How Designers Leverage Service Design To Catalyze Strategic Transformation: An Action Research On Third-Party Payment Enterprises Responding To Financial Inclusion Challenges,
2025
Department of Design, National Taiwan University of Science and Technology, Taipei, Taiwan
How Designers Leverage Service Design To Catalyze Strategic Transformation: An Action Research On Third-Party Payment Enterprises Responding To Financial Inclusion Challenges, Ching-An Hsieh, Hsien-Hui Tang
IASDR Conference Series
This study explores how, under the trend of financial inclusion, designers can apply service design methods to embed human-centered thinking into fintech enterprises, thereby facilitating strategic transformation and guiding organizations to shift their focus from large enterprises to micro, small, and medium-sized businesses to achieve more inclusive services. Adopting an action research approach conducted over nine months and involving twenty-one cross-departmental meetings, the study found that designers visualized service breakdowns to initiate discussions and reveal organizational defensiveness and decision-making inertia. By mitigating commercial sensitivity to enhance focus and using data to strengthen organizational awareness, key issues were gradually incorporated into …
Exploring Design Contributions To Mental Health Ai: Structuring Clinical Judgment Through Real-Time Data Labeling Interfaces,
2025
Department of Design, Ulsan National Institute of Science and Technology, Ulsan, South Korea
Exploring Design Contributions To Mental Health Ai: Structuring Clinical Judgment Through Real-Time Data Labeling Interfaces, Jieun Lee, Hwang Kim, Chajoong Kim, Bong-Jin Hahm, Daehun Yoo
IASDR Conference Series
This study explores how design can contribute to collecting training data for AI models in complex clinical settings, particularly in the context of mental health counseling. Conventional labeling methods only record outcomes, failing to capture moments of expert judgment. This limits AI’s ability to learn the nuances of clinical reasoning. To address this issue, the study draws on the Interactive Machine Teaching (IMT) framework. In collaboration with clinicians, researchers co-designed and iteratively improved a real-time labeling interface. The interface was then refined and used in actual mental health consultations. Using qualitative methods, we examined how the interface influenced judgment and …
Designing Experiential Futures Through Participatory Practice: Case Studies From Taiwan,
2025
Taiwan Design Research Institute; Department of Design, National Taiwan Normal University, Taipei, Taiwan
Designing Experiential Futures Through Participatory Practice: Case Studies From Taiwan, Li-Ting Huang, Yen Lun Chen, Yan-Chun Lin, Si Teng Lei, I-Lin Hsiao, Shyhnan Liou
IASDR Conference Series
This study explored how design could enact experiential futures in public issues with participatory contexts through three cases carried out by the Taiwan Design Research Institute. As futures thinking becomes increasingly relevant across civic and policy domains, there is a growing interest in how design can move beyond abstract speculation to make futures tangible and actionable. Specifically, this study examined how participatory workshops allowed participants to pre-experience futures through narratives, scenarios, and prototyping practices. Using the case study method, this study analysed three future-oriented projects addressing future living, future healthcare, and future transportation. Each project corresponds to a distinct level …
Dynamic Design Integration: A Model For Trans-Disciplinary Innovation And Technology Deployment,
2025
Taiwan Design Research Institute, Taipei, Taiwan
Dynamic Design Integration: A Model For Trans-Disciplinary Innovation And Technology Deployment, Zoey Jung-Yu Liu, Yen Lun Chen, Shyhnan Liou
IASDR Conference Series
This study explores how design enhances the practical application of technological innovation and clarifies the roles of design integrators, using the Taiwan Design Research Institutes (TDRI) Micro mobility Service Scenarios Research as a case study. Traditional R&D models in technology manufacturing have shifted from being solely technology-driven to adopting user-centered approaches. However, in complex and dynamic social contexts, user-centered methods alone inadequately bridge the “Valley of Death,” hindering the successful transition of technological prototypes into real-world applications. Through in-depth interviews and project document analysis, we propose a Design-Driven Technological Innovation Implementation Model. This model highlights the dynamic interactions among users, …
Implementing Design Thinking In Taiwan's Industrial Innovation: Fundamental Know-How For Junior Innovators,
2025
Department of Industrial Design, National Cheng Kung University, Tainan, Taiwan
Implementing Design Thinking In Taiwan's Industrial Innovation: Fundamental Know-How For Junior Innovators, Yu Tang Hsueh, Min-Yuan Ma
IASDR Conference Series
Despite the growing interest in Design Thinking (DT) in Taiwan, its practical application in industrial contexts remains constrained by conceptual misunderstandings, operational challenges, and insufficient cross-functional collaboration. Motivated by the need to support junior innovators in addressing these barriers, this study aims to identify and validate a set of fundamental know-how items that provide conceptual guidance for the effective implementation of DT in Taiwanese industries. To this end, in-depth interviews were conducted with seven experienced professionals from the fields of industry, academia, and the nonprofit sector to extract insights from real-world practice. These insights were subsequently refined and validated through …
The Missing Link: Understanding Human-Ai Interaction In Fda/Ce-Approved Radiology Tools,
2025
Eindhoven University of Technology, Eindhoven, The Netherlands
The Missing Link: Understanding Human-Ai Interaction In Fda/Ce-Approved Radiology Tools, Nick Ruijs, Jon R. Pluyter, Lin-Lin Chen, Mathias Funk
IASDR Conference Series
AI-based tools are increasingly developed for clinical radiology, offering potential gains in diagnostic accuracy, consistency, and workflow efficiency. Yet adoption remains limited, as many systems lack support for effective human-AI collaboration within complex diagnostic workflows. To address this gap, we visually analysed 17 FDA- and/or CE-certified commercial radiology AI systems, examining how their interface designs operational ize human-AI interaction across three key dimensions: diagnostic task coverage, information richness of AI explanations, and human control mechanisms. Using visual diagramming, typology-based task mapping, and cross-system comparison, we characterize when and how AI outputs are introduced, how understandable they are communicated, and how …
Service Design In The Public Sector: Applying Experienscape And Nudge Strategies To Animal Adoption Services,
2025
National Taiwan University of Science and Technology, Taipei, Taiwan
Service Design In The Public Sector: Applying Experienscape And Nudge Strategies To Animal Adoption Services, Pei-Hsin Shieh, Hsien-Hui Tang
IASDR Conference Series
Following the implementation of Taiwan's "zero euthanasia" policy, public animal shelters face rising intake numbers and declining service quality. This study applies service design methodology to optimize adoption services and promote responsible adoption behavior across two public shelters in eastern Taiwan. Using the triple diamond service design model, the research systematically progressed through three phases. The Problem Distillation phase employed experienscape model to identify environmental imbalances across sensory, functional, social, natural, and cultural dimensions. The Design Iteration phase integrated nudge strategies into design interventions, incorporating behavioral guidance approaches such as appropriate incentives and default options. The Practice Diffusion phase validated …
Data-Informed Design In Multidisciplinary Collaboration: Empirical Findings And Directions For Generative Ai,
2025
Hongik University, Seoul, South Korea
Data-Informed Design In Multidisciplinary Collaboration: Empirical Findings And Directions For Generative Ai, Minhw Lee, Younjoon Lee
IASDR Conference Series
This study empirically investigates how data can strengthen multidisciplinary collaboration and explores the potential role of generative AI (GAI) as a complementary enabler. Eight teams, composed of designers and business professionals, participated in co-creation workshops where the availability of Big Data and Thick Data was systematically manipulated. The resulting ideas were evaluated across three dimensions: ‘Novelty’, ‘Usefulness’, and ‘Commercial Appeal’. Additionally, follow-up interviews were conducted to capture participants’ reflections on the collaborative idea generation process, utilizing the collected data. The findings show that teams with access to both Big Data and Thick Data produced qualitatively superior ideas compared to those …
"We Are All Historically Constructed": Situating The Past In Designerly Practice,
2025
The University of Queensland, Brisbane, Australia
"We Are All Historically Constructed": Situating The Past In Designerly Practice, India Anderson, Skye Doherty, Ben Matthews
IASDR Conference Series
This paper investigates how designers utilise the past as part of the design process which stands as an under explored facet of design practice. Drawing on in-depth interviews (n=11) with professionals from both design and memory institution contexts—galleries, libraries, archives, and museums (GLAM) that support design heritage in service of the public—we examine what aspects of the past designers engage with, including which pasts. Further, we identify under explored patterns in how the past is accessed, interpreted, and deployed as part of practice. Our thematic analysis of interviews surfaces three core findings: (1) history is used by designers as a …
Posthuman Emotional Well-Being: Rethinking Assistive And Interactive Technologies As Co-Agents,
2025
Department of Creative Arts, School of Arts & Social Sciences, Hong Kong Metropolitan University, Hong Kong SAR, China
Posthuman Emotional Well-Being: Rethinking Assistive And Interactive Technologies As Co-Agents, Amic G. Ho
IASDR Conference Series
This research study examines the notion of posthuman welfare in communication design, focusing on the affordances of assistive and interactive technologies recontextualised within more-than-human-centred frameworks. The study furthers the ongoing critique of anthropocentrism in design, highlighting the necessity of integrating nonhuman agency and emotive value into technology systems. The study employs a mixed-methods approach that integrates mini-surveys with participatory design workshops, involving actual users, designers, caregivers and advocates for nonhuman perspectives, thereby amalgamating multiple small-scale hands-on methodologies. The findings indicate that emotional design elements – empathy, flexibility and ethical sensitivity – are essential factors for enhancing well-being, attachment and future …
Embodying The Digital Breath: A Haptic-Audio Approach To Gamified Mindfulness,
2025
Shih Chien University, Taipei, Taiwan
Embodying The Digital Breath: A Haptic-Audio Approach To Gamified Mindfulness, Chi Yin Kam
IASDR Conference Series
In contemporary society, escalating stress levels highlight the urgent demand for effective mental health tools, bringing significant attention to mindfulness. However, existing digital mindfulness tools predominantly rely on singular audio-visual guidance, often resulting in a disembodied experience and low user adherence. Approaching from an industrial design perspective, this study investigates how multi-sensory interaction design can transform the abstract practice of breathing into a tangible, embodied experience, thereby enhancing both immersion and efficacy. Our literature review identifies a significant research gap in combining haptics, audio, and gamification to foster immersive mindfulness. To address this, we propose an innovative mobile application concept, …
Boundary Conditions And Memory Taxonomy: Creating A Vr Space That Contains Memories,
2025
University College London, London, UK
Boundary Conditions And Memory Taxonomy: Creating A Vr Space That Contains Memories, Yuanyuan Deng, Dezijian Zhou, Wanli Guo, Zihan Peng
IASDR Conference Series
Long-distance relationships often suffer from fragmented memories and emotional distance due to partners living apart. This paper explores the conceptual design of an online “Memory Space” for long-distance partners by integrating memory taxonomy and architectural boundary theory within a virtual reality context. Drawing on the art of memory and examples of physical memory-bearing spaces, the study examines how a virtual environment can contain and organize users’ personal memories to foster emotional connection across distance. Using a design inquiry approach, the paper conceptualizes a speculative VR “Memory Space” in which users can collectively store, share, and experience personal memories within a …
Shaping Relaxing Short Videos With Animation Principles: A Preliminary Study On Rhythm And Temporal Expectation,
2025
Department of Interaction Design, National Taipei University of Technology, Taipei, Taiwan
Shaping Relaxing Short Videos With Animation Principles: A Preliminary Study On Rhythm And Temporal Expectation, Chia-Chieh Tsai, Yi-Hsuan Li, Ko-Chiu Wu, Chi-Hao Lung
IASDR Conference Series
This study is based on five selected principles from the Twelve Basic Principles of Animation to design short video breathing guidance interfaces with different combinations of rhythm regularity and temporal expectation. An experiment with thirty participants was conducted to examine how these temporal design factors influence relaxation experience, attentional performance, and cognitive load. Data were collected through EEG recordings, subjective questionnaires, and interviews. The results indicate that interfaces with stable rhythmic structures and clear temporal cues significantly reduced uncertainty and cognitive load, enhanced relaxation, and improved user experience. In contrast, irregular rhythms and the absence of temporal expectation increased cognitive …
Journey Creator: An Ai-Empowered Journey Mapping Tool For Experience Design Exploration,
2025
Korea Advanced Institute of Science and Technology, Daejeon, South Korea
Journey Creator: An Ai-Empowered Journey Mapping Tool For Experience Design Exploration, Jiwon Lee, Tek-Jin Nam
IASDR Conference Series
Although user journey mapping is widely employed to analyze and diagnose user experiences, it offers limited support for design exploration and refining product and service concepts. Recent advances in generative AI have created new opportunities to reconceive the journey map as a tool for creative design inquiry. This study first identifies the limitations of existing tools and then conducts a formative investigation to clarify the requirements for a new approach. We developed Journey Creator, a design tool that visualizes touchpoint-level interactions and multi-user journeys, provides multimodal data representations, and supports a stepwise process for expanding ideas. Evaluation results show that …
A Very Precise Curvature: A Revelatory Case Study About The Studio Dialogue On Formgiving,
2025
The Oslo School of Architecture and Design, Oslo, Norway
A Very Precise Curvature: A Revelatory Case Study About The Studio Dialogue On Formgiving, Trym Abrahamsen
IASDR Conference Series
The dialogue in the studio environment can reveal a lot about the mechanisms at play when teaching about and doing formgiving. From analysing language used in “desk-crits” at a master’s level mobility course, this paper reveals three distinct mechanisms at play when discussing form in industrial design. The revelatory approach and thematic analysis offer a unique insight into the way form is discussed between tutor and student in the studio context.
The Integrated Warning Experience (Iwe): A Theoretical Framework For Visual Warning Design Based On Biological Warning Signs,
2025
Hongik University, Seoul, South Korea
The Integrated Warning Experience (Iwe): A Theoretical Framework For Visual Warning Design Based On Biological Warning Signs, Hyosang Pak, Kicheol Pak
IASDR Conference Series
Contemporary visual warning systems primarily rely on conspicuity—using strong contrasts in color, brightness, and spatial arrangement—to attract attention. However, these systems often fail to ensure accurate interpretation and appropriate user response, particularly among cognitively vulnerable populations and within complex environments. To complement this limitation, this study introduces the concept of distinctiveness as a perceptual factor that enhances discrimination and interpretation in visual warning perception. When auditory access is limited—as in hearing-impaired users or high-noise industrial contexts—visual warnings that depend solely on cons pic uity often lead to interpretive failure due to the lack of perceptual differentiation. The study proposes the …
Exploring The Meaning Network In Exhibition Design Of Intangible Cultural Heritage,
2025
Hunan University, Changsha, China
Exploring The Meaning Network In Exhibition Design Of Intangible Cultural Heritage, Zhengyu Chen, Ming Zhong, Tie Ji, Yuqing Chen
IASDR Conference Series
In traditional exhibition practice, displays are predominantly object-centered, and information flows remain largely unidirectional, positioning visitors as passive recipients. Under this conventional curatorial paradigm, cultural translation and meaning-making processes are comparatively static and singular. This paper, therefore, seeks to articulate the interrelationships among humans, artifacts, space, and technology, thereby constructing a dynamically participatory and complex system for the expression of cultural, historical, and artistic narratives. Drawing on the proposed “meaning network” model, the author designed the Mianyang Intangible Cultural Heritage Museum, rendering meaning generation more dynamic and information exchange more pluralistic. This approach enhances visitors’ experience and cultural empathy while …
Cantonese Cultural Identity And Regional Design In Aging-Friendly Products,
2025
Guangzhou Academy of Fine Arts, Guangzhou, China
Cantonese Cultural Identity And Regional Design In Aging-Friendly Products, Xinyan Huang, Kang Huo
IASDR Conference Series
Abstract: Contemporary design for the elderly often grapples with a dual challenge: a diminishing cultural identity and weakening regional characteristics, issues magnified by the unique psychological and social needs of an aging population. This study constructs a three-dimensional theoretical model encompassing cultural identity, regional ity, and design ethics. Through literature review, user research, and case studies, we reveal the profound impact of Cantonese cultural symbols on the emotional identity of the elderly. We propose four design principles and three design methods to systematically integrate cultural elements into product design. The validity of integrating Lingnan traditional craftsmanship with modern design is …
An Empathic Design Approach To Understanding Caregivers' Perceptions On Multi-Modal Behavioral Information Of Adults With Intellectual Disabilities,
2025
School of Design, The Hong Kong Polytechnic University, Kowloon, Hong Kong
An Empathic Design Approach To Understanding Caregivers' Perceptions On Multi-Modal Behavioral Information Of Adults With Intellectual Disabilities, Zhen Zhao, Qian Mao, Yunhe Du, Yu Hin Brian Lee, Wai Man Raymond Sit, Hailiang Wang
IASDR Conference Series
Caregivers of adults with intellectual disabilities (ID) encounter various challenges that lead to stress and burnout. Although multi-modal behavioral information holds potential for improving caregiving efficiency in healthcare, there is still limited research on adapting these technologies to address the unique requirements of ID caregivers. This study employs an empathic design approach to understand the experiences, emotions, needs, and contextual challenges of ID caregivers regarding multi-modal behavioral information systems for adults with ID. Through interviews with 16 formal caregivers (aged from 25 to 62, female=14) in Hong Kong, we identified key challenges in their daily caregiving practice, including addressing non-compliance, …
Heuristic Design Approaches For Humanoid Robots,
2025
Ming Chi University of Technology, New Taipei, Taiwan
Heuristic Design Approaches For Humanoid Robots, Jeehyun Yang, Jaesik Jeong
IASDR Conference Series
This paper presents design methodologies for humanoid robots that have had achievements in international humanoid robot competitions. In addition, recognizing the gap between the fields of design and engineering, the paper proposes an approach that uses technical requirements to design disciplines. The proposed approach explains the heuristic mechanical and electrical design strategies informed by a multitude of practical experiences. Specifically, we describe lightweight mechanical structures and optimized wiring paths with hollow shafts, ensuring robustness and efficient dynamic movements for various environments. The electrical design employs reasonable devices based on performance, reliability, and operational efficiency. Components such as main & sub …
