Industrial and Organizational Psychology Commons^™

The Effects Of Communication Overaccommodation On Non-Native English-Speaking Employees In The U.S. Workplace, Elizabeth Curtis

Masters Theses & Specialist Projects

Communication overaccommodation (CO) takes the form of baby talk, speech mimicry, and overcommunication, and its effects on recipients have been studied in physician/patient relationships, civilian/police officer relationships, manager/employee relationships, and native and non-native speaker communications. This study focused on CO in non-hierarchical relationships between native English-speaking and non-native English-speaking employees in the U.S. workplace. I investigated the effects of CO on non-native English-speaking co-workers, regarding their feelings of exclusion and satisfaction with their job. I also investigated the potential moderation effect of English proficiency on non-native English-speaking employees’ feelings of being excluded. It was found that the level of English …

A Process Model Of Workplace Cyber Incivility Spillover, Cora Hurt

Masters Theses & Specialist Projects

Cyber incivility is a pervasive problem, affecting individuals not only while at work but also at home. It has been found to spillover to the home domain in the form of aggression and withdrawal, affecting the target and their partner, but the mechanism behind this association has not been examined. This study examines work-related affective rumination as a spillover mechanism between experienced cyber incivility and aggressive and withdrawn behaviors at home. I hypothesized that daily experienced cyber incivility will be positively associated with both aggressive behavior and withdrawn behavior at home, and work-related affective rumination will mediate this relationship. Using …

An Investigation Of The Effectiveness Of Student’S T-Test Under Heterogeneity Of Variance, Hayden Nelson

Masters Theses & Specialist Projects

Within the field of psychology, few tests have been as thoroughly investigated as Student’s t-test. One area of criticism is the use of the test when the assumption for heterogeneity of variance between two samples is violated, such as when sample sizes and observed sample variances are unequal. The current study proposes a Monte Carlo analysis to observe a broad range of conditions in efforts to identify the resulting fluctuations in the proportion obtained significant results for two conditions: no mean difference (𝜇􀬵 = 𝜇􀬶) compared to the set level of alpha, and small-to-moderate mean differences (𝜇􀬵 ≠ 𝜇􀬶) compared …

Investigating The Association Between Incivility Variability And Burnout At Work, Tamia Eugene

Masters Theses & Specialist Projects

Incivility is a prevalent workplace stressor for many employees in the workplace. Over time, exposure to stressors may lead to increased burnout, which can be costly for organizations. However, variability in uncivil experiences may be more detrimental to employees than chronic exposure to incivility due to the uncertainty associated with it. Using previously collected data from a larger grant, I examined the direct effect of incivility variability on burnout. Specifically, I hypothesized that employees who experienced incivility frequently but sporadically will report more burnout. Furthermore, I hypothesized that a perceived organizational climate that supports civility will moderate the direct effect …

Establishing Employee Sense Of Belonging In A Busy Work Environment, Zoe A. Rodriguez

2024 Spring Honors Capstone Projects - Archive

This honors thesis capstone project explores the concept of an employee’s sense of belonging within a busy work environment. A department within ABC Company faces operational challenges regarding their daily tasks. The Honors contribution addresses the comparison between the busy work environment at ABC Company and existing literature to provide scholarly-supported recommendations and mitigation strategies for ABC Company. Existing literature underscores the importance of understanding contributing influences on an employee’s sense of belonging within the workplace. The honors contribution adds value by closing the information gap within companies that operate under a busy work environment and strategies of how to …

The Relationship Between Wisdom As Self-Transcendence And Employee Adaptive Performance: The Mediating Role Of Openness, Saeed Andaji Garmaroudi

All Dissertations

This dissertation delves into the exploration of wisdom as self-transcendence within organizational contexts. Self-transcendence is characterized by qualities such as a sense of connectedness with others and the world, moral maturity, the experience of emotions such as peace and awe, and a sense of life's meaningfulness. While self-transcendence is shown to be generally associated with positive outcomes, this dissertation takes a specific focus, aiming to empirically investigate whether these positive consequences of self-transcendence extend to organizational settings to positively impact organizationally-desired outcomes. Specifically, the study seeks to investigate the relationship between employees’ wisdom as self-transcendence and their adaptive performance. Given …

Going, Going, Gone: The Influence Of Job And Home Demands And Resources On Emergency Department Nurse Turnover, Jordan Gail Smith

All Dissertations

Nurse turnover, which challenged healthcare organizations even before the pandemic, reached alarming rates across hospitals worldwide during COVID-19. Due to the unprecedented and stressful nature of the pandemic, recent investigations have focused primarily on exploring job demands and nurse turnover intentions. While job demands are critical to understanding turnover, this narrow scope ignores the possible influence of other factors such as job resources and demands and resources external to the work domain. This study utilized archival qualitative data from a longitudinal survey of Emergency Department clinicians to analyze research questions and hypotheses. The first aim of this study was to …

Shift Schedule Justice And Clinician Outcomes: A Quasi-Experimental Approach, Caroline George

All Dissertations

Emergency Physicians (EPs) work in stressful and unpredictable work environments. Due to these factors and the nature of their work scheduling (in shifts), EPs experience heightened levels of adverse work outcomes. As such, it is important for EPs to believe their shift schedule is fair, and for them to have adequate recovery time away from work. The present research examined the effects of Emergency Department leadership approving a 1-hour increase to EP shifts, equating to roughly two fewer shifts per month (8-hour shifts will become 9-hour shifts). As such, EPs should experience more time off from work per month, allowing …

Influence Of Parsimony And Work-Related Psychological Constructs In Predicting Turnover Intention When Using Machine Learning Vs Regression, Diego Figueiras

Theses, Dissertations and Culminating Projects

This dissertation explores the ongoing debate between traditional statistical regression models and machine learning (ML) algorithms in predictive modeling, focusing on the impact of sample size and the number of variables. Study 1 investigates the relationship between sample size and predictive accuracy, proposing hypotheses regarding the advantages of ML over regression as sample size increases. Additionally, the study examines the influence of the number of variables on predictive accuracy, emphasizing the trade-off between ML and regression models. Using data from the Federal Employee Viewpoint Survey, the research aims to contribute insights into the conditions favoring each modeling approach. Study 2 …

The Role Of Self-Determination Theory In Explaining The Relationship Of Challenge Demands With Engagement And Burnout, Andrew Decesare

Legacy Theses & Dissertations (2009 - 2024)

This dissertation sought to provide a more cohesive theoretical basis for the appraisal of challenge demands and demonstrate that engagement manifests through authentic self-expression in addition to the employment of personal energetic resources. Research has substantiated that employees can appraise the same job demands differently. However, the factors influencing the appraisal process has garnered limited focus to this point. Using self-determination theory as a basis, it was hypothesized that employees’ perceptions of challenge demands would be based on the aspirations (i.e., life goals) they valued and the level of autonomy they were afforded in their job. Employees who made greater …

Persuasion As A Function Of Celebrity, Argument Complexity, And Need For Cognition, Stratton Stave, Blair T. Johnson Dr., Lisset Martinez-Berman, Matthew B. Jané

Honors Scholar Theses

With advertising commanding so much money as an industry, it is critical to determine what people like or do not with ads. Our focus was on three main factors within advertising, two dimensions within how the advertisement is presented, one based on the person reading the ad. The two dimensions based on presentation were the complexity of the ad, done the first time by omitting letters from the ad and the second time by swapping letters within words, and celebrity endorsement, comparing popstar Taylor Swift’s to Alicia Steele, an AI-generated celebrity. We also measured Need for Cognition (NFC), the level …

Meta-Analytic Investigations Of Team Development Interventions And Effectiveness, Sydney Begerowski

All Dissertations

Team development interventions (TDIs) are evidenced-based best practices that improve performance trajectories of teams. To date, various independent studies have demonstrated the effectiveness of one type of TDI in improving effectiveness, but there has yet to be a cross-intervention assessment. Accordingly, the goal of this dissertation was to explore a subset of TDIs (team charters, team training, team debriefing) from a comparative lens. First, I conducted a series of pairwise meta-analyses across team charters, team training, and team debriefing to establish a TDI-effectiveness relationship. Findings were inconclusive regarding team charters, but suggested that team training and team debriefing significantly improve …

Engineering Team Success: Evaluating Perceptions Of Teamwork Processes And Emergent States Effects On Team Outcomes, Lauren Kistler

All Dissertations

The increasing reliance on teams in modern organizations demonstrates the value and relevance of teamwork in the professional world (Porter et al., 2003). Despite the substantial amount of team research focused on team effectiveness (Mathieu et al., 2008), further investigation is warranted to provide more nuanced insight into team dynamics. The present study examined perceptions of team processes and emergent states to assess how they impact perceptions of team satisfaction and potency. Perceptions of strategy formulation, role clarity, team monitoring and backup, monitoring goal progression, coordination, trust, psychological safety, team potency, and team satisfaction were measured with a sample of …

Mental Representations Of Surface- And Deep-Level Diversity, Alexandria S. Vandenberg

Theses/Capstones/Creative Projects

Conservatives exhibit backlash to surface-level diversity initiatives (e.g., race-based initiatives), but view deep-level diversity (e.g., ideological diversity) positively. I examined whether conservative preferences for deep- (vs. surface-level) diversity reflects preferences for different forms of diversity, or preferences for forms of diversity that may advantage White people. In one pre-registered two wave study (Total N = 600) I examined liberals’ and conservatives’ perceptions and mental representations of surface- (vs. deep-level) diversity using a reverse correlation task. Images were then rated with respect to perceived race and stereotype-relevant attributes. As expected, participants perceived organizations that emphasized surface- vs. deep-level diversity to be …

Do Executive Functions Buffer Against Covid-19 Fear And Stress? A Latent Variable Approach, Tina Li Yi Ng, Nadyanna M. Majeed, Verity Yu Qing Lua, Andree Hartanto

Research Collection School of Social Sciences

Levels of COVID-19 stress have soared worldwide as a result of the pandemic. Given the pernicious psychological and physiological effects of stress, there is an urgent need for us to protect populations against the pandemic’s psychological impact. While there exists literature documenting the prevalence of COVID-19 stress among various populations, insufficient research has investigated psychological factors that might mitigate this worrying trend. To address this gap in the literature, the current study seeks to examine executive functions as a potential cognitive buffer against COVID-19 stress. To do so, the study adopted a latent variable approach to examine three latent factors …

(Non)Cognitive Dissonance? A Stakeholder-Based Exploration Of The Consideration Of Graduate Admissions Applicants' Personal Skills And Qualities, Reginald M. Gooch, Joseph H. Paris, Sara B. Haviland, Jose Sotelo

Journal of College Access

Prospective graduate students’ noncognitive attributes are commonly evaluated as a part of a holistic review of their admission applications. Yet it is difficult to determine which noncognitive attributes are considered by those who evaluate graduate admissions applications and what approaches they take to measure applicants’ noncognitive attributes. It is even less clear to what degree prospective graduate students understand how they are evaluated for graduate admissions and how the evaluation of their noncognitive attributes factor into admissions decisions. Drawing on surveys of graduate enrollment management (GEM) professionals and prospective graduate students in the United States, our study investigates the noncognitive …

The Icarus Paradox: Examining The Gender Bias In Leader Transgression, Pratibha Deepak

Theses and Dissertations

Despite the growing interest in leader transgressions due to their profound impact on organizations and their members, the boundary conditions influencing them remain unexplored. Consequently, this dissertation investigates the differential evaluation of leader transgressions based on such boundary conditions, focusing on the interaction between transgression type (integrity vs. competence), leader gender (female vs. male), and hierarchical status (supervisor vs. senior leader). Utilizing theoretical foundations from causal attribution theory, shifting standards, expectancy violation theory, and social identity theory, it is hypothesized that the impact of transgressions on organizational outcomes at multiple levels—including individual (perceived leader effectiveness), organizational (employee turnover intention), and …

The Dark Side Of Engagement: An Organizational Fairness Perspective, Katherine Naomi Rau

Theses and Dissertations

Employee engagement has long been regarded as a positive phenomenon for organizations and individuals. However, recent investigations into unintended, negative consequences of engagement have illuminated the potential “dark side” of engagement. This research applied an organizational fairness lens by investigating the relationship between engagement and psychological contract fulfillment to explain why engaged employees may experience emotional exhaustion and turnover intentions. Additionally, autotelic personality and job crafting were explored as potential mitigating factors in weakening the relationships between psychological contract breach and emotional exhaustion and turnover intention. While findings across two studies did not support the assertion that engagement was related …

The Role Of Self In Self-Control Dilemmas: Self-Concept, Conflict, And Self-Conscious Emotions, Jasmina (Mina) Milosevic

Theses and Dissertations

Self-control dilemmas, typically defined as an internal conflict between short-term allurements and long-term goals, are a common feature of everyday life. How such dilemmas are handled is often viewed as a measure of one’s self-control, thus carrying significant implications for an individual. Despite a large body of research that has been amassed on this topic, a complete picture of how self-control dilemmas are processed and resolved still eludes us. In the present research, we bring attention to a largely unexplored aspect of self-control, the role of self-concept in shaping self-control efforts. We combined surveys, hypothetical scenarios, and experience sampling data …

Positive Psychology In The Ncaa: Amplifying The Power And Uplifting The Voices Of Student Athletes In Multiple Mental Health Studies, Ashley C. Green

Dissertations

Mental health resources and programming in the National Collegiate Athletics Association (NCAA) continues to expand in research and implementation in collegiate athletic departments of all institutions. This study sought to respond to and expand on dissertation research conducted by Dr. Heather Ryan (2021), an administrator in the athletic department at Duke University, and Dr. Chelsi Day (2011) previously the sport psychologist from Ohio State University athletics, and currently for the National Basketball Association (NBA) team, the Memphis Grizzlies. Both are identified as experts regarding student-athlete research regarding mental health needs and accessibility within the NCAA. Topics of research evaluated for …

A Conceptual Model Of Organizational Compassion In Healthcare, Rachel Thienprayoon, Eli Awtrey, Teresa Pestian, Beth A. Lown, Naomi Winick, Jason Kanov

Journal of Wellness

Introduction: In healthcare, while the suffering of patients is often evident, the suffering of clinicians receives less focus. Some sources of clinician distress are directly related to constant exposure to patient suffering, but others are caused by the health care system, and thus potentially preventable. Looking at clinician suffering through the lens of compassion fosters a new paradigm of individual, team, and organizational capabilities, and moves the responsibility to alleviate this suffering from the individual onto the organization and team. Yet research into the impact of organizational compassion in healthcare has been extremely limited.

Approach: Our conceptual model of organizational …

Impact Of Emotional Intelligence On Client Satisfaction In Project Management, Mousami Berawala

Harrisburg University Dissertations and Theses

This study investigates the correlation between emotional intelligence (EI) and client satisfaction in project management. It is guided by the central research question: Is emotional intelligence linked to client satisfaction? To explore this, the research is structured around Practice of EI on Leadership and Junior level and impact on client satisfaction, the impact of varying work environments, including remote, hybrid, office-based, and site-based settings, on project outcomes post-pandemic; differences in EI practices across countries and the effect of diverse work cultures; the comparison of EI application across different fields, with a focus on work-life balance and industry-specific practices in banking, …

Who Knows What? An Agent-Based Simulation Of Indirect Learning In Teams, Taylor Mccrossan, Sabina Samipour-Biel

Psychology Student Work

While the term is unknown to most people, Transactive Memory Systems (TMS) are a mechanism through which teams of experts (e.g., surgical teams, military teams, etc.) are able to combine their unique areas of expertise to accomplish their shared goals. To develop a TMS, team members must first learn who on the team has what expertise (Peltokorpi, 2008), and together develop a “shared knowledge directory”(SKD). Meanwhile, modern technology has changed the ways that team members can work together and communicate with each other. This research examined how the process of SKD development is impacted by team members’ability to “overhear” each …

Is It More State Than Trait? Within-Person Variability And Inter-Rater Agreement Of Feedback Orientation, Timothy J. Bartkoski

Dissertations

Feedback is a critical component of almost all performance management systems (Aguinis, 2009), and is often positively associated with individual and organizational effectiveness (e.g., Kluger & DeNisi, 1996; Kim et al., 2016). Given this, researchers and practitioners have long sought to understand how and when feedback is likely to be most effective. Some promising new work has explored feedback orientation (FO), which describes a person’s overall receptivity to performance feedback (Linderbaum & Levy, 2010; London & Smither, 2002). Initial research has shown that FO is positively associated with feedback seeking (Dahling et al., 2012; Whitaker et al., 2012) and feedback …

The Chemistry Between Us: Illuminating Complementarity Patterns In Interpersonal Role Play Assessment Via Moment-To-Moment Analyses, Christoph N. Herde, Filip Lievens

Research Collection Lee Kong Chian School Of Business

In assessment and selection, organizations often include interpersonal interactions because they provide insights into candidates’ interpersonal skills. These skills are then typically assessed via one-shot, retrospective assessor ratings. Unfortunately, the assessment of interpersonal skills at such a trait-like level fails to capture the richness of how the interaction unfolds at the behavioral exchange level within a role-play assessment. This study uses the lens of interpersonal complementarity theory to advance our understanding of interpersonal dynamics in role-play assessment and their effects on assessor ratings. Ninety-six MBA students participated in four different flash role-plays as part of diagnosing their strengths and weaknesses. …

Designing Pareto-Optimal Selection Systems For Multiple Minority Subgroups And Multiple Criteria, Wilfried De Corte, Paul R. Sackett, Filip Lievens

Research Collection Lee Kong Chian School Of Business

Currently used Pareto-optimal (PO) approaches for balancing diversity and validity goals in selection can deal only with one minority group and one criterion. These are key limitations because the workplace and society at large are getting increasingly diverse and because selection system designers often have interest in multiple criteria. Therefore, the article extends existing methods for designing PO selection systems to situations involving multiple criteria and multiple minority groups (i.e., multiobjective PO selection systems). We first present a hybrid multiobjective PO approach for computing selection systems that are PO with respect to (a) a set of quality objectives (i.e., criteria) …

The Blurry Line Between Corporation And Cult: A Retrospective Autoethnographic Study, Ernst Graamans

The Qualitative Report

In popular management literature corporations are sometimes loosely compared to cults. The comparison is a severe allegation as it implies the transgression of subordinate employees’ integrity. This paper explores to what extent such comparisons with cults are warranted as well as the implications this has for the practice of corporate culture management. On grounds of the author’s unique, first-hand experience in both corporate and cultic environments a retrospective autoethnographic (RAE) approach was chosen to further explore the supposed resemblance. The comparison is structured along Lifton’s eight criteria of thought reform and reveals that although akin to cults in all aspects …

Building Trust Through Allyship: Moderating Roles Of Motivation And Perspective, John Michael Savage

Psychology Theses & Dissertations

Previous research has indicated demographic differences between employees may influence relational development. To address this concern the current study examined the interpersonal influence that racial allyship has on trustworthiness. The first hypothesis was formed using social exchange theory to predict that allyship behaviors would increase perceptions of trustworthiness. Additionally, relational signaling theory was integrated to inform the second hypothesis, which predicted that self-interest motivations would attenuate the relationship between allyship and trustworthiness. To account for differences in perspective the third hypothesis predicted that race would moderate the conditional effect of self-interest motivation. Employees were recruited online to complete a questionnaire …

The Effects Of Covid-19 Stressors And Supervisor Support On Emotional Exhaustion And Work Engagement, Meiqiao Gu

Psychology Theses & Dissertations

Since the onset of the COVID-19 pandemic, working conditions have worsened, subjecting employees to numerous stressors. Analyzing the impact of COVID-19 stressors on employees‘ well-being and work motivation is crucial. The job demands-resources model (JD-R; Demerouti et al., 2001a) provides a framework for evaluating how COVID-19 stressors affect employees‘ well-being and motivation in the workplace. Given the complexity of job characteristics during the COVID-19 pandemic, coupled with challenges in obtaining adequate support from supervisors who are also facing considerable work pressure, this study examines the continued relevance of the JD-R model in this evolving work environment. Specifically, four hypotheses were …

Autism At Work Across The Career Span: A Scoping Review, Kate Noel Warnock

Psychology Theses & Dissertations

This scoping review takes a career-span approach to the experiences of autistic people at work. Using Super’s (1994) life-span, life-space theory as a framework, I divided the literature into five career phases: Growth, Exploration, Establishment, Maintenance, and Disengagement. In each phase, I reviewed the challenges and facilitators that autistic people face, highlighting themes that have strong support in the literature, and areas that need further examination in future research. Additionally, I argue that Super’s career framework is not the most parsimonious way to describe the career trajectories of autistic individuals and propose modifications to the framework to better represent their …