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Full-Text Articles in Industrial and Organizational Psychology

The Social Cognitive Model Of Leadership Perceptions: Proposing A Dynamic, Integrated Theory Of Leadership Identification And Appraisal, Leah Howard, Justin Travis Jan 2022

The Social Cognitive Model Of Leadership Perceptions: Proposing A Dynamic, Integrated Theory Of Leadership Identification And Appraisal, Leah Howard, Justin Travis

University of South Carolina Upstate Student Research Journal

This paper is an exploration of the relationships between the stereotype content model, implicit leadership theory, and leadership behavior theory with a focus on illuminating the elements held in common by these three theories and identifying the positive implications of integrating these theories into an inclusive social cognitive model for future leadership research.

After briefly summarizing the three focal theories, we highlight the correspondence between them. We then establish the importance of organizing these theories into a comprehensive model which can be used to understand and explain leadership from a cohesive, multidimensional approach. In proposing such a theoretical model, we …


The Challenge-Hindrance Model Of Stress And Its Intersections With The Conservation Of Resources Theory, Divya A. Srijay, Justin Travis Dr. Jan 2022

The Challenge-Hindrance Model Of Stress And Its Intersections With The Conservation Of Resources Theory, Divya A. Srijay, Justin Travis Dr.

University of South Carolina Upstate Student Research Journal

This paper briefly summarizes the challenge-hindrance model of stress (CHM) through its basis in the transactional theory of stress, and it integrates modern theories of stress found in social psychology and management literature. In doing so, we provide a content map/process model to guide future research that can contribute to the creation of a more effective measure of the secondary appraisals of stressors.

Although psychometric and related statistical concerns regarding extant measures have been noted and discussed in the literature, our hope is that the proposed model may aid in the conceptualization of the nomological network of the stress process …


Stress And Its Interventions In Undergraduate College Students During Covid-19, Katie A. Jones Jan 2022

Stress And Its Interventions In Undergraduate College Students During Covid-19, Katie A. Jones

Graduate Theses/Dissertations

Though stress in postsecondary education is a highly researched topic, the emergence of the COVID-19 pandemic has created many new questions that require answers. It is important to connect total perceived stress in undergraduate students with academic, COVID-19, and distance-learning factors and examine the effectiveness of interventions on stress and anxiety during the pandemic. This research determines the efficacy of mindfulness stress interventions (cognitive-behavioral, guided meditation, and music) for individual differences in stress, self- efficacy, and anxiety and links these variables to performance. This study measures levels of different types of stress (total perceived, distance-learning, academic, and COVID-19) for undergraduate …


Using Agile Principles To Implement Workplace Diversity, Equity, And Inclusion Best Practices, Jennifer Bernardez Jan 2022

Using Agile Principles To Implement Workplace Diversity, Equity, And Inclusion Best Practices, Jennifer Bernardez

CMC Senior Theses

Companies understand the importance of diversity, equity, and inclusion (DEI) in the workplace and are willing to invest to achieve successful DEI results. Unfortunately, the results of these efforts have been inconsistent at best. Over the last twenty years, companies have successfully applied Agile principles to to achieve successful project management results. This paper describes how to apply Agile principles to DEI initiatives. Additionally, a practical model for achieving DEI results in the areas of hiring, onboarding, employee retention, and assessment, has been developed and is presented. Application of this innovative model will help companies achieve desired results from investments …


Employee Satisfaction And Perceptions Of Organizational Leadership Accountability, Caroline M. Clancy Jan 2022

Employee Satisfaction And Perceptions Of Organizational Leadership Accountability, Caroline M. Clancy

All Graduate Theses, Dissertations, and Other Capstone Projects

Leadership can truly make or break an organization with regard to virtually every work-related outcome. So, what characterizes an effective leader? Research suggests that leaders who embody organizational values and are held to same standards as their subordinates are related to optimal organizational outcomes. These values and standards start with an organization’s accountability practices. We hypothesize that perceptions of accountability will demonstrate a positive relationship with job satisfaction (H1) and a negative relationship with turnover intentions (H2). Additionally, communication will moderate the relationship discussed in our first hypothesis (H3). Finally, communication will moderate the relationship discussed in our second hypothesis …


The Effects Of Transformational Leadership On Sales Performance In A Multilevel Marketing Organization, Alexander Techy Jan 2022

The Effects Of Transformational Leadership On Sales Performance In A Multilevel Marketing Organization, Alexander Techy

All Graduate Theses, Dissertations, and Other Capstone Projects

Despite the rapid growth of multilevel marketing (MLM), there is little research that examines distributor performance in this unique organizational setting. The present study focused on the relationships between individual distributors and the people who recruited them into the organization (i.e., their sponsors). Given the unique structure of MLM organizations and the importance of sponsor-recruit relationships, it has previously been proposed that sponsors should employ a transformational leadership style. This study investigated transformational leadership as a predictor of performance, which was defined using both objective and subjective measures. Participants were 479 distributors at an MLM organization who were instructed to …


Lessons From Psychology For Law Practice Management, Peter G. Glenn Jan 2022

Lessons From Psychology For Law Practice Management, Peter G. Glenn

Dickinson Law Review (2017-Present)

No abstract provided.


Adverse Work Experiences And The Impact On Workplace Psychological Well Being, Workplace Psychological Distress, Employee Engagement, Turnover Intention, And Work State Conscientiousness, Nicole J. Dekay Jan 2022

Adverse Work Experiences And The Impact On Workplace Psychological Well Being, Workplace Psychological Distress, Employee Engagement, Turnover Intention, And Work State Conscientiousness, Nicole J. Dekay

Industrial-Organizational Psychology Dissertations

Workplaces work to reduce severe safety issues and highly stressful events, yet limited focus has been put on the chronic traumatic experiences and everyday psychological stressors that people experience in workplaces. This dissertation will add to existing work design literature by studying how the presence of Adverse Work Experiences, both acute and chronic, at a variety of workplaces, impact mental health both in terms of Workplace Psychological Distress and Workplace Psychological Wellbeing which in turn can affect turnover, engagement, and work conscientiousness. Results indicated adverse work experiences were significantly related to higher psychological distress, lower psychological wellbeing, higher turnover intention, …


A Quantitative Comparison Of Employee Engagement Antecedents, Kirby White Jan 2022

A Quantitative Comparison Of Employee Engagement Antecedents, Kirby White

Industrial-Organizational Psychology Dissertations

Practitioners and academics are keenly interested in employee engagement due to its relationship to beneficial outcomes such as employee health, tenure, job performance, company profit, and more. However, most engagement research is siloed into one of three theoretical frameworks, leading to conflicting evidence and strategic implications for effectively fostering more engagement. This study investigated the redundancy and incremental validity of each theory by analyzing multiple responses from a robust sample of working adults. The sample includes more than 160,000 participants who are performing any job function at one of more than 60 global enterprise companies and across over 20 industries. …


“Intended Between A Man And A Woman”: Examining The Lgbtq Campus Climate Of A Non-Affirming Free Methodist University, Justin Cospito Jan 2022

“Intended Between A Man And A Woman”: Examining The Lgbtq Campus Climate Of A Non-Affirming Free Methodist University, Justin Cospito

Industrial-Organizational Psychology Dissertations

Objective: The purpose of this is research is to further LGBTQ-related research in the education space by examining the LGBTQ college campus climate of Seattle Pacific University (SPU), a non-affirming religiously affiliated university and Denominational Institution of the Free Methodist Church. SPU has recently come into the national spotlight for its non-affirming stance on LGBTQ issues, specifically its controversial hiring policy banning employees from having sexual intercourse with the same gender. This study hypothesizes that perceptions of the LGBTQ climate at SPU will be related to campus satisfaction for students who identify as sexual minorities as well as sexual majorities. …


Perpetrator Workplace Aggression: Development Of A Perpetrator Aggression Scale (Pas), Md Rashedul Islam Jan 2022

Perpetrator Workplace Aggression: Development Of A Perpetrator Aggression Scale (Pas), Md Rashedul Islam

Browse all Theses and Dissertations

Perpetrator workplace aggression has always been considered as a uni-dimensional construct from the uni-dimensional perspective. The most popular and widely used scale, interpersonal deviance scale (IDS; Bennett & Robinson, 2000), to assess perpetrator workplace aggression has only seven items (i.e., seven content areas), which lacks a high level of content-related and construct-related validity. Recently, researchers have suggested that perpetrator workplace aggression may be a construct with a general factor at the top (Sackett & DeVore, 2001); however, this general factor can be less clear for a more complex model (Marcus et al., 2016). Using three samples (N = 271, 337, …


User Interface Design For Supervisory Control Of Multiple Manned And Unmanned Air Vehicles, Taleri Lynn Hammack Jan 2022

User Interface Design For Supervisory Control Of Multiple Manned And Unmanned Air Vehicles, Taleri Lynn Hammack

Browse all Theses and Dissertations

This dissertation research will cover lessons learned from the three-year, iterative design and evaluation of TECUMSA (Tasking and Execution of Collaborative Unmanned and Manned Systems with Autonomy). TECUMSA is a graphical user interface and autonomous tool suite that enables a single operator (e.g., an Air Mission Commander) to team with autonomous capabilities (e.g., route planning, aircraft task allocation) to effectively command and control multiple manned and unmanned aircraft in a contested battlespace. The user/AMC was responsible for accomplishing a series of reconnaissance, surveillance, and threat neutralization tasks in a hostile and dynamic simulated battlespace. The main challenges in this problem …


Barriers To Technology Adoption In The Water Treatment Industry, Ian Adams Jan 2022

Barriers To Technology Adoption In The Water Treatment Industry, Ian Adams

Williams Honors College, Honors Research Projects

This honors project focuses on barriers to technology adoption in the drinking water treatment industry. The scope of this project considers these barriers as they relate to general technology and with a specific focus on artificial intelligence (AI) and digital twins. To better understand these barriers, prior research and case studies are analyzed. The case studies include reports provided by Fontus Blue, a water treatment software provider based in Akron, Ohio. The case studies exhibit the benefits and challenges of integrating new technology, including AI systems. With the context of these case studies in mind, a survey was distributed to …


Addressing Sexual Harassment (Sh) At Work: Examining The Role Of Social Identity On Observer Intervention Behavior, Tisnue Jean-Baptiste Jan 2022

Addressing Sexual Harassment (Sh) At Work: Examining The Role Of Social Identity On Observer Intervention Behavior, Tisnue Jean-Baptiste

Electronic Theses and Dissertations, 2020-2023

Sexual Harassment (SH) has been a prevalent issue within the workplace. Observer behavior is when employees are trained to identify and intervene in situations of SH. The traditional SH framework has focused on the legal compliance of employees rather than appealing to their moral reasoning. Furthermore, in most SH training typically depicts an SH situation with a white man who identifies as heterosexual as the perpetrator and a white woman as the victim. The Sex-Based Harassment (SBH) framework aims to address various intersections of racial, sexual, and gender identity within the context of SH. The current study examined the role …


Zombie At Work (Aggressive) Zombie At Home: The Relationship Between Work Boredom And Romantic Partner Undermining And Disengagement, Kenzie Dye Jan 2022

Zombie At Work (Aggressive) Zombie At Home: The Relationship Between Work Boredom And Romantic Partner Undermining And Disengagement, Kenzie Dye

Electronic Theses and Dissertations, 2020-2023

Work boredom is an understudied topic within Industrial/Organizational psychology, and studies have yet to examine work boredom in the context of the work-nonwork interface. The present study reviewed the current work boredom literature and then examined two pathways by which boredom may be related to employees' behavior at home. It proposed that negative affect, in the form of frustration, is a link between work boredom and undermining behaviors toward one's romantic partner. The cognitive pathway connecting work boredom with romantic partner disengagement, was proposed to be affective rumination. These pathways were expected to be buffered with a high work-nonwork segmentation …


Worker Experience A Year Into Covid: Job Demands And Resources In The Philippines, Emerald Jay D. Ilac, Jaimee Felice Caringal-Go, Ma Tonirose De Guzman Mactal, Mendiola Teng-Calleja Jan 2022

Worker Experience A Year Into Covid: Job Demands And Resources In The Philippines, Emerald Jay D. Ilac, Jaimee Felice Caringal-Go, Ma Tonirose De Guzman Mactal, Mendiola Teng-Calleja

Psychology Department Faculty Publications

This study aimed to examine the positive and negative job characteristics that impact employees’ working experience in a country located in the Global South during the COVID-19 pandemic using the job demands and resources (JDR) theory as a framework. Data collection happened approximately one year after the onset of the COVID-19 pandemic in the Philippines. Data came from a qualitative online survey of 122 workers which was then subjected to thematic analysis. For both demands and resources, four superordinate themes emerged: intrapersonal, interpersonal, work or task-related, and organization- related. Intrapersonal job demands included health and safety, and the complexity of …


The Correlation Between Work Empowerment And The Ownership Of Feminist Beliefs In Working College Women, Taylor Marino Jan 2022

The Correlation Between Work Empowerment And The Ownership Of Feminist Beliefs In Working College Women, Taylor Marino

Williams Honors College, Honors Research Projects

The correlation between work empowerment and attitudes of feminism in people who identify as women while simultaneously working and attending college has not previously been assessed. The aim of this study is to identify what relationship, if any, exists between these constructs. The scales utilized will be the work empowerment scale developed by Spreitzer (1995) and the FEM scale developed by Smith, Ferree, and Miller (1975). Based on previous literature, it can be hypothesized that greater feminist attitudes will be correlated with higher levels of work empowerment.


Investigating The Efficacy Of Novel Measures Of Careless Responding To Tests, Mark Christopher Ramsey Jan 2022

Investigating The Efficacy Of Novel Measures Of Careless Responding To Tests, Mark Christopher Ramsey

Browse all Theses and Dissertations

Research has demonstrated that careless responding (CR) threatens the construct validity of measures (see Huang et al., 2015; Wise & Kong, 2005). Researchers have developed and studied many measurement approaches to capture CR in surveys, with different survey measures compensating for the practical or empirical limitations of other measures. This research is distinguished from ability test CR research because ability tests are fundamentally different from surveys. Within ability tests, CR research has focused only on response time and self-report measures of CR, both of which carry limitations. The former is inflexible because the index necessitates item-level response time information, and …


Testing The Lumberjack Analogy: Automation, Situational Awareness, And Mental Workload, Justin W. Morgan Jan 2022

Testing The Lumberjack Analogy: Automation, Situational Awareness, And Mental Workload, Justin W. Morgan

Browse all Theses and Dissertations

This study examines the effects of automation on the human user of that automation. Automation has been shown to produce a variety of benefits to employees in terms of performance and a reduction of workload, but research in this area indicates that this might be at the cost of situational awareness. This loss of situational awareness is thought to lead to “out-of-the-loop” performance effects. One way this set of effects has been explained is through the “lumberjack” analogy, which suggests these effects are related to degree of automation and automation failure. This study recreates the effects of automation on mental …


The Hidden Side Of Work-Family Boundary Management: Uncovering The Role Of Cognitive Boundary Work And Boundary Context, Victoria Daniel Jan 2022

The Hidden Side Of Work-Family Boundary Management: Uncovering The Role Of Cognitive Boundary Work And Boundary Context, Victoria Daniel

Theses and Dissertations (Comprehensive)

Work-family life is becoming increasingly complex for the modern-day working parent, making boundaries that define the physical, temporal, and psychological aspects of work and family domains evermore important in how people choose to structure and manage the interface. However, the literature on boundary management has predominantly studied the enactment of certain boundaries and treated these boundary constructs as stable (e.g., general preferences and tendencies to behaviourally integrate or segment work and family). This research has also largely been conducted in contexts where the environment naturally created a way to organize the interface without the employees having to do as much …


The Intersection Of Proactivity Behaviours And Socialization Tactics On Athletes’ Perceptions Of Group Cohesion And Role Clarity, Charlotte Revell Jan 2022

The Intersection Of Proactivity Behaviours And Socialization Tactics On Athletes’ Perceptions Of Group Cohesion And Role Clarity, Charlotte Revell

Theses and Dissertations (Comprehensive)

Socialization is a process in which newcomers learn the behaviours and attitudes to become productive working members of a team (Van Maanen, 1978). Organizations (e.g., sports teams) can engage in socialization tactics to help newcomers onboard efficiently within the new group (Van Maanen & Schein, 1979). Furthermore, these socialization tactics influence the way athletes perceive cohesion as well as execute their roles (Leo et al., 2020). However, individuals’ proactivity behaviours can impact the effects of socialization tactics on outcomes because they play an active role in the process of socialization by influencing their interpersonal relationships and social interactions (Reichers, 1987). …


Gender Differences In The Impact Of Worklife On Executives’ Psychological Health, Marcus B. Mueller Jan 2022

Gender Differences In The Impact Of Worklife On Executives’ Psychological Health, Marcus B. Mueller

WCBT Faculty Publications

The Impact of Worklife on Executives’ Psychological Health Purpose: This is the first scientific research studying the impact of worklife factors on executives’ psychological health by gender. The study has a particular focus on the factors of ‘Community’ and ‘Work-life balance’.

Design: Survey data were collected from N=481 senior executives to measure seven worklife factors and psychological health. Standardized regression analysis was performed for each worklife in a regression model predicting psychological health by gender.

Findings: Results showed significant differences between female and male senior executives in the profiles of seven worklife factors in terms of their relationship with …


Comparison Of Schedules, Stress, Sleep Problems, Fatigue, Mental Health And Well-Being Of Low Cost And Network Carrier Pilots, Marion Venus Jan 2022

Comparison Of Schedules, Stress, Sleep Problems, Fatigue, Mental Health And Well-Being Of Low Cost And Network Carrier Pilots, Marion Venus

International Journal of Aviation, Aeronautics, and Aerospace

Objective

This research investigates and compares working-conditions, duty rosters, stress, sleep problems, fatigue levels, mental health, and well-being of pilots working for network (NWCs), and low-cost carriers (LCCs). This study extends previous research by investigating working conditions, pilots’ actual rosters, fatigue and mental health of two groups of pilots flying for LCC or NWC.

Method

A comprehensive cross-sectional online survey was completed by N=338 pilots (185 NWC, 153 LCC pilots). All pilots reported their roster data of the last 2 months during peak flight season, psychosocial and work-related stress (e.g., high job insecurity, less total flight-experience, lower income, more time …


The Role Of Emotions As Mechanisms Of Mid-Test Warning Messages During Personality Testing: A Field Experiment, Hairong Li, Jinyan Fan, Guoxiang Zhao, Minghui Wang, Lu Zheng, Hui Meng, Qingxiong Weng, Yanping Liu, Filip Lievens Jan 2022

The Role Of Emotions As Mechanisms Of Mid-Test Warning Messages During Personality Testing: A Field Experiment, Hairong Li, Jinyan Fan, Guoxiang Zhao, Minghui Wang, Lu Zheng, Hui Meng, Qingxiong Weng, Yanping Liu, Filip Lievens

Research Collection Lee Kong Chian School Of Business

This study focuses on the role of emotions in personnel selection and faking research. In particular, we posit that emotions are likely to be activated when applicants receive warning messages from organizations. Drawing on Nabi (Nabi, Communication Theory, 9, 1999, 292) cognitive-functional model of discrete negative emotions, we propose and empirically test the effects of three discrete negative emotions (guilt, fear, and anger) triggered by a warning message during a personality test on personality score accuracy and perceived test fairness. Participants in this within-subjects field experiment were 1,447 applicants for graduate school at a large public university in China. They …


Employee Green Behavior: A Meta-Analysis, Ian M. Katz, Rachel S. Rauvola, Cort W. Rudolph, Hannes Zacher Jan 2022

Employee Green Behavior: A Meta-Analysis, Ian M. Katz, Rachel S. Rauvola, Cort W. Rudolph, Hannes Zacher

Psychology Faculty Publications

Due to climate change, the need to protect biodiversity and reduce pollution, and governmental regulations, many organizations are aiming to become more environmentally sustainable. In this context, researchers and practitioners are increasingly interested in the construct of employee green behavior (EGB). EGB has been considered by numerous empirical studies over the last two decades and its associations with demographic characteristics, individual differences, workrelated perceptions, and job attitudes. To systematically synthesize the rapidly growing literature on EGB, we conducted a meta-analysis (k = 135 independent samples; total N = 47,442 employees). Results showed positive associations between EGB and, for example, proenvironmental …


The Relationships Between Dimensions Of Inclusive Leadership And Aspects Of Employee Engagement: Crucial Connections For Organizational Success, Rosalind F. Cohen Jan 2022

The Relationships Between Dimensions Of Inclusive Leadership And Aspects Of Employee Engagement: Crucial Connections For Organizational Success, Rosalind F. Cohen

Antioch University Dissertations & Theses

In light of the current economic conditions in the United States brought about by the COVID pandemic, the war for talent is at a high point, and the acquisition and retention of qualified employees are highly competitive. Because employees want to feel challenged by their work and need to feel a sense of belonging, organizations that create engaging and inclusive cultures are at an advantage and need to understand how leadership behaviors can impact these cultures. This three-phased exploratory concurrent mixed-methods research study posed two questions to bring light to the relationship between Inclusive Leadership, Employee Engagement, and individual or …


A Bubble Of Protection: Examining Dispositional Optimism As A Psychological Buffer Of The Deleterious Association Between Negative Work-Family Spillover And Psychological Health, Sean T. H. Lee, Bryan K. C. Choy, Jose C. Yong Jan 2022

A Bubble Of Protection: Examining Dispositional Optimism As A Psychological Buffer Of The Deleterious Association Between Negative Work-Family Spillover And Psychological Health, Sean T. H. Lee, Bryan K. C. Choy, Jose C. Yong

Research Collection School of Social Sciences

Demands and stressors from work increasingly encroach upon people’s family lives in modern settings, resulting in poorer familial relationships and impaired psychological health. The current study proposed and examined dispositional optimism as a potential psychological buffer of the deleterious impact of negative work-to-family spillover (WFS) on psychological health. Based on a sample of employed midlife adults in the United States (N = 1,252) drawn from a large and nationally representative dataset, MIDUS 3, we found that dispositional optimism significantly moderated the relationship between negative WFS and subjective well-being, even after controlling for a variety of potential confounds. However, this moderation …


When A Seat At The Table Is Not Enough: A Participatory Action Research Study On Collaborative Partnerships In Ontario Developmental Services Organizations, Kaylagh Vanwyck Jan 2022

When A Seat At The Table Is Not Enough: A Participatory Action Research Study On Collaborative Partnerships In Ontario Developmental Services Organizations, Kaylagh Vanwyck

Theses and Dissertations (Comprehensive)

Historically, Ontario’s developmental services (DS) has evolved largely guided by the knowledge and direction of non-disabled service providers and government. However, the UN Convention on the Rights of Persons with Disabilities promotes the participation of people labeled with disabilities in decision-making processes about the programs and policies that impact their lives. Existing theories and literature reveal the importance of collaborative partnerships where power is shared with service users through participatory decision-making, shared leadership, and opportunities to participate with influence. Four self-advocates labeled with developmental disabilities collaborated as co-researchers in this participatory action research study to explore what model of collaborative …


Psychological Resilience Of Entrepreneurs: A Review And Agenda For Future Research, Robert J. Pidduck Jan 2022

Psychological Resilience Of Entrepreneurs: A Review And Agenda For Future Research, Robert J. Pidduck

Management Faculty Publications

Given that entrepreneurs face substantial adversity in initiating and developing new ventures, a burgeoning stream of research has sought to understand the concept of entrepreneurs’ psychological resilience. To structure and synthesize what we know about entrepreneurs’ psychological resilience, we systematically review the empirical literature to provide insights on how it has been conceptualized and operationalized, along with its key antecedents and outcomes. Based on our review, we advance a promising agenda for future research, grounded in connecting the psychological resilience of entrepreneurs to other research areas connected to the new venture development process. Overall, we point to the urgent need …


Measuring The Quality Of Postgraduate Physician Assistant Fellowship/Residency Programs With A Surgical Focus, Lesley Davies, Jacqueline Guarino, Caitlin Justus, Cassandra Mueller Pa-C, Ryan Krasnosky, Jordan Rodriguez, Angelo P. Giardino Dec 2021

Measuring The Quality Of Postgraduate Physician Assistant Fellowship/Residency Programs With A Surgical Focus, Lesley Davies, Jacqueline Guarino, Caitlin Justus, Cassandra Mueller Pa-C, Ryan Krasnosky, Jordan Rodriguez, Angelo P. Giardino

Journal of Nursing & Interprofessional Leadership in Quality & Safety

Introduction

Postgraduate programs for PAs provide formal postgraduate training for clinical specialty areas. These programs are intended to provide intense specialty training in various fields, as well as to standardize education beyond the entry level. The purpose of this descriptive study was to determine if there are consistent trends or clear differences in program length, approach to training, validation of learning, and accreditation through the Accreditation Review Commission on Education for the Physician Assistant (ARC-PA) for postgraduate programs with a surgical focus in the United States.

Methods

This study is a non-experimental and descriptive research design. Program directors were mailed …