Industrial and Organizational Psychology Commons^™

The Relationship Between Systems Theory And Behavior Analysis, Michael B. Oberlin

Dissertations

This paper provides a conceptual framework which clarifies the relationship between General Systems Theory and Behavior Analysis. This framework is supplied by a theoretical notion borrowed from Simon (1962), the notion of "dynamics of interaction." "Interaction" refers to interaction between the units of analysis of science, e.g., in the analysis of behavior, stimuli, responses, and consequences in economics, units of supply and demand. The paradigm of Behavior Analysis is seen to accommodate a "higher-frequency dynamics" found in subsystems; and General Systems Theory, along with disciplines like Economics and Organizational Analysis, accommodates a "lower-frequency dynamics" found in systems. Argument is based …

Effects Of Positive, Negative And Balanced Emphases On Perceived Effectiveness Of Performance Appraisal, Joseph Andrew Hammond

Masters Theses

The central theme of the research is the experimental manipulation of three different appraisal processes, namely positive, negative, and balanced appraisals to determine which evaluation tool would be perceived as most useful in motivating and stimulating employees to improve on their performance. Subjects were randomly assigned to groups and presented with scripts exemplifying three appraisal approaches and asked to evaluate the perceived effectiveness of each approach in producing a desired performance outcome. The results showed significant differences between the balanced approach and the other two approaches. However, there was no significant difference between the means of the positive versus negative …

The Effects Of Music Upon Job Attitudes And Performance In An Industrial Inspection Task, Christopher D. Freiburger

Masters Theses

An experiment was designed to study the effects of music on the quality of inspection performance, job attitudes, and observed frequency of non-work related conversations of workers engaged in a complex, repetitive industrial inspection task in a pharmaceutical company. Three middle-aged inspectors volunteered to participate in the ABAB designed experiment. Musical selections by Muzak and Mantovani were played via portable stereo cassette players with headphones. Quality was measured by testing subjects on two sets of 1,000 test vials with 10% planted defects and recording the number of false rejects and the percent of false acceptances. Certain job attitudes were measured …

A Comparative Analysis Of Two Methods Of Administering The Position Analysis Questionnaire (Paq), Michael Heenan Swearingen

Masters Theses

This research examined two methods of administering the Position Analysis Questionnaire (PAQ), a commercially available job analysis tool. The currently accepted method of administering the PAQ involves reading the job description, touring the work-site and then completing the PAQ with the incumbent. The second method used only the job description for the analysis data base. The comparison was made using three different measures, selection of GATB tests, "Selected PAQ Items" and PAQ aptitude attribute ratings. The two different methods selected the same GATB tests an average of 83% of the time and selected the same attributes 96% of the time. …

Career Supports And Career Mentors: An Analysis Of Their Prevalence And Their Relation To Career Success And Satisfaction Among A Group Of Women Lawyers, Sandra Lee Riley

Dissertations and Theses

This study investigated three issues problematic to the state of knowledge on mentoring. These issues were: (a) lack of scientifically derived operational definitions in use in research on mentoring; (b) lack of agreement about how common mentoring is; and (c) lack of agreement about whether or not alternate forms of career support are more efficient than mentoring. The information collected to address each of these issues was acquired in two phases: a literature survey followed by a sample survey. The literature survey addressed the first issue. It resulted in the formulation of an operational definition of mentoring which was based …

An Investigation Into The Problem Of Validity Generalization & Situational Specificity For Nuclear Power Plant Operations, Jeffrey Hornsby

Masters Theses & Specialist Projects

The issues of situational specificity and validity generalization have shed new light on employment test validation in personnel psychology. Over the past six years Schmidt, Hunter and colleagues have accumulated an abundance of evidence supporting the use of validity generalization. The present study attempts to further investigate the issues of situational specificity and validity generalization for five nuclear power utilities using the CNS test battery. Using the Bayesian statistical procedure developed by Schmidt and Hunter (1977) the results indicated that neither the rejection of situational specificity or the inference of validity generalization was possible. However, further analyses indicated that the …

The Relationship Between Absenteeism And Job Involvement, Work Orientation, Job Characteristics, And Satisfaction With Work, Greg H. Richardson

Retrospective Theses and Dissertations

No abstract provided.

The Use Of Punishment In Industry, Promise Sibonisiwe Zungu

Masters Theses

This study was aimed at finding out if apparent inadequate use of punishment in industry is a problem of lack of knowledge of appropriate punishment procedures on the part of punishment agents (supervisors/managers) or a problem of execution. Variables that affect the effectiveness of punishment were identified by means of a literature search, as timing, intensity , consistency, appropriateness, providing a ration ale and punishment schedules.

Test items were constructed and administered to two groups to find out if there was any consistency between participants ' recommendations about disciplinary procedures and punishment principles. Results showed that the majority of participants …

An Error-Dependent Model Of Instrument-Scanning Behavior In Commercial Airline Pilots, Dennis H. Jones

Psychology Theses & Dissertations

Since the work of Fitts and his colleagues, researchers have been using eye-movement data to evaluate various aspects of pilot instrument scanning behavior. Although Senders' work indicated that link values and transitional probabilities could be accurately predicted using a random sampling process, several investigators have recently suggested that pilot scanning behavior was deterministic. However, there has been no clear empirical evidence to support a deterministic hypothesis. The present research presents a new flexible model of pilot instrument scanning behavior which assumes that the pilot uses a set of deterministic scanning patterns on (1) the pilot's perception of error in the …

Improving Customer Service Using A Self-Recording Checklist, Donald Troy

Masters Theses

The purpose of the present study was to investigate a method for improving customer service of three parttime salespeople. A job aid which consisted of a checklist was used to increase the frequency of eight target behaviors. The target behaviors consisted of: appropriately approaching and greeting the customer, being courteous and helpful, appropriately ringing up the sale and closing, having a neat appearance and wearing an identification badge. After training, the salespeople were taught to self-record their customer service behavior. Training increased the subjects' performance, but only had a short term effect. Customer service behaviors increased after implementing the checklists …

A Study Of Principals' Perceptions Of Job Stress In The Six-County Region 11 Educational Service Region, East Central, Illinois, John Neiweem

Masters Theses

The purpose of the study was to investigate the degree of stress principals perceive in the work environment. Specifically this study compared the actual perceived stress experienced on the job with what principals deem to be a reasonable amount of stress. The study was predicated on the research findings that indicate that the amount of stress is relative to a given individual as opposed to being an absolute quality.

A review of the research and literature revealed that few publications have been targeted towards stress and the educational administrator. The implications of job related stress, as it impacts on the …

Visual And Part-Task Manipulations For Teaching Simulated Carrier Landings, Daniel J. Sheppard

Retrospective Theses and Dissertations

No abstract provided.

Psychometric Properties Of The Group Process Questionnaire, Lucia Igou Eakins

Dissertations and Theses

The Group Process Questionnaire (GPQ), a 55-item rating scale, was developed by Richard Wollert in 1981 to assess perceptions of the frequency of processes occurring in self-help groups (SHGs). The GPQ was first employed by Wollert, Eakins, and Dixon (Note 1) as the primary data collection instrument in an ongoing investigation of urban SHGs. This investigation is one of a small number of empirical studies which have attempted to specify the range of SHG activities. Due to the relatively recent emergence of SHGs as topics of research, and the unique obstacles to research presented by the independent character of these …

The Perceived Effectiveness Of The Borgess Human Assistance Program As Measured By A Checklist Of Key Components, Kevin G. Clark

Masters Theses

This study investigated the success and perceived effectiveness of an employee assistance program. Phase I consisted of interviewing representatives of the ten companies that were the most frequent users of the program. Phase II examined the program's annual report. The results were tabulated and compared to a checklist of key components which gauge the effectiveness of a successful employee assistance program (Egdahl and Walsh, 1980). The evidence indicated that the program operates in accord with Egdahl and Walsh's checklist.

The Differential Effects Of Three Job-Related Manipulations On The Task Performance Of Movie Theatre Employees, Raymond Douglas Bennett

Masters Theses

This study examined task checklist use (self-recording with accuracy monitoring and performance standards with performance monitoring) in a program designed to increase task performance of movie theatre employees. A multiple baseline design across tasks was employed. Accuracy of self-recording averaged 68% when the checklists were first introduced alone and increased to an average of 93% when feedback for task performance and recording accuracy was implemented. Employee task performance averaged 48% for Baseline and 92% for the final condition. The introduction of task checklists alone was followed by a mean performance increase of 18%. The introduction of self-recording and supervisory comments …

A Comparison Of The Effects Of Participation, Expected Payment, And No Expected Payment On Clerical Performance, James Theodore Austin

Masters Theses

Seventeen psychology students participated in a group comparison of the effects of participative decision making, defined as subject decision making in three areas of the experiment, expected payment, and no expected payment on performance of a repetitive scanning task. Measures of performance quantity and quality were assessed directly, while satisfaction and manipulation checks were evaluated via selfreport. Clerical pretest scores were used as covariates in an analysis of covariance, which revealed no significant differences on the quantity dimension but-highly significant differences (p = .03) for quality (error) performance. The findings, which may have been biased by an experimenter "instruction" effect, …

Performance Feedback And Its Relationship To Goal Setting, Douglas A. Nicola

Masters Theses

This study illustrated the effect of information feedback and goal setting on production efficiency. Two male machine operators (ages 29 and 54) working on a low efficiency press were selected for the study. Operators were initially given efficiency information following individual production runs. The next phase involved providing efficiency information and a request that they set efficiency goals for each run. These goals were noted by the researcher and compared with the actual results. In a final phase, high efficiency goals were prompted by the researcher, compared to actual results, and shown to the subjects following each run. Results showed …

The Design And Evaluation Of An Information System For Assessing Performance Appraisal Practices, James Michael Naughton

Masters Theses

No abstract provided.

The Use Of A Job Model With Self-Recording And Performance Information As An Alternative To On-Site Supervision, Mark Kevin Forbes

Masters Theses

The action goal of the study was to reduce performance deficits of relief employees who operated a Group Home, though use of a Job Model, self-recording, and performance information. The research goal was to ascertain if generalization occurred from performance accomplishments targeted by the intervention to accomplishments not targeted. Overall performance means increased over 34 percentage points for subjects following the Job model intervention and rose further after self-recording and feedback were introduced. The use of a partial Job Model resulted in performance improving or maintaining in five of six nontargeted accomplishments. When Subject A received the Job Model, self-recording, …

Vantage Level Analysis: A Potential Tool For Reducing Conflict In A Labor Union, Pamela S.F. Shevchik

Masters Theses

Intra-group conflict among employees can cause a break in the organizational communication which could affect productivity. A major problem is locating the specific disagreements among the coworkers to find the source of conflict and increase the likelihood that a basis for reducing conflict can be found.

This study used the Gilbert (1978) vantage level analysis as a method of sorting agreements and disagreements in a conflicting labor union. The setting was a clerical union in a public school system which was subdivided into three conflicting subgroups. There were 70 female support personnel involved. Data collected demonstrated that it is possible …

The Effects Of Behaviorally Anchored Rating Scales As Antecedent And Consequent Stimuli Upon Instructional Behaviors In A Special Education Setting, Dennis L. Van Hartesvelt

Masters Theses

The present study was an attempt to determine the effects of the Behaviorally Anchored Rating Scale (BARS) upong three distinct instructional behaviors when presented before instructional sessions and when presented after instructional sessions. A multiple baseline design across behaviors was used with four subjects with a reversal element used with one of those subjects. A slight positive effect of BARS presentation upon instructional behaviors occurred. No significant differences were observed between preinstructional and postinstructional BARS presentation. The relevance of the present study is explored in relation to previous BARS studies, along with the implications of the present study.

Quality Control: A Behavioral Perspective, Cathy L. Thorne

Masters Theses

Because of the high costs of quality, many disciplines have developed techniques to assist in its control. This paper examines quality control from a behavioral perspective by analyzing how behaviors affecting may be acquired and maintained and examining some common quality interventions. It is concluded that the application of the principles of behavior analysis can assist in providing an effective quality control technology which can benefit individual employees and the organization as a whole.

College Education And Police Officer Performance: A Critical Assessment, Gary T. Stafford

Retrospective Theses and Dissertations

No abstract provided.

The Use Of Bonus Pay To Produce Cost Effective Behavior Change In The Direct Care Staff Of A Residential Mental Health Program, William F. Uhlman

Dissertations

The literature on the design of mental health service systems and techniques to generate performance in the workplace was reviewed and synthesised to create guidelines for developing cost effective behavior change in mental health systems. The present study was an examination of the cost effective application of monetary bonuses to the completion of training objectives by professional and paraprofessional staff in a residential service setting. Training objectives consisted of the teaching of specific survival skills to adult mentally retarded clients that were designed to enable clients to move to more independent settings.

Two experiments were performed. Experiment 1 examined the …

The Effects Of Pre And Post-Performance Review Goal Setting On Subsequent Job Performance In A Human Services Setting, Christie L. Kleinhuizen

Masters Theses

Researchers investigating the effects, of performance appraisals and. goal setting techniques have focused on laboratory (rather than field) settings and/or have relied on self-report or anecdotal data to draw their conclusions. The major objectives of the present study were to examine the effects of 1) goal setting on actual job performance in a community organizational setting and 2) performance appraisals on both subsequent job performance and goals set. Two male and two female counselors in a residential treatment center served as subjects in the study which utilized a multiple baseline design. The performance of l8 repetitive administrative/custodial tasks were measured …

Comparability Of Blind And Sighted Subject Test Scores As Affected By Mode Of Test Presentation, Gary A. Meiseles

Retrospective Theses and Dissertations

No abstract provided.

Optimal Versus Suboptimal Decision-Making Models: Determination Of Aviator Task Proficiency, Melgarejo Betty Pereya

Retrospective Theses and Dissertations

No abstract provided.

Improving The Accuracy Of Performance Evaluations: A Comparison Of Three Methods Of Performance Appraiser Training, Jerry Willard Hedge

Psychology Theses & Dissertations

Researchers in the area of rater training have relied almost exclusively on rater error measures to assess training effectiveness. A reduction in rater tendency to commit these errors subsequent to training is viewed as evidence that these raters have become more accurate in rating their employees. This assumed relationship between rater errors and rating accuracy has recently been questioned. This uncertain relationship between psychometric errors and accuracy was the focus of the current research effort. Supervisory personnel were trained under one of three training programs (psychometric error training, observation training, or decision-making training). Halo, leniency, range restriction and accuracy measures …

Causal Modeling Of Organizational Commitment, Karin E. Klenke-Hamel

Psychology Theses & Dissertations

This research was designed to develop a model of organizational commitment by establishing a causal network among three individual characteristics--tenure, work motivation, and job satisfaction--two organizational/structural variables--decentralization and formalization,--and two job facets--the job characteristic model and job stress--as determinants of commitment.

The proposed model was tested on male and female samples represented by five occupational groups ranging from blue collar to professional workers. Successive iterations of a path analytic technique indicated that across the five occupational categories, job satisfaction was the single most important determinant of organizational commitment. However, if the facets of job satisfaction were examined more closely, important …

An Analysis Of The Relationships Between Environmental Stimuli Personality Variables And Levels Of Burnout In Intensive Care Nurses, Catherine Via Cauthorne

Psychology Theses & Dissertations

The syndrome of burnout is characterized by the development of negative self-perceptions and behaviors designed to protect oneself from emotional distress in a worker as a result of painful emotional stress generated by interactions between psychological demands from the work environment, personality needs of the worker, and the worker's self-perceived difficulty in meeting these demands and needs. The contributions of both environmental characteristics and personality traits to burnout levels were examined in a group of 45 intensive care nurses. Tests used included the Sixteen Personality Factor Questionnaire, a data questionnaire, the Survey of Organizations, and the Maslach Burnout …