select one of the three value disciplines to be delivered above industry standards but at the same time, ensuring that the other two value disciplines which are not selected, continued …


Learning Computational Thinking From Rapid Digital Game Creation, Praveen Kuruvada, Daniel Asamoah, Nikunj Dalal, Subhash Kak 2010 Wright State University - Main Campus

Learning Computational Thinking From Rapid Digital Game Creation, Praveen Kuruvada, Daniel Asamoah, Nikunj Dalal, Subhash Kak

Management Information Systems Faculty Publications

Computational Thinking (CT) has been described as a universally applicable ability such as reading and writing. In this paper, we describe an innovative pedagogy using Rapid Digital Game Creation (RDGC) for learning CT skills. RDGC involves the rapid building of digital games with high-level software that requires little or no programming knowledge. We analyze how RDGC supports various CT concepts and how it may be mapped to equivalent Java concepts by building the same game using both RDGC and Java. We discuss the potential benefits of this approach for attracting computing majors, as a precursor to learning formal programming languages, …


Determinants Of Accuracy In Decision Making And Usage Of Decision Making Tools Among Managers In Malaysia., Balamurugan Subramaniam 2010 Universiti Malaya

Determinants Of Accuracy In Decision Making And Usage Of Decision Making Tools Among Managers In Malaysia., Balamurugan Subramaniam

Student Works (2010-2019)

This research is conducted to explore the determinants of accuracy in decision making and usage of Decision Making Tools (DMT) among managers in Malaysia. Based on the literature review, DMT have been effectively used in forecasting, analysing and evaluating business risks. 193 sets of questionnaire were distributed to prove the objectives and the hypotheses of this study. Results revealed that information accessibility influences accuracy in decision making. While, time pressure, behaviour of decision makers and DMT have weak relationship in influencing the accuracy in decision making. Lastly, recommendations on the usage of DMT have also been discussed in this research.


Revenue Management Model For On-Demand It Services, Tieming LIU, Chinnatat METHAPATARA, Laura WYNTER 2010 Singapore Management University

Revenue Management Model For On-Demand It Services, Tieming Liu, Chinnatat Methapatara, Laura Wynter

Research Collection School Of Computing and Information Systems

This paper presents a model for applying revenue management to on-demand IT services. The multinomial logit model is used to describe customer choice over multiple classes with different service-level agreements (SLAs). A nonlinear programming model is provided to determine the optimal price or service level for each class. Through a numerical analysis, we examine the impacts of system capacity and customer waiting incentives on the service provider’s profit and pricing strategies.


Role Of Hr Professionals In The Indian Information Technology Sector, Mary Mathew, Tejas Subramanya, Nivedita Agarwal, Anirudha Dambai 2010 Department of Management Studies, Indian Institute of Science, Bangalore 560012, India

Role Of Hr Professionals In The Indian Information Technology Sector, Mary Mathew, Tejas Subramanya, Nivedita Agarwal, Anirudha Dambai

The South East Asian Journal of Management

This qualitative paper aims to understand the activities and strategic role played by Human Resource (HR) professionals in the Indian IT organizations. This paper presents results from an exploratory field study of HR professionals in 28 IT organizations of Bangalore. Data is collected from HR professionals in these organizations to assess career support that HR professionals receive, the size increase of these professionals given the overall manpower size increase (HR density), replication of parent's HR practices, and the HR activities these professionals engage in, in this sector. Results showed that HR played an important role in recruitment, culture building and …


Underlying Factors Of Entrepreneurial Intentions Among Asian Students, Nurul Indarti, Rokhima Rostiani, Tur Nastiti 2010 University of Gadjah Mada, Indonesia

Underlying Factors Of Entrepreneurial Intentions Among Asian Students, Nurul Indarti, Rokhima Rostiani, Tur Nastiti

The South East Asian Journal of Management

A survey among 650 undergraduate students in Asian countries, including Indonesia, Japan, South Korea, Taiwan, and Thailand, showed that student's entrepreneurial intentions and the determining factors varied from country to country. Generally, self-efficacy, environmental factors, age, and gender were found to have significant impact on entrepreneurial intentions among Asian students. However, the model could only explain 25.5% total variance of entrepreneurial intentions. it is expected that results of this research can give insights for government and universities to formulate policies and programs to cultivate entrepreneurial spirit among students.


Chinese Economic Activities In Sub Saharan Africa: A Substitute For Europe?, Ineke Keers, Bartjan J. W. Pennink Dr. 2010 Rabobank International

Chinese Economic Activities In Sub Saharan Africa: A Substitute For Europe?, Ineke Keers, Bartjan J. W. Pennink Dr.

The South East Asian Journal of Management

This paper aims to investigate if the Chinese economic ties with Sub Saharan Africa serve as a substitute for this existing European-African relationship. Three types of economic activities are studied to determine a possible substitution effect: 1) trade (imports and exports) 2) foreign direct investment (FDI) flows; and 3) development aid from China and the European Union towards six African countries. Because natural resources, especially oil, appear to be a driver for Sino-African trade this study focuses on oil-importing and oil-exporting African countries. The group of oil-importing African countries is formed by South Africa, Ghana, and Kenya. The oil-producing countries …


Social Capital Moderating Roles Towards Relationship Of Motives, Personality And Organizational Citizenship Behavior: Cases In Indonesian Banking Industry, D. Wahyu Ariani 2010 Management Department, Faculty of Economics, Atma Jaya University, Yogyakarta, Indonesia

Social Capital Moderating Roles Towards Relationship Of Motives, Personality And Organizational Citizenship Behavior: Cases In Indonesian Banking Industry, D. Wahyu Ariani

The South East Asian Journal of Management

The goal of this research is to test social capital as the moderating variables of the relationship model between core self-evaluation personality, motives, and organizational citizenship behavior. The research integrates the use of atribution, social exchange, core self evaluation theories, and two raters of organizational citizenship behavior. A survey is conducted by using questionnaires from the previous research. The questionnaires were sent to 128 brances of the bank industry located in 16 major cities in Java. The samples consisted of 636 tellers andd 129 head tellers. Validity and reliability tests were used to evaluate the questionnaire contents. The Structural Equation …


Accessing Ict Enabled Content In Low-Income Countries: Think Big, Start Small, And Scale Up, Solomon Negash 2010 Kennesaw State University

Accessing Ict Enabled Content In Low-Income Countries: Think Big, Start Small, And Scale Up, Solomon Negash

Faculty Articles

While the digital revolution has transformed the way many of us work and live, more than half the world's population lives in rural areas that have been shut-out of the digital transformation. Low-income countries have yet to realize the benefits from the digital revolution; therefore, a need exists for innovative and alternative models to overcome the lack of access to knowledge and learning. This paper examines the challenges faced by low-income countries in accessing ICT enabled content and proposes a Big-Small model where low-income countries can harness the ICT revolution. This paper concludes with a discussion on sustainability and future …


Data Governance: A Study Of The Current State And Emerging Trends, Wendell Scott Dismute 2010 University of Arkansas Little Rock

Data Governance: A Study Of The Current State And Emerging Trends, Wendell Scott Dismute

Theses and Dissertations

Data Governance processes, whether informal or formal, are existent in most organizations today. Data governance has become increasingly more important as the size of organizations has increased and enterprise data have become more complex. Poor data quality, poor decision-making, and policy and compliance issues have motivated organizations to explore and implement data governance programs. Organizations seek data governance programs that have clearly defined goals, processes for creating standards and policies, and metrics in place to measure progress. This research will examine data governance's relationship with other data-related disciplines such as data quality and data stewardship. This research introduces the 4P …


How To Implement A Content Management System, Jonathan M. Smith 2010 California State University - San Bernardino

How To Implement A Content Management System, Jonathan M. Smith

Library Faculty Publications & Presentations

Web content management systems (CMS) are increasingly becoming the preferred solution for library websites and intranets. This session will describe the entire process of implementing CMS; from requirements gathering to post-launch evaluation. We will take a look at several popular open source CMS, and discuss the technical requirements for hosting these systems. Project management principles will be applied to the process, and usability testing methods will be discussed as part of the design and evaluation phases.


A Language Designed For Programming I, Ben A. Blake 2010 Cleveland State University

A Language Designed For Programming I, Ben A. Blake

Business Faculty Publications

The process of comprehending a problem, strategically developing a solution and translating the solution into an algorithm is arguably the single most important series of skills acquired during the education of an undergraduate computer science or information technology major. With this in mind, much care should be taken when choosing a programming language to deploy in the first University programming course. BLAKE, Beginners Language for Acquiring Key programming Essentials, is designed specifically for use in a Programming I class. BLAKE aids in enforcing fundamental object-oriented practices while simultaneously facilitating the transition to subsequent programming languages. BLAKE’s major features include; consistent …


Choosing Management Information Systems As A Major: Understanding The Smifactors For Mis, Thomas W. Ferratt, Stephen R. Hall, Jayesh Prasad, Donald E. Wynn 2010 University of Dayton

Choosing Management Information Systems As A Major: Understanding The Smifactors For Mis, Thomas W. Ferratt, Stephen R. Hall, Jayesh Prasad, Donald E. Wynn

MIS/OM/DS Faculty Publications

Given declining management information systems (MIS) enrollments at our university, we seek to understand our students‘ selection of a major. Prior studies have found that students choose a major based on a number of factors, with subject matter interest consistently being most important. We contribute to the literature by developing a deeper understanding of what is meant by subject matter interest, which we refer to as smiFactors, for MIS as a major and career. Based on a qualitative analysis of open-ended survey questions completed by undergraduate business students, we confirm a number of smiFactors for MIS gleaned from recent studies …


Oregon Freight Data Mart, Miguel A. Figliozzi, Robert Bertini 2010 Portland State University

Oregon Freight Data Mart, Miguel A. Figliozzi, Robert Bertini

TREC Final Reports

Increasing freight volumes are adding pressure to the Oregon transportation system. Monitoring the performance of the transportation system and freight movements is essential to guarantee the economic development of the region, the efficient allocation of resources, and the quality of life of all Oregonians. Freight data is expensive to collect and maintain. Confidentiality issues, the size of the datasets, and the complexity of freight movements are barriers that preclude the easy access and analysis of freight data. Data accessibility and integration is essential to ensure successful freight planning and consistency across regional partner agencies and planning organizations. In relation to …


Cloud Services From A Consumer Perspective, Philip KOEHLER, Arun ANANDASIVAM, Dan MA 2010 Karlsruhe Institute of Technology

Cloud Services From A Consumer Perspective, Philip Koehler, Arun Anandasivam, Dan Ma

Research Collection School Of Computing and Information Systems

Although there is an increased attention on Cloud Computing in the academic literature in the recent years, most research work focus on technical aspects of cloud computing. Research on consumers’ preferences for cloud services is limited to studies from consulting and industry companies. This paper fills the gap by empirically identifying consumer preferences for cloud service attributes. Using conjoint methods we reveal the relative importance of different attributes of cloud services. The results help both practitioners and academic researchers to better understand the prerequisites of a successful market introduction of cloud services and to design appropriate services. Moreover, the derived …


Research On The Competitiveness Of China Hn Chemical Shipping Company, Yue Luan 2010 World Maritime University

Research On The Competitiveness Of China Hn Chemical Shipping Company, Yue Luan

World Maritime University Dissertations

No abstract provided.


The Analysis On Third Party Logistics Company K Using Information Technology To Enhance Their Core Competitiveness, Sheng'an Jiang 2010 World Maritime University

The Analysis On Third Party Logistics Company K Using Information Technology To Enhance Their Core Competitiveness, Sheng'an Jiang

World Maritime University Dissertations

No abstract provided.


It Solutions On Project Logistics, Fei Lu 2010 World Maritime University

It Solutions On Project Logistics, Fei Lu

World Maritime University Dissertations

No abstract provided.


Towards A Model Of Information Systems User Competency, Brenda Eschenbrenner 2010 University of Nebraska-Lincoln

Towards A Model Of Information Systems User Competency, Brenda Eschenbrenner

College of Business: Dissertations, Theses, and Student Research

The ability to utilize information systems (IS) effectively is becoming a necessity for business professionals. However, individuals differ in their abilities to use IS effectively, with some achieving exceptional performance in IS use and others being unable to do so. Therefore, developing a set of skills and attributes to achieve IS user competency, or the ability to realize the fullest potential and the greatest performance from IS use, is important. Various constructs have been identified in the literature to describe IS users with regard to their intentions to use IS and their frequency of IS usage, but studies to describe …


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