Organizational Communication Commons^™

The Digital Incorporated Worker Narrative: A Mixed Methods Study Of Digital Capital, Work Selection, And Outcomes In The Fourth Industrial Revolution, Tracie King

Dissertations

Digital technology permeates society and industry, making digital-ready workers necessary for firms of all sizes as a firm seeks competitiveness in the market (Bergson-Shilcock et al., 2023; de Ruyter et al., 2018; Gorski et al., 2022; Karaboğa, 2023; Kim et al., 2017; Qureshi Zia, 2019). Firms seeking digital-ready workers face a complex digital divide that creates a worker shortage (Bergson-Shilcock et al., 2023; Karaboğa, 2023; Qureshi Zia, 2019). This study aims to describe workers' work selection, work experience, and outcomes in a complex digital society.

Most digital divide research focuses on the individuals excluded from owning, accessing, and having skills …

Collective Memory And Place Attachment Expressed As Communicative Constitution Of Community, Amy Jo Ellefson

Dissertations

Twenty-six residents of Ralston, Nebraska recorded oral histories for use in the city library’s 100-year anniversary celebration. The recordings build a limited history of the city and expose residents’ collective memories as a conduit to place attachment in a changing community. By positioning the City of Ralston as an organization using the Four Flows approach to the communicative constitution of organization [CCO], I examined communication by members of the organization as maintaining the city. Qualitative coding of the city’s Facebook page and narrative analysis of the oral history recordings produced identifiable categories related to collective memory, place attachment, and the …

Exploring Local Elected Officials' Capacity To Govern Effectively, Mario King

Dissertations

A successful local government exemplifies inclusivity, innovation, and deliberate decision-making, all advancing responsible management of taxpayers' resources. In this qualitative investigation, a phenomenological approach is employed to delve into the lived experiences of local elected officials. The aim of this study was to gain insights into the capacity of these local elected officials for success in governance. Subsequently, the insights from these local elected officials' experiences are harnessed to evaluate their influence and impact on municipal performance.

The management of municipal performance encompasses the provision of social services, the maintenance of fiscal operations, and adherence to statutory obligations (Avellaneda, 2008). …

Media Narrative Competition Between The U.S. And China During Covid-19, Zhenzhu Zhang

Dissertations

This study examines the narratives that were presented in Chinese and American media by using Dr. Li Wenliang (one of the first people who tried to raise the alarm about the outbreak of COVID-19), and the COVID-19 origin controversy as case studies to understand how these news stories conflicted and which tellings became dominant. The way these two cases have been depicted in the media has changed over time. Understanding how that depiction changed is important because it helps demonstrate how narratives function to frame crises. The current study uses narrative, and framing theories to support thematic analysis of news …

Covid-19 & University Stakeholders: A Faculty Perspective, Torie Fowler

Dissertations

The purpose of this study was to investigate faculty member perceptions of job satisfaction, response efficacy, organizational communication efforts, along with organizational trust and goodwill in relation to the COVID-19 crisis. A cross-sectional survey was conducted, using faculty members employed at their institution of higher education during the 2019-2020 and 2020-2021 academic years. A total of 285 responses were analyzed.

Results of this study suggest faculty member perceptions of job satisfaction and response efficacy were significant in predicting perceptions of trust and goodwill. The most significant predictor of organizational trust and goodwill was perceptions of organizational communication efforts. Also, this …

Barriers And Enablers To Building Entrepreneurial Ecosystems As Perceived By Change Agents In The Workplace, Shanda Barrett

Dissertations

This study explores factors that influence entrepreneurial ecosystems. Clifton (2010, 2015) recommends entrepreneurship, better business models, and new business startups as a solution for economic renewal in the United States and specifically identifies disengaged workers and low-energy workplaces as the starting point. The recommendation does not address how to make workplaces conducive to entrepreneurial activity, nor does the recommendation address how to engage entrepreneurial employees.

Existing literature outlines the known tensions between theory, anecdotal evidence, and the professional practice of building entrepreneurial ecosystems. To date, the term entrepreneurial ecosystem exists as a metaphor in the extant literature. While scholars have …

Perceived Support And Connectedness In Greek-Letter Organizations During The Covid-19 Pandemic, Julia Bishop

Honors Theses

The goal of this project is to assess whether or not students involved in the fraternity and sorority life community at The University of Southern Mississippi feel supported and connected in their respective chapters. To understand students’ perspectives in this area, a survey was developed. The survey included questions pertaining to the experiences of Greek-letter organization members with the chapter environment, efforts of chapter leadership, and personal feelings of connectedness during the COVID-19 pandemic. The survey was sent out to all 26 fraternity and sorority chapter presidents at The University of Southern Mississippi, including the College Panhellenic Council, National Pan-Hellenic …

​Burned Out But Barely Begun: A Qualitative Study On Newer Clergy And Communication Surrounding Emotional Labor And Personal Well-Being In South Mississippi, Lauren Noll

Master's Theses

This study provides an overview of the concepts surrounding clergy burnout,

organizational culture, and emotional labor theory. Furthermore, it explains the need

for  clearer understanding of clergy perceptions of their own personal

experiences with burnout and their emotional wellbeing in relation to their organizational environment and careers as clergy members. The methodology of qualitative interviews sought to understand the narratives and experiences of clergy members from their own words and worldviews rather than from a statistical basis or analysis.

This research found answers to key questions involving communication about burnout in the context of organizational culture and emotional labor, including …

Relationship Between Self-Development, Mentorship, And Senior Military Officer Moral Judgment, Garry Thompson

Dissertations

Despite a renewed emphasis on ethics programs across the Department of Defense (DOD) since 2007, the number of senior officer ethical failures increased by 13% from 2015 to 2017 (Copp, 2017). If the trend of ethical failures and misconduct continue, the military faces a further decline in public confidence (DoDOIG, 2017). The 2017 DOD Inspector General report noted the trend of senior leader ethical failures might foster negative public perceptions regarding military leader’s overall dedication, sacrifice, ethics, and character (DoDOIG, 2017).

A review of military literature revealed the importance of mentorship and self-development in professional development; however, gaps between …

Supervisor-Subordinate Conflict Negotiation: Examining The Core Concerns In Light Of Communication Accommodation And Gender Roles, Piyawan Charoensap-Kelly

Dissertations

This quasi-experimental study examined a supervisor-subordinate negotiation of an emotion-laden conflict from the lens of the core concerns framework, communication accommodation theory, and gender roles research. Results empirically support CCF that, by accommodating or attending to the employees’ core concerns, managers can stimulate employees’ positive emotion and integrative intention. However, under- and overaccommodating the core concerns can lead to distributive intention. Additionally, the employees’ perception of manager goodwill can strengthen or attenuate the positive effect of core concerns accommodativeness on outcome variables especially for male managers. Thus, moderate accommodation is recommended for male managers. For female managers, the results show …

Exploring A University System Through Organizational Communication Routines Involving Risk, Sean Fourney

Dissertations

Given the nature of differing risks that can damage higher education institutions, perception from leaders’ perspectives is crucial in viewing organizational behavior regarding potential damage to the system. This case study investigated how a university staff perceives, communicates, and organizes about risk. Thirty interviews (27 one-on-one, 2 via email, and 1 over the phone) with campus leaders sought to identify how those in a higher education institution collectively communicates elements of risk within and beyond its environment while potentially forming relationships in attempts to mitigate it. An applied thematic analysis revealed that informants perceived risk as a system issue to …

Sony Pictures And The U.S. Federal Government: A Case Study Analysis Of The Sony Pictures Entertainment Hack Crisis Using Normal Accidents Theory, Mohamed Ismail

Master's Theses

In this case study, I analyze the 2014 North Korean computer database hack of Sony Pictures Entertainment (SPE), a serious national security crisis of cyberterrorism. I utilize Normal Accidents theory as a lens, to help explain how the accident within one system (SPE) and later crisis lead to the interaction with a second system (U.S. Federal Government), the development of a new crisis, and the need for a crisis response from system two. The evolution of a single organization’s accident into a national security crisis does not occur without specific complex interactions that take place to connect the two systems …

The Voice And Action Of Service: Exploring Nonprofit Volunteerism From A Dual Perspective, Colleen L. Mestayer

Dissertations

Key factors emerged for communicating with volunteers and staff in the nonprofit sector using a mixed methods approach in two phases. Phase I sought to explain volunteer satisfaction through the development of a new model that included motivation, identification with the nonprofit organization, attachment to the nonprofit organization and its mission, and the impact of interpersonal relationships formed between staff members and volunteers. Findings indicated that the model was an accurate predictor of volunteer satisfaction, and all variables were significantly correlated to volunteer satisfaction. Phase II sought to discover the communication patterns used by internal stakeholders of the nonprofit organization …

External Organizational Identification, Parasocial Relationships, And Social Media Use, Lindsey Webb Dancy

Dissertations

The pervasive use of the Internet for social purposes has led to organizational and social change, as well as social movements online throughout the world. Of particular interest in this study is commitment to organizations by patrons and stakeholders showcased via social media outlets. This research includes a review of organizational identification, parasocial relationships and social media research followed by a detailed description of the method, which included the creation and testing of a questionnaire examining the organizational identification and parasocial relationships of external publics, and their social media use. A hypothesis is put forth suggesting that there is a …

The Use Of Humor For Emotion Management On The Job: An Exploration Of 911 Communication Centers, Jennifer Dell Mclaughlin

Dissertations

This study sought to understand how humor affects a person’s ability to cope and manage their emotions in a high stress organizational environment. 911 communication centers are work environments where stress is commonplace, and the work environment can instantly become erratic and chaotic.

This study explored the role humor has in assisting organizational members with emotion management in a high stress job and the types of humor used by members to handle their job and cope with the stress.

The results suggest that humor is pervasive in 911 communication centers, and dispatchers use humor for personal coping, co-worker bonding, and …

Shock Rhetoric, David Robert Nelson

Dissertations

Social movements create a public perception of themselves through rhetorical messages and demonstrations. In order to gain the public's attention, some radical groups use any rhetorical means necessary, including offensive remarks and conduct. Groups, such as the Westboro Baptist Church and Bash Back!, rhetorically challenge the boundaries of prudence. The purpose of this study is to identify, depict, and provide insight regarding shock rhetoric. This study will compare protest methods, visual imagery, and language choices used by Bash Back! and the Westboro Baptist Church. This dissertation helps illuminate why and how groups or individuals use shock rhetoric.

Source-Message-Receiver In Integrated Marketing Communication: A Study Of U.S. Institutional Advancement, Sharee Leblanc Broussard

Dissertations

Because integrated marketing communication (IMC) research has traditionally been problematic, this study used an existing scale to determine that higher educational institutional advancement (alumni, marketing-communications, development) is an appropriate venue to study the process model. Responses from practitioners representing every department within advancement, every regional accrediting body and each of the baccalaureate to doctoral Carnegie Classification levels indicated the IMC process model is both understood and its tenets practiced by practitioners at all sizes and levels of institution. The study was of interest to the practitioners as more than half of the respondents requested a copy of the results. Additionally, …

A Cross-Cultural Study Of Intergenerational Communication In Workplace, Yan Guan

Dissertations

This study investigates intergenerational relationships in organizational settings and uses Communication Accommodation Theory (CAT) to examine the influence of age, power, culture, and self-construal on young workers' perceptions of intergenerational communication. According to CAT, communication is stereotypical due to outgroup bias, people favor their own age or power group more than other age or power groups. CAT research showed that young Asians' perceptions of intergenerational communication may be more negative than their Western counterparts. Self-construal was studied to understand the nature of culture's influence. Research and theory supported nine hypotheses and three research questions.

A study using self-report measure was …

A Case Study Analysis Of Organizational Crisis Communication During Hurricane Katrina, Rebecca Nell Woodrick

Dissertations

This study analyzed an educational organization's crisis communication with its employees regarding the devastation caused to the organization and to employees by hurricane Katrina in 2005. This study drew upon literature regarding communication in crisis and in particular, natural disaster crisis, to ascertain to what degree employees felt the organization engaged in characteristics of High Reliability Organizations. A case study approach employing both qualitative and quantitative data was utilized.

The data revealed that the organization was perceived by employees has having adequately communicated before and after Katrina. Data further revealed that the organization engages in behaviors consistent with practices of …

The Influence Of Verbal Aggressiveness And Verbal Argumentativeness On College Student Leadership Styles, Jane Anne Mattina

Dissertations

The behaviors and styles of leaders have been studied for many years yet, the study of college study leaders has not been as prevalent. This study examined the possible relationships between the levels of verbal aggressiveness and verbal argumentativeness and college student leadership styles as described by the Student Leadership Practices Inventory (Kouzes & Posner 1995).

Using quantitative and qualitative approaches with multiple college student leadership groups at three different universities and community colleges, this study found that college student leaders are less verbally aggressive than student non-leaders, and are more verbally argumentative than student non-leaders. Furthermore, positive and negative …

The Role Of Teachers In School Safety, Leslie Lee Brown

Dissertations

This study examined teachers' perceptions of their abilities to effectively respond to crises on their school campuses. Teachers were surveyed in numerous southeastern states in contrasting demographic areas. Much of the literature addressed acts of violence, natural disasters, and threats of terrorism in schools. Past literature designates urban areas as places where violence has been a more prevalent element of everyday life. Current evidence shows that school shootings and natural disasters can occur anywhere. This shows that planning, practicing, and preparing for crises events are imperative no matter the demographic area in which a school is located. However, there is …

The Rhetorical Strategies Of Pregnancy Support Centers Including The Visual Rhetoric Of Fetal Ultrasound Technology, Raymond Kyle Jones

Dissertations

This study examined the rhetorical strategies, including verbal and visual rhetoric, of pregnancy support centers that provide clients with fetal ultrasounds to persuade those who may be considering abortion as a means of resolving their unplanned pregnancy to carry to term. Qualitative data were gathered from 12 interviews of directors and ultrasound personnel from 7 states as well as from television advertisements and printed material. Eighteen research questions investigating the rhetorical transactions between centers and clients were answered. Rhetorical analyses were performed on the verbal and visual messages used in client interactions.

The grounded theory approach of inquiry resulted in …

Effects Of Job Stereotype, Applicant Gender, And Powerful And Powerless Speech Styles On Telephone Interview Outcomes, Heather Deanna Palmer Mcfarland

Dissertations

By examining the effects of powerful and powerless speech styles, gender stereotyped jobs, and gendered voices during the employment interviewing process, this study sought to further the research of Parton (1996); Parton, Siltanen, Hosman, and Langenderfer (2002); and Juodvalkis, Grefe, Hogue, Svyantek, and DeLamarter (2003). This study was designed to further explore the possibility of longitudinal changes within acceptable communicative expectations during telephone job interviewing. Participants (undergraduate and professional) listened to two audio taped interviews manipulated by speech style, stereotyped job title, and interviewee gender. Variables were evaluated on semantic differential scales following the previous work of Parton (1996). Similar …