Management Information Systems Commons^™

Adapting To The Digital Age: Information Management Strategies For Improving Customer Perceptions Of Digital Banking In Ghana, Crystal Frema Davis

Electronic Theses and Dissertations

Mobile money services are crucial in the financial landscape of Ghana’s economy. Despite Ghana's successful Mobile Money Interoperability (MMI) project, significant disparities exist in digital banking service utilization. Using Design Science Research, this study examines customer hesitancy in digital banking adoption. The TIDE framework was developed by analyzing the information management practices and artifacts of MTN Mobile Money, Banks and reviewing the literature. It comprises three key pillars: Security Management, Customer Education, and Experience Enhancement. This framework aims to instill digital trust, improve service adoption and utilization, and promote financial inclusion and digital literacy. Expert reviews acknowledged its potential to …

Emotion Analysis And Topic Modelling Of Supply Chain Discussion During The Covid-19 Pandemic, Suhong Li, Fang Chen, Thomas Ngniatedema

Information Systems and Analytics Department Faculty Journal Articles

This study aims to investigate the supply chain discussion during the COVID-19 pandemic using the supply chain tweets collected between March 2020 and May 2022 globally. The findings reveal an evolving sentiment trajectory: while the users’ sentiment remained neutral in 2020 and 2021, a negative sentiment surged starting in January 2022. Moreover, an emotion analysis indicates a mix of sadness and optimism among Twitter users, with anger gradually intensifying from June 2021 onward. Furthermore, topic modeling reveals distinct themes discussed each year. In 2020, major topics centered around the government’s response to COVID-19, food and medical supply chain crises. By …

Sentiment-Driven Decision Support Systems: A Word Embedding Approach To Analyzing Ceo Earnings Call Transcripts And Stock Market Reactions, Harsha Sammangi, Aditya Jagatha, Hari Gopal Maddireddy

Research & Publications

This study presents a sentiment-driven Decision Support System (DSS) that leverages advanced word embedding techniques—Word2Vec, GloVe, and BERT—to analyze CEO earnings call transcripts and predict stock market reactions. Tra- ditional lexicon-based sentiment models fail to capture the nuanced, contextual language used by executives. By employing pre- trained embeddings and machine learning classifiers, the study enhances the accuracy of sentiment classification. The proposed system integrates quantitative sentiment scores with event study method- ology to assess the impact of CEO tone on stock performance. Thematic analysis further enriches interpretability by identifying recurring patterns in executive com- munication. Results demonstrate that positive CEO …

Ai For Sustainability In Appalachian Businesses: Challenges And Successes, Mariatu Mahmoud

Electronic Theses and Dissertations

This qualitative study examines the perception of Artificial Intelligence (AI) and how this technology can advance sustainable development in small businesses in Central Appalachia. Participants described how they leveraged AI-enabled technologies to address economic challenges as well as how they overcame the technological barriers often associated with emerging technologies. Findings reveal that AI can significantly improve efficiency, streamline workflows, and enhance visibility for Appalachian entrepreneurs. However, the research also highlights challenges, including trust issues, limited resources, and resistance to change, which hinder adoption. Results from this study produce strategies for adopting AI that enable small businesses to integrate innovation while …

Uta Datathon 2025 Challenges (Archive), Rubab Shahzad, Srinivasa Sai Abhijit Challapalli, Ghanbarian Behzad, Mei Yang, Clivin Geju, Zecil Yogeshkumar Jain, Jay Mahavirkumar Shah, Sai Nikhitha Chandana

2025 Datathon Challenges-Archive

Timed and Model Challenges from the UTA Datathon 2025

Unleashing Excellence: Strengthening It Leaders Through Executive Coaching, Tonya S. Rivers

Dissertations

This paper explores the impact of executive coaching on Information Technology (IT) leaders. Many organizations across different industries lack strong leadership, as exposed by COVID-19. Companies aim to keep exceptional leaders and establish upbeat workplaces to achieve success. Although previous research has examined leadership effectiveness, it is still unclear how best to manage employees' perceptions of effective leadership. The goal of this research is to provide new insights into what can improve perceptions of leadership effectiveness. I explored the role executive leadership coaching has on managers working in the Information Technology (IT) field. Current literature often mentions the need for …

Data-Driven Default Prediction: Insights From Lending Club, Shumaila Gilani, Viktoria Kleer Kliimand

SPARK Symposium Presentations

Peer-to-peer (P2P) lending has transformed consumer credit markets by providing an alternative to traditional banking institutions. LendingClub, a pioneer in this space, facilitates lending between individual investors and borrowers through a data-driven risk assessment model. Our research aims to enhance loan default prediction by developing a more precise classification model based on LendingClub’s historical loan data, ultimately improving risk assessment for investors.

Utilizing a dataset of approximately 650,000 loans from 2007 to 2015, we construct a predictive model to classify loan default risk. Our approach focuses on key financial indicators, including interest rates, borrower grades, debt-to-income ratio, and delinquency history, …

Data Quality And Enterprise Architecture: An Analysis Of The Awareness And Knowledge Of Data Quality Artifacts, Principles, Practices, And Application In Enterprise Architecture, Jason Alan Minton

Theses and Dissertations

Enterprise Architecture (EA) is a discipline, approach, and practice that aims to align the enterprise’s technical infrastructure, strategy, processes, and technology investments with the organization’s strategy to fulfill the mission and vision. Data quality is conformance to data specifications (Talburt, 2015, p. 192), and low data quality has significant implications for decisions and outcomes across the enterprise. Scant literature and research exist surrounding the intersection, integration, and impact of data quality within EA practices. This research examines the awareness and understanding of Enterprise Architect and Technology Architect populations regarding data quality concepts, artifacts, and tools. The research aims to answer …

The National Cybersecurity Teaching Coalition: Expanding Cybersecurity Education Opportunities, Paul Wagner, Melissa Dark, Robert Honomichl, Filipo Sharevski, Sandra Leiterman

Journal of Cybersecurity Education, Research and Practice

The increasing prevalence of cybersecurity threats and the shortage of qualified professionals necessitate innovative solutions for cybersecurity education at all levels. Despite the expansion of post-secondary cybersecurity programs, employer dissatisfaction with graduates and a lack of standardized introductory curricula highlights the need for structured secondary education pathways. The National Cybersecurity Teaching Coalition (NCTC) and its National Cybersecurity Teaching Academy (NCTA) address this gap by equipping high school educators with the necessary knowledge and credentials to teach cybersecurity effectively. NCTA offers an 18-credit cybersecurity graduate certificate program to ensure teachers are competent and confident to develop and teach cybersecurity curriculum with …

The Impact Of Ai Use In Programming Courses On Critical Thinking Skills, Christian Jay St Francis Clarke, Abdullah Konak

Journal of Cybersecurity Education, Research and Practice

Proficiency in computer programming extends far beyond memorizing syntax; it depends on the cultivation of critical thinking. Computer programming requires multiple interconnected competencies, including systematic problem analysis, algorithmic reasoning, mastery of programming languages, debugging capabilities, a comprehensive understanding of software development methodologies, rigorous testing practices, and systematic troubleshooting approaches. These skills are also essential for cybersecurity experts; cybersecurity programs require several programming courses to enhance students’ technical and critical thinking skills. Generative AI (GenAI) technologies have fundamentally changed the process of developing applications and approaches to teaching coding. The growing use of GenAI technologies by students in writing computer code …

Library Post Partnerships: A Solution To Increase Access To Public Library Facilities In The Las Vegas Metropolitan Area, Wendy Rein

Calvert Undergraduate Research Awards

Resource deserts are areas with residential populations that lack access to public amenities. Current standards in the field of Library and Information Sciences recommend a two-mile buffer zone around public libraries in order to ensure access and use of facilities. In the Las Vegas metropolitan area, multiple library deserts can be identified overlapping with areas designated for community development. This research shows that public libraries provide resources that can improve community metrics, notably educational and vocational outcomes, but that many neighborhoods in the region lack access to a facility. Increasing the distribution of public libraries as they are currently architecturally …

Digital Transformation And The Future Of Work: Closing The Digital Skills Gap, Siu Loon Hoe

Research Collection School Of Computing and Information Systems

The purpose of this article is to discuss the near future digital technology landscape and propose several specific in-demand digital skills for organizations and individuals in the next few years. This article reviews some recent publications from representative inter-governmental, governmental, non-governmental, and commercial organizations on the rise of digital technologies and corresponding growth in digital jobs. Within this context, several specific in-demand skills are proposed by the author who has written a book on the topic of digital transformation. Rapid advancements in digital technologies continue to shape organizational practices and the future of work. To take advantage of emerging digital …

The Urgency Of Instituting Systemic Cybersecurity Curriculum Within Stem At Secondary Educational Levels In Preparation For Postsecondary Institutions., Robert Spencer

Journal of Cybersecurity Education, Research and Practice

Over the last 20 years, many secondary institutions have made advances developing curriculum defined as “STEM (Science, Engineering and Mathematics)” in order to ensure secondary students are eligible to apply as well excel in technology degree programs at the college and university levels. Although various initiatives exist, there are studies however, which allude to a great possibility that there will be a lack of cybersecurity professionals filling present day and anticipated future positions. Despite a large number of federal and educational enhancements there is need for additional research regarding instituting overall systemic processes and curriculum which supports secondary student transition …

Perceptions Of Artificial Intelligence In Healthcare: A Qualitative Study Among Physicians And Nurses In Florida, Aaron Miri

MUSC Theses and Dissertations

This investigation will leverage participant focus group interviews with 32 clinicians (16 nurses / 16 physicians) to study what, if anything, is inhibiting AI adoption across the hospital. Specific physicians will be sourced across the key service lines of primary care, oncology, cardiology, behavioral health, and emergency department medicine, as these tend to be patient volume driven and thus have the maximum amount of potential for positive impact leveraging AI. Nurses in these same departments will be assessed to analyze if there is a similarity or difference between the nursing and physician AI adoption barriers.

State Of The Grid: Cybersecurity Best Practices For The Utility Industry, Corban Garcia

SACAD: Scholarly Activities

Developing a strong cybersecurity posture is essential for protecting critical infrastructure, especially in the utility industry. This study analyzes a multi-layered cybersecurity approach that integrates risk management, technology, governance, and workforce training. Based on an examination of industry literature, six key steps were identified. These include assessing security posture, developing policies, implementing security controls, employee training, incident response planning, and regular audits. Each step plays a vital role in mitigating cyber threats and ensuring operational resilience. A comparative analysis of cybersecurity frameworks and real-world incidents highlights the necessity of proactive security strategies. Without these foundational steps, organizations face greater risks …

Enhancing Interoperability In Geospatial Analytics Systems: Navigating Diverse Standards For Optimal Data Integrity, Justin W. Bennett

Dissertations

In this study, we explore the domain of geospatial analytics, focusing on how different geographic information systems (GIS) and technology solutions can better communicate and maximize interoperability. Central to our study is the impact of this interoperability on data integrity, which is critical for accurate decision-making in domains like urban planning, environmental management, and national security. Accurate decision-making requires modeling ecosystems that are easy to comprehend and are often intricate due to their physical or artificial nature and the diversity of geospatial parameters; therefore, it is essential to gather a comprehensive array of spatial and temporal measurements. We examine the …

Are Emojis The New Words? A Sentiment Analysis Of Social Media Brand Conversations, Yashodhan Karulkar, Dev T. Vora, Siddharth Vaddepalli, Yash Thakur

Journal of International Technology and Information Management

Emojis have become an increasingly important aspect of consumer-brand interactions in the Indian subcontinent. However, the impact of emoji use on brand image and mental health remains underexplored, particularly in emerging economies like India, where structured research on this topic is limited. To address this gap, the present study analyzes over 4,600 consumer tweets related to 19 prominent brands across eleven industries. Using VADER sentiment analysis, the research develops a metric to assess consumer sentiment and brand engagement in relation to emoji usage. The findings indicate that effective integration of emojis contributes to positive consumer sentiment and enhanced brand engagement. …

Sustainability In Forex Trading: A Review In Search Of The Sarsa-Fis Hybrid Method As A Novelty, Joni Fat, Parwadi Moengin, Pudji Astuti, Sally Cahyati

Bulletin of Monetary Economics and Banking

This study employs meta-analysis, rich pictures, timeline analysis, and causal loop diagram to explore the sustainability impacts of the SARSA-FIS hybrid method in forex trading robots. It reviews 56 references (2018-2023), using rich pictures to map AI-driven interactions. Timeline analysis traces AI’s evolution in forex, while causal loop diagram clarifies its role in market dynamics. Responsible algorithms and SRI principles mitigate risks, promoting ethical trading. SARSA-FIS enhances strategies, leveraging AI for sustainable forex practices amidst global uncertainties. The research identifies gaps and positions SARSA-FIS as a novel approach, providing a foundation for advancing AI applications in finance, particularly in forex …

Educating Students On The Behavioral And Psychological Aspects Of Romance Scam Victimization Via A Social Engineering Competition, Rachel Bleiman, Hwanhee Park, Aunshul Rege

Journal of Cybersecurity Education, Research and Practice

The online dating industry generated 2.98 billion USD in 2023 and is estimated to reach 3.6 billion USD by 2025. Not surprisingly, online dating platforms are rife with romance scams that cause financial damages, with estimated losses of 1.3 billion USD in 2022 alone. Additionally, victims suffer emotional and psychological harms. This paper shares findings from a 2023 Romance Scam and Social Engineering Competition (RSSEC) that introduced students to the behavioral and psychological aspects of romance scams. Specifically, the competition aimed to expose students to (i) understanding how victims experience social engineering (SE) - the psychological manipulation of human behavior, …

Utilizing Ai For Improved Credit Risk Assessment, Emel Baglarbasi

Harrisburg University Dissertations and Theses

As the finance sector continues to evolve, traditional risk assessment methods struggle to calculate default risk and identify nonlinear relationships accurately. This research examines an alternative risk assessment model designed to estimate credit risk more accurately and efficiently in the credit processes of individual customers, which are one of the primary sources of income for the banking sector. It presents the theoretical design of an AI-based model. The use of this AI model can reduce human error in processes, improve risk assessment accuracy, and expedite procedures. The study adopts a postpositivist worldview and employs a quantitative research design. Algorithms including …