Industrial and Organizational Psychology Commons^™

Evaluating Job Redesign: Strategies And Preliminary Findings From Louisiana, Quality Improvement Center For Workforce Development

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The Louisiana Department of Children and Family Services, Child Welfare Division (CWD), in partnership with the Quality Improvement Center for Workforce Development (QIC-WD) conducted a needs assessment of their child welfare system. The needs assessment indicated high caseloads and administrative tasks were barriers to caseworkers’ ability to support families, engage clients, determine root causes of maltreatment, and implement timely services. Furthermore, surveys conducted with caseworkers revealed that they perceived their jobs as highly complex - requiring a wide range of tasks, a variety of specialized skills, and a high degree of information processing. These findings resulted in CWD and the …

Rad Managers: Strategic Coaching For Managers And Leaders, Audrey Mika Kinase Kolb

Industrial-Organizational Psychology Dissertations

Objective: Managerial coaching is a nascent area of research; as such there are few models supported by independent inquiry endorsing their effectiveness in impacting employee outcomes. The purpose of the current investigation was to present a concise, practical model of managerial coaching (RAD: relationships, accountability, development) that can be used for teaching and evaluating coaching behaviors. The model was hypothesized to predict ratings of coaching effectiveness (CE), perceptions of supervisor support (PSS), occupational self-efficacy (OSE), and work engagement (WE). Further, each factor of the model was tested in a series of secondary hypotheses to determine which factors were …

Workplace Incivility, Megan Paul

Umbrella Summaries

What is workplace incivility?

Workplace incivility refers to “low-intensity deviant behavior with ambiguous intent to harm the target, in violation of workplace norms for mutual respect. Uncivil behaviors are characteristically rude and discourteous, displaying a lack of regard for others” (Anderson & Pearson, 1999, p. 457). Though there is some conceptual and empirical overlap between incivility and ostracism, bullying, and abusive supervision, incivility is considered distinct (Yao et al., 2021). Incivility has been examined from the perspective of both the victim and the instigator, exploring factors related to being the target of incivility and factors related to engaging in uncivil …

Reflecting On Crucibles: Clarifying Values In Authentic Leaders, Louise Kelly, Eissa Hashemi

The Journal of Values-Based Leadership

This qualitative study explores the role of crucibles, life-triggering moments, parents’ life mottos and definitions of success, and holding values in the lives of authentic leaders. This research used the life-story approach to explore the experience of such concepts on authentic leaders. Self-identified leaders with more than five years of experience in a leadership position or in a role of managing and developing others were invited to this research. Qualified authentic leaders (between 65 to 80 in ALQ) were invited to a qualitative interview utilizing the life story approach to explore significant forming factors of their leadership qualities. An inductive …

A Review Of Remote Work Evaluation Approaches, Rebecca Allen

Honors Theses

With the introduction of the COVID-19 public health crisis, many United States workers were involuntarily placed in remote working conditions. As a result, it is imperative to understand the varying effects of remote working conditions on employee and organizational performance. Industrial/Organizational Psychology and Organizational Behavior Management are two specializations within the field of psychology that recognize the need for understanding these conditions. These two fields hold distinctly different theoretical approaches and as such evaluate the effects of remote work in different ways. Understanding the difference between these assessments is essential for identifying where each journal type may fall short in …

An Exploration Of Black Church Leaders' Intentions To Develop Critical Consciousness Among African-American Students, Taheesha Quarells

Dissertations

African-American students experience human capital opportunity and achievement gaps. Researchers have called for culturally relevant strategies to help close the gaps. The historic Black Church, a part of many African-American students’ culture and community, is a historic and current source of social capital for positive human capital development outcomes. Critical consciousness develops positive human capital outcomes, such as academic achievement, in African-American and other minority students. Much of the literature on critical consciousness is quantitative in nature and therefore does not include the intentions or the willingness of organizations to develop critical consciousness. Therefore, there is a need to understand …

Can Gender Pronouns In Interview Questions Work As Nudges?, Fei Lu

Industrial-Organizational Psychology Dissertations

Organizations that are historically male-dominated have struggled to attract and retain an equitable representation of women (Debs et al., 2021; Germain et al., 2012; Hall et al., 2018) Using the two systems processing model from Cognitive Psychology, this study assessed whether gender pronouns can function as environmental cues (“nudges”) to disrupt the patterns of mental models on biases and stereotypes. It was proposed that participants can be “nudged” to decrease the impact of gender stereotype biases in the interview process in male-dominated professions (e.g., Information Technology) such that pronouns used in the interview questions will interact with the interviewee’s gender. …

The Effects Of Cost, Level Of Safety, And Severity Of Injury On Manager Decisions To Implement A Safety Solution, Jonathan M. Hochmuth

Dissertations

Workplace injuries continue to be a source of substantial human and financial costs each year. Behavioral safety processes have been effective in reducing workplace injuries by increasing safety-related behaviors. In recent years, the focus in behavioral safety has shifted towards the role of managers in establishing and maintaining safe behaviors and conditions in the workplace. Understanding how managers make decisions to allocate resources is critical to improving safety. The field of behavioral economics has developed methods for studying decision-making. While there have been calls to apply these methods to occupational safety, there are only two empirical studies which have done …

Creativity As A Resource: How Creativity Influences The Appraisal Of Work Stressors And Subsequent Strain, Alyssa Perez

Electronic Theses and Dissertations, 2020-2023

Although creative behaviors are known to have positive effects on general well-being, little research has looked at the relationship between an individual's creativity and stress within the context of work. This research explored how creativity may work as a buffer against the strain of job stressors. In study 1, six vignettes were developed using Role Stressor Theory (Kahn et al., 1964) and the Challenge/Hindrance Framework of stress (Cavanaugh et al., 2000). A sample of 164 undergraduate students responded to the vignettes and results showed that trait-level creativity was directly related not only to the creativity of the solutions the participants …

The Moderating Role Of Social Exchange In The Relationship Between Work-Family Backlash And Injustice, Joel Hernandez

Legacy Theses & Dissertations (2009 - 2024)

In consideration of an employee’s wellbeing, both the government and organizations are providing additional work-family benefits to employees to reduce work-family conflicts. Though there are good intentions with these policies, it is important to investigate how employees react to these policies and the utilization of those benefits. One reaction of interest is work-family backlash (WFB), which includes negative emotions, attitudes, and behaviors made by both individuals and groups directed towards multiple forms of work-life benefits practices and policies (Perrigino et al., 2018; Young, 1999). In this paper I draw from the multifoci approach of organizational justice (Lavelle et al., 2007) …

Spirituality, Inclusivity, Workplace Well-Being, And Organizational Citizenship Behavior, Rebecca Williams

Electronic Theses, Projects, and Dissertations

The purpose of the current study was to better understand how workplace well-being (WWB) and inclusivity may impact the relationship between employee spirituality and organizational citizenship behavior (OCB). Given the valuable contribution of a diverse workforce, and the importance of fostering spirituality and OCBs in the workplace, this research focused on examining whether WWB would help explain the relationship between spirituality and OCB intentions and the influence of an inclusive climate on spirituality and WWB. Theoretical framework was provided to help explain linkages in the model, which included the broaden and build theory (BBT) and the integrative transcendent models of …

Shared Leadership Emergence: The Role Of Leader Identity And Leadership Structure Schema, Erica Medrano

Theses and Dissertations

The increasing popularity of self-managing teams has sparked interest in the impact of shared leadership structures on team outcomes. Yet, it is unclear how shared leadership structures form or why they vary across teams. While research suggests that leadership claiming and granting are essential to the social construction of shared leadership in teams, the latter has received little attention. Therefore, this study aimed to address the fundamental questions “what factors determine who is granted leadership by individuals in a team?” and “what factors determine how many others are granted leadership by individuals in a team?” I proposed that leader identity …

Beyond Resource Depletion: An Examination Of Sleepiness, Self-Regulation, And Goal Progress, Kauyer Lor

Theses and Dissertations

Research on employee sleepiness and self-regulation has primarily adopted a resource depletion perspective. However, other theoretical frameworks suggest additional processes may be involved. The current study explored this idea by examining the relationship between sleepiness, self-regulation, and goal progress within an integrative self-control theoretical framework (Kotabe & Hofmann, 2015). This study included a sample of 127 employees recruited from Amazon’s Mechanical Turk and a snowball method through social media. Participants completed seven signal surveys within a single workday assessing sleepiness, desire, higher-order goal, control capacity, control motivation, self-control enactment, desire enactment, and goal progress. Results from multilevel modeling indicated that …

Frontline Job Redesign Louisiana - Implementation Overview, Quality Improvement Center For Workforce Development

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The Implementation Team

The QIC-WD worked with the Louisiana Department of Children and Family Services (DCFS), Child Welfare Division (CWD) to establish an Implementation Team to lead the development and implementation of their intervention. The Implementation Team included the Site Implementation Manager (SIM); the project Training and Coaching Specialist; the Data Coordinator; representatives from Human Resources (HR), Civil Service and the Department’s training unit; representatives from the intervention parishes (from administrators to frontline workers); and three members of the QIC-WD (representing expertise in workforce, implementation, and evaluation). Members were selected for their leadership abilities, knowledge, experience, and their willingness …

Household Responsibilities And Experiences Of Work-Family Conflict And Well-Being Among Fathers: The Role Of Identity And Gender Role Beliefs, Rita Garcia

Electronic Theses, Projects, and Dissertations

Dual earner families are on a rise and there has been an increase of men participating in household responsibilities. Gender roles ideologies and identity salience influence how the division of labor is distributed within a household and may relate to work-family conflict in fathers when participating more in household responsibilities. The purpose of the present study was to examine the impact of household responsibilities on working fathers’ experiences of work-family conflict and well-being, and to consider potential moderating effects of gender role ideology and identity salience. Results supported a positive relationship between household responsibilities and perceived stress in working fathers. …

Lgb Employment And Civil Rights Protections: Emphasizing Existing And Potential Policy For Improving The Lgb Hiring, Alexa Nicole Massiquet

Electronic Theses, Projects, and Dissertations

Much of the LGB employment research addressing discrimination suggests culture and policy changes for attracting more and retaining their current LGB employees. Some research suggests a cyclical nature between the acceptance of progressive policy and inclusive culture. While many researchers discuss the need for policies protecting LGB employees, little has been written about exactly how to do that. One method is to emphasize LGB non-discrimination policy and already existing gender non-discrimination policy during the hiring process. I built upon the work of other researchers, who emphasized LGB nondiscrimination during the hiring process by additionally emphasizing protections for employees based on …

Stress Among Ncaa Division Ii Head Coaches, Dee Gerlach

Graduate Theses and Dissertations

The purpose of this quantitative study was to identify factors that create stress among head coaches at the National Association Athletic Association Division II level. Data was collected through a demographic questionnaire and the Coaching Issues Survey (CIS), a tool used to measure specific factors that may create stress among coaches. The factors of the CIS include four subscales: Athlete-Concerns, Time-Role, Program-Success, and Win-Loss. Participants (N=416) consisted of head coaches representing the following sports: baseball, men’s basketball, women’s basketball, men’s golf, women’s golf, men’s and women’s golf, softball, women’s tennis, and men’s and women’s tennis. The independent variables for this …

How Leader And Follower Mindfulness Relate To Performance And Ocb Through Conversation Quality And Empathy: A Moderated Mediation Model, Arianna White-Levatich

Psychology Theses & Dissertations

Interest within the organizational research community regarding mindfulness has recently surged. Little research, however, has examined how employees’ mindfulness may influence interactions between leaders and followers. This study examined how followers’ trait mindfulness related to two specific aspects of dyadic interactions: leader – member conversational quality (LMCQ) and follower empathy toward a leader. Further, the study examined how this influence extended (via LMCQ and leader-oriented empathy) to task performance and organizational citizenship behavior (OCB), two important workplace outcomes for followers. Leader mindfulness was also expected to have a significant influence on the relationships, in that it was expected to strengthen …

Better Safe Than Sorry? Examining The Effectiveness Of Defensive Impression Management And Supplication Techniques In Attracting Minority Applicants To Public Safety Careers, Temitayo Opeyemi Lawal

Theses and Dissertations

The recent media coverage of fatal interactions between police officers and unarmed Black citizens has led to increased calls for law enforcement agencies to diversify their departments. However, many agencies struggle to attract qualified minority candidates due to the negative history between law enforcement and minority communities. This study examined whether the use targeted defensive impression management techniques, such as apologizing for past transgressions, and supplicative recruiting messages can influence attraction and job pursuit intentions for minority applicants. This study also explored whether applicant perceptions of an organization’s sincerity and value of diversity mediates the relationship between diversity recruiting messages …

Brevity Vs. Breadth: Can Memory Disorders Be Diagnosed Using Fewer Neuropsychological Assessments?, Analise Roccaforte

Theses and Dissertations

Object: The present study examines the clinical utility of combining a cognitive screener, Montreal Cognitive Assessment (MoCA), with a measure of adaptive functioning, Texas Functional Living Scale (TFLS), to diagnose memory disorders when differentiating between cognition within normal limits (WNL), mild cognitive impairment (MCI), and Alzheimer’s disease (AD). Method: A total of 207 Health First Memory Disorder Clinic patients, ages 64-94, were included in the study. Participants were screened using the MoCA and then they completed a brief neuropsychological evaluation, which included the TFLS. Participants were only included if they received a diagnosis of cognition WNL, MCI, or AD. They …

Utilizing The Radsm Process: Developing An Unobtrusive Measure Of Cohesion, Zachary Lee Rahner

Theses and Dissertations

In this study, verbal indicators produced following the RADSM process were used to code transcript data collected from 62 three-person teams playing a cooperative bridge crew simulator. A training dataset, consisting of 88 mission transcripts, and a testing dataset, consisting of 39 mission transcripts, were created from the data. Multilevel modeling was employed to develop a linear-regression algorithm to predict/measure team task and social cohesion. The findings revealed that task cohesion perceptions are linked to the proportion of speech dedicated to information requests and instructions, whereas social cohesion perceptions are associated with the proportion of speech dedicated to amusing and …

Behavior Modeling Training, Megan Paul

Umbrella Summaries

What is behavior modeling training?

Behavior modeling training (BMT) involves the following five steps: “(a) describing to trainees a set of well-defined behaviors (skills) to be learned, (b) providing a model or models displaying the effective use of those behaviors, (c) providing opportunities for trainees to practice using those behaviors, (d) providing feedback and social reinforcement to trainees following practice, and (e) taking steps to maximize the transfer of those behaviors to the job” (Taylor et al., 2005, p. 692). BMT can be used to train a variety of skills, from interpersonal skills like conflict management, interviewing, assertive communication, and …

Signaling In Training, Megan Paul

Umbrella Summaries

What is signaling?

In a learning environment, signaling refers to cues that direct learners’ attention to specific instructional content or that emphasize how the content is organized (van Gog, 2014). Signals can be verbal (oral or written) or visual (static or dynamic images or graphics). More commonly studied examples include:

signals in written materials: underlining, italics, bold, highlighting, outlines, headings, overviews, and summaries

signals in visual materials: arrows, circles, flashing, color coding, spotlighting (graying out some content), zooming in on key content, and gestures of pedagogical agents

When signals are used only in written text (i.e., without accompanying visuals), they …

"More Accessible And Easier To Deal With": A Qualitative Inquiry Of Leaders' Perceptions Of The Evolving Roles And Responsibilities Of Advanced Practice Providers At Texas Medical Center, Athena Krasnosky Msn, Aprn, Cpnp, Jessie Marcet-Gonzalez Msn, Aprn, Cpnp, Jordan Rodriguez Bs, Natalie Cormier Smith Msn, Aprn, Np-C, Brenda Chesley Msn, Aprn, Cpnp-Ac/Pc, Linda Brock Msn, Aprn, Cpnp, Heena Narsi Prasla Msn, Aprn, Cpnp, Geran Barton

Journal of Nursing & Interprofessional Leadership in Quality & Safety

Background. With over 10 million patient encounters a year at Texas Medical Center (TMC), Advanced Practice Providers (APPs) are being incorporated into health care delivery models. Moving beyond the narrow “scope of practice” debates that frequently surface when talking about APPs, this inquiry instead seeks to broaden the discussion and take a more comprehensive view of how APPs are being incorporated into health care delivery models that span across several TMC institutions.

Methods. This study uses a thematic analysis study design to analyze structured interviews collected from a small convenience sample of Advance Practice Provider Program Directors at Texas Medical …

Secondary Traumatic Stress (Sts) – Its Impact On The Child Welfare Workforce And Strategies For Agencies To Address It, Quality Improvement Center For Workforce Development

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Secondary traumatic stress (STS) can mimic symptoms of post-traumatic stress disorder (PTSD) (Bride, 2007). These symptoms include having dreams and flashbacks of the traumatic event, avoiding activities or places that might remind someone of the traumatic event, having sleep issues, being irritable, difficulty concentrating, or being hypervigilant. In this video, child welfare staff share how the trauma they experience as part of their job affects them, including physical and emotional reactions and the desire to leave the field. Unfortunately, experiencing STS is very common among the child welfare workforce. Although child welfare is not the only profession that is exposed …

Organizational Change Process Milwaukee - Implementation Overview, Quality Improvement Center For Workforce Development

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Implementation Team

The QIC-WD worked with the Division of Milwaukee Child Protective Services (DMPCS) to establish an implementation team to lead the development and implementation of the workforce project. The implementation team was composed of representatives from Human Resources; Quality Assurance; DMCPS frontline staff, supervisors, and administrators; Department of Children and Families state office leaders, the Site Implementation Manager (SIM), and three members of the QIC-WD (representing expertise in workforce, implementation, and evaluation).

The implementation team met monthly, face-to-face for the first year of the project. During these meetings, the SIM led the team in discussions about intervention development, implementation …

Improving The Child Welfare Workforce Through Training: Common Questions And Evidence-Informed Answers From The Qic-Wd, Quality Improvement Center For Workforce Development

QIC-Tips

Training is often the first intervention child welfare agencies use to address critical workforce development issues. This QIC-Tip aims to answer child welfare agency leaders’ questions about effective training strategies to increase knowledge, enhance skills, and improve job performance. Answers are drawn from the QIC-WD Umbrella Summaries which present a synopsis of the published meta-analyses of specific workforce topics.

What broad-based training approaches can improve employee learning outcomes and job performance?

Coaching uses a structured learning process, over time, to help the learner reach specific goals. Meta-analytic research on the use of professional coaches (not managers or experienced coworkers) …

Pseudo-Science And ‘Fake’ News ‘Inventing’ Epidemics And The Police State, Babette Babich

Articles and Chapters in Academic Book Collections

No abstract provided.

Reinforcer Preferences Of Liberty University Professors, Sarah Stoker

Senior Honors Theses

Prior research in Organizational Behavior Management (OBM) has found positive reinforcement effective for increasing work performance when rewards are reinforcing to the individual. Research also supports the efficacy of stimulus preference assessments (SPAs) in identifying reinforcers. The purpose of this study was to identify reinforcers for faculty at Liberty University. The hypotheses were, in a sample of faculty in Liberty University’s School of Behavioral Sciences (1) potential reinforcers other than monetary reinforcers will be identified as high-preference items and (2) tangible items will be identified as low-preference items. Hypotheses were tested using an online survey with Likert scales and written …

Organizational Change Process Milwaukee - Site Overview, Quality Improvement Center For Workforce Development

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The Division of Milwaukee Child Protective Services (DMCPS) of the Wisconsin Department of Children and Families (DCF) has approximately 185 State employees, responsible for the delivery of child protective services and ongoing case management services through contract agencies in Milwaukee County. DMCPS performs intake and investigative functions, while ongoing casework is managed by partner agencies in the community.

The majority of DMCPS staff work in the Access Section (hotline) and the Initial Assessment Bureau (IAB). Within the IAB was a constellation of Initial Assessment Specialists (IAS), mentors, supervisors, and program directors, who are led by the Bureau Director. While the …