Organizational Communication Commons^™

Ua68/1/2 Student Awards Ceremony Program, Wku Potter College Of Arts & Letters

WKU Administration Documents

Student awards ceremony program which has photos, brief biographies and faculty endorsements of student award winners.

Communication In Organizations Curriculum - Online Degree Program, Communication Studies

Curriculum Programs

This online degree completion option will help students enhance their marketability in today’s professional environment through the integration of theory and practice and the development of relational and organizational communication skills. Individuals who are proficient communicators are more valuable in contemporary organizations that are increasingly global, team-based, and feature flatter hierarchical structures.

Corporate Communication Curriculum, Communication Studies

Curriculum Programs

Communication is identified as one of the top skills required in any organization. This option provides students with the knowledge, values, perspectives, and skills necessary to understand the roles, functions, strategies, and management of positions within organizations with high communication demands.

Universal Design For Belonging: Living And Working With Diverse Personal Names, Karen E. Pennesi

Anthropology Publications

There is great diversity in the names and naming practices of Canada’s population due to the multiple languages and cultures from which names and name-givers originate. While this diversity means that everyone encounters unfamiliar names, institutional agents who work with the public are continually challenged when attempting to determine a name’s correct pronunciation, spelling, structure and gender. Drawing from over a hundred interviews in London (Ontario) and Montréal (Québec), as well as other published accounts, I outline strategies used by institutional agents to manage name diversity within the constraints of their work tasks. I explain how concern with saving face …

Communication Strategies As Drivers Of Nonprofit Donor Retention, Tamieka Jameson

2017 Program & Posters

Retaining loyal and engaged donors is a critical component of sustainability for nonprofit organizations. The purpose of this single-case study was to explore communication strategies used by senior leaders of a nonprofit organization. The findings of this case study may ensure leaders’ ability to serve and improve their communities by engaging at-risk youth in programs and activities designed to help them acquire performance arts skills, develop leadership skills, and improve their lives.

Internal Strategies For Assessing Organizational Communication Channel Effectiveness, Melvin E. Murphy, Douglas G. Campbell

International Journal of Applied Management and Technology

Evolving communication technology, the increased volume of information needed by businesses and the intensified competitive environment have made internal company communication more critical to business success. The purpose of this multiple case study was to explore strategies for assessing the effectiveness of internal communication channels used by managers and leaders of three law firms in the Commonwealth of Virginia. The participating firms were recognized by their peers as being exceptionally well managed. Data from interviews and company documents were analyzed through the conceptual lens of channel expansion theory and the use of software coding to identify patterns and themes. Three …

Why Our Financial Literacy Programming Died (And How Yours Can Succeed), Wendy C. Doucette

ETSU Faculty Works

This is the story of a financial literacy endeavor that sputtered, surged, and then died. While it did not succeed at my institution, I share the story and the resources in the hope that its successes and failures might be of use to others.

Although I had already been a professional librarian for seven years when I took my new position as Graduate Research and Instruction Librarian at East Tennessee State University near the beginning of fall semester 2014, I had never worked in public services. Fortunately, I had been a teacher, received professional training in pedagogy, and was comfortable …

A Case Study Exploration Of Strategies To Improve First-Line Supervisor Problem-Solving Abilities In The Retail Supermarket Industry, John E. Jarvis, Irene A. Williams

International Journal of Applied Management and Technology

First-line supervisors in U.S. retail organizations are unable to resolve nearly 34% of typical daily customer problems for their organizations. The purpose of this single-case study was to explore the strategies retail supermarket managers have used to improve first-line supervisor problem solving abilities within a retail supermarket company in Winston-Salem, North Carolina. Data were collected from semistructured interviews with four retail store manager participants with a successful record of improving first-line supervisor problem solving abilities. Based on inductive data analysis and methodological triangulation of the data collected, four themes emerged after the data analysis: (a) the importance of communicating expectations …

Collaborative Practices Among Professionals In Special Education Workplaces, Shannon Lynne Coughlin

Honors Theses and Capstones

The aim of this study is to examine collaborative relationships existing among professionals working in special education and specifically the relationships between school-based speech-language pathologists (SLPs) and elementary school classroom teachers. A survey was administered to classroom teachers in New Hampshire. The first part of the survey asked teachers their opinions regarding the extent to which SLPs should be collaborating with teachers. The second part of the survey asked teachers to estimate how often they engaged in collaborative practices with the SLP currently working in their school. Results indicated that teachers would prefer SLPs to spend significantly more time in …

A True Fairytale “Happily Ever After”: An In-Depth Communication Analysis, Courtney E. Dempsey

Senior Honors Projects

Walter Fischer’s Narrative Paradigm states that people are natural born storytellers, they will convey thoughts and feelings through creating a story. These stories must adhere to two principles, fidelity and coherence. While coherence addresses the structure of the narrative, if this story has any resemblance to an archetype, fidelity deals with the story’s rationality, does it make sense? Fischer’s narrative can be applied across many different disciplines.

For this particular analysis I chose to apply Fischer’s Narrative Paradigm to different bridal narratives. While being a bride is an archetype itself, within that narrative there are distinct themed narratives that have …

On Making A Difference: How Photography And Narrative Produce The Short-Term Missions Experience, Joshua Kerby Jennings

Theses and Dissertations--Community & Leadership Development

Short-term missions participants encounter difference in purportedly captivating ways. Current research, however, indicates the practice does not lead to long-lasting, positive change. Brian M. Howell (2012) argues the short-term missions experience is confined to the limitations of the short-term missions narrative. People who engage in short-term missions build assumptions, seek experiences, understand difference, and convey meaning, as a result of this narrative. The process of telling and retelling travel stories is integral to the short-term missions experience. Drawing upon literature on tourism, narrative, development, and photography, this study intends to evaluate the inefficacy of short-term missions through the stories which …

University Of Nebraska At Omaha Department Of Biomechanics Annual Report Spring 2017, Department Of Biomechanics, University Of Nebraska At Omaha

Biomechanics Annual Report

This report contains:

A letter from the Director: Dr. Nick Stergiou

Articles about Updates: Center for Research in Human Movement Variability

Articles about the Updates

Articles on Other Projects

Article about Beyond the Boarders

Articles on Outreach

and Highlights

Nbc Peacock North Winter 2017, Peacock North Staff

NBC Peacock North Newsletter

Highlights include: Peacock Profile: A Conversation with Les Crystal, Lucy Jarvis -- Marilyn's Page -- Peacock History: Rick Caro's 40 Years at NBS, The Laramie Peacock -- Silent Microphones

A Comparative Analysis Of The Organizational Effectiveness Of Three Korea Land And Housing Corporation Construction Field Groups, Jachoon Koo

MPA/MPP/MPFM Capstone Projects

The purpose of this study is to propose a performance evaluation method (organizational effectiveness value) that is most suitable for LH field organizations and to suggest an improvement plan by comparing and analyzing the results from organizational perspective.

I compared and contrasted three LH construction fields. The following is my research findings: First, the main factors which determine successful or unsuccessful field are organizational cohesion and inter-organizational communication. Mutual communication of field groups affects the quality more, if the field conditions are difficult. Second, if field groups fail to cohere and communicate, it is likely to lead to low performance …

Beyond The Bike; Identity And Belonging Of Free Cycles Members, Caitlyn Lewis

Graduate Student Theses, Dissertations, & Professional Papers

A qualitative analysis was conducted at the community bicycle shop, Free Cycles, in order to examine participants’ identities and belonging within a community of practice. Semi-structured interviews with 19 members of the community and 50 hours of participant observation were conducted. Data analysis followed the grounded theory methodology of Strauss and Corbin (1990). Four research questions were proposed to examine the ways participants at Free Cycles identified with the bicycle-related practices of bicycle riding and maintenance, co-constructed the collective organizational identity, and developed a sense of belonging within the community amongst other members. The constructs of identity and belonging were …

Brunswick Educational Access Television Social Media Campaign, Nicole Rhoades

Williams Honors College, Honors Research Projects

This social media campaign is to be executed by student managers within the Brunswick Schools Video Program. The Video Program provides journalistic experience to young students by immersing them in print and broadcast journalism that is provided to the Brunswick-area through Brunswick Educational Access Television.

Using Conversation Analysis In Data-Driven Aviation Training With Large-Scale Qualitative Datasets, William A. Tuccio, Maurice Nevile

Journal of Aviation/Aerospace Education & Research

This paper contributes to a growing body of work related to the Conversation Analytic Role-play Method (CARM) by studying the primary flight instruction environment to create training interventions related to radio communications and flight instruction practices. Framed in the context of conversation analysis, an approach to the detailed analysis of naturally occurring interaction, the large-scale, long-duration qualitative audio/video data collection and coding methodology is discussed, followed by trends identified in the ongoing study. The concept of CARM “trainables” are discussed with examples. The study shows that large-scale qualitative datasets may be leveraged to produce valuable data-driven training interventions.

Service Standards In Higher Education: Lasswell's Communication Model As A Training Tool, Crystal R. Alston

Masters Theses

This paper examines a service standards training process established during the 2016/2017 academic year for Prairie State College (PSC), a two-year community college located in Chicago Heights Illinois. The goal of examining and revising the service training process was to enhance the quality of service after the college received poor service reviews from a recent satisfaction survey. Lasswell's Communication Model was used to create content and structure for a training manual and workshop as part of the overall service training process at PSC. The service standards and training manual was successfully developed and is currently being tailored to accommodate the …

Improving Planning: Quantitative Evaluation Of The Premortem Technique In Field And Laboratory Settings, Madeline Peabody

Dissertations, Master's Theses and Master's Reports

This thesis compares different plan evaluation techniques in a series of experiments. The Premortem plan evaluation method can help people reduce overconfidence and generate more reasons a plan might not succeed. This research evaluates the extension of the Premortem to shorter planning time periods, evaluates the effectiveness with team generated and executed plans, and compares the use of this technique among individuals and teams. In Experiment 1, 52 Army Cadets operating in teams completed six time-constrained field exercises that required planning, half using the Premortem and half using a standard Military plan evaluation process. When teams used the Premortem they …

Is Saying “Sorry” Enough? Examining The Effects Of Apology Typologies By Organization On Consumer Responses, May O. Lwin, Augustine Pang, Jun-Qi Loh, Marilyn Hui-Ying Peh, Sarah Ann Rodriguez, Nur Hanisah Binte Zelani

Research Collection Lee Kong Chian School Of Business

Apology has been found to be the most effective strategy in times of crises. However, there is a dearth of research on the kinds of apology used and how primary stakeholders, in particular consumers, received them. This study aims to examine consumer responses to the types of apologies offered post crises against the levels of attribution of responsibility. We also assess the potential mediating role of ethical concerns by developing the Perception-Behavioral Model of Crisis Response. An experiment was conducted to ascertain consumers’ impression of the organization post-apology. The results showed that the attribution of crisis responsibility significantly influences complaining, …

Corporate Decision Making Dalam Komunikasi Organisasi, Rebekka Rismayanti

Informasi

In an organization, decision making is anessential factor to achieve its goals. The decision-making process is a process of selecting the best alternative from many alternatives that systematically chosen as a way to resolve the problem. The decision is seen as a "choice between the alternatives" as well as a form of communication that fulfills the social expectations of the organization's members. So the goal setting, onflow of information as well as individual's values within the group affect the decisions made by the group itself. Then, the leadership-participation style in decision-making is the most important factor for creating the mutual …

Kritik Terhadap Teori Spiral Of Silence: Komunikasi Masyarakat Madura Dalam Konflik Sunni-Syi'ah Di Sampang, Ferry Adhi Dharma

Informasi

The sunni-shiite conflict that occurred in Sampang, Madura has yet to be resolved.
Therefore, this study aims to determine the process to fight the opinion that a conflict
occurred between the two. The research was conducted in the Karanggayam village,
Omben and Blu'uran village, Karang Penang, Sampang, Madura and mansions Puspa
Agro Sidoarjo with the phenomenological method. That is, the phenomenon under
study will be illustrated by personal experience of informants through interviews. To
determine the validity of the data, then the triangulation on the data obtained. Results
are the conflicts caused by differences of opinion between the two groups …

Pengaruh Kepuasan Komunikasi Organisasi Terhadap Kinerja Pegawai Di Sekretariat Dprd Kota Singkawang, Agus Triyono, Kurnia Riyantini

Informasi

In an effort to achieve a success, then the satisfaction of organizational communication is a very important factor, it 'caused communication satisfaction is the result of a number
of processes that are internal and external.Employees is one of the most important assets who participate in helping in the achievement effortof organizational goals that is realization of the vision and mission of the organization. Therefore, good cooperation between the organization and all employees are indispensable so that common goals can be realized. This research aims to find the influence of communication organizational satisfaction to employees performance in Secretariat Legislature Singkawang city. …

Social Media At Work: The Roles Of Job Satisfaction, Employment Status, And Facebook Use With Co-Workers, Brett W. Robertson, Kerk Kee

Communication Faculty Articles and Research

Limited research has studied workplace satisfaction in a computer-mediated context, particularly with the use of social media. Based on an analysis of an online survey of working adults (N=512) in various companies and organizations in a metropolitan area in Southern California, we tested the relationships among time spent on Facebook interacting with coworkers, employment status, and job satisfaction. Results show that an employee’s satisfaction at work is positively associated with the amount of time they spend on Facebook interacting with co-workers. Contrary to our initial predictions, results to the second and third hypotheses revealed that part time employees reported having …

Incorporating Experiential Theory Into Virtual Strategic Planning Processes, Chris Perkins

Capstone Collection

Experiential learning theories, such as David Kolb’s Experiential Learning Cycle (2015) contribute to more than just learning environments. In this Training Course Linked Capstone I facilitated a six-week strategic planning workshop for the Diversity and Inclusion Advisory Group (DIAG) of AFS-USA, an intercultural youth exchange organization. Kolb’s cycle acted as framework for the workshop. The DIAG operates as a virtual team, with members across the United States, therefore I designed the workshop for implementation via the internet and telephone conversation. I consulted research on virtual team structure and participatory practices in strategic planning in order to design a program which …

Implementing Vocational Training At Escuela Quiteña De Estudios Bíblicos, Joshua K. Marcum

Doctor of Ministry Theses and Dissertations

This DMin project addressed the problem of the absence of a viable training model to equip graduates of EQEB (Escuela Quiteña de Estudios Biblicos) for self-sustaining ministry. Based upon a theology of vocation, the project implemented and evaluated the inclusion of a technical-skills component to EQEB’s current seminary training. The project followed the integration of sixteen EQEB students in the vocational program implemented during the 2015-2016 school year. Qualitative research data gathered from five group interviews with these students, my own field notes, and a faculty interview provided the substance upon which I based the project´s findings. Over a seven-month …

Volunteer Yearbook 2016, Centracare Health

Volunteer Yearbook

• VOLUNTEER AUXILIARY BOARD pg. 1
• JUNIOR VOLUNTEER ADVISORY COUNCIL pg. 1
• VOLUNTEER AWARDS pg. 2-3
• VOLUNTEER AWARDS pg. 4-5
• AREAS of SERVICE pg. 6-10
• VOLUNTEER PROGRAM SUMMARY pg. 12
• HIGHLIGHTS pg. 13
• SUMMARY of OPERATIONS St. Cloud Hospital Volunteer Auxiliary pg. 14
• PROJECTS FUNDED pg. 15
• WAYS to GIVE pg. 16
• FEATURED PROJECTS pg. 17-21
• MILESTONES of SERVICE pg. 22-24
• VOLUNTEER SUPERVISORS pg. 25

Rhetorical Analysis Of Monsanto, Kyle J. Brannon

Undergraduate Honors Theses

Rhetoric, and therefore persuasion, can be utilized to impact society in profound ways. These communication devices can also be used for more sinister and nefarious purposes that can leave black marks on any society’s history. For the purpose of this rhetorical analysis, I thoroughly investigated three artifacts used by the Monsanto Corporation. This project attempts to show how Monsanto utilizes rhetoric and persuasion to convince consumers their products are safe to purchase, although there is no scientific consensus regarding that safety to humans and the environment. Through an examination of these artifacts, I was able to examine how Monsanto used …

Formulating A Covenant Of Discipleship For The Membership Of The Gwinnett Church Of Christ, David Chisholm

Doctor of Ministry Theses and Dissertations

This project addressed the lack of a covenant of discipleship for the membership of the Gwinnett Church of Christ (GCC). The purpose of the project was to develop such a covenant document to help all the members of GCC better live out the process of becoming more like Jesus. To provide a theological foundation for this project, I explored discipleship in the exhortation sections of the book of Hebrews, which specifically addresses the need for greater commitment and intentionality amongst a community of faith. I also explored the theoretical framework of how formulating a discipleship covenant document could create progress …

Using Relationship Theory To Improve Stem Outreach To Corporations: A Case Study For Starbase Los Alamitos, Mark Gibson

Journalism

The goal of this study was to improve corporate outreach efforts for an educational program called Starbase Los Alamitos. This Starbase program is part of a larger effort by the Department of Defense to improve STEM (science, technology, engineering, and mathematics) education in the United States.

This study was guided by the following research question: How can STEM programs use relationship management theory to improve corporate outreach? A review of the literature was performed and this study used relationship theory to design eight questions for a four person focus group. Control and treatment websites were identified. Participants were shown the …