Organizational Communication Commons^™

And The Survey Says ... A Qualitative Exploration Of Structurational Divergence From The Perspectives Of Nurse Managers Who Are Accountable For Patient Experience Measures, Lisa Carpenter Huddleston

Theses and Dissertations--Communication

For more than a decade, hospital leaders have focused on boosting patient experience scores as part of the federal government’s value-based purchasing (VBP) program. Hospitals that receive federal financial assistance (such as Medicare) are mandated to participate in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), a standardized survey that measures patients’ perceptions of their care. Results are publicly reported, and hospitals may be penalized on their reimbursements if they do not reach established benchmarks for patient experience. However, much debate has occurred about whether VBP has increased the quality of healthcare and whether the HCAHPS is an …

Reducing Workplace Conflict: A Reasonable Expectation?, Stephen Mark Kominek

Department of Conflict Resolution Studies Theses and Dissertations

Workplace conflict is a part of everyday work life for many employees, from educationalinstitutions to businesses, and can occur for multiple different reasons. Research has shown that employees spend a significant amount of their life in the workplace and that addressing unresolved conflict is one of the costliest aspects of running an organization. The literature suggests that providing employees with the opportunity to experience greater job satisfaction may reduce the occurrence of workplace conflict. This quantitative study explored the experience of workers employed in various organizations and institutions. The theoretical frameworks applied in the study were Systems Theory and Maslow’s …

Deep Community Partnerships: The Future Of Community-Based Senior Care In A Value-Driven Era, Diana Wilcox

DSW Capstone Projects

This capstone reviews three scholarly products that examine how chronically ill older adults interact with healthcare systems and senior service delivery systems in the United States. The systematic literature review examines how community-based senior programs that are funded by the Older Americans Act (OAA) positively impact health outcomes and promote health and wellness among the older adult population. The conceptual paper examines how Accountable Care Organizations (ACOs), Managed Care Organizations (MCOs), Area Agencies on Aging (AAA) interact with the patient and with one another using the lens of Systems Theory. The practice application paper examines best practices regarding care coordination …

Empowering Elderpreneurs Scommerce For Genx Consignment Store Owners In West Virginia, Joyita Sarkar

Graduate Theses, Dissertations, and Problem Reports (ETD)

In an ever-evolving digital landscape, this research explores Generation X (GenX) consignment store owners in West Virginia and the transformative power of Social commerce (sCommerce). Despite the ubiquity of Social media platforms, little attention has been given to the impact of sCommerce on the consignment store industry. Drawing from the Technology Acceptance Model (TAM) and the Diffusion of Innovation Theory (DIT), this study examines the factors influencing sCommerce adoption decisions for GenX consignment store owners.

Through qualitative research, this study uncovers untold stories within this entrepreneurial landscape. Purposeful sampling of 11 women and 20-60 minutes of in-depth interviews reveal the …

Professional Communication During The Covid-19 Pandemic, Corrie Eggimann

All Graduate Theses, Dissertations, and Other Capstone Projects

In the early spring of 2020, the COVID-19 (coronavirus disease 2019)1 pandemic spread across the planet, causing a scale of infection and fatalities that was unprecedented in modern times, and that was not well predicted by scientists, public health officials and government entities. Despite travel bans and quarantine requirements popping up across the globe, COVID-19 infections continued to spread. As of February 2023, more than 6.8 million people have died from COVID-19 (World Health Organization, 2023). In an effort to slow the spread of COVID-19 and the growing number of deaths, schools and businesses began closing down throughout the world …

Presidents And Media During Initial Federal-Level Hurricane Relief: A Study Of Presidential Crisis Communication Efforts, Emily A. Ball

Honors College Theses

Public relations serves a huge role in almost every sector, including politics. Crisis communication, a subset of public relations, is very important in a setting that constantly undergoes crises. The response to these crises matters a great deal on the federal level because the outcomes can affect such a wide variety of policies and even elections. Because of this, I wanted to focus on one type of crisis that every president is almost guaranteed to face: hurricanes. To examine the effectiveness of federal-level crisis communication, I look at Bush, Obama, Trump, and Biden’s responses to the worst hurricane during their …

Managing Crisis Communication By Tourism Actors In The New Normal Era At The Beaches Of Yogyakarta, Yani Tri Wijayanti, Handini Handini, Maya Sandra Rosita Dewi, Rahmah Attaymini

Informasi

Yogyakarta is one of the destinations in Indonesia affected by the Covid-19. Currently, tourist objects in Yogyakarta are gradually starting to open to the public, and one of them is beach tourism, although it can lead to a new cluster risk of the spread of Covid-19. According to the Texas Medical Association, traveling to a beach is included in a moderate risk with a score of 5-6, and health protocols are still required. Applying the crisis management and crisis communication model of Coombs, J, & Holladay, this study analyzes how tourism actors manage crisis communication at the beaches of Yogyakarta …

Branding For Province: Is It Useful? Study On Branding Communications Of Jateng Gayeng In The Ganjar Pranowo's Leadership, Andre Noevi Rahmanto

Informasi

The Central Java Provincial Government launched the slogan and logo for the Jateng Gayeng but in practice it is not easy because of the different roles of the provincial government in the era of regional autonomy. While on the other hand, many regency/municipal already have their own branding. This research with a qualitative approach was conducted to examine the branding process of the Central Java Provincial government through the branding of Jateng Gayeng. A series of qualitative interviews with four key informants, focus group discussions attended by twelve regency/municipal government representatives, and document analysis were conducted to examine the processes …

Policy Communication In The Implementation Of The Keluarga Sasaran Jaminan Perlindungan Sosial Program In The City Of Yogyakarta, Marita Ahdiyana, Arum Diyan Sukmawati

Informasi

Policy makers and implementers need to consider a good communication strategy as an instrument to support effective policy implementation. This article aims to analyze policy communication in the implementation of Social Security Target Families in Yogyakarta City. The research design used is descriptive qualitative. The results showed that the process of delivering information, clarity of information, and consistency of information have been able to support the successful implementation of the policy. Submission of information to policy implementers has been carried out through regular coordination meetings. Meanwhile, the delivery of information to the target group is carried out through socialization through …

Integrated Tourism Policy: The Buffer Area Development Impact Of Borobudur World Heritage, Dwi Harsono, Ibnu Wijayanto

Informasi

This article addresses the development policy practice by the Borobudur Authority Agency. The policy can synchronize different autonomous local government policies and avoid conflictual approaches to its neighborhoods. Even though a top-down policy may reduce the creativity of local governments to develop their tourism programs, this research shows the impact of the integrated tourism policy of the Borobudur National Tourism Strategic Area benefited accelerating tourism development. The economic impact on the surrounding community is creating job opportunities and increasing people's financial revenue. The effects on the social dimension show that tourism development activities under borderless policy sites increase interaction and …

Disembodied Behavior And Communication Effectiveness In Learning Activity During The Covid-19 Pandemic Era, Suwatno Suwatno, A. Adman, Hady Siti Hadijah, Fahmi Jahidah Islamy, Aeng Muhidin

Informasi

Currently, Corona is a hot topic of discussion. Severe Acute Respiratory Syndrome Coronavirus 2 (SARS-COV-2), better known as the coronavirus, is a new type of coronavirus that causes infectious diseases in humans. The online learning system (on the network) is the answer for universities to continue to carry out academic activities. Online learning is a learning system without face-to-face directly between lecturers and students but is done virtually. Lecturers must ensure that teaching and learning activities continue while students are at home. The solution is that lecturers must be able to design learning activities as innovations by utilizing online media …

Effective School Organizational Communication Management: Descriptive Study At Madrasah Aliyah Negeri 1 Yogyakarta, Ayu Usada Rengkaningtias, Siswantoyo Siswantoyo

Informasi

Organizational communication management determines the effectiveness of an educational institution. Good communication in educational organizations will make a school more effective. Conversely, without good organizational communication management, miscommunication often occurs. This article aims to analyze and describe organizational communication management at Madrasah Aliyah Negeri 1 Yogyakarta as one of the leading schools in the city of Yogyakarta. This study used descriptive qualitative method. The results of the study show that for superior schools, communication within the organization is vital in school management. As a top school, the management of MAN 1 Yogyakarta carries out various ways to improve achievement through …

The Impact On Gay Men Of Support And Enforcement Of Workplace Dei Policies: A Meta Analysis, Steven M. Vega

Student Theses and Dissertations

The poor enforcement of workplace DEI policies affects gay men in ways that are unique and invite close attention. The nature of the impact of missing or unsupported DEI policies on gay men has been widely debated in the field of human resources and communication studies, with scholars such as David Wicks, Helen Seitzer, James Ward, and Diana Winstansley arguing that these effects include lasting negative mental and physical health effects and discomfort with self-disclosure in the workplace. However, the existing research on this topic has not sufficiently considered the effects of the poor enforcement of workplace DEI policies side …

Effects Of Pay Transparency On Application Intentions Through Fairness Perceptions And Organizational Attractiveness: Diversifying The Workforce By Effectively Recruiting Younger Women, Phi Phan-Armaneous

Industrial-Organizational Psychology Dissertations

In the wake of the Great Resignation, employers are desperate to recruit and attract employees (Fanning, 2021). Women employees tend to enhance organizational performance, and as younger employees make up a substantial portion of the workforce, organizations should position themselves to attract younger women employees (McKinsey & LeanIn, 2021; 2022). I suggest pay transparency (PT) as one strategy to attract and trigger application intentions through increased fairness. In the study, I conducted an experimental study on 301 women of ages 18 to 45 where one company promoted PT, and another did not promote PT to better understand applicant attitudes. Serial …

​​Pr 101: A Resource For New Public Relations Professionals, Ilana M. Weinberger

Publications and Research

The field of public relations (PR) is often misunderstood, despite the fact that it is a growing field (Fawkes, 2018). New employees enter the field of PR every year, whether as new graduates or as those making a career change, yet the intricacies of working in PR are not generally taught in the classroom (Meganck, Smith & Guidry, 2020). Most people do not have a solid understanding of what PR professionals do on a day-to-day basis, and in fact, many of those entering the field don’t either. They may think that PR is simply social media management, or even confuse …

Reconnecting With The Truth: Conspiracies, Perspective Taking, And Misinformation, Scott Sellnow-Richmond, Mili Pinski

Discourse: The Journal of the SCASD

“I’ve done my research.” Misinformation has become a prevalent topic in communication courses, particularly those focused on argumentation, public speaking, or even interpersonal and family communication. Students thus benefit from adapting public speaking-focused assignments to illuminate how to understand - and thus combat- disinformation in their own lives. This assignment works toward this goal in two stages, allowing students to argue not just against misinformation and conspiracies, but also to argue for them as an act of empathy and understanding. The applied nature of this exercise also empowers instructors with a way to concretely address this issue in the classroom. …

“People Don’T Always Show Up The Way You Want Them To”: Utilizing The Hunger Games To Differentiate Between Persuasion, Coercion, Propaganda, And Manipulation, Nancy Bressler

Discourse: The Journal of the SCASD

The ability to define and conceptualize persuasion and its nuances without engaging in coercion, propaganda, and/or manipulation can be difficult for students at first. This activity centralizes the fine points among these persuasive concepts. Students also recognize the role of their audience in the persuasive messages that they create. Rather than only having a conversation about the common characteristics of these terms and how they differ, students can observe them within the fictional movie The Hunger Games: Mockingjay Part 1 (Lawrence, 2014). After discussing these ideas with their classmates, students then apply what they have learned by creating persuasive messages …

“Number Of Nonverbal Delivery Techniques”: Innovative Approaches To Gestures, Movement, And Vocal Delivery, Nancy Bressler

Discourse: The Journal of the SCASD

Through this activity, students consider to what extent gestures, movement, and vocal inflection affect a speech. Using the same speech content as the rest of their group, each student is provided a prompt requiring them to adapt their speech delivery differently. Through these differences, students can better understand how to incorporate nonverbal speech delivery that is natural, balanced, communicates emotion, and effectively communicates the message of the speech. Students discover the importance of nonverbal delivery while using an entertaining speech they may have seen in a television show. Overall, students learn how planned versus natural speech delivery can alter nonverbal …

Listen Up!: Measuring And Mitigating College Students’ Most Commonly-Reported Listening Challenges, Karla Hunter, Erin Lionberger, Ashley Phillips, Kaitlyn Luebbert, Andrea N. Briggs

Discourse: The Journal of the SCASD

This study updates the existing literature on listening education in two ways: 1) by providing an assessment of an effective listening education intervention and 2) by identifying what college students' self-assessment and reflection revealed as their most common barriers to listening and the actions that helped mitigate those challenges. Through content analysis, five graduate student coders analyzed six consecutive pre-Covid-19 semesters of student submissions to a Listening Log Self-Assessment assignment in an online interpersonal communication course (n = 186). This experiential activity was designed to motivate students' metacognitions to elicit accurate self-appraisals based on reflections of students' current listening encounters …

Front Matter

Discourse: The Journal of the SCASD

No abstract provided.

Are They Satisfied Enough To Go Above And Beyond?, Alexandra Lungu

Undergraduate Research Symposium Posters

Drawing on self-determination theory, this study examines the relationship between paradoxical leadership and service employees' work behaviors.

Help Or Hindrance: How Social Media Affects The Selection And Hiring Processes Of Businesses, Alexandra Krska

Management Undergraduate Honors Theses

Continually, young people have been advised to be conscientious of the imagery they put on social media regarding their personal lives in preparation for employment selection. However, the use of social media in the selection process may cause Human Resource professionals to have inadvertent biases toward candidates among other moral and ethical issues. Through extensive research of the thoughts and actions of a plethora of different corporate professionals, I will analyze whether using social media as a tool in the selection process authentically produces positive unbiased results, or whether social media poses more ethical issues. With the hopes to create …

Refining The Eden Community’S Pathways For Shaping Regenerative Christian Culture In The Apprenticeship For Regenerative Culture, Laura Callarman

Doctor of Ministry Theses and Dissertations

This Doctor of Ministry thesis presents a project designed to meet a need of the Eden Community, an intentional Christian community, regarding the pathways it uses to shape regenerative Christian culture among college students in its apprenticeship program, ARC. In this thesis, I connect the pragmatic aims of the Eden Community to theological foundations regarding the importance of ecclesial diversity and creative contextualization, features that empower the church to embody a variety of life-giving “alternative stories” with the capacity to present the gospel as truly good news to the entire world.

In this project, a team of nine stakeholders met …

When Advocacy Becomes (In)Voluntary: A Thematic Analysis Of Disability Focused Organizations, Michelle Brazeau

All Theses

Only 19.1% of people with disabilities are currently employed (Bureau of Labor Statistics, 2022b). Stigma associated with disability often forces people with disabilities to have limited options in terms of employment. This has caused organizations like Bitty & Beaus Coffee and The Prospector Theater to make it their mission to hire people with disabilities. To better understand how these organizations are communicating about disability online a thematic analysis of the Instagram pages of Bitty & Beaus Coffee and The Prospector Theater was conducted. The findings suggest that these organizations use the image and likeness of the employees with disabilities to …

Importance Of Good Communications For Generational Ag Business Transfers, Allan Vyhnalek

Cornhusker Economics

Adapted from Right Risk, volume 10, Issue 10, October 2022.

Effective communication within a farm or ranch family, especially when multiple generations are operating and managing the business, is the underpinning of all other decisions made in a family business. It is critical that farm and ranch families identify areas of contention and develop communication skills that will allow them to negotiate satisfying outcomes. This may involve basic skills training, including communication, problem solving, and decision making.

The Intersection Of Digital Communication & Non-Profit Organizations, Aliyah Burton

Senior Honors Theses

Non-profit organizations are actively addressing prevalent issues in society, seeking to benefit the public and those in need through various forms of intervention and programming. Non-profits have unique leadership and culture, requiring models of communication that fit these unique qualities. Communication is vital to the success of non-profits, particularly in a digital age. This thesis synthesizes the current research on non-profit culture and leadership with data on donor trends, online giving, social media practices, and more points of interest for non-profits when it comes to digital communication. Additionally, a connection is made between strong digital communication strategies and ongoing donor …

Heterotopias Of Nationalist Youth Organisations In Poland: Communitarisation And Entry/Exit System, Helena Ostrowicka, Klaudia Wolniewicz-Slomka

The Qualitative Report

The article presents the results of an analysis of the discourse of nationalist youth organisations in Poland. The authors have attempted to reconstruct the common “us” of two youth organisations based on the materials made available by them as well as articles in the press published in 2018 in selected journals and weeklies. This was the year when Poland celebrated its 100^th anniversary of regaining independence, which made this an exceptional time in the context of discourse about the community. The article focuses on two youth organisations – the All-Polish Youth (APY) and the National Radical Camp (NRC). The …

Uniting For Important Paws: The Independent Cat Society And S.H.I.N.E., Kayla Vasilko

Purdue Journal of Service-Learning and International Engagement

Homeless pets outnumber homeless people 5 to 1; only 1 in 10 animals in animal shelters are spayed or neutered; thus, organizations like the Independent Cat Society (ICS), a non-profit, cage-less, no kill cat shelter are vital community resources (Gaille, 2017). At the ICS, every cat admitted is spayed or neutered and updated on any needed medical treatment; feline overpopulation is addressed through trap, neuter, release (TNR), and additional programs to educate the public on responsible animal care practices (“About the ICS,” 2019). Through volunteerism and two Purdue Service-Learning grants, the Purdue University Northwest student organization S.H.I.N.E (students helping ignite …

How An Abusive Supervision Climate Impacts Business-To-Business (B2b) Sales Performance, And The Roles Of Leader–Members Interdependence And Team Psychological Safety, Matthew J. Daniel

Electronic Theses and Dissertations

Sales supervisors can tremendously influence the sales teams they manage, and their behaviors can influence a team’s engagement and sales performance. Because of the supervisor’s influential role, their behavior, positive or negative, can ripple throughout the organization. As a result, a supervisor who role models abusive behavior within their organization also promotes a climate of abuse and incivility that can contribute to a toxic workplace. Abusive supervision (AS) is a significant problem in many business-to-business (B2B) sales organizations that negatively impacts the financial welfare and subjective well-being of organizations and their employees. This quantitative correlational study aimed to examine how …

Gold & Blue, Fall 2022, St. Mary's University- San Antonio, Texas

Gold & Blue

This is the Fall 2022 edition of Gold & Blue which is St. Mary's University's official school publication.