Industrial and Organizational Psychology Commons^™

Constant Connectivity To Work, Health Behaviors, Physical Symptoms: Exploring Boundary Management Practices That Can Help, Christina Christodoulou

Theses, Dissertations and Culminating Projects

The workday inevitably exposes employees to numerous demands that induce stress reactions. Without sufficient recovery (i.e. returning stress reactions to baseline), individuals risk experiencing chronic psychological, behavioral or physical strains. With the rise of constant connectivity to work, recovery is becoming more of a challenge. However, research on the recovery-related consequences of constant connectivity, particularly its impact on health behaviors and physical health outcomes, remains scarce. To fill this gap in the literature, this research explored the relationship between constant connectivity, boundary management practices, health behaviors, and physical symptoms using a mixed-methods, multi-study design. A mixed methods pilot study (N …

Podcasting Towards Togetherness: Utilizing Podcasts To Improve Departmental Camaraderie And Well-Being, Michael Petrauskis, Colleen Gutman, Rosemarie Fernandez

Journal of Wellness

Introduction: Physician burnout is on the rise, and this is of particular concern in emergency medicine. Burnout is associated with medical errors, adverse events, poor professionalism, and litigation. A sense of community can build engagement and mitigate workplace stressors on well-being. Emergency physicians may have trouble connecting due to the nature of shift-work and various practice settings. Communication technology, and particularly podcasting, has the potential to help overcome these barriers and positively impact relatedness and well-being.

Approach: We developed an inward-facing podcast, “The ER Break Room” within the Department of Emergency Medicine at the University of Florida. Through the …

The Reasons For The Silence Of First Officers: A Qualitative Study, Seda Ceken, Pinar Unsal Bayrakci

International Journal of Aviation, Aeronautics, and Aerospace

This study explores the reasons why first officers choose to remain silent in the cockpit or refrain from reporting errors after a flight. Effective communication and error reporting is crucial for flight safety, yet limited research has examined the factors contributing to silence among first officers. To address this gap, semi-structured interviews were conducted with 19 first officers (13 males, 6 females) working in the Turkish aviation sector. Data were collected through online Zoom interviews and analyzed using creative coding techniques in MAXQDA 22. Content analysis revealed 14 themes related to cockpit silence, including the captain’s manner, power distance, lack …

Gaze Transition Entropy As A Measure Of Attention Allocation In A Dynamic Workspace Involving Automation, Zixin Cui, Tetsuya Sato, Austin Jackson, Sampath Jayarathna, Makoto Itoh, Yusuke Yamani

Psychology Faculty Publications

Real-world work environments require operators to perform multiple tasks with continual support from an automated system. Eye movement is often used as a surrogate measure of operator attention, yet conventional summary measures such as percent dwell time do not capture dynamic transitions of attention in complex visual workspace. This study analyzed eye movement data collected in a controlled a MATB-II task environment using gaze transition entropy analysis. In the study, human subjects performed a compensatory tracking task, a system monitoring task, and a communication task concurrently. The results indicate that both gaze transition entropy and stationary gaze entropy, measures of …

Worker Experience A Year Into Covid: Job Demands And Resources In The Philippines, Emerald Jay D. Ilac, Jaimee Felice Caringal-Go, Ma Tonirose De Guzman Mactal, Mendiola Teng-Calleja

Psychology Department Faculty Publications

This study aimed to examine the positive and negative job characteristics that impact employees’ working experience in a country located in the Global South during the COVID-19 pandemic using the job demands and resources (JDR) theory as a framework. Data collection happened approximately one year after the onset of the COVID-19 pandemic in the Philippines. Data came from a qualitative online survey of 122 workers which was then subjected to thematic analysis. For both demands and resources, four superordinate themes emerged: intrapersonal, interpersonal, work or task-related, and organization- related. Intrapersonal job demands included health and safety, and the complexity of …

Communication Is Key To Success, Quality Improvement Center For Workforce Development

QIC-Tips

Research on organizational communication describes a connection between poor communication, negative attitudes towards the workplace, and decreased worker satisfaction. Conversely, in an environment where communication is valued by management, staff can be encouraged to participate in practice and policy change. Too often new initiatives are announced and then fade away. Clear lines of communication, involving varying levels of staff and using a variety of methods, are key to gaining staff buy-in and keeping workers informed of initiative progress.

The Quality Improvement Center for Workforce Development (QIC-WD) is working with eight jurisdictions to develop and test promising workforce interventions. Effective communication …

Coachmotivation: Developing Transformational Leadership By Increasing Effective Communication Skills In The Workplace, Megan L. Schuller

Industrial-Organizational Psychology Dissertations

Communication is an intrinsic part of the human experience and has been widely studied empirically and practically within organizations. It is the bedrock for many workplace behaviors and outcomes such as employee trust, engagement, job satisfaction, and transformational leadership. Nonetheless, effective communication continues to be a challenge for organizations across a variety of sectors. The current study examined whether a communications training, CoachMotivation (CM), increased perceived effective communication. CM is derived from clinical psychology skills for behavior change, namely, the Motivational Interviewing concepts of open-ended questions, affirmations, reflections, and summary statements. This study also considered the Big Five personality traits …

Organizational Dissent: The Implications Of Race And Dissent Outcomes, Siera N. Bramschreiber

Masters Theses & Specialist Projects

Dissent, the public expression of a minority perspective, is valuable to organizations due to its connections with improving decision-making processes within teams. The current study sought to integrate what is known about diversity in thought and diversity in people and how this influences the dissent process. Specifically, I examined if positive perceptions of dissenters (i.e., worthy of respect or courageous) differ based on the race of the dissenter. Second, I examined if stories of successful articulated dissent influence subsequent willingness to dissent. In developing a scenario to manipulate dissent outcomes ranging from negative outcomes (i.e., hostility) to positive outcomes (i.e., …

Let’S Get Personal: The Influence Of Personality Type Assessments On Team Communication And Structure, Kylee Baldwin, Selena Moua, Taylor Perryman, Alyssa Hayden

Concordia Journal of Communication Research

The balance of understanding and discussing personality types is a potential advantage to the effectiveness of a team’s work ethic and communication. Working in a team with members of different personality types that know how to work well with other personality types will achieve team effectiveness more efficiently than a team with a lack of understanding on their own and others’ personality types. It is predicted that the Truity's Type Finder Personality Test on personality types will have a strong, positive impact on overall team performance and team effectiveness. In addition, it can also be predicted that the team that …

Recurrence Quantification Models Of Human Conversational Grounding Processes: Informing Natural Language Human-Computer Interaction, Clayton D. Rothwell

Browse all Theses and Dissertations

Human-human communication is a coordinated dance (Clark, 1996) that requires each participant to consider the other participants. The majority of this coordination centers on the conversational grounding process that develops and maintains the common ground, or shared understanding between the individuals (Clark and Schaefer, 1989). Conversational grounding is also a crucial process for human-computer interaction using language-based methods, such as spoken dialogue systems. Previous work has tied grounding processes to the performance outcomes in collaborative tasks (Reitter and Moore, 2014; Gergle et al., 2013, 2004; Clark and Krych, 2004), making it a high priority for increasing capabilities of spoken dialogue …

Incivility And Dysfunction In The Library Workplace: Perceptions And Feedback From The Field, Richard J. Moniz Jr.

Library Staff Publications

Issues associated with lack of civility, less than ideal functionality and employees that may not self-reflect as much they should are all challenges in the modern workplace and libraries are no exception. The purpose of this study was to determine which issues associated with a lack of civility such as mobbing, bullying, workplace dysfunction, and lack of abilities regarding self-reflection were found in the library workplace and to what extent. The data represents the feedback of 4,168 library employees through a self-reporting survey instrument designed by the authors with the help of the American Library Association. Data is both quantitative …

From Play To Performance: Building An Effective Organization, Jessica N. Selee, Jade Johnson, Jocelyn N. Murray, Anna Samuelson, Jasmine Li, Andrew Lacanienta, Mat D. Duerden, Mark Widmer

Marriott Student Review

Under the Mentored Experience Grant, six students studies the impact that non-work activities (recreation or leisure) have on individual contributors or organization. Some employees refrain from participating in Leisure-at-Work (LAW) due to lack of time or skill, to cliques, to differing preferences, or fear of negative connotations. Employees report that LAW increases productivity, establishes and enriches social interactions, improves communication, attracts and retains employees in a company, and facilitates a culture of engagement, trust, and camaraderie. At the conclusion of our analysis, we identified areas of future research and recommendations for best practice.

An Analysis Of Stakeholders Communication In Collaborative Software Development Projects, Wei Zhang

Dissertations, Master's Theses and Master's Reports

Software development is a multidisciplinary collaboration involving many stakeholders. However, existing software development processes exhibit many issues related to that collaboration. Because prior research on stakeholder analysis and teamwork revealed the importance of communication, this study analyzed stakeholder communication with reference to team activities as a social and cognitive process. The study’s goal was to understand the collaboration process during software development and to delineate factors that influence this process. We focused on communication between the software developers and their clients during the requirements gathering phase, the team process, and the inter-team and interdisciplinary collaboration, in particular between software engineers …

The Psychometric Properties Of The Professionalism Assessment Rating Scale, Jennifer K. Olivetti

PCOM Psychology Dissertations

The issue of professionalism in the training of medical students has become a major focus within the field of medical education. For years, the Philadelphia College of Osteopathic Medicine (PCOM) has measured the quality of osteopathic medical students (DO students) interpersonal and communication skills through SP (SP) encounters in which SPs rate the DO students relative to eight criteria (items) which, in aggregate, are known as the Professionalism Assessment Rating Scale (PARS). These criteria are linked in the literature to patient outcomes, patient adherence, patient satisfaction, and malpractice. This study investigated the psychometric properties of the PARS, based on data …

The Relation Between Couple Communication And Work-Family Conflict, Klaudia Konik

Honors Projects

In studies examining work-family conflict, much of the attention has been focused on control at work (Radcliffe & Cassel, 2014). The purpose of the study was to examine the relationships between couple communication at home and experienced job satisfaction, relationship satisfaction, and overall work-family conflict. Though hypotheses specifically examining communication frequency were not fully supported, post-hoc analyses revealed unique relationships between specific communication patterns and skills and work-family conflict, especially when examining family-to-work influences. Suggestions for future research to examine the benefits of teaching communication skills at work and how they may impact work-family conflict are also discussed.

Linking Pre-Meeting Communication To Meeting Effectiveness, Joseph A. Allen, Nale Lehmann-Willenbrock, Nicole Landowski

Psychology Faculty Publications

Purpose – This study investigates the importance of communication that occurs just before workplace meetings (i.e., pre-meeting talk). We explore how four specific types of pre-meeting talk (small talk, work talk, meeting preparatory talk, and shop talk) impact participants' experiences of meeting effectiveness. Moreover, we investigate the role of participants’ personality in the link between pre-meeting talk and perceived meeting effectiveness.

Design/methodology/approach – Data were obtained using an online survey of working adults (N = 252). Because pre-meeting talk has not been studied previously, a new survey measure of meeting talk was developed.

Findings – Pre-meeting small talk was a …

Observing Culture: Differences In U.S.-American And German Team Meeting Behaviors, Nale Lehmann-Willenbrock, Joseph A. Allen, Annika L. Meinecke

Psychology Faculty Publications

Although previous research has theorized about team interaction differences between the German and U.S. cultures, actual behavioral observations of such differences are sparse. This study explores team meetings as a context for examining intercultural differences. We analyzed a total of 5,188 meeting behaviors in German and U.S. student teams. All teams discussed the same task to consensus. Results from behavioral process analyses showed that German teams focused significantly more on problem analysis, whereas U.S. teams focused more on solution production. Moreover, U.S. teams showed significantly more positive socioemotional meeting behavior than German teams. Finally, German teams showed significantly more counteractive …

How Emoticons Affect Leader-Member Exchange, Jennifer Loglia

Electronic Theses and Dissertations

Emoticons have been shown to be the nonverbal cues of computer-mediated communication and could therefore be a rich source of information, but they are not used in the workplace because they are considered unprofessional. This study aimed to look at the effects of emoticons on relationships, specifically between a leader and member. Participants were asked to read a fake email from a fake boss and answer several questions in regard to leader-member exchange, affective presence, perceived message positivity, perceived masculinity/femininity of the fake boss, and perceived professionalism. This study found that the use of a positive emoticon in an email …

A Comparison Of Lmx, Communication, And Demographic Differences In Remote And Co-Located Supervisor-Subordinate Dyads, Larisa Niedle

College of Science and Health Theses and Dissertations

The objectives of this research were to examine the growing organizational trends of distributed work, reliance on various media for communication, and increased diversity in the workforce. Napier and Ferris' (1993) theory of distance, which includes structural, functional, and psychological distance, served as a framework for much of this research. Leader-Member Exchange theory (LMX), which Napier and Ferris (1993) translated into the functional distance component of their theory, was used to inform hypotheses on supervisor-subordinate relationships and performance ratings. Communication theories of media richness and social presence were used as a basis for the hypotheses involving communication. Finally, the similarity-attraction …

Advertising Preferences Among College Students, Bianca A. Vasvani

Psychology and Child Development

The purpose of this study was to examine if there is a difference in advertising preferences among college students. Three different types of advertisements were presented for five different products for the participants to review in this study. These three types of advertisements were sex, computer generated imagery and sustainability. The five different products were Orbit Gum, Pepsi, Absolut Vodka, Nike and Aveeno. The participants were asked to rate which one of the three advertisements was most compelling. The variables of gender, ethnicity and year in college were examined. The study also wanted to find out which advertisement overall was …

Eat More Chicken And Lead More People: Perceived Measures Of Servant Leadership At Chick-Fil-A, Michael Mishler

Masters Theses

This present study used survey data from 31 employees working at 2 Chick-fil-A locations to assess the supervisor's perceived level of supervisor's level of servant leadership and how the level (a) affects coworker's perceptions of performance, (b) job satisfaction, and (c) relational trust amongst coworkers. The participants ranged in ages from 18-50. The average age for the participants was 26. The data for the study was collected through the distribution of surveys to individuals who currently work at Chick-fil-A. The two selected locations were approximately 300 miles apart in Virginia. The study employed quantitative research methods in order to collect …

Art And Space: Impacting The Workplace, Erin V. Mccool

Senior Honors Theses

Art in its various forms and applications has always been a part of the human experience. Art can be intrusive, thought provoking, or simply beautiful. Although art comes in many different styles and forms, art continues to capture our imagination. The purposes of this thesis are to discover how art affects human activity in the workplace as well as the qualities that make artwork in the workplace successful. Based on the findings of this study, artwork will be created for the Center for the Advancement of Faculty Excellence at Liberty University in order to create a lively, creative environment. By …

The Relationship Of Leadership Styles, Context, And Outcomes, Max A. Anawalt

CMC Senior Theses

New and experienced leaders sometimes underestimate the importance of the follower and context in their ability to be effective and successful in the long term.  During an organization crisis or in a conflict situation, a leaders’ verbal and nonverbal communication behaviors and an awareness of the contextual factors and followers’ feelings involved may contribute more to long-term effectiveness and success more generally than certain characteristics or type of leadership, even if that style is the prevalent model of leadership within the organization. In theory, every leader should benefit from a greater understanding of the evolving study and theory of leadership …

Coaching Efficacy With Academic Leaders: A Phenomenological Investigation, Deanna Lee Vansickel-Peterson

College of Education and Human Sciences: Dissertations, Theses, and Student Research

The purpose of this psychological phenomenological research was to understand the efficacy of life coaching from the perspective of academic leaders. To date, not one investigation or attempt has been made towards the above stated purpose. This study includes a theoretical overview and a review of the coaching literature from Socrates (469-399 BC) to current day Humanistic theory presented in part by Roger (1902-1987). This process included data collection from five academic leaders who have been coached for at least two years. Levels of analysis of 365 statements, quote and/or comments produced finding of efficacy in life coaching with academic …

Team Coordination As A Mediator Of Stress Appraisals And Team Performance, Gaea Megan Payton

Browse all Theses and Dissertations

Threat stress appraisals can negatively affect individuals by decreasing performance (Gildea, Schneider, & Shebilske, 2007). Performance is also influenced by a team's ability to coordinate tasks (Entin & Serfaty, 1999). This study investigated the link between team stressor appraisals, coordination, and performance. Using a simulated team environment, teams were evaluated on their perceived stress appraisals, coordination as indicated through instant messaging, and team performance. Findings showed that team stressor appraisals were marginally related to coordination and significantly related to performance. Coordination was related to team performance. Further research should be performed using varied levels of a stressful scenario to evaluate …

The Effects Of Communication Modality On Teamwork Processes, Thomas D. Fletcher

Psychology Theses & Dissertations

Since the onset of the digital age, organizations have been able to make use of teams of individuals distributed geographically to remain competitive. While strides have been made to understand the effectiveness of collocated teams, research has yet to sufficiently explore the effects of emerging technologies on team processes and effectiveness. A laboratory study, where dyads were asked to create a spreadsheet by following a set of explicit instructions (i.e., a psychomotor task), was conducted to manipulate the communication modalities most commonly used between collaborators (i.e., face-to-face vs. audio) and compare the effects of adding a shared workspace application. The …

Communicating With Graphic User Interfaces: A Comparison Of Menu Selection And Menu Bypass Techniques, Monty Lee Hammontree

Psychology Theses & Dissertations

The present study was conducted in two phases to determine design tradeoffs relating to command bar menu and bypass code-based techniques for interacting with computers. Forty eight subjects participated. In the first phase of the experiment, mouse-, chorded key-, and function key-based menu selection techniques were compared. It was found that menus were accessed much faster with spatially mapped function keys as compared to chorded key sequences or mouse inputs, and that relative to mouse inputs compatible letter keys lead to faster command selection times. Further, the function key-based technique yielded the fastest combined access and selection times, the fastest …