Industrial and Organizational Psychology Commons^™

The Role Of Perceived Perpetrator Centrality In Intentions To Express Or Confront Sexist Behaviors, Anna G. Miller

Theses/Capstones/Creative Projects

Confronting sexist acts (e.g., by saying, “That was sexist!”) has been empirically shown to reduce others’ sexist behaviors. However, bystanders are often reluctant to confront sexist acts, particularly when perpetrators of sexism are perceived as high in status. Prior studies have operationalized status in terms of organizational rank. However, individuals may also have status by virtue of their connections to other group members, which I investigate in the present study. Participants with full-time work experience (N = 451) were asked to read a vignette describing a sexist incident in which a male perpetrator of sexism had many (vs. few) …

Soft Skills In The Workplace: A Comparative Analysis, Meg Rothfuss

Theses/Capstones/Creative Projects

Soft skills are defined as any non-technical ability related to how you do your work. While hard skills are commonly thought of first when it comes to job responsibilities, soft skills are increasingly important to the success of any role. Soft skills can be broken into the broad categories of cognitive, interpersonal, and intrapersonal skills. The goal of this study was to define the soft skill profiles of different industries and compare the similarities and differences across industries. To do this, an interview and survey were conducted including employees from a variety of industries. The interviews compared the IT and …

Speaking Up: A Courage Framework Of Bipoc Voices In The Workplace, Aishah Khan

All Theses

Despite the many beneficial outcomes of voice in the workplace, employers and employees do not often utilize it to its full potential, particularly those from historically marginalized groups. Past literature has examined the many ways in which the experience of minority-group members differs from that of majority-group members; however, scarce work has been done exploring the “mental calculus” that those from marginalized groups go through when deciding whether to advocate for themselves or others at work. To provide insight into this specific experience, I manipulated representation and context in a novel fashion – and examined if and how safety, risk, …

Leadership Matters: The Impact Of Transformational Leadership And Mattering On Job Attitudes And Perceived Performance, Chelsea E. Robbins

All Dissertations

Mattering refers to the sense that one is significant and valued by others, which has been linked by a small but growing body of research to key work-related outcomes, including job satisfaction, organizational commitment, and job performance. This study examines mattering among Basic Science Medical Educators (BSME), a group potentially vulnerable to low workplace mattering due to limited leadership support and isolation from communities of practice. Consideration for follower well-being is important across many leadership theories, and transformational leadership behaviors overlap highly with behaviors thought to increase mattering. Survey responses from BSME and a general workforce sample were analyzed to …

Understanding The Stereotypes, Emotions, And Behaviors Towards Introverts In The Workplace, Kristen M. Fisher

Psychology Theses & Dissertations

The present study utilizes the SCM and the BIAS Map to understand perceptions of introverts within the workplace and highlight potential approaches to mitigate introversion mistreatment. It was hypothesized that, when compared to extraverted employees, introverted employees would be perceived as lower in warmth and competence, receive more emotional responses of contempt, more behavioral responses of passive harm, and that contempt would mediate the relationship between competence and passive harm. Conversely, it was hypothesized that extraverts would be perceived as higher in warmth and competence, receive more emotional responses of admiration, more behavioral responses of active facilitation, and that admiration …

The Interplay Of Gender And Humor In The Workplace, Charlene Marie Baghdadi

CMC Senior Theses

Humor is a key element in workplace dynamics, influencing leadership, team cohesion, and career advancement. However, its impact is not equal among genders. This paper explores the interplay between humor and gender in professional settings, examining how different types of humor – positive (affiliative, self-enhancing, coping sense of humor) and negative (aggressive, self-defeating) – are perceived and used by men and women. Specifically, it investigates how gender and team composition moderate the relationship between types of humor and workplace outcomes, with gender stereotypes acting as a mediator. This analysis highlights that men often benefit from a broader acceptance of humor …

Sounds Of Silence: Using The Stereotype Content Model To Understand Perceptions Of Introverts And Extraverts At Work, Mallory A. Mccord

Psychology Faculty Publications

This paper drew on the stereotype content model (SCM) to clarify cultural stereotypes about introverted and extraverted people at work to increase our understanding of the stereotype-driven process that may lead to negative responses to introversion and subsequent detriment to employee health and well-being. The hypothesis that introverted workers would be rated as lower in warmth and competence than extraverted workers was examined across three studies. Study 1 used qualitative content analyses to assess open responses that freely described introverted and extraverted colleagues. Study 2 tested the hypothesis quantitatively using established measures of warmth and competence. Finally, Study 3 tested …

Fostering Belonging In The Workplace: What Does Commitment Look Like At Interpersonal, Team, And Organizational Levels?, Jody Condit Fagan

Libraries

Researchers describe belonging as “an essential human need” that supports people’s abilities to share, create meaning, participate, and learn with others at work (Filstad et al., 2019, p117). Sense of belonging varies by culture (Cortina et al., 2017) and belonging-related stressors have been shown to be more intense for those who identify with outgroups (Walton & Brady, 2017). Given this context and the impossibility of directly creating belonging, how can people at all levels support an inclusive commitment to fostering belonging as an organizational value? This presentation will define belonging, outline relevant actions and behaviors, and illuminate potential pitfalls.

Analyzing Employee Perceptions On Monitoring In The Workplace, Jacob W. Holden

Williams Honors College, Honors Research Projects

This literature review will focus on companies' and employees' views on electronic workplace monitoring, surveillance, and tracking, the ethicality of such activity, and the benefits and drawbacks of such activity. I conducted a literature review with the specific research question "How does a company's policy on workplace monitoring, surveillance, and tracking affect employees' or potential candidates' view on working for the company?". I discuss four scholarly articles and the implications they have on how electronic performance monitoring (EPM) systems are perceived in the workplace.

Avoiding Success: How Does Fear Of Success Impact Today's Workforce?, Bradley E. Gray

Dissertations, Theses, and Capstone Projects

Fear of success refers to the anxiety experienced by individuals as they come close to accomplishing a goal, ambivalent and even paralyzed over choosing to accept or avoid success. Success fearers are more likely to avoid success, choosing to forego their goal to avoid the assumed negative repercussions that will accompany the success (Canavan, 1989). Though interest in fear of success has waned since its introduction in the 1970’s, evidence of fear of success still exists today. However, original theories of fear of success cannot explain its impact on both men and women, and little is known about how it …

The Ivory Tower: An Intersectional View On Gender And Ethnicity In Academia Before And After The Transition To Online Work, Chelsea Robbins

All Theses

A substantial body of research shows that female academics have faced lower salaries, fewer promotions, and lower rates of tenure than male academics. Proposed mechanisms include higher demands for unrewarded service in the teaching-research-service ratio and significant obstacles in balancing work and family. This study proposed the ‘Academic Tetrad,’ which includes the additional facet of home life, as an alternative to the traditional ‘Academic Trinity’ perspective. The present study utilized an intersectional perspective to examine the academic tetrad, key workplace variables, and work-life balance across the COVID-19 transition to online work. The findings countered previous research by showing equality on …

Supervision In A Virtual Workplace, Cynthia F. Parry

QIC-Takes

Some agencies have increased their use of telework due to office closures, a desire to decrease their carbon footprint, or because of the pandemic. This can add stress on supervisors as they have to manage staff virtually. Remote supervision requires changes in communication (both styles and tools) which can result in staff feeling micromanaged or neglected. Navigating these and other issues have been difficult for many child welfare agencies. The QIC-WD sites, like other child welfare agencies around the country, pivoted to virtual supervision quickly due to the pandemic. Most supervisors were unprepared for managing a virtual workforce and are …

Personal Intelligence And Student Employees, Miah Munro

Honors Theses and Capstones

Personal intelligence involves the capacity of individuals to accurately reason about personality and personality-related information that is related to themselves and others (Mayer, 2008). One setting that may particularly benefit from research on personal intelligence is the workplace. To understand employees’ logic, Peters and colleagues (2021) employed a narrative evaluation tool adapted from Allen (2017) to assess the perceived sophistication employees’ use to describe an interaction they had with a difficult or challenging coworker. They found that judges could reliably detect variations in the sophistication employees used, and that it was related, r = .43, p < .001, to a measure of personal intelligence. Their results were intriguing, but more confidence regarding their findings could be added through replication and extension of the work. Previous findings were replicated, which makes for a more compelling case that personal intelligence is detectable in employees and is related to what we think of as personal intelligence. Understanding personal intelligence in the workplace can enhance the capabilities of the human resource professionals to select personnel, which will ultimately improve their hiring process.

Workplace Incivility, Megan Paul

Umbrella Summaries

What is workplace incivility?

Workplace incivility refers to “low-intensity deviant behavior with ambiguous intent to harm the target, in violation of workplace norms for mutual respect. Uncivil behaviors are characteristically rude and discourteous, displaying a lack of regard for others” (Anderson & Pearson, 1999, p. 457). Though there is some conceptual and empirical overlap between incivility and ostracism, bullying, and abusive supervision, incivility is considered distinct (Yao et al., 2021). Incivility has been examined from the perspective of both the victim and the instigator, exploring factors related to being the target of incivility and factors related to engaging in uncivil …

Workplace Ostracism, Megan Paul

Umbrella Summaries

What is workplace ostracism?

Workplace ostracism is “the extent to which an individual perceives that he or she is ignored or excluded by others at work” (Ferris et al., 2008, p. 1348). The most popular measure is the 10item Workplace Ostracism Scale (Ferris et al., 2008). Example items include “others avoided you at work,” “others refused to talk to you at work,” and “others at work shut you out of the conversation.”

Why is workplace ostracism important?

Ostracism in the workplace is important because it is associated with an array of job attitudes, stress indicators, and behaviors. Specifically, ostracism is …

Conclusion: Female Leaders Using Coercive Power Motivate Subordinates, Mary Kovach

The Journal of Values-Based Leadership

This manuscript advances prior research (Blau, 1964; Elangovan & Xie, 1999; French & Raven, 1959; Goodstadt & Hjelle, 1973; Hegtvedt, 1988; Randolph & Kemery, 2011; Zigarmi, Peyton Roberts, & Randolph, 2015) and capitalizes on supervisory skills using power dynamics within the workplace, by investigating employee effort resulting from gender dissimilar supervisor-employee dyads and employee locus of control. To offer a more focused approach, this is an evaluation specifically on reward and coercive power derived from French and Raven’s (1959) five power bases. This manuscript proposes that the motivation levels of employees change, based on their locus of control and gender. …

Incivility Of Coworker Behaviors And Minority Firefighters’ Belongingness In The Workplace, Alyssa Reiter

Counseling & Human Services Theses & Dissertations

Research with firefighters continues to indicate that this population is particularly vulnerable to development of mental health conditions as a result of their professional roles (International Association of Firefighters [IAFF], 2019; Stanley et al., 2017; Substance Abuse and Mental Health Services Administration [SAMHSA], 2018) and minority firefighters may be at heightened risk as a result of their experiences within the fire service. An answer to this concern may lie in the exploration of belonging and uncivil behaviors, as research has demonstrated that belonging in the workplace serves to reduce mental health symptoms and enhance an individual’s ability to cope with …

Abusive Supervision, Megan Paul

Umbrella Summaries

What is abusive supervision?

Abusive supervision refers to “subordinates' perceptions of the extent to which supervisors engage in the sustained display of hostile verbal and nonverbal behaviors, excluding physical contact” (Tepper, 2000, p. 178). Abusive supervision is most commonly measured using 15 items that describe abusive behaviors, and subordinates rate the frequency with which the supervisor engages in each behavior. Examples include “Ridicules me,” “Puts me down in front of others,” “Blames me to save himself/herself embarrassment,” and “Breaks promises he/she makes” (Tepper, 2000). Thus, subordinates do not judge whether they feel abused or consider their supervisors’ behavior abusive; they …

Generations In The Workplace, Stephanie Weddington

Umbrella Summaries

What is a generation?

A generation is defined as “a group of individuals, who are roughly the same age, and who experience and are influenced by the same set of significant historical events during key developmental periods in their lives, typically late childhood, adolescence, and early adulthood. Further, these differences are not attributable solely to an individual’s age but rather to the common influence of shared experiences on the cohort” (Costanza et al., 2012, p. 377). There is general agreement on the labeling of generations (i.e., Silent, Baby Boomer, Generation X, Millennial, Generation Z); however, the date ranges used to …

Building Resilient Teams: Compositional And Compilational Approaches, Regina Agassian

Theses and Dissertations

Recent events surrounding the pandemic that started in 2020 have placed a premium on team resilience in the workplace. This thesis integrates team resilience and team composition research. Collective self-concept, need for closure, propensity to trust, and decision-making style are hypothesized to predict different facets of team resilience: minimizing, managing, and mending strategies (Alliger et al., 2015). These relationships are approached through the lens of team composition and appropriate operationalizations of team-level aggregation are explored to determine which team composition models are appropriate for predicting relationships between specific individual attributes and team resilience. Archival data from an experimental study was …

Gratitude, Stephanie Weddington, Megan Paul

Umbrella Summaries

What is gratitude?

There are three ways of thinking about gratitude—as a state, a trait, or a tendency that can be improved through practice. A person can experience a brief state of gratitude in response to a specific event or another person’s kind actions (Emmons & McCullough, 2003). Gratitude is also considered a more enduring personality trait, disposition, or life orientation in which an individual has a general propensity to feel grateful for, notice, and appreciate the positives in day-to-day life (McCullough et al., 2002; Wood et al., 2010). Finally, individuals can enhance their tendency to feel grateful over time …

Sleep, Megan Paul

Umbrella Summaries

What is sleep?

In the context of the workplace, investigations into sleep tend to focus on two main aspects: sleep quantity and sleep quality. Though sleep is occasionally measured using objective measures that assess physiological indicators, subjective self-report measures are most often used (Litwiller et al., 2017). There are dozens of measures for assessing sleep quality or quantity, some of which are single items and others that include multiple items. A more commonly used multidimensional measure is the 19-item Pittsburgh Sleep Quality Index, which assesses factors like sleep duration, sleep disturbance, and sleep efficiency, among others (Buysse et al., 1989). …

Public Service Motivation, Megan Paul

Umbrella Summaries

What is public service motivation?

Public service motivation (PSM) is defined as “an individual’s predisposition to respond to motives grounded primarily or uniquely in public institutions” (Perry & Wise, 1990). In other words, it is about a person’s desire or interest to serve the public, often in the public sector, but also in the private, non-profit sector. It was developed in response to calls to revive interest in working in government, to restore the country’s faith in public institutions (Perry & Wise, 1990). The goal of the research was to explore whether people had such values and interests and, if …

Union Commitment And Participation, Tara Myers, Megan Paul

Umbrella Summaries

What are union commitment and participation?

Union commitment refers to the extent to which employees are dedicated to their union (Cooper-Hakim & Viswesvaran, 2005; Gordon, Philpot, Burt, Thompson, & Spiller, 1980). Union participation is active involvement in the union such as attending meetings, serving on committees, holding office, campaigning, voting, assisting with contracts and negotiations, managing union funds, and filing grievances (Anderson, 1979). Many researchers consider union participation as part of union commitment (e.g., Gordon et al., 1980). Others have speculated that union participation is a consequence of union commitment (e.g., Parks, Gallagher, & Fullagar, 1995). Additional ways to conceptualize …

Emotional Intelligence Training, Megan Paul

Umbrella Summaries

What is emotional intelligence training?

Emotional intelligence (EI) refers to abilities or tendencies related to recognizing, understanding, and managing emotions. Because of its connections to important work outcomes such as job satisfaction, organizational commitment, job performance, and turnover intentions (e.g., Joseph, Jin, Newman, & O’Boyle, 2015; Miao, Humphrey, & Qian, 2016), there has been great interest in developing EI via coaching and training, even though it has not traditionally been regarded as something that is amenable to change through training. EI is conceptualized, and measured, in three different ways (Ashkanasy & Daus, 2005). When it was first conceived, EI was …

Emotional Labor, Tara Myers, Megan Paul

Umbrella Summaries

What is emotional labor?

Emotional labor is “the management of feelings to create a publicly observable facial and bodily display” as necessary at work (Hochschild, 2012, p. 50). Thus, people engage in emotional labor when they ensure their facial expressions and body language match what is expected for the job (Grandey, 2000). Clear display rules (e.g., always smile, show empathy, stay neutral, seem stern) are most typically seen within service industries (e.g., customer service, protective services, law enforcement). People accomplish this adherence to display rules through surface acting—managing the expression of emotions—or through deep acting—managing the experience of emotions (Hochschild, …

Thriving, Megan Paul

Umbrella Summaries

What is thriving?

Thriving is defined as “a positive psychological state in which individuals experience both a sense of vitality and a sense of learning at work” (Spreitzer, Sutcliffe, Dutton, Sonenshein, & Grant, 2005, p. 538). Vitality refers to feeling energized, and learning is about experiencing personal growth and development (Spreitzer et al., 2005). The most popular measure of thriving includes ten items, with instructions to think about the questions in relation to work (Porath, Spreitzer, Gibson, & Garnett, 2012). Examples of vitality items include, “I have energy and spirit” and “I feel alive and vital,” and examples of learning …

The Squeaky Wheel Gets The Oil? On The Interpersonal Effects Of Boredom Expression, Manuel F. Gonzalez

Dissertations, Theses, and Capstone Projects

I explored how people react to employees who express boredom at work. I consider boredom expression as a social signal that the current situation does not adequately stimulate the expresser. The expression may then propel others to help stimulate the expresser, depending partly on others’ initial appraisals and reactions to the expression, and on the surrounding context. In Study 1, using qualitative surveys, I uncovered various affective, cognitive, and behavioral reactions to employees who expressed boredom. In Study 2, using experimental vignettes, I manipulated the emotion expressed by a “subordinate” (boredom, enthusiasm, or no emotion) and the manager’s beliefs about …

Workplace Supports For Lgbt Employees, Toby Burnham, Megan Paul

Umbrella Summaries

What are workplace supports for LGBT employees?

Workplace supports for LGBT employees are organizational policies and practices that are thought to improve the work experiences of LGBT employees and foster diversity within an organization. Although there isn’t one set of specific workplace supports for LGBT employees, one way of summarizing the contextual supports in the workplace is to categorize them as (a) formal LGBT-supportive policies and practices, (b) LGBT-supportive climates, and (c) supportive workplace relationships (Webster, Adams, Maranto, Sawyer, & Thoroughgood, 2017). Formal policies and practices that are supportive of LGBT employees include things like same-sex benefits coverage, LGBT resource …

Diversity Training, Megan Paul

Umbrella Summaries

What is diversity training?

Diversity training refers to a “distinct set of instructional programs aimed at facilitating positive intergroup interactions, reducing prejudice and discrimination, and enhancing the skills, knowledge, and motivation of participants to interact with diverse others” (Bezrukova, Spell, Perry, & Jehn, 2016, p. 1,228). In the absence of a standard approach, there has been significant variation in the design and context of diversity training.

The following characteristics have been identified as differing across trainings reported in the research literature (Bezrukova et al., 2016):

► Content Focus: Group-specific training focuses on learning about one or more specific groups (e.g., …