Industrial and Organizational Psychology Commons^™

Repairing Workplace Trust: A Process-Based Classroom Exercise For Management Education, Luke A. Langlinais Ph.D.

Posters

Trust is essential in every workplace, but conflicts, mistakes, and broken promises are inevitable. This project develops an experiential classroom exercise in which students diagnose workplace trust violations, examine the perspectives and emotions of both parties, and practice selecting and communicating evidence-based reparative actions. The exercise translates organizational behavior research into a practical learning experience that develops not only managerial competence but also the character, empathy, and relational wisdom needed to build healthy organizations and promote human flourishing.

I gratefully acknowledge peer review feedback on this project, and I am accountable for writing of this product without generative AI and …

Stop Blaming My Users: Illumination Of The Technocentric Mythos Bias, Ervin H. Frenzel, Richard Lightcap

Journal of Cybersecurity Education, Research and Practice

 Abstract -This conceptual essay addresses the need for systemic and systematic transdisciplinary analytical techniques within cybersecurity and technical security. This conceptual essay is contingent upon recognition that cybersecurity is not simply technical in nature, it does not need an adversary, and more importantly it is based upon systems engineering and systems thinking.  The essay contributes a socio-technical attribution chain and field-specific ontology/taxonomy which distinguish user-triggered events from root causes, latent conditions, technical debt, validation failures, governance failures, and attribution bias before assigning responsibility to end users. It systematically defines an ontology inclusive of developer technical debt, organizational debt arising from …

Unmasking Emotional Labor: Visualizing The Challenges Experienced By Human Resources Professionals, Abigail (Abby) Leff

Honors College Theses

The field of human resources (HR) requires a complex balance of advocating for others and enforcing organizational policies, all the while managing its own emotional challenges. This dynamic demands that HR professionals engage in intense emotional labor without sufficient organizational support, the burden of which can lead to burnout, decreased job satisfaction, and psychological consequences. Despite the prevalence of these dynamics, the emotional experiences of HR professionals are under-researched. This literature review explores emotional labor and burnout HR professionals face, evaluates available resources in the field, and examines coping strategies that HR professionals use. The research is applied to an …

Predicting Cognitive Bias Susceptibility In Simulated Business Management Decisions: Exploring The Impact Of Group Size, Process Accountability, And Member Experiences, Jacob Breaux

Theses, Dissertations and Culminating Projects

This dissertation explored systematic susceptibility to four cognitive biases among individuals, dyads, triads, and tetrads in a series of tasks designed to simulate real-world business management scenarios. This included measuring representativeness bias, sunk costs, anchoring effects, and framing effects, each of which with historical and empirical prevalence in various managerial contexts. Using experimental data from undergraduate students, participants were prompted to act as surrogate members of a top management team simulation. Participants first completed each of the decision scenarios on their own and were subsequently brought together to collaborate and converge on a single decision preference on the same set …

Psychological Treatment Behind The Walls:Insights From The Inside, Rogelio Serrano

Psychology Division Scholarship

Repeated eras of mass incarceration, criminalization of marginalized communities, and substance use policies have created a revolving door of justice involved populations. The ever-increasing prison population has repeatedly become the largest contingency of mental health clientele for an overburdened mental health system. Those who work with formerly incarcerated individuals in the community often don’t know the unique set of challenges faced by practitioners within the system. Increased understanding and coordination of care can offer opportunities for sustained recovery and reduced levels of recidivism. In this presentation participants will learn about the unique insights on mental health treatment that can be …

Does Ai Help Or Harm? Why And How Ai Use Influences Workplace Outcomes And Employee Well-Being, Haille Trimboli, Reka Lassu

Education Division Scholarship

Although the recent surge in excitement surrounding artificial intelligence (AI) might suggest it is a new development, AI has been applied in organizations for over forty years (Fanti et al., 2022; Markelius et al., 2024). Indeed, the term "artificial intelligence" itself emerged in the 1950s during a research project at Dartmouth College, where it was used to describe "machines able to simulate human intelligence" (Haenlein & Kaplan, 2019, p. 3). Most recently, in 2022, the landscape of AI use for laypeople greatly changed when OpenAI introduced ChatGPT, a generative AI tool, to the public; ChatGPT is an advanced AI language …

Visual Attention And Memory Performance On Advertisements Featuring Celebrities, Kyrho Callis

College of Graduate Studies: Theses & Dissertations

VISUAL ATTENTION AND MEMORY PERFORMANCE ON ADVERTISEMENTS FEATURING CELEBRITIES

Neurodivergent Employees: The Impact Of The Disclosure Decision And Subsequent Workplace Accommodations, Tamara Farquhar

Theses and Dissertations

A great deal of organizational investments have gone towards diversifying the labor force as of late. However, the same cannot be said for efforts made towards making newly acquired talent feel included. Neurodivergent individuals in particular have not been sufficiently welcomed in organizations, partially explaining their reluctance to disclose their identity along with feeling excluded. Despite researchers framing the characteristics displayed by neurodiverse talent as natural variations found at the tail ends of the bell curve, many people are incapable of viewing them as such. Discrimination and stereotyping have thus resulted, further dampening neurodivergent employees’ work experiences. These two factors …

The Power Of Polish: Exploring The Impact Of Nail Adornments On Perceptions Of Attraction, Sara Demichele

Honors Theses

Understanding the significance of nail adornments in shaping perceptions of attractiveness and mate value provides insights into human behavior and preferences. In the current investigation, participants rated human nail length and color on physical attractiveness and partner desirability measures. Results revealed significant effects of nail length and color across different demographic groups. Medium-length nails consistently received higher ratings for physical attractiveness, cuteness, and partner desirability compared to short and long nails. White-colored nails were generally rated most attractive, while blue and black nails received the lowest ratings. Additionally, participants reported a moderate association between having manicured nails and feelings of …

Non-Technical Skills Proficiency In Aviation Pilots: A Systematic Review, Seda Ceken

International Journal of Aviation, Aeronautics, and Aerospace

This systematic review aims to examine the role of non-technical competencies in pilot selection and flight operations, and explore the methods used for their assessment. It has been discerned that relying solely on technical flying skills is insufficient for a pilot; there is a growing understanding that a pilot candidate must possess and adeptly employ non-technical skills, commonly referred to as Crew Resource Management (CRM) skills. This systematic review was designed according to the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. For this review, a systematic search was conducted across seven databases. Seventeen publications were included in …

Cognitive, Ideological, And Goal-Pursuit Barriers To Ethical Decision Making, Jeffrey J. Bailey

Mountain Plains Journal of Business and Technology

This paper brings together diverse research findings to suggest that there are several cognitive, ideological, and goal-pursuit barriers that often get in the way of ethical decision-making. The barriers lead managers to give little or no conscious attention to the ethical implications of their actions. The barriers that I categorize and describe are overconfidence, cognitively “filling-in” of missing information, social norm beliefs, ethical fixed mindsets, metaphors in-use, fairness and justice ideology, behavioral scripts, goal-fever (teleopathy), and goal framing. I describe the processes and mechanisms that underlie these barriers to increase awareness of them so that the willing manager may be …

The Standards Will Never Be Enough: A Racial Justice Extension, Mya Poe, Maria Elena Oliveri, Norbert Elliot

Buros Center: Professional Staff Publications

Since 1952, the Standards for Educational and Psychological Testing has provided criteria for developing and evaluating educational and psychological tests and testing practice. Yet, we argue that the foundations, operations, and applications in the Standards are no longer sufficient to meet the current U.S. testing demands for fairness for all test takers. We propose racial justice extensions as principled ways to extend the Standards, through intentional actions focused on race and targeted at educational policies, processes, and outcomes in specific settings. To inform these extensions, we focus on four social-justice concepts: intersectionality derived from Black Feminist Theory; responsibility derived …

Tools For Collective Thought: Augmenting Collaborative Sensemaking, Jacob Zimmerman

Pomona Senior Theses

As some pioneers of personal computing argue, we have yet to reach the potential that computing offers to enhance our cognition. Some modern scholars of tools for thought give a prerogative to develop transformative tools for thought (Matuschak & Nielsen, 2019), recognizing that the tools we may use enable new thought patterns and thus new cognitive abilities. As cognition is mediated both by our tools and by the minds of others, I evaluate the current state of literature on tools built to support collaborative sensemaking, a domain of collective cognition characterized by various interdependent cognitive processes. To apply and test …

From A Boy To A Leader, Alejandro Zayas

Antioch University Dissertations & Theses

The following autoethnographic dissertation examines my personal experiences of trauma, abuse, and violence. Drawing on journals, memories, and artifacts from my life, I use self-reflection to illustrate the impacts of trauma on my childhood and adulthood. My traumatic experiences of sexual abuse, childhood violence, and emotional abuse are situated within broader sociocultural contexts of masculinity, Hispanic culture, and social norms. This study illuminates possibilities for healing and transformation for myself and others with shared traumatic backgrounds. It calls for trauma-informed education, masculinity, and resiliency. Evocatively sharing my traumatic life events provides an accessible window into often silenced experiences, bearing witness …

Applying Visual Methods To Document The History Of Psychological Testing: A Qualitative Approach, Analay Perez, Janet F. Carlson, Buros Center For Testing At The University Of Nebraska-Lincoln

Buros Center: Professional Staff Publications

The history of psychological testing is critical to many areas of applied psychology. Assessment forms a mainstay of clinical practice, second only to psychotherapy (Meyer et al., 2001). In industrial/organizational psychological practice, employee selection depends on testing to assess applicant qualifications. In educational contexts, testing is central to the evaluation of academic performance and college readiness, in addition to determining eligibility for various types of special educational services.

The history of testing is deeply rooted in myriad psychological specialties (Carlson & Geisinger, 2021). This fact prompted a qualitative examination and integration of three distinct historical threads identified by the proposal …

Emotion And Judgment In Young Women Of A Society In Transition, Maura A. E. Pilotti, Khadija El Alaoui

International Journal of Transpersonal Studies

The present study asked whether emotional responses to narratives of moral transgressions are shaped by the reader’s assumed relationship with the injured party (i.e., oneself, familiar other, and unfamiliar other). Its goal was to test a cultural, religious, and individualistic account of such responses in young females of a traditional society in transition towards a sustainable integration into the global economy. To this end, female college students from the Kingdom of Saudi Arabia were asked to identify their emotional reaction to each of several moral transgressions, report its intensity and then judge the severity of the transgression. In agreement with …

Think Outside And Inside The Box:The Role Of Dual-Pathway Divergent Thinking In Creative Idea Generation, David Peterson, Marshall Pattie

Department of Business Management - Faculty Scholarship

The Dual Pathway to Creativity Model theorizes that creative performance arises from cognitive flexibility, persistence, or a combination of the two. Existing research has only examined these pathways independently, limiting our understanding of the model and of how people generate ideas. We extend the DPCM model by predicting that creative output arises from the generation of response sets containing both highly related (persistence pathway) and unrelated (flexibility) ideas, an idea generation strategy we call Dual Pathway Divergent Thinking (DPDT). In a study of 147 subjects, we propose a serial mediation model: people higher in Openness to Ideas use DPDT as …

Lessons From Psychology For Law Practice Management, Peter Glenn

Faculty Scholarly Works

No abstract provided.

The Social Cognitive Model Of Leadership Perceptions: Proposing A Dynamic, Integrated Theory Of Leadership Identification And Appraisal, Leah Howard, Justin Travis

University of South Carolina Upstate Student Research Journal

This paper is an exploration of the relationships between the stereotype content model, implicit leadership theory, and leadership behavior theory with a focus on illuminating the elements held in common by these three theories and identifying the positive implications of integrating these theories into an inclusive social cognitive model for future leadership research.

After briefly summarizing the three focal theories, we highlight the correspondence between them. We then establish the importance of organizing these theories into a comprehensive model which can be used to understand and explain leadership from a cohesive, multidimensional approach. In proposing such a theoretical model, we …

Lessons From Psychology For Law Practice Management, Peter G. Glenn

Dickinson Law Review (2017-Present)

No abstract provided.

The Effect Of Covid-19 Risk-Enhancing Job Characteristics On Emotional Exhaustion, Zoe Politis, Ignacio Azcarate, Michael Distaso

The Pegasus Review: UCF Undergraduate Research Journal

The COVID-19 pandemic has posed heightened threats to worker well-being. We know that different jobs pose different levels of risk to employees. Physical proximity and exposure to disease/illness are job characteristics that present threats to employee physical health. Based on cognitive theories of stress, we hypothesized that these job characteristics also pose a threat to employees’ emotional well-being. Our sample of 177 participants was made up of working students coming from the University of Central Florida, Embry Riddle Aeronautical University, and healthcare professionals recruited using a snowball sampling method. These participants consisted primarily of healthcare workers, food service workers, teachers/ …

Common Executive Function Predicts Reappraisal Ability But Not Frequency, Wei Xing Toh, Hwajin Yang

Research Collection School of Social Sciences

Cognitive reappraisal is an emotion-regulation strategy that positively impacts various facets of adaptive functioning (e.g., interpersonal relations, subjective well-being). Although reappraisal implicates cognitive processing, no clear consensus has been reached regarding its cognitive correlates. Therefore, we examined how executive function (EF)-i. e., a group of general-purpose control abilities comprising working memory, inhibition, and shifting-would be associated with task-based reappraisal ability and self-reported reappraisal frequency. Using a latent-variable approach, we found that the shared variance among EF facets (i.e., common EF)-a general goal-management ability that facilitates the activation and maintenance of task-relevant goals-was positively related to reappraisal ability but not reappraisal …

The Influence Of Resilience And Expressive Flexibility On Character Strengths And Virtues On Military Leadership In U.S. Military Cadets, Vasiliki Georgoulas-Sherry

Journal of Wellness

Introduction: Character strengths and virtues are greatly revered in military leadership. However, there is no empirical work assessing the relationship of resilience and expressive flexibility, two essential psychological constructs crucial in nurturing mentally healthy individuals, also for successful officer development and military leadership.

Methods: Employing a cross-sectional design, this study recruited 107 participants (ages 18 to 22) from a private U.S. Military university. McGrath, Rashid, Park, and Peterson’s and Peterson and Seligman’s taxonomies of character strengths and virtues were measured. Self-reported resilience and expressive flexibility were additionally assessed.

Results: Results revealed McGrath et al.’s virtue of self-control and Peterson and …

The Role Of Cognitive Load And Individual Differences When Interpreting Human-Resource Data Visualizations, Zachary Hesson

University Honors Theses

Data visualizations (e.g., bar graph, dashboard) can be used as decision-support and storytelling tools that aid users’ interpretation of sometimes complex information, including within the human resource management (HRM) context. As HRM evolves towards implementing more data-informed decisions, it is important to understand how users interpret data visualizations. The aims of this thesis are to (a) identify whether cognitive load affects the amount of time users spend arriving forming and interpretation and the accuracy of their interpretations, and (b) to evaluate whether cognitive load moderates the association between individual-difference variables and interpretation time and accuracy. The individual differences that are …

Work Attitudes Of Filipino Employees During The Covid-19 Crisis, Jaimee Felice Caringal-Go, Reniel B. Tiu, Mendiola Teng-Calleja

Psychology Department Faculty Publications

The purpose of this study is to explore attitudes of Filipino employees toward work during the COVID-19 crisis. Data was collected through an online survey distributed to workers in the Philippines, and qualitative responses from 106 participants were subjected to thematic analysis. Several themes that reflect favorable and unfavorable attitudes toward job and work tasks, work arrangements, employers, as well as work-life balance, health, and sustainability emerged from the data. These themes were described using the tripartite (or affect-behavior-cognition) model of attitudes. Results of the study emphasize the importance of context in shaping employee attitudes, and suggest different ways organizations …

The Effects Of At-Home Remote Work Environments On Human Cognitive Performance And Work Task Performance Based On Current Societal Conditions, Angela Arias

Doctoral Dissertations and Master's Theses

Home-based remote work systems present a unique set of cognitive performance and work task performance challenges to employees without remote work experience. The COVID-19 pandemic forced companies into transforming their work system structures, and their employee roles, without the preparation or education of the dynamics that surround home-based remote work systems. This thesis benefits the Human Factors community by investigating the effects of at-home remote-based work environments on cognitive performance, and work task performance, of employees who currently work remotely from home. A multimethod approach was employed to carry out this research. A survey was administered to home-based remote employees, …

Influence Of Cultural Similarities And Differences On Coworker Relationships And Perceived Levels Of Workplace Psychological Stress, Natalie Hidaka

Psychology | Senior Theses

In growing diversity, social interactions between cultures can build psychological strain. Although, people value familiarity in situations such as in the workplace. The more we seek identity economy in the workplace, the more cross-cultural collaboration becomes essential, yet challenging. To evaluate how cultural similarities and differences influence relationships at work, a voluntary survey was conducted including three sets of measurements; Coworker Relationship Scale, Perceived Stress Scale, and Self-Construal Scale. From 126 self-report, quantitative data showed that relationships between coworkers of different cultural backgrounds (DCB) had greater difficulties than those who share similar cultural backgrounds (SCB). Regardless of one’s psychological stress …

How To Improve Dynamic Decision Making: Evaluation Of A Brief Training Program On Human Error, Yoannis Hermida

UNF Graduate Theses and Dissertations

Current work environments require leaders to make effective and sound decisions in unpredictable situations. How can leaders improve their dynamic decision-making (DDM) skills? The current studies explored the effects of a training program on improving DDM in two computer-simulated tasks with different task characteristics. This study was comprised of two experiments. The first experiment included 83 undergraduate students who independently managed a computer simulated chocolate factory (ChocoFine). The second experiment included 111 students who played the role of a fire rescue chief overseeing a forest fire (WinFire). Half of the participants in each simulation group received a brief training on …

Video Meetings In A Pandemic Era: Emotional Exhaustion, Stressors, And Coping, Betty J. Johnson

Antioch University Dissertations & Theses

In the first quarter of 2020, societal upheavals related to the COVID-19 pandemic included employers’ work-from-home mandates and an almost overnight adoption of video meetings to replace in-person meetings no longer possible due to contagion fears and social distancing requirements. This exploratory study aimed to address, in part, the scientific knowledge gap about video meetings as a source of emotional labor. The study used mixed methods to explore three hypotheses concerning how the contemporary use of video meetings related to emotional exhaustion, stressors, and coping. Data were gathered through an online survey questionnaire. Emotional exhaustion, the dependent variable in the …

Measuring Intelligence With The Sandia Matrices: Psychometric Review And Recommendations For Free Raven-Like Item Sets, Alexandra M. Harris, Jeremiah T. Mcmillan, Benjamin Listyg, Laura E. Matzen, Nathan Carter

Personnel Assessment and Decisions

The Sandia Matrices are a free alternative to the Raven’s Progressive Matrices (RPMs). This study offers a psychometric review of Sandia Matrices items focused on two of the most commonly investigated issues regarding the RPMs: (a) dimensionality and (b) sex differences. Model-data fit of three alternative factor structures are compared using confirmatory multidimensional item response theory (IRT) analyses, and measurement equivalence analyses are conducted to evaluate potential sex bias. Although results are somewhat inconclusive regarding factor structure, results do not show evidence of bias or mean differences by sex. Finally, although the Sandia Matrices software can generate infinite items, editing …