Communication Technology and New Media Commons^™

Who Is (Communicatively More) Responsible Behind The Wheel? Applying The Theory Of Communicative Responsibility To Tam In The Context Of Using Navigation Technology, Sungbin Youk, Hee Sun Park

Human-Machine Communication

By examining how perceived usefulness and ease of use relate to the user’s perception (i.e., communicative responsibility), the communicative behavior of the navigation system (i.e., the landmarks used to give directions), and the context of driving (i.e., familiarity of the driving location), this study applies the theory of communicative responsibility to the technology acceptance model to better understand why users are more likely to adopt certain navigation technologies while driving. We hypothesized that users’ perceived symmetry in communicative responsibility independently and interactively (with communicative behavior of the navigation system and the driving situation) affects perceived ease of use and usefulness …

Human-Machine Communication: Complete Volume. Volume 6

Human-Machine Communication

his is the complete volume of HMC Volume 6.

Boundary Regulation Processes And Privacy Concerns With (Non-)Use Of Voice-Based Assistants, Jessica Vitak, Priya C. Kumar, Yuting Liao, Michael Zimmer

Human-Machine Communication

An exemplar of human-machine communication, voice-based assistants (VBAs) embedded in smartphones and smart speakers simplify everyday tasks while collecting significant data about users and their environment. In recent years, devices using VBAs have continued to add new features and collect more data—in potentially invasive ways. Using Communication Privacy Management theory as a guiding framework, we analyze data from 11 focus groups with 65 US adult VBA users and nonusers. Findings highlight differences in attitudes and concerns toward VBAs broadly and provide insights into how attitudes are influenced by device features. We conclude with considerations for how to address boundary regulation …

Valenced Media Effects On Robot-Related Attitudes And Mental Models: A Parasocial Contact Approach, Jan-Philipp Stein, Jaime Banks

Human-Machine Communication

Despite rapid advancements in robotics, most people still only come into contact with robots via mass media. Consequently, robot-related attitudes are often discussed as the result of habituation and cultivation processes, as they unfold during repeated media exposure. In this paper, we introduce parasocial contact theory to this line of research— arguing that it better acknowledges interpersonal and intergroup dynamics found in modern human–robot interactions. Moreover, conceptualizing mediated robot encounters as parasocial contact integrates both qualitative and quantitative aspects into one comprehensive approach. A multi-method experiment offers empirical support for our arguments: Although many elements of participants’ beliefs and attitudes …

Triggered By Socialbots: Communicative Anthropomorphization Of Bots In Online Conversations, Salla-Maaria Laaksonen, Kaisa Laitinen, Minna Koivula, Tanja Sihvonen

Human-Machine Communication

This article examines communicative anthropomorphization, that is, assigning of humanlike features, of socialbots in communication between humans and bots. Situated in the field of human-machine communication, the article asks how socialbots are devised as anthropomorphized communication companions and explores the ways in which human users anthropomorphize bots through communication. Through an analysis of two datasets of bots interacting with humans on social media, we find that bots are communicatively anthropomorphized by directly addressing them, assigning agency to them, drawing parallels between humans and bots, and assigning emotions and opinions to bots. We suggest that socialbots inherently have anthropomorphized characteristics and …

An Interactional Account Of Empathy In Human-Machine Communication, Shauna Concannon, Ian Roberts, Marcus Tomalin

Human-Machine Communication

Efforts to develop empathetic agents, or systems capable of responding appropriately to emotional content, have increased as the deployment of such systems in socially complex scenarios becomes more commonplace. In the context of human-machine communication (HMC), the ability to create the perception of empathy is achieved in large part through linguistic behavior. However, studies of how language is used to display and respond to emotion in ways deemed empathetic are limited. This article aims to address this gap, demonstrating how an interactional linguistics informed methodological approach can be applied to the study of empathy in HMC. We present an analysis …

Human-Ai Teaming During An Ongoing Disaster: How Scripts Around Training And Feedback Reveal This Is A Form Of Human-Machine Communication, Keri K. Stephens, Anastazja G. Harris, Amanda L. Hughes, Carolyn E. Montagnolo, Karim Nader, S. Ashley Stevens, Tara Tasuji, Yifan Xu, Hemant Purohit, Christopher W. Zobel

Human-Machine Communication

Humans play an integral role in identifying important information from social media during disasters. While human annotation of social media data to train machine learning models is often viewed as human-computer interaction, this study interrogates the ontological boundary between such interaction and human-machine communication. We conducted multiple interviews with participants who both labeled data to train machine learning models and corrected machine-inferred data labels. Findings reveal three themes: scripts invoked to manage decision-making, contextual scripts, and scripts around perceptions of machines. Humans use scripts around training the machine—a form of behavioral anthropomorphism—to develop social relationships with them. Correcting machine-inferred data …

Archipelagic Human-Machine Communication: Building Bridges Amidst Cultivated Ambiguity, Marco Dehnert

Human-Machine Communication

In this commentary, I call for maintaining the archipelagic character of human-machine communication (HMC). Utilizing the metaphor of the archipelago or a chain of connected islands indicates that HMC entails a variety of islands differing in shape, size, location, and proximity to one another. Rather than aiming for conceptual unity and definitional homogeneity, I call for embracing a cultivated ambiguity related to HMC key concepts. Ambiguity in the sense of allowing these concepts to be flexible enough to be explored in different contexts. Cultivated in the sense of demanding resonance across individual studies and theoretical lineages to allow for cumulative …

Lindenwood Digest, July 12, 2023, Lindenwood University

Lindenwood Digest

The Lindenwood Digest has been a digital employee newsletter since 2009.

From Archive To Anarchive: How Bereal Challenges Traditional Archival Concepts And Transforms Social Media Archival Practices, Mandi Li

Journal of Contemporary Archival Studies

BeReal, an “anti-Instagram” photo-sharing app, not only challenges the performative culture of social media but also revolutionizes the very concept of ‘archives.’ By employing the technical walkthrough method grounded in software studies, this research found that BeReal can be conceptualized as an anarchive that consists of diverse storytellers, decentralized micro-narratives, and interdependent contexts. More specifically, although some classical archival elements can be found in BeReal, the platform challenges the traditional archival industry in two ways: one, its ordinary record subjects and high level of accessibility shatter the centralization of traditional archives; two, it challenges the humanist value of archivists by …

Lindenwood Digest, June 28, 2023, Lindenwood University

Lindenwood Digest

The Lindenwood Digest has been a digital employee newsletter since 2009.

Lindenwood Digest, June 21, 2023, Lindenwood University

Lindenwood Digest

The Lindenwood Digest has been a digital employee newsletter since 2009.

Netflix’S Role In Reshaping The Global Audience’S Perception Of Arabs And Muslims, Menatalla Abbas

Theses and Dissertations

This research study investigates Netflix’s role in reshaping the global audience’s perceptions of Arabs and Muslims. The aim of this study is to understand how Netflix has positioned itself as a powerhouse in the streaming-service industry, and whether or not it has been able to use that power to promote authenticity, diversity, and inclusion. This study employed the triangulation method in order to develop a cohesive understanding of how, and to what extent, Netflix has reshaped the global audience’s perceptions of Arabs and Muslims. A content analysis of four Netflix Original Arabic productions were chosen, consisting of two series: Finding …

Lindenwood Digest, June 14, 2023, Lindenwood University

Lindenwood Digest

The Lindenwood Digest has been a digital employee newsletter since 2009.

Understanding The Consumption Of Antimicrobial Resistance–Related Content On Social Media: Twitter Analysis, Hyunuk Kim, Chris R. Proctor, Dylan Walker, Ronan R. Mccarthy

Business Faculty Articles and Research

Background: Antimicrobial resistance (AMR) is one of the most pressing concerns in our society. Today, social media can function as an important channel to disseminate information about AMR. The way in which this information is engaged with depends on a number of factors, including the target audience and the content of the social media post.

Objective: The aim of this study is to better understand how AMR-related content is consumed on the social media platform Twitter and to understand some of the drivers of engagement. This is essential to designing effective public health strategies, raising awareness about antimicrobial …

Lindenwood Digest, June 7, 2023, Lindenwood University

Lindenwood Digest

The Lindenwood Digest has been a digital employee newsletter since 2009.

Navigating Through World’S Military Spending Data With Scroll-Event Driven Visualization, Hong Beom Hur

Dissertations, Theses, and Capstone Projects

Catching up with the current geopolitical event is more important than ever these days. Anti-western nations like Russia, China, Iran, and North Korea constantly challenge the world order set by the United States and its close allies. As a result, the world has seen a rise in military spending consecutively for the last several years. This data visualization project aims to provide an easy-to-read summary of military spending data published by the Stockholm International Peace Research Institute for hotly conflicted regions: East Asia, Europe, and the Middle East.

Scroll-event-driven visualization implemented using Scrollama.js and D3.js combines text, map, and data …

English Learners In Nyc, Raquel Neris

Dissertations, Theses, and Capstone Projects

English Learners in NYC is a Digital Humanities project that intersects Migration Studies and Foreign Language Learning Studies by presenting a podcast series about the learning experience of international students in English as a Second Language (ESL) programs at English schools in New York City. The project aims to provide visibility to the educational migration in this specific context and to promote a discussion on how international students and educators can reimagine their teaching and learning experience. It also aims to reveal ESL schools' challenges during the COVID-19 pandemic and how they incorporated digital technologies during and after this event. …

The Identification Of Representation Gaps In Diverse Us Children's Picture Books, Alena Rivas

Book Publishing Final Research Paper

This paper addresses this research question: which intersectional identities remain underrepresented in diverse US children’s picture books? The analysis is based on two datasets, one from Diverse BookFinder (collected December 2022–April 2023) and another from a survey of librarians (collected January 2023–April 2023). Each book in the Diverse BookFinder collection features a non-white character in the following racial/cultural categories: Asian/Pacific Islander, Biracial/Multiracial/Mixed Race, Black/African American, Brown Skinned/Unspecified Race, Latinx/Hispanic, Middle Eastern/Arab, Multi-Racial Cast of Characters, Native American/Indigenous, and White/Caucasian. These identities were cross tabulated with the following identities to measure intersectionality: Gender (Nonbinary, Transgender, Gender Non-Conforming, Intersex, and Unspecified); LGBTQIAP2S+; …

Lindenwood Digest, May 31, 2023, Lindenwood University

Lindenwood Digest

The Lindenwood Digest has been a digital employee newsletter since 2009.