Marketing Commons^™

Engaging With Omnichannel Brands: The Role Of Consumer Empowerment, Omar S. Itani, Sandra Maria Correia Loureiro, Zahy Ramadan

Marketing Faculty Publications

Purpose

This study aims to integrate brand and retailer levels variables to examine the direct and indirect relationships between omnichannel retailing and consumer engagement.

Design/methodology/approach

Survey data are collected from a sample consumers of different omnichannel retailing brands operating in the skin care industry. Partial least squares structural equation modeling is utilized.

Findings

The study finds brand channels' integrated interactions (process and content consistency) to increase consumer brand engagement. Findings show retailer consumer empowerment to intensify the impact of omnichannel retailing on consumer engagement. Results also show brand channels' integrated interactions to increase consumer brand familiarity, which mediates the effect …

2022-November-22-Reindeer 5k Run-Walk, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY (Nov. 22, 2022) – The Organization of Student Representatives (OSR) at East Tennessee State University’s Quillen College of Medicine is hosting a 5K Reindeer Run/Walk fundraiser on Saturday, Dec. 3, at 1 p.m. to benefit the Willow Unit at Woodridge Hospital.

“For the past two years, OSR has hosted a virtual 5K fundraiser event for the Willow Unit at Woodridge,” said first-year medical student and OSR representative Tia Shutes. “This year, we are hosting an in-person 5K that promotes good health and allows us to continue this tradition.”

Registration for the 5K is $10 per person, and the …

2022-November-17-Talk To Focus On Obesity Treatment Strategies, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY (Nov. 17, 2022) – “A Journey Through Obesity, Weight Bias and Obesity Treatment: Your Primer to a Reduced-Guilt Thanksgiving” is the topic of the final presentation of the fall semester in the East Tennessee Ballad Health Strong BRAIN Institute Resilience Series.

ETSU alumna Dr. Hannah Lawman will be the guest speaker for the free virtual presentation on Monday, Nov. 21, at 11 a.m. Participants may register for the Zoom link at tinyurl.com/resilience11-2.

In her presentation, Lawman, a clinical health psychologist, will review influences on obesity and obesity treatment strategies ranging from biological to cultural. Participants will gain …

2022-November-17-P2 Named World Powerlifting Champion In Categories, Bill Gatton College Of Pharmacy, East Tennessee State University, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY, Tenn. (Nov. 17, 2022)—Earning a Doctor of Pharmacy is a heavy lift for most student pharmacists, but East Tennessee State University Bill Gatton College of Pharmacy P2 Brie Levy’s strength goes well beyond the classroom.

Levy, from Chattanooga, recently was named a World Powerlifting Champion in three categories for her weight class, bench press, deadlift and squat, while competing with Team USA in the International Powerlifting League Drug Tested Worlds in Surfers Paradise, Australia. In addition, she broke eight world records, six national records, and eight Tennessee records.

“It is really cool knowing that I have world records …

2022-November-15-Veterans Day Spotlight, Bill Gatton College Of Pharmacy, East Tennessee State University, University Marketing And Communication, East Tennessee State University

ETSU News

On this Veterans Day, we honor the many ETSU Gatton College of Pharmacy student pharmacists, alumni, faculty, staff, and preceptors who have served in our nation's military. Since our college is located on the Mountain Home VA Campus, we see the evidence everyday of the ultimate sacrifices our veterans have made.

Meet P1 Lieutenant Andrew Hensley, from Valdosta, Georgia, who served in the U.S. Navy as a Surface Warfare Officer (SWO) and retired after nearly six years.

How did your military career help you in your pharmacy career?

AH: The military gives one an experience you cannot get anywhere else. …

Doing Good: Navigating The Csr Maze In India – Review Of Book By Meena Raghunathan, Ruchi Tewari, Aatman Shukla

Markets, Globalization & Development Review

No abstract provided.

Competing Visions Of Fundamental Global Change: Comparative Book Review Of Rethinking Humanity By Seba & Arbib, Cristian Ziliberberg

Markets, Globalization & Development Review

No abstract provided.

A Global Palette Of Insightful Reviews, Nikhilesh Dholakia, Deniz Atik

Markets, Globalization & Development Review

No abstract provided.

Factors Influencing Foreign Products Purchase Intention Of Mongolian Consumers, Urandelger Gantulga, Munkhbayasgalan Ganbold

Asia Marketing Journal

The current study examines how ethnocentrism influences the relationship between country image, product image, quality, and purchase intention for foreign goods. It is necessary to explore and analyze the connection between consumer ethnocentrism and purchase intention to develop marketing strategies that influence consumers' purchasing decisions. Accordingly, this article develops the research model to determine the impact of specific product determinants on consumer purchase intention towards foreign products. An online survey was carried out to reach the research objective. Four hundred effective questionnaires were analyzed using SPSS 23 and Smart PLS 3.3. The results showed that foreign product quality and image …

2022-November-10-Addiction Science Center Earns State Award, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY (Nov. 10, 2022) – The Addiction Science Center at East Tennessee State University received the Advocate of Peer Recovery Service-Agency Award from the Tennessee Certified Peer Recovery Specialist Program of the state Department of Mental Health and Substance Abuse Services.

This award, presented at the virtual annual conference of Tennessee Certified Peer Recovery Specialists, is presented to the group or agency that has, over the past year, been at the forefront of advocating for peer recovery services that empower Tennesseans with a mental health and/or substance use disorder. The entity receiving the award has championed the advancement of …

Marketing's Contribution To Consumer Welfare, David W. Stewart

Marketing & Business Law Faculty Works

The marketing discipline emerged in the early 20th century in response to the needs for new institutions and processes for delivering goods and services to an increasingly urbanized and diverse market. Evidence suggests that the value delivery system(s) that have emerged have substantially improved consumer welfare. This history and success of the marketing discipline is frequently overlooked in discussions of markets and marketing. This paper suggests the need to place discussion of the role of marketing and its contributions to social welfare in an appropriate historical context. It also draws attention to the need for research on the complementary roles …

2022-November-04-Etsu To Be Regional Host For Tn Health Careers Summit And Expo, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY (Nov. 4, 2022) – East Tennessee State University will be the regional host site for the TN Health Careers Summit and Expo on Tuesday, Nov. 15.

This on-campus event promotes health professions and celebrates health as a career path for high school students. Students, teachers and advisers are invited to participate. Those attending will meet and network with health professionals and health programs, learn from a keynote panel of health leaders in the state of Tennessee and participate in breakout sessions to build skills and knowledge to be successful in health professions. They will also engage in a …

Modelling Consumer Behavior In The Context Of Virtual Market Space, Services, Impulse Buying And Higher Education., Smitha Nayak

Management Collection

Human behavior is often characterized by deviations from perfect rationality and influenced by numerous factors that could the researcher’s view of underlying causalities. Exploring antecedents of human behavior provides a pathway for managers in making evidenced-based management decisions. Thus, I have an interest in contributing to a deeper understanding of modeling consumer behavior. Through my research journey, I have published papers on modeling consumer behavior, primarily in the context of service marketing, impulse buying, and healthcare. My research interests are also anchored around higher education and has resulted into a bok chapter titled Management Education for Global Leadership: Need for …

2022-November-01-2022 Etsu Alumni Awards, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY – The East Tennessee State University National Alumni Association presented its 2022 Alumni Awards on Friday, Nov. 18, during a special awards dinner.

George L. Carter Award

William B. Greene Jr.

William B. Greene Jr. received the George L. Carter Award. This award is the highest honor bestowed upon graduates or friends of ETSU who have made the university a more dynamic and viable force in the world of higher education. The award is named for the industrialist, railroad magnate and philanthropist who provided land, enlisted support and organized local government agreements in the successful campaign to …

2022-November-01-Etsu Nursing Student Making A Difference For Teen Moms, University Marketing And Communication, East Tennessee State University

ETSU News

Brittney Daniels holds a special place in her heart for teen moms.

A certified lactation counselor, Daniels enjoys working with breastfeeding clients, especially teen moms, through the ETSU College of Nursing’s Nurse-Family Partnership Program (NFP), which provides free, in-home nursing care for first-time, low-income mothers. NFP staff educate participating mothers about pregnancy and follow the family until the child is 2 years old.

The reason for her passion to help these young women is deeply personal.

“I myself was a teen mom and became pregnant with my oldest daughter at 17,” said Daniels, who is pursuing both an MSN in …

2022-November-01-Etsu Honoring Veterans With Nov Ceremony, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY – East Tennessee State University will honor military veterans with a special ceremony at 10 a.m. on Thursday, Nov. 10, at the Quad, a grassy area located between Brooks Gym and Gilbreath Hall.

Veterans Day at ETSU

Speaking at next week’s event is Col. Matt Skaggs, the senior intelligence officer assigned to the Joint Special Operations Command.

Music will be provided by the University School Choir and the ETSU Ensemble Band. ETSU ROTCCadets will participate in a Roll Call conducted for the ETSU alumni that were killed in action. The Color Guard will place a wreath on the …

2022-November-01-Etsu Board Of Trustees To Hold Quarterly Meeting Nov. 18, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY – East Tennessee State University’s Board of Trustees will hold its quarterly meeting and several committee meetings on Friday, November 18.

All meetings will be conducted in person at the D.P. Culp Student Center, East Tennessee Room.

Meetings are scheduled as follows:

• Academic, Research, and Student Success Committee – 8 a.m.
• Finance and Administration Committee – 9:30 a.m.
• Audit Committee – 10:45 a.m.
• Board of Trustees Meeting – 1:30 p.m.

Committee meeting times are approximate and will begin following the conclusion of the previous meeting. When they become available, the agenda and accompanying materials for the meeting will …

2022-November-01-Etsu Recognized Nationally For High Engagement In Voting, University Marketing And Communication, East Tennessee State University

ETSU News

WASHINGTON, D.C. — This week, East Tennessee State University was recognized by the ALL IN Campus Democracy Challenge (ALL IN) as a 2022 ALL IN Most Engaged Campus for College Student Voting. The ALL IN Most Engaged Campuses for College Student Voting recognizes colleges and universities for making intentional efforts to increase student voter participation. ETSU joins a group of 394 colleges and universities recognized by ALL IN for completing these four actions:

• Participating in the ALL IN Campus Democracy Challenge;
• Sharing 2020 NSLVE Reports with campus voting data with ALL IN;
• Developing and submitting a 2022 democratic engagement action …

2022-November-01-Etsu Planning Jazz Orchestra Concerts, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY – The East Tennessee State University Department of Music has planned two concerts later this month at the ETSU Martin Center for the Arts.

On Friday, Nov. 18, at 7:30 p.m., the ETSU Jazz Ensemble presents Fusion Music featuring the works of Chick Corea, Herbie Hancock, Weather Report and more. Joining the band are special guest artists Justin Stanton, a graduate of ETSU and a member of the Grammy-winning band Snarky Puppy, along with new ETSU saxophone professor Brian Rodesch.

On Saturday, Nov. 19, at 7:30 p.m., the ETSU Orchestra will perform Beethoven’s Fifth Symphony, as well as …

2022-November-01-Etsu Presents The Curious Incident Of The Dog In The Night-Time, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY – An adaptation of the bestselling novel by the same name, “The Curious Incident of the Dog in the Night-time” tells the captivating story of Christopher Boone, a 15-year-old math genius who sets out to solve the mysterious murder of his neighbor’s dog. 

The East Tennessee State University Department of Theatre and Dance is bringing this immersive work to life with performances in the Bert C. Bach Theatre at the ETSU Martin Center for the Arts Nov. 17-20.

Show runs Nov. 17-20

“The character Christopher is on the autism spectrum, and in order to provide authentic representation in …

2022-November-01-Etsu Professor Promoting Mental Health For New Families, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY – Those with children deserve to feel their best when raising a child, yet at least 20% endure some form of mental health challenges during pregnancy or postpartum. 
 
East Tennessee State University’s Dr. Diana Morelen, an associate professor in the Department of Psychology, wants new families to know they are not alone.
 
Morelen was part of the team that created a public service announcement now airing across the state of Tennessee that raises awareness of not only the mental health challenges during pregnancy and postpartum, but the importance of a safe and stable home and the resources …

2022-November-01-Etsu Students Heading To Ecuador For Medical Brigade Program, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY – Several East Tennessee State University students are headed to Ecuador this summer.
 
Students Cristiana Martinez, Crimsyn Price, Lauren Ross and Jessica Upham will spend a week in Guangaje, Ecuador, with ETSU Quillen College of Medicine staff and medical students. ETSU is partnering with TIMMY Global Health, a nonprofit that provides global health equality and delivers financial, medical and human resources to community-based health and development projects around the world.
 
The summer trip will be led by Dr. David Wood, a professor in the Department of Pediatrics.
 
The Medical Brigade program coincides with the ETSU Global Year …

2022-November-01-Etsu Second In State For Cpa Honor, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY – East Tennessee State University accounting students have a long history of success in the classroom and the workplace. A new analysis confirms it. 

The National Association of State Boards of Accountancy ranks ETSU No. 2 in the state and second only to Vanderbilt University for CPA first-time exam takers’ pass rate. The CPA, short for certified public accountant, exam confirms an accountant’s skills in many areas, including taxation and auditing.  

“We are excited with the success of the recent CPA exam results. We have nine full-time faculty members and three adjuncts who are knowledgeable in accounting theory …

2022-November-01-Etsu Working To Help Those With Disabilities, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY – East Tennessee State University’s Dr. Dawn Rowe, a professor and the Quillen Chair of Excellence at Clemmer College, is collaborating on a national project aimed at a range of improvements for those with disabilities. 

Rowe and her team were awarded a grant worth more than $3 million earlier this year to support the project.

Dr. Dawn Rowe

“We are deeply honored to receive funding for this important project, and work has already started,” said Rowe, who is working with Dr. Valerie Mazzotti from the University of North Carolina at Charlotte, a team from the Oregon Research …

2022-November-01-Etsu's Bluesky Institute Highlighted By Google, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY – East Tennessee State University’s BlueSky Tennessee Institute, a pivotal partnership with BlueCross BlueShield of Tennessee, has been highlighted by Google.

A blog is live on Google Cloud, a recognition of Google’s collaboration as an industry and learning partner. View the blog here.  

“We are proud of our partnership with BlueCross BlueShield of Tennessee and the opportunity it brings for us to include other industry-leading organizations,” said Dr. Tony Pittarese, dean of ETSU’s College of Business and Technology. “Through this new partnership with Google, ETSU computing students are gaining valuable skills working with contemporary technology that …

2022-November-01-Tennessee Supreme Court Coming To Etsu, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY – Area high school students have an exciting opportunity early next month.  

The Tennessee Supreme Court will be in Johnson City on Tuesday, Dec. 6, for its SCALES program, short for Supreme Court Advancing Legal Education for Students. The event is happening at the East Tennessee State University Martin Center for the Arts.  

“ETSU is proud to host the Tennessee Supreme Court for what will be a wonderful and exciting day for many high school students,” said Mark A. Fulks, university counsel and chief compliance officer at ETSU, who is volunteering at the event.   

The SCALES project is …

2022-November-01-Milton Marathon Returns To Etsu, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY — East Tennessee State University will hold a Milton Marathon, with a public reading of John Milton’s 1667 masterpiece, “Paradise Lost,” on Thursday, Nov. 17, from 9 a.m. to 6:30 p.m. in the Reece Museum. 

ETSU President Dr. Brian Noland and Provost and Senior Vice President for Academics Dr. Kimberly D. McCorkle will lead off the reading of the epic poem that features God, Satan, the war in heaven and humanity’s loss of the Garden of Eden. 

Guests are invited to stop by during the day to listen or read some of the 10,565 lines of poetry. In …

2022-November-01-Winners Of The 2022 Etsu Alumni Golf Classic Announced, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY – The 55^th annual ETSU Alumni Golf Classic was held at Cattails at MeadowView in Kingsport on Friday, Oct. 28.

ETSU alumni, friends, faculty, staff, students and volunteers were present for the two-person select-shot tournament held by the ETSU National Alumni Association. Golfers chose from one of eight divisions: the Gold Division for players with a handicap of 10 and under; the Blue Division for those with a handicap of 11-20; the White Division for players with a handicap of 21 or more; Faculty/Staff; women; Greeks; Seniors; and Co-ed.

The champions of the Gold Flight were Brian …

How Do Consumers In General Evaluate, Judge, And Act Toward Shoplifting? The Moderating Effects Of Personal Characteristics And Motives, Juehui Shi, Ngoc Cindy Pham, Claudio Schapsis, Tofazzal Hossain, Arturo Z. Vasquez-Parraga

Marketing Faculty Publications

Despite the seriousness of shoplifting, consumers’ evaluations, judgements, and intentions toward shoplifting remain underexplored by scholars from business ethics, marketing, retailing, and consumer behavior. We propose a new shoplifting ethics model, which integrates Hunt and Vitell’s theory of ethics with Nadeau, Rochlen, and Tyminski’s typology of shoplifting, by incorporating the moderators of consumers’ personal characteristics (i.e., age, gender, marital status, income) and shoplifting motives (i.e., social, experiential, economic, emotional) onto the relationships among deontological evaluation, teleological evaluation, ethical judgment, and intention. Based on a two-by-two randomized experimental design, two shoplifting cases (i.e., swapping price tags, stealing products) are investigated in …

2022-November-01-Etsu Researchers Addressing Enrollment Shortfalls In Minority Males, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY – Research has shown a shortfall in the rate of Black and Hispanic males attending higher education institutions, and a team from East Tennessee State University’s Clemmer College is asking why.

“Often research studies in education look at test grades and GPA as indicators of success for Black and Hispanic males and do not consider other aspects like mentorship and engagement,” said Dr. Jill Channing, an assistant professor and associate director of ETSU’s Center for Community College Leadership, who was the lead investigator on the study. “We often see a gap between white middle-class students’ and traditionally …