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Full-Text Articles in Industrial and Organizational Psychology

Exploring Factors Influencing Posttraumatic Growth Among Nurses: A Path Analysis, Shinhi Han, Hee Sun Kang, Koun Eum, Kathleen Karsten, Faith Armstrong Jan 2025

Exploring Factors Influencing Posttraumatic Growth Among Nurses: A Path Analysis, Shinhi Han, Hee Sun Kang, Koun Eum, Kathleen Karsten, Faith Armstrong

Publications and Research

Introduction: Persistent exposure to the COVID-19 pandemic has subjected frontline nurses to heightened levels of collective traumatic syndromes, including stress, burnout, and emotional distress. Resilience and self-compassion may serve as protective factors in mitigating stress and burnout stemming from the pandemic. Moreover, these factors may contribute to posttraumatic growth (PTG), which has been recognized as a potential outcome for nurses caring for patients. This study aimed to investigate the factors contributing to PTG among registered nurses, with perceived stress, burnout, resilience, and self-compassion.

Methods: This cross-sectional observational survey used convenience sampling with 228 registered nurses from New York. Data were …


The Interplay Of Gender And Humor In The Workplace, Charlene Marie Baghdadi Jan 2025

The Interplay Of Gender And Humor In The Workplace, Charlene Marie Baghdadi

CMC Senior Theses

Humor is a key element in workplace dynamics, influencing leadership, team cohesion, and career advancement. However, its impact is not equal among genders. This paper explores the interplay between humor and gender in professional settings, examining how different types of humor – positive (affiliative, self-enhancing, coping sense of humor) and negative (aggressive, self-defeating) – are perceived and used by men and women. Specifically, it investigates how gender and team composition moderate the relationship between types of humor and workplace outcomes, with gender stereotypes acting as a mediator. This analysis highlights that men often benefit from a broader acceptance of humor …


Built By Family: How Early Environments Shape Transformational Leaders And Star Followers, Gabrielle J. Ong Jan 2025

Built By Family: How Early Environments Shape Transformational Leaders And Star Followers, Gabrielle J. Ong

CMC Senior Theses

This thesis examines how early family environments—defined in this paper by parenting and attachment styles—influence the development of transformational leadership and star followership qualities in children. By integrating research from behavioral and developmental psychology, it explores how authoritative parenting and secure attachment foster self-concept, extraversion, agreeableness, and conscientiousness. These traits, in turn, predict transformational leadership behaviors such as intellectual stimulation and individualized consideration, as well as star followership traits like active engagement and independent thinking. Through this, a conceptual model is proposed to illustrate the pathways from parenting and attachment to leadership and followership outcomes, mediated by personality, self-concept, and …


Exploring Neurodiversity & The Role Of Flexible Workplaces For Organizational Neuroinclusion, Miranda Chen Jan 2025

Exploring Neurodiversity & The Role Of Flexible Workplaces For Organizational Neuroinclusion, Miranda Chen

CMC Senior Theses

This thesis conducted a thorough literature review on the experiences and outcomes of neurodiverse individuals in the workplace and found consistently lower outcomes in well-being, work performance, intention to leave, and job satisfaction compared to neurotypical workers. It examined how the emergence of remote work presents new opportunities for mitigating some workplace challenges around stress and sensory overload, while recognizing that remote work alone falls short as being a definitive solution for the unique challenges faced by neurodiverse people. Instead, it argued for Flexible Work Arrangements (FWA’s) as a comprehensive and systemic strategy to address individual needs and organizational inclusion, …


Fortifying Nuclear Security: Cultivating Vigilance Culture Among Personnel For Enhanced Prevention And Response, Sabariah Kader Ibrahim, Sonia Naz Jan 2025

Fortifying Nuclear Security: Cultivating Vigilance Culture Among Personnel For Enhanced Prevention And Response, Sabariah Kader Ibrahim, Sonia Naz

International Journal of Nuclear Security

A vigorous nuclear security culture is crucial in preventing the theft and sabotage of nuclear material. It requires vigilance from all employees because relying solely on closed-circuit television systems and security personnel is insufficient to deter potential threats. Employee attentiveness plays a vital role in recognizing and preventing suspicious activities. However, achieving a strong security culture is challenging because of the lack of incidents in some facilities, leading to employee complacency.

This paper highlights the pivotal role of personnel in the success of nuclear security measures, emphasizing the need for a proactive and vigilant mindset among staff. Through the analysis …


Enhancing Nuclear And Radiological Security In Polarized Times: Safeguarding Against Extremist Insider Threats, Jessica Baweja, Madelyn Dunning, Keithan Rogers Jan 2025

Enhancing Nuclear And Radiological Security In Polarized Times: Safeguarding Against Extremist Insider Threats, Jessica Baweja, Madelyn Dunning, Keithan Rogers

International Journal of Nuclear Security

Domestic violent extremism has been on the rise in recent years, fueled by growing political polarization, the COVID-19 pandemic, and the spread of misinformation online. This concerning trend raises an important question: has this increase in extremist violence manifested in more incidents involving radioactive or nuclear (RN) materials and a corresponding security concern? To explore this question, we analyzed existing data on events involving chemical, biological, radiological, or nuclear materials over time. Specifically, we examined the rate of RN-related incidents, the targets of these events, and the ideologies motivating the perpetrators by using the Violent Non-State Actor Chemical, Biological, Radiological, …


Psychological Contract Breach And Institutional Trust In Higher Education: Extending The Triadic Framework, Hannah E. Blodget, Katelyn R. Raborn, Justin Travis, Susan Ruppel Jan 2025

Psychological Contract Breach And Institutional Trust In Higher Education: Extending The Triadic Framework, Hannah E. Blodget, Katelyn R. Raborn, Justin Travis, Susan Ruppel

University of South Carolina Upstate Student Research Journal

Psychological Contract (PC) theory, originally developed in organizational contexts, has increasingly been applied to higher education to understand the expectations and obligations that students perceive in their relationships with institutions. In this context, the PC refers to the unwritten set of mutual expectations and perceived obligations that shape the student-university relationship (Rousseau, 1998). Psychological contract breaches (PCB), or perceived failures to fulfill promised obligations, can undermine student trust, engagement, and institutional commitment. Despite growing interest, research on PCBs in higher education remains sporadic, often limited to cross-sectional designs, single relational targets, and inconsistent measurement approaches. Moreover, most studies focus on …


Examining The Gender Disparity In College Enrollment: Implications For Female Representation In Managerial Positions, Natalia Y. Felicelli Jan 2025

Examining The Gender Disparity In College Enrollment: Implications For Female Representation In Managerial Positions, Natalia Y. Felicelli

Williams Honors College, Honors Research Projects

The current gender disparity in college enrollment, with women constituting nearly 60% of enrollees and men approximately 40%, marks the highest recorded differential in educational participation. While society has made progress in challenging traditional gender roles, the glass ceiling may persist. This study explores the relationship between gender imbalance in college enrollment and prospects for increased female representation in managerial positions. By investigating this phenomenon, the study aims to identify factors contributing to women’s underrepresentation in leadership. Understanding this relationship could provide insights for policymakers, educators, and organizations. Increased female leadership presence may also inspire more women to pursue such …


Exploring Coworker Perceptions Of And Reactions To Quiet Quitting, Andrew A. Bennett, Rhett T. Epler, Veronica L. Thomas, Daroon Jalil Jan 2025

Exploring Coworker Perceptions Of And Reactions To Quiet Quitting, Andrew A. Bennett, Rhett T. Epler, Veronica L. Thomas, Daroon Jalil

Management Faculty Publications

Quiet quitting is a relatively new phenomenon that has quickly caught the attention of both practitioners and academics. With the world of work becoming increasingly interconnected, we contribute to the discourse by approaching quiet quitting from the novel perspective of understanding how others in the workplace perceive those who engage in quiet quitting. To do so, we first provide a formalized definition of quiet quitting and differentiate coworkers' perceptions of quiet quitting from similar psychological constructs (Studies 1–3). We then examine employee responses to coworkers engaging in quiet quitting with a qualitative study (Study 4) and vignette design (Study 5), …


The Role Of Cognitive Flexibility And Psychological Resilience In Enhancing Operational Performance Among Air Traffic Controllers, Seda Ceken Jan 2025

The Role Of Cognitive Flexibility And Psychological Resilience In Enhancing Operational Performance Among Air Traffic Controllers, Seda Ceken

International Journal of Aviation, Aeronautics, and Aerospace

The aim of the study was to examine the effect of cognitive flexibility on psychological resilience among air traffic controllers (ATCOs). In the study using a quantitative research design, data were collected from a total of 217 ATCOs from three separate units (APP, ACC and TWR) via a survey. The relationship between cognitive flexibility and psychological resilience was examined using hierarchical regression analysis, controlling for demographic variables such as gender, experience, ATC unit and educational status. In the first stage of the analysis, these demographic factors were included in the model and their effects on psychological resilience were evaluated. The …


The Reasons For The Silence Of First Officers: A Qualitative Study, Seda Ceken, Pinar Unsal Bayrakci Jan 2025

The Reasons For The Silence Of First Officers: A Qualitative Study, Seda Ceken, Pinar Unsal Bayrakci

International Journal of Aviation, Aeronautics, and Aerospace

This study explores the reasons why first officers choose to remain silent in the cockpit or refrain from reporting errors after a flight. Effective communication and error reporting is crucial for flight safety, yet limited research has examined the factors contributing to silence among first officers. To address this gap, semi-structured interviews were conducted with 19 first officers (13 males, 6 females) working in the Turkish aviation sector. Data were collected through online Zoom interviews and analyzed using creative coding techniques in MAXQDA 22. Content analysis revealed 14 themes related to cockpit silence, including the captain’s manner, power distance, lack …


The Effects Of An Organizational Shift To Pay Transparency On Employees’ Justified Under-Met Pay Standing Expectations And Turnover Intentions, Heather Godsey Jan 2025

The Effects Of An Organizational Shift To Pay Transparency On Employees’ Justified Under-Met Pay Standing Expectations And Turnover Intentions, Heather Godsey

Industrial-Organizational Psychology Dissertations

Pay transparency is becoming more commonplace within U.S. organizations, due to the enactment of state pay transparency laws attempting to reduce the gender wage gap and broader calls for greater transparency in organizations. While transparency may be ideal, its effects on employee attitudes and behaviors are unclear. This study explored a potential unintended outcome of pay transparency, employee turnover, by examining how fairness perceptions mediate the justified under-met pay standing expectations and employees’ turnover intentions relationship, while investigating gender and justice sensitivity as moderators. A sample of 426 participants experienced an organizational shift from pay secrecy to pay transparency and …


A Change In Climate: Inclusion And Menopause Experience At Work, Janie D. Stuart Jan 2025

A Change In Climate: Inclusion And Menopause Experience At Work, Janie D. Stuart

Industrial-Organizational Psychology Dissertations

Inclusion within workplace environments is increasingly important as workforce diversity continues to expand. Despite anti-discrimination laws, women and other underrepresented groups often face exclusion in the workplace, which negatively affects their professional growth, health, and well-being. This research focused on how menopause, a natural biological transition, compounds workplace exclusion for women. Specifically, the study investigated the relationship between Menopause Experience and two workplace outcomes, Organizational Commitment and Turnover Intention, and assessed the moderating effects of Inclusion in organizations, teams, and non-gendered workplace cultures. There were strong positive relationships between all three dimensions of Inclusion with both Organizational Commitment and Turnover …


A Kinder Panopticon? Examining Effects Of Fairness And Justice On Performance Outcomes Under Advanced Electronic Monitoring Systems, William F. Tang Jan 2025

A Kinder Panopticon? Examining Effects Of Fairness And Justice On Performance Outcomes Under Advanced Electronic Monitoring Systems, William F. Tang

Honors Undergraduate Theses

The adoption of Electronic Performance Monitoring (EPM) systems has increased with the prevalence of remote workers post-COVID. Research indicates EPM yields conflicting performance and behavioral outcomes. EPM-related behavior can be predicted by organizational justice (the extent to which workplaces are perceived as fair in nature); environments with higher justice ratings are less likely to induce issues like stress and distrust. However, advanced EPM like electroencephalograms (EEG) may modulate the relationships between perceived fairness, stress, and work performance. This study assigned 42 participants to a modified vigilance test (based on Temple, et al., 2001), which participants took under 3 placebo monitoring …


Disengaged And Drowsy: Using An Adaptive System To Detect Suboptimal Learning, William Andrew Stalker Jan 2025

Disengaged And Drowsy: Using An Adaptive System To Detect Suboptimal Learning, William Andrew Stalker

Browse all Theses and Dissertations

Instruction is increasingly asynchronous, providing new opportunities but at the cost of losing some guard rails of in-person classes. One such guard rail is an instructor’s ability to detect boredom and learner disengagement. This dissertation explores the development and evaluation of an adaptive training simulator designed to respond to user engagement levels in real-time. The simulator monitors eyeblinks, comparing metrics to individual baselines to detect signs of fatigue and boredom. Participants are exposed to novel information in an audiobook recording of a textbook chapter and later quizzed to assess retention. An adaptive intervention offering periodic brief respite was tested against …


Diverse Environments: Refining The Concept Of Remote Work Through A Job Demands-Resources Lens, Riley Schwanz Jan 2025

Diverse Environments: Refining The Concept Of Remote Work Through A Job Demands-Resources Lens, Riley Schwanz

Browse all Theses and Dissertations

Global events such as globalization, technological advancements, and fundamentally new methods for completing work are contributing factors to the mass migration of employees from in-person to more remote work modalities. Researchers have found evidence for advantages (e.g., autonomy) and disadvantages (i.e., lack of teamwork) for employees in more remote modalities. However, there are critical gaps in the literature including a lack of clear definitions, assessments, taxonomies, and application of well-established theories. Beyond focusing on the physical aspects of remote work, I proposed a new concept, degree of remoteness, to capture the psychological experience of working remotely. Further, I proposed that …


Ready, Set, Resistance: A Dual Continuum Approach To Organizational Change Acceptance, Alexandria Bohn Jan 2025

Ready, Set, Resistance: A Dual Continuum Approach To Organizational Change Acceptance, Alexandria Bohn

Browse all Theses and Dissertations

With organizations operating in increasingly dynamic and competitive landscapes, organizations need to be able to get their employees to adapt to system-wide changes that are needed. However, research has suggested a 70% failure rate for organizational change initiatives (Hughes, 2011). Prior research has produced mixed research results when examining resistance and readiness to organizational change on either a single dimension (e.g., Kaplan, 1972) or two dimensions (e.g., Repovs, Drnovsek, & Kase, 2019). I extended prior research by examining resistance versus readiness as residing on a single continuum and whether effects on outcomes were moderated by change orientations. Research has suggested …


Burning Up And Burned Out: Examining Burnout In Human Services Employees, Chloe A. Bell Jan 2025

Burning Up And Burned Out: Examining Burnout In Human Services Employees, Chloe A. Bell

Browse all Theses and Dissertations

Burnout is a prevalent and critical condition experienced among human services employees. This study examined the roles of gender, parental status, and perceived organizational support (POS) as moderating factors in the relationship between stress and burnout in human services employees. A sample of full-time human services employees (N = 303) completed a survey containing assessments measuring burnout, stress, POS, and neuroticism. The results of this study indicated that POS significantly moderated the stressburnout relationship, such that greater reported levels of POS weakened the relationship between stress and burnout. However, neither gender nor parental status was found to significantly moderate the …


Towards A Comprehensive Model Of Compassion Fatigue In The Animal Welfare Community, Elizabeth Ellis Jan 2025

Towards A Comprehensive Model Of Compassion Fatigue In The Animal Welfare Community, Elizabeth Ellis

Browse all Theses and Dissertations

The COVID-19 pandemic highlighted the stress endured by those in caring professions and emphasized the impact that compassion fatigue and burnout have on helping professionals’ well-being and retention (J. Huang et al., 2024; Volk et al., 2022). However, researchers often have failed to adequately distinguish between compassion fatigue and burnout (e.g. Boyle, 2011). Additionally, researchers have overlooked the animal welfare community (e.g., Figley & Roop, 2006) in favor of focusing on human healthcare workers. Thus, the purposes of my study were to 1) examine whether emotional exhaustion and compassion fatigue were related but distinct phenomena and 2) propose and examine …


From Boredom To Purpose: How Self-Concept Can Affect Motivation In The Workplace, Norma I. Cintron Jan 2025

From Boredom To Purpose: How Self-Concept Can Affect Motivation In The Workplace, Norma I. Cintron

Honors Undergraduate Theses

The present experiment explored whether or not a positive self-concept influences how individuals manage boredom in the workplace. It was hypothesized that individuals with a positive self-concept would cope better with boredom and complete a dull task more accurately. However, these hypotheses were not confirmed, the study found no significant relationship between self-concept and boredom coping, nor between self-concept and task accuracy. In fact, individuals with higher self-concepts were slightly less accurate, though the difference was not statistically significant. Additionally, the study analyzed participants’ written responses to questions about handling boredom using Linguistic Inquiry and Word Count (LIWC) software. The …


Workplace Sexual Harassment Of Men: Impact On Job Satisfaction, Job Stress, And Withdrawal Behavior, Kassandra Diaz Jan 2025

Workplace Sexual Harassment Of Men: Impact On Job Satisfaction, Job Stress, And Withdrawal Behavior, Kassandra Diaz

Theses and Dissertations

This study investigates male sexual harassment in the workforce and its impact on key occupational outcomes, including job satisfaction, job stress, and withdrawal behaviors as well as perpetrator sex. Using archival data from a stratified random sample of 209 male faculty and staff members at a large Midwestern university, the study explores differences in how verbal and physical sexual harassment relate to these workplace variables. Findings revealed that male employees reported more instances of verbal sexual harassment than physical. Verbal sexual harassment was significantly associated with decreased job satisfaction and increased withdrawal behaviors, whereas physical sexual harassment showed no significant …


Exploring The Interplay Of Health-Related Psychological Constructs, Health Promotion Programs, And Work Outcomes: A Two-Study Approach, Peyton Anderson Jan 2025

Exploring The Interplay Of Health-Related Psychological Constructs, Health Promotion Programs, And Work Outcomes: A Two-Study Approach, Peyton Anderson

Theses and Dissertations

Health and wellness initiatives have become central components within modern workplaces. A growing emphasis on maintaining and improving personal health and wellness has clear effects in professional environments as health promotion programs are increasingly implemented. This project aims to uncover the psychological constructs that are targeted and influenced by such programs. Specifically, these studies examine the influence of health messaging on individual levels of health anxiety and health consciousness and investigate how those constructs interact with attendance and health-related outcomes. Additionally, information regarding an employees’ organizational commitment was gathered to examine its’ potential impact. The thesis further elaborates on the …


The Moderating Effects Of Need-Supply And Demand-Ability Fit On The Relationship Of Vocational Interest Fit And Job Satisfaction, Munkhjin Bat-Ireedui Jan 2025

The Moderating Effects Of Need-Supply And Demand-Ability Fit On The Relationship Of Vocational Interest Fit And Job Satisfaction, Munkhjin Bat-Ireedui

Theses and Dissertations

The current study examined the relationship between vocational interest fit and global job satisfaction and explored how demand-ability fit and need-supply fit moderated this association. The results showed that there was a significant positive relationship between vocational interest fit and job satisfaction. Furthermore, while demand-ability fit and need-supply fit were positively associated with job satisfaction, their moderating effects were non-significant. This study showcases the importance of different types of fit in relation to global job satisfaction. The discussion provides future research ideas, including longitudinal or time-lagged study design and development of fit scales via artificial intelligence.


Supervisor Support And Job Satisfaction: The Mediating Roles Of Work-Life Balance And Perceived Employability With Gender As A Moderator, Tori Lomelino Jan 2025

Supervisor Support And Job Satisfaction: The Mediating Roles Of Work-Life Balance And Perceived Employability With Gender As A Moderator, Tori Lomelino

Theses and Dissertations

This study explored the relationship between supervisor support and job satisfaction, offering work-life balance and perceived employability as key mechanisms through which this relationship occurs. It also explored gender differences in the relationship between work-life balance and job satisfaction, and perceived employability and job satisfaction. Participants were full-time employees in the U.S, recruited via Prolific, who completed an online survey. While supervisor support was found to have positively influenced job satisfaction through perceived employability, the role of work-life balance was less clear. Interaction effects including gender were not significant. This study highlights the significant role of perceived employability as a …


The Moderating Role Of Personality In The Relationship Between Cognitive Ability And Counterproductive Work Behaviors, Sarah Jacobsen Jan 2025

The Moderating Role Of Personality In The Relationship Between Cognitive Ability And Counterproductive Work Behaviors, Sarah Jacobsen

Theses and Dissertations

Counterproductive work behaviors (CWBs) are negative behaviors that detract from an organization’s goals and cause harm to the organization and to those involved. The current study investigated cognitive ability and personality as predictors of CWB and explored a moderating role of personality on the cognitive ability-CWB relationship. The results found no significant relationships for cognitive ability and personality with self-reported CWBs. Additionally, personality did not moderate the cognitive ability-CWB relationship. An exploratory analysis revealed significant relationships between personality and supervisor-rated CWBs, but no significant relationship for cognitive ability nor significant cognitive ability-personality interactions were found. The current study challenged previous …


Social Support Networks’ Influence On First-Generation Professionals’ Career Success, Melissa-Ann M. Lagunas Jan 2025

Social Support Networks’ Influence On First-Generation Professionals’ Career Success, Melissa-Ann M. Lagunas

Clinical Psychology Dissertations

This dissertation examines how perceived social support influences career success among first-generation professionals (FGPs)—individuals who are first in their families to pursue white- collar careers. Drawing on Seibert et al.'s (2001) Social Capital Theory of Career Success, I investigate direct and indirect pathways through which social support affects three dimensions of career success: sense of belonging, professional flourishing, and career satisfaction, while exploring mediating roles of perceived support network quality and resilience. A sample of 230 FGPs (Mage = 31.9 years, SD = 5.32) completed a 62-item online survey hosted on Qualtrics. Participants represented diverse professional disciplines classified into five …


Influence Of Time Pressure And Flood Information Type On Flood Alert Effectiveness In Driving, Katherine R. Garcia, Scott Mishler, Jing Chen Jan 2025

Influence Of Time Pressure And Flood Information Type On Flood Alert Effectiveness In Driving, Katherine R. Garcia, Scott Mishler, Jing Chen

Psychology Faculty Publications

Flood alerts are a means of risk communication that alerts the public to potential floods. The purpose of this research was to investigate factors that affected drivers' understanding and actions given a flood presented through a mobile navigation application. Two experiments were conducted to examine the effects of time pressure and type of flood information on drivers' planned actions when faced with potential flooding. Participants were asked about their planned actions given one type of flood information in a driving scenario either with or without time pressure. Our results indicated significant differences in participants' behaviors across the different flood information …


Sounds Of Silence: Using The Stereotype Content Model To Understand Perceptions Of Introverts And Extraverts At Work, Mallory A. Mccord Jan 2025

Sounds Of Silence: Using The Stereotype Content Model To Understand Perceptions Of Introverts And Extraverts At Work, Mallory A. Mccord

Psychology Faculty Publications

This paper drew on the stereotype content model (SCM) to clarify cultural stereotypes about introverted and extraverted people at work to increase our understanding of the stereotype-driven process that may lead to negative responses to introversion and subsequent detriment to employee health and well-being. The hypothesis that introverted workers would be rated as lower in warmth and competence than extraverted workers was examined across three studies. Study 1 used qualitative content analyses to assess open responses that freely described introverted and extraverted colleagues. Study 2 tested the hypothesis quantitatively using established measures of warmth and competence. Finally, Study 3 tested …


Visual Attention And Memory Performance On Advertisements Featuring Celebrities, Kyrho Callis Jan 2025

Visual Attention And Memory Performance On Advertisements Featuring Celebrities, Kyrho Callis

College of Graduate Studies: Theses & Dissertations

VISUAL ATTENTION AND MEMORY PERFORMANCE ON ADVERTISEMENTS FEATURING CELEBRITIES


Alert During What? Beyond The "Big O" To A Culturally-Cognizant, Process View Of Entrepreneurial Alertness, Robert J. Pidduck, Daniel R. Clark Jan 2025

Alert During What? Beyond The "Big O" To A Culturally-Cognizant, Process View Of Entrepreneurial Alertness, Robert J. Pidduck, Daniel R. Clark

Management Faculty Publications

Entrepreneurial alertness is a psychological aptitude generally associated with aspects of nascent venturing, centered on individuals' environmental observations, the association of resources, and idea evaluation. A decade following the Tang et al. (2012) consensus construct and scale, critiques remain questioning its utility and unique value to the major conversations in entrepreneurship. Proponents put great emphasis on entrepreneurial alertness's proven association with opportunity recognition and entrepreneurial actions. Yet, critics suggest it might be an unnecessary step offering little more than a positive association with opportunity recognition in a highly generalized and static way. The purpose of this paper is to address …