Organizational Communication Commons^™

Fostering Organizational Integrity Through Departmental Program Reviews, James T. Petre, David S. Heineman, Angela G. La Valley

Journal of the Association for Communication Administration

Conducting a departmental program review can be a stressful and arduous process. At the same time, the final report can provide valuable insights. The challenges and benefits of program reviews have been well noted by scholars. We seek to add to this conversation by arguing that program reviews can prove beneficial by fostering and maintaining organizational integrity. In our essay, we review relevant literature on program reviews, provide an explanation of organizational integrity, present a narrative of our program review process, and explain how this process fostered organizational integrity.

Keeping It All Together: The Challenge Of Complexity, Reputation, And Supply Chain Crises, Kathleen L. Ambrose

Theses and Dissertations--Communication

Supply chains are developed to reduce business expenses and increase efficiency. However, a disruption in the supply chain, or a failure in one of the links, can expose organizations to crises that can severely impact short-term bottom line and long-term corporate reputation. This study examines the communication challenges inherent in supply chain crises using Samsung’s 2016 Galaxy Note 7 phone crisis as a case study. Results of this study show, in a supply chain crisis, stakeholders hold the organization responsible, regardless of where in the supply chain the break occurred. This study also examines the impact of complexity inherent to …

Empathy And Campus Sexual Assault (Csa) Communication: Protecting The Wellbeing And Social Equity Of College Women, Kathleen Romero

All Graduate Theses, Dissertations, and Other Capstone Projects

A review of empathy and campus sexual assault communication has implications for technical communication research. Campus sexual assault is a social problem, and consequently college campuses are legally required to publish and disseminate sexual assault communication (i.e. policies, procedures, and training) to eliminate the behavior. Empathy is significant to campus sexual assault communication, given not only the emotional nature of the topic, but also the technical information to be communicated effectively and appropriately. Given the dearth of research on empathy and campus sexual assault communication, this expansive review of the literature establishes the need for technical communication research on empathy …

Victim-Group Legitimacy: An Argument For Extending Our Understanding Of Legitimacy After Crisis, Cody Blake Wilson

International Crisis and Risk Communication Conference

Organizational legitimacy has been useful approach to studying relationship management in crisis. This presentation suggests an expansion of organizational legitimacy theory: victim-group legitimacy. Multiple recent cases of crisis involving historically marginalized groups (HMGs) suggest that organizations may not be fully prepared to respond to crises involving HMGs. Recent cases also suggest that publics now routinely see modern crises as chapters within larger marginalization narratives. Victim-group legitimacy acts as a framework for evaluating, interpreting, and responding to not only the crisis at hand, but the historical crisis between an organization and HMGs.

Social Media Use During Natural Disasters: An Analysis Of Social Media Usage During Hurricanes Harvey And Irma, Larry J. King

International Crisis and Risk Communication Conference

This paper examines the use of social media in two recent national disasters and provides conclusions about the use of social media in these types of events.

The Nfl As A Mega-Crisis: Applications Of Fractal Theory, Cory Young, Terry Rentner

International Crisis and Risk Communication Conference

The National Football League (NFL) is facing a reputation crisis—a serious problem for a powerhouse institution that airs its Super Bowl in 180 countries. Public and media scrutiny for its handling of domestic abuse cases and denial of concussions leading to Chronic Traumatic Encephalopathy (CTE) have left the NFL with a mega-crisis. Television ratings are down, player injuries are up, and fewer youth are participating in the sport. This research, presented at the International Crisis and Risk Communication conference, addresses the CTE and domestic abuse scandals in the NFL and details the League’s responses to both high-profile cases. We provide …

Comparing Two-Year Colleges Under A Common Sustainable Development Framework: Personal Egocentric Networks And Perspectives, Bobby Ann Lee

Theses and Dissertations--Education Sciences

The study purpose is to advance implementation of sustainable development at colleges, and to contribute to organizational change research using social network analysis. The researcher conducted document analysis using 2012-2016 sustainability reports of 16 purposefully selected two-year colleges under a common framework. Interpreting and coding resulted in ranking sustainable development activities as well as grouping colleges using cluster analysis. A survey and interviews were employed by the researcher to determine major themes as challenges to sustainability implementation, and personal network themes using social network analysis measures and sociograms. Challenges to sustainability implementation identified as study themes were: (1) college leadership …

Not A Challenge But An Opportunity: Harnessing The Acrl Framework To Situate Graduate Students As Active Members Of The Academic Community, Wendy C. Doucette

ETSU Faculty Works

There is NO more traditional library function for instruction librarians than teaching information literacy. Without sacrificing expected librarian services such as demonstrating searching and citation management, the Association of College and Research Libraries (ACRL) Framework for Information Literacy in Higher Education allows us to orient students with a high-level, integrated view of how the seemingly disparate pieces and requirements of graduate research form an integrated whole.

Symptomatic Leadership In Business Instruction: How To Finally Teach Diversity And Inclusion For Lasting Change, Linda L. Ridley

Publications and Research

Are business faculty complicit in mythologizing business concepts by ignoring historical precedence?

The refusal to examine in totality the history of discrimination and racism allows us to perpetuate a mythology of white supremacy that is enhanced through impotent diversity programs repeated throughout corporate America. This paper examines the importance of demythologizing the business curriculum through symptomatic thinking, which allows faculty and students to untangle the quagmire of diversity and inclusion in corporate America. Students are thereby equipped with tools for behavior transformation in the workplace that uses a symptomatic, rather than symbolic approach, to decision making and problem solving.

Conversation Station Digital Media Style Guide, Ciara Davis

Williams Honors College, Honors Research Projects

This style guide serves as training material for online communication strategies at the Conversation Station, an afterschool nonprofit organization for students in rural Ashtabula County (Orwell). By utilizing this guide, board members of the Conversation Station will be able to understand the importance of online engagement with the community to accomplish goals, hire communication liaisons based on the skills and knowledge necessary to perform tasks in the guide, and hold the liaison accountable by the fulfillment of tasks detailed. The style guide will also insure that despite communication liaisons coming and going, the Conversation Station’s online character remains consistent. By …

Administering Community-Engaged Pedagogies: Toward An Anticipatory Approach To Problems, Todd Kelshaw

College of Communication and Media Scholarship and Creative Works

The article focuses on the anticipatory approach to problems which may arise during community engaged work, and how the communication administrators can manage them. Topics discussed include inevitability of various problems such as logistics, scheduling, and financial and material resources, adopting the approach of reactivity to proactivity and responsiveness, and effectiveness of communication-disciplinary knowledge, observational skills, and reflectiveness to stakeholders' interaction as an responsive tactic.

Silent Hands: A Leader’S Ability To Create Nonverbal Immediacy, Linda Talley, Samuel R. Temple

Journal of Social, Behavioral, and Health Sciences

Nonverbal immediacy is a core element of a leader’s ability to lead followers. Nevertheless, there are no empirical studies regarding a link between a leader’s hand gestures and followers’ perceptions of immediacy (attraction to someone) or nonimmediacy (distancing). Guided by Mehrabian’s theory of nonverbal behavior, this study included one independent variable segmented into seven levels (positive hand gestures defined as community hand, humility hands, and steepling hands; three defensive gestures, defined as hands in pocket, arms crossed over chest, and hands behind back; and neutral/no hand gestures) to test for immediacy or nonimmediacy. In this experimental study, participants (n …

Training In The Digital Age: A Practitioner's Reflections On Incorporating Traditional Classroom Strategies Into Remote Training, Mary Duggan

Capstone Collection

As internet usage increasingly dominates workplace culture, remote training has become more commonplace, particularly for wide-spread organizations looking to reduce training costs. Webinars are frequently being utilized to eliminate travel and materials costs associated with in person training. This Course-Linked Capstone in Training seeks to explore the application of training and leadership theory in remote training sessions. The central research question was: How can a trainer co-create an effective learning environment and incorporate engaged pedagogy and adult learning theory into a remote training setting? This paper analyzes the relationship between trainer and participant through an exploration of philosophies of leadership …

Cruising To Be A Board Gamer: Understanding Socialization Relating To Board Gaming And The Dice Tower, Benjamin Wassink

Graduate Student Theses, Dissertations, & Professional Papers

The Dice Tower consists of 30 professional board gamers and has the largest online following with 60,000 podcast listeners and over 140,000 YouTube subscribers (Dice Tower, 2017a). This study uses Kramer’s Multilevel Communication Model of Voluntary Socialization (MCMVS) to understand how the Dice Tower gains followers and socializes others to become board gamers. This study applies MCMVS to a population with more ambiguous membership boundaries than volunteer organizations, specifically socialization to board game leisure. Through interviews of 18 participants and participant observation during a board gaming cruise hosted by the Dice Tower this study examines the role of the Dice …

The Indigenization Of Crisis Response Strategies In The Context Of China, Augustine Pang, Yang Hu

Research Collection Lee Kong Chian School Of Business

Crisis communication, which has been dominated by a practical perspective, has become a nexus where theory meets application. Despite mounting interest in theoretical studies, crisis communication lacks cultural contextualization. Asian communication researchers have advocated for the need to indigenize communication, drawing relevance to cultural influences. In this study, the authors explored indigenous corporate crisis response strategies in the context of China through nine cases. Three Chinese indigenous strategies were identified through qualitative content analysis of corporate crisis responses. These strategies are “barnacle,” “third-party endorsement,” and “setting up new topics.” The differences with Western frameworks were also discussed.

Tweeting Strategy: Military Social Media Use As Strategic Communication, Rupinder Mangat

Theses and Dissertations (Comprehensive)

Many Western militaries now actively engage with various social media platforms. The starting point for my dissertation research was this question: how does the military use social media? Considering the Canadian Armed Forces’ use of Twitter as a case study, I collected over 14,000 tweets from four Twitter accounts of the Canadian Armed Forces (CAF), the Canadian Army, the Royal Canadian Navy, and the Royal Canadian Air Force with some tweets as old as September 2012 and the most recent tweets from December 2015. I employed Grounded Theory Method to analyze these tweets, which revealed four themes — organization, history, …

Analisis Relasi Teknologi, Institusi, Dan Agensi Dalam Transformasi Pelayanan Publik Di Jakarta, Ely Yani

Informasi

This study focuses on the effort of public services through technology adoption. One of
forms is the responsibility report Rukun Tetangga in Jakarta through the Qlueapplication
The implementation of Qlue is how it links between technology, institution, and agency.
The author tries to review the process of relation among these three aspects occur to
promote the transformation of public services in Jakarta through adoption of Qlue
technology for accountability report in RT. The main argument on this article is that the
process of relation technology, institution, and agency as they become the main factors
in transformation of public services. This …

A Checklist For Mortals: Preparing For Death’S Arrival, Becky Daniel

College of Journalism and Mass Communications: Professional Projects

We learn everything from our parents—how to walk, talk and treat potential life partners. Yet our culture in the United States makes it difficult to talk to our parents about death and those consequences have a real impact. Closing a loved one’s estate can stretch from months to years without proper planning. While death is constant, the death industry is not. It is ever changing. And while all lives have equal value, there are many preparations that one person may need (veteran, parent, lotto winner) while another does not. The best way to prepare for death is to know its …

Social Movements And Memory: Education, Age, And Memories Of The Women's Movement, Kimberly A. Longfellow

Gettysburg Social Sciences Review

Past research in memory studies has indicated that there are social factors that influence who are more or less likely to recall certain events as important. Past research emphasizes age as one of the most important variables; however, when regarding memories of social movements, additional demographic factors such as gender, race, region, and education may have potential impacts. More so, past research has not studied the importance of these factors over time. This study re-analyzes the data collected by Schuman and Rodgers (2004) combined with the data collected by Schuman and Scott (1985), in which 5,294 people were asked to …

Gettysburg Social Sciences Review Fall 2017

Gettysburg Social Sciences Review

No abstract provided.