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Full-Text Articles in Marketing

Leveraging User Experience Expertise For Engaging And Sustainable Social Media, Jon Jeffryes, Kiersten Quilliams, Cara Medvendenko, Katie Alphenaar Nov 2019

Leveraging User Experience Expertise For Engaging And Sustainable Social Media, Jon Jeffryes, Kiersten Quilliams, Cara Medvendenko, Katie Alphenaar

Conference Proceedings

This presentation discusses an evolution of our staffing model that revived our library’s Twitter account, beginning with creating a sustainable workflow to allow for more engaging content by leveraging the expertise and creativity of front line user experience staff. We’ll discuss the entire evolution from having a single librarian generating content to this team-based approach, discuss missteps, and share the positive outcomes. Lastly, we’ll discuss meaningful assessment to ensure the identifying and transmitting of key messages frequently and effectively, and sustainable expansion into new social media platforms.


Experiencing Voice-Activated Artificial Intelligence Assistants In The Home: A Phenomenological Approach, Valerie K. Jones Nov 2019

Experiencing Voice-Activated Artificial Intelligence Assistants In The Home: A Phenomenological Approach, Valerie K. Jones

College of Education and Human Sciences: Dissertations, Theses, and Student Research

Voice-controlled artificial intelligence (AI) assistants, such as Amazon’s Alexa or Google’s Assistant, serve as the gateway to the Internet of Things and connected home, executing the commands of its users, providing information, entertainment, utility, and convenience while enabling consumers to bypass the advertising they would typically see on a screen. This “screen-less” communication presents significant challenges for brands used to “pushing” messages to audiences in exchange for the content they seek. It also raises questions about data collection, usage, and privacy. Brands need to understand how and why audiences engage with AI assistants, as well as the risks with these …


Platform As Brands: The Inbuilt Potential And Perils, Jp Kuehlwein Nov 2019

Platform As Brands: The Inbuilt Potential And Perils, Jp Kuehlwein

Asian Management Insights

Rethink brand building through the concept of platform brands. Their key tenets—participation, personalisation and shared purpose—lay the foundation for transforming a brand.


Building Customer-Centric Brands In Asia: How To Compete Globally, Martin Roll Nov 2019

Building Customer-Centric Brands In Asia: How To Compete Globally, Martin Roll

Asian Management Insights

One crucial factor that would differentiate winning businesses from the others is the equity of a strong brand. They must learn to compete globally, sustain competitiveness, and master customer loyalty by building customer-centric brands.


2019-November-01-Cardiopulmonary Student Saves Choking Customer, University Marketing And Communications, East Tennessee State University Nov 2019

2019-November-01-Cardiopulmonary Student Saves Choking Customer, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2019-November-01-Faculty/Staff Professional Activities, University Marketing And Communications, East Tennessee State University Nov 2019

2019-November-01-Faculty/Staff Professional Activities, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


Strategies That Male Allies Use To Advance Women In The Workplace, Susan R. Madsen, April Townsend, Robbyn T. Scribner Oct 2019

Strategies That Male Allies Use To Advance Women In The Workplace, Susan R. Madsen, April Townsend, Robbyn T. Scribner

Marketing and Strategy Faculty Publications

The purpose of this research study was to identify and examine, from both men’s and women’s perspectives, the specific behaviors and strategies male allies use to successfully support the advancement of women in workplace settings. From a survey of 243 men and women, the team gathered qualitative survey data that were analyzed to identify the strategies and behaviors used by male allies. Top responses included developmental relationships, human resource (HR) processes, leadership development, recognition (both public and private), treating women as equals, and challenging sexist behavior. Some differences existed between perceptions of men and women in terms of the most …


2019-October-31-2019 Notable Women Of Etsu, University Marketing And Communications, East Tennessee State University Oct 2019

2019-October-31-2019 Notable Women Of Etsu, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2019-October-31-'Fl3tch3r' Juror's Lecture By Sue Coe, University Marketing And Communications, East Tennessee State University Oct 2019

2019-October-31-'Fl3tch3r' Juror's Lecture By Sue Coe, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2019-October-31-Percussion Ensemble Fall Concert, University Marketing And Communications, East Tennessee State University Oct 2019

2019-October-31-Percussion Ensemble Fall Concert, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2019-October-31-November Guest And Faculty Artist Recitals, University Marketing And Communications, East Tennessee State University Oct 2019

2019-October-31-November Guest And Faculty Artist Recitals, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2019-October-31-Etsu Faculty, Students Play Key Roles In Upcoming Film Festival, University Marketing And Communications, East Tennessee State University Oct 2019

2019-October-31-Etsu Faculty, Students Play Key Roles In Upcoming Film Festival, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2019-October-31-Social Media Marketing For Hs Students, University Marketing And Communications, East Tennessee State University Oct 2019

2019-October-31-Social Media Marketing For Hs Students, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


Ethically Questionable Consumer Behaviors: Korean And American Perspectives, Jungki Lee, Sam Fullerton Oct 2019

Ethically Questionable Consumer Behaviors: Korean And American Perspectives, Jungki Lee, Sam Fullerton

Asia Marketing Journal

This study compares the ethical inclination regarding consumer misbehaviors from two countries with contrasting cultural characteristics. National samples of South Korean and American adults provided their perceptions of the appropriateness of 12 ethically questionable consumer actions. The scenarios ranged from illegal actions, such as fraudulently inflating one’s losses when filing an insurance claim to legal, yet questionable, actions such as purchasing an item that the buyer recognizes as having been mispriced. The 12 scenarios exhibited a wide range of mean responses in both countries, thereby supporting the oft-stated premise that consumer ethics is a situational phenomenon. Findings indicate not only …


The Effect Of Construal Level On Variety Seeking Across Subcategories, Jiyeon Suh, Eugene J. S. Won Oct 2019

The Effect Of Construal Level On Variety Seeking Across Subcategories, Jiyeon Suh, Eugene J. S. Won

Asia Marketing Journal

The present study investigates how consumers’ construal level affects their variety seeking behavior when choosing multiple items simultaneously. Especially the authors focus on the perceptual level at which variety seeking takes place and propose that variety seeking can take place not only at brand level but also at category or subcategory level. Categorical variety seeking refers to diversification of one’s choices over multiple brands not within the same category but across multiple categories. Building on construal level theory, the authors expected that people engaging in higher-level construals tend to subcategorize the choice set and distribute their choices across more subcategories …


Competitive Analysis Among Multi-Product Firms, Jun B. Kim Oct 2019

Competitive Analysis Among Multi-Product Firms, Jun B. Kim

Asia Marketing Journal

We analyze and study competition in differentiated product market using public data source. Understanding competitive market structure is critical for firms to assess how their products compete against other firms in a given market. In this paper, we estimate consumer demand, extend clout and vulnerability framework, and study competition among multi-product manufacturers in differentiated product market. For our empirical analysis, we adopt choice-based aggregate demand model and estimate consumer demand while accounting for unobserved product characteristics. Once we estimate consumer demand, we compute full price elasticity matrix and investigate intra- and inter- manufacturer substitutions among consumers. This research offers a …


The Effects Of Social Media Advertising On Social Search In China: Evidence From Luxury Brand, Xing Gao, Sang Yong Kim, Da Yeon Kim, Lee Oct 2019

The Effects Of Social Media Advertising On Social Search In China: Evidence From Luxury Brand, Xing Gao, Sang Yong Kim, Da Yeon Kim, Lee

Asia Marketing Journal

This study examines the relationship between social media advertisement and customer interest in the context of luxury brands. Further, this study investigates the effective ways to utilize visual types (pictorial advertisement and video advertisement) and contents types (website link and hash-tag) in social media advertising by proposing a time-series model to estimate the long-term effect of social media advertising on social search. We find that the pictorial advertisements are more effective than video advertisements, which provides a different result from previous existing research. In addition, advertisements using hashtags are more effective than web links due to efficiency of the search …


Asia Marketing Journal Vol.21 No.3 목차 Oct 2019

Asia Marketing Journal Vol.21 No.3 목차

Asia Marketing Journal

No abstract provided.


2019-October-30-Nationally Recognized, University Marketing And Communications, East Tennessee State University Oct 2019

2019-October-30-Nationally Recognized, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2019-October-30-National Pan-Hellenic Council Plaza Unveiling, University Marketing And Communications, East Tennessee State University Oct 2019

2019-October-30-National Pan-Hellenic Council Plaza Unveiling, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2019-October-30-Nationally Recognized, University Marketing And Communications, East Tennessee State University Oct 2019

2019-October-30-Nationally Recognized, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


Two, Four, Six, Eight, How Many Ingredients Do You Appreciate? An Exploration Of Cocktail Ingredients, Hannah Daab Oct 2019

Two, Four, Six, Eight, How Many Ingredients Do You Appreciate? An Exploration Of Cocktail Ingredients, Hannah Daab

Scholars Week

Two studies examine the effect of cocktail menu description on consumer order intention. Findings show that consumers are more likely to order a cocktail with a greater number of ingredients and the effect is driven by perceptions of beverage complexity and premiumness.


2019-October-29-Women On Wednesdays With Angela Hagaman, University Marketing And Communications, East Tennessee State University Oct 2019

2019-October-29-Women On Wednesdays With Angela Hagaman, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2019-October-29-Roan Scholars Boone Dam Tour, University Marketing And Communications, East Tennessee State University Oct 2019

2019-October-29-Roan Scholars Boone Dam Tour, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


Threat Recognition In Incumbent Firms: A Case For Organizational Velocity, Alan Amling Oct 2019

Threat Recognition In Incumbent Firms: A Case For Organizational Velocity, Alan Amling

PhD in Business Administration Dissertations

Change is not new, but the speed of change is new. Fueled by a combination of connecting and thinking technologies, the business environment is becoming increasingly dynamic and uncertain. Incumbent firms face a wider variety of threats that vary in frequency of occurrence and financial impact. How effectively firms see these threats, internalize them as important (or not) and act on them in a timely manner (or not) can be critical to their survival. However, the academic literature is incomplete on how firms navigate this threat recognition process from initial observation through action and across different organizational contexts.

This qualitative …


2019-October-29-Quillen 100 Raises More Than $6,000 For Tri-Cities American Heart Association, University Marketing And Communications, East Tennessee State University Oct 2019

2019-October-29-Quillen 100 Raises More Than $6,000 For Tri-Cities American Heart Association, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2019-October-28-Dental Hygiene Program Celebrates 50 Years, University Marketing And Communications, East Tennessee State University Oct 2019

2019-October-28-Dental Hygiene Program Celebrates 50 Years, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2019-October-28-Etsu Pharmacy School Partners To ‘Flip The Pharmacy’, University Marketing And Communications, East Tennessee State University Oct 2019

2019-October-28-Etsu Pharmacy School Partners To ‘Flip The Pharmacy’, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2019-October-28-Shifting Strategies Of Political Cinema, University Marketing And Communications, East Tennessee State University Oct 2019

2019-October-28-Shifting Strategies Of Political Cinema, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.


2019-October-28-Etsu Pharmacy School Partners To Flip The Pharmacy, Bill Gatton College Of Pharmacy, East Tennessee State University, University Marketing And Communication, East Tennessee State University Oct 2019

2019-October-28-Etsu Pharmacy School Partners To Flip The Pharmacy, Bill Gatton College Of Pharmacy, East Tennessee State University, University Marketing And Communication, East Tennessee State University

ETSU News


JOHNSON CITY (Oct. 28, 2019) East Tennessee State University Bill Gatton College of Pharmacy was recently selected to be part of a regional group participating in a national movement to transform and expand the role of community pharmacy.

 By joining the nationally sponsored Flip the Pharmacy initiative during the October launch, faculty and students at the college of pharmacy will serve area community pharmacies as they move from traditional point-in-time, prescription-level care processes to outcomes based, patient-level care models. Services will include one-on-one coaching, administrative support, research and innovation-inspired efforts.

 We are excited to join this nationwide initiative to expand …