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Articles 11941 - 11970 of 572456
Full-Text Articles in Arts and Humanities
Integrating Ar And Concept Mapping In A User-Centered Vocabulary Learning App: Design And Usability Evaluation, Shou-Fang Liu, An Yu Su, Sheng Fei Chien, Yi Chieh Wu
Integrating Ar And Concept Mapping In A User-Centered Vocabulary Learning App: Design And Usability Evaluation, Shou-Fang Liu, An Yu Su, Sheng Fei Chien, Yi Chieh Wu
IASDR Conference Series
This study aims to enhance English vocabulary learning effectiveness and learner motivation by integrating user experience design methods with educational technology strategies. Using the User Journey Map, the study explored learners’ pain points and needs during the English learning process. These insights were translated into concrete design requirements through the Quality Function Deployment, leading to the development of a prototype incorporating Augmented Reality (AR) interaction and Concept Mapping Method (CMM). The User Usability Scale revealed that users rated the system as moderately high in intuitive ness and fluency. The Concept Mapping Learning Attitude Scale further indicated that learners perceived the …
Integrating Adaptive Approaches For Color Vision Deficiency With Activity Theory: A Holistic Framework For Inclusive Public Design, Xin Yi Wang, Yu Hin Brian Lee, Yi Lin Wong, Kin Wai Michael Siu
Integrating Adaptive Approaches For Color Vision Deficiency With Activity Theory: A Holistic Framework For Inclusive Public Design, Xin Yi Wang, Yu Hin Brian Lee, Yi Lin Wong, Kin Wai Michael Siu
IASDR Conference Series
This study aims to address the challenges of adaptive public design for individuals with Color Vision Deficiency (CVD), a prevalent yet often overlooked invisible disability. By integrating the Analytic Hierarchy Process (AHP) and Activity Theory, the research seeks to bridge technical optimization with socio-cultural inclusivity, providing a comprehensive framework for inclusive design. AHP was employed to quantitatively evaluate adaptive design solutions for CVD based on effectiveness, usability, scalability, cost, efficiency, and adoption potential. Concurrently, Activity Theory was applied to analyze systemic gaps in public design, emphasizing the interplay between tools, societal goals, and environmental contexts. The study introduces a Multi-Perspective …
Airing Data Through Materiality: A Situated Design Approach To Data Physicalization, Annemarie Piscaer, Kristof Vrancken, Sandy Claes, Michel Van Dartel, Michel Van Dartel
Airing Data Through Materiality: A Situated Design Approach To Data Physicalization, Annemarie Piscaer, Kristof Vrancken, Sandy Claes, Michel Van Dartel, Michel Van Dartel
IASDR Conference Series
Air pollution is both largely invisible and extensively monitored, making it a data-intensive issue that presents significant challenges for public engagement. Its abstract and often intangible nature makes it difficult for people to relate to or understand. Designers can play a role by transforming abstract (air pollution) data into tangible, context-sensitive artifacts—a practice known as data physicalization. This paper introduces “airing” as a design approach to situated data physicalization. Rather than relying on detached design approaches, airing argues for situated, real-world engagement with data. Airing data through materiality highlights the active role of materials in embedding data within the physical …
Bridging The Expectation–Reality Gap: A Systematic Design Approach To Facilitate Controllability In Human–Virtual Human Interaction, Lanxi Xiao, Qiong Wu, Yuhan Xie, Mengyu Chen, Zipeng Zhang, Xinyi Guo, Yuxin Zhu, Yating Li, Yan Dong
Bridging The Expectation–Reality Gap: A Systematic Design Approach To Facilitate Controllability In Human–Virtual Human Interaction, Lanxi Xiao, Qiong Wu, Yuhan Xie, Mengyu Chen, Zipeng Zhang, Xinyi Guo, Yuxin Zhu, Yating Li, Yan Dong
IASDR Conference Series
Virtual humans (VHs) are human-like intelligent agents increasingly used in human–artificial intelligence (AI) collaborative contexts, where control lability is essential for fostering user trust and ensuring a human-centered experience. Although widely adopted, VHs products are often reported to suffer from poor control lability due to the gap between the limited capabilities of narrow AI and users’ high expectations shaped by their anthropomorphic appearance. However, existing control lability theories focus primarily on action-level mechanisms such as undoing and redoing, providing limited support for users’ perceptual and cognitive understanding of interacting with and controlling AI-infused products. To bridge the expectation-reality gap, this …
Enhancing Storyboard Production With Generative Ai: A Case Study On Public Sector Digital Transformation, Eiji Kano
IASDR Conference Series
Storyboard creation is a powerful tool in design practice for fostering shared understanding among stakeholders. In Japan’s public sector, the use of storyboards has expanded in digital transformation (DX) initiatives to visualize complex reform processes. However, the creation of storyboards—especially scenario construction—requires cognitive effort and skills often lacking in non-designer contexts such as government. This paper introduces a methodology for enhancing the productivity of storyboard scenario creation using generative AI. Implemented within “Gov-Toolbox,” a co-creative initiative between a public research institute and a university, the methodology employs large language models to automatically generate coherent four-panel storyboard scripts from case study …
Insights On Visibility For Social Interaction In Neighbourhood Elderly Centre: Cross-Examining Co-Design Outcomes With Visibility Graph Analysis, Yucheng Wu, Pin Aqua Lyu, Chien-Hui Aria Yang
Insights On Visibility For Social Interaction In Neighbourhood Elderly Centre: Cross-Examining Co-Design Outcomes With Visibility Graph Analysis, Yucheng Wu, Pin Aqua Lyu, Chien-Hui Aria Yang
IASDR Conference Series
Growing evidence shows that visibility can influence social interaction in elderly care facilities, yet its design is rarely discussed in statutory requirements. There is a need to engage older adults in the design process, but co-design outcomes often lack quantitative validation. This paper explores the relationship between visibility and social interaction by applying Visibility Graph Analysis (VGA) to quantitatively evaluate co-design outcomes from workshops with older adults with mild cognitive impairment (MCI). Method: 12 participants (older adults with MCI, staff, and volunteers) were recruited from a Neighbourhood Elderly Centre (NEC) in Hong Kong for co-design workshops. The co-design outcomes were …
Speculating The Past: Recovering Ford-Nucleon Through Counterfactual Archives To Open The Possibilities Of Nuclear Energy, Zhen Tang, Daijiro Mizuno
Speculating The Past: Recovering Ford-Nucleon Through Counterfactual Archives To Open The Possibilities Of Nuclear Energy, Zhen Tang, Daijiro Mizuno
IASDR Conference Series
Speculative design has long focused on exploring possible scenarios from the present, while the past has often been overlooked due to its implicit equivalence with known history. This study allows speculative design to engage with the past, taking the unrealized thing as the pivot for counter factual speculation. The research invited the public to recover the Ford Nucleon through counter factual history and create alternative nuclear archives. The goal is to extend the hidden possibilities in nuclear history and stimulate public discourse around nuclear possibilities. The findings show that grounding speculation in real historical events is identified as a key …
The Ought-Is Problem: A Foundational Theory For Diagnosing The Ai-Driven Crisis In Design Education, Franklyn Mosher
The Ought-Is Problem: A Foundational Theory For Diagnosing The Ai-Driven Crisis In Design Education, Franklyn Mosher
IASDR Conference Series
The rapid proliferation of generative AI has precipitated a foundational crisis in design education, challenging long-standing pedagogical models and the very definition of authentic student work. While its symptoms are widely recognized, the design field lacks a formal theory for diagnosing this and other systemic failures. This paper introduces and formalizes the "Ought-Is Problem" as a foundational theory for design critique, defining it as the consequential gap between a designer's idealized model of a system and its users ("Ought") and the observable, complex reality of human behavior ("Is"). We argue that this cognitive dissonance is the root cause of many …
Making A Case For Handmade Observational Mark-Making In Service Design Insight Phases, Eirin Mari Fossøy
Making A Case For Handmade Observational Mark-Making In Service Design Insight Phases, Eirin Mari Fossøy
IASDR Conference Series
Using a particular tool can give rise to processes or knowledge about the world that differ from those generated by other tools. In other words, humans use tools and technologies to shape the world, but these tools, in turn, shape us back - our minds, skills, and the way they extend our bodies. Service design, among many other fields, is significantly impacted by digital transformation, where digital tools are frequently used to create visualizations and representations. An important part of a service designer’s profession is understanding new fields and actors, which often involves aspects that are complex, messy, and emotional. …
Maps That Matter: Design As A Translation Tool In Industrial Sustainability Transitions, Delphine Wang Leger, Annie Gentès
Maps That Matter: Design As A Translation Tool In Industrial Sustainability Transitions, Delphine Wang Leger, Annie Gentès
IASDR Conference Series
This paper explores how organizational design can support sustainability transitions in complex industrial contexts, through the development of situated, visual tools. The study is based on a one- year design intervention within a railway maintenance facility in France, aiming to improve industrial waste sorting practices following the departure of the site's waste manager. Drawing from system design, service design, and Actor-Network Theory, the project approaches waste management not as a technical issue, but as a socio-material system of routines, infrastructures, and tacit knowledge. To navigate this complexity, the design team produced a series of hybrid documents— field enquiry maps, analog …
Designing Psychological Transformation: Qualitative Insights From Immersive Coffee Tasting, Yen-Tzu Huang, Ding-Hau Huang
Designing Psychological Transformation: Qualitative Insights From Immersive Coffee Tasting, Yen-Tzu Huang, Ding-Hau Huang
IASDR Conference Series
This study explores how an immersive coffee tasting experience, integrating sensory design and mindfulness guidance can evoke participants’ psychological transformation and embodied engagement. Thematic analysis identified five interconnected stages: sensory unfolding, immersive perception, mindfulness experience, internal transformation, and behavioral intention. Findings indicate that participants initially heightened their awareness of sensory details—such as the materiality of cups, ambient sounds, and aromas—then entered a state of focused immersion, experiencing emotional resonance and self-reflection through mindfulness. This led to a reinterpretation of meanings and renewed connectedness with the material and social environment. The proposed “Psychological Transformation Model of Immersive Sensory Experience” illustrates the …
Refusing 'One-Size-Fits-All'; A Studio Focussed Review Of Futures-Oriented Approaches To Design, Bec Barnett
Refusing 'One-Size-Fits-All'; A Studio Focussed Review Of Futures-Oriented Approaches To Design, Bec Barnett
IASDR Conference Series
Over the past decade Relative Creative, an Australia-based strategic design studio informed by design futuring, decolonial design approaches and participatory design, has cultivated and adapted a variety of tools and methods to support designing with a focus on social justice, just transitions and sustainable futures. This paper will explore a series of case studies of projects undertaken in this time. Projects from across the region are explored to understand key design tools engaged and unpack key learning through the lens of successes, challenges and failures. Case studies include practice driven and government-led projects. Individually these case studies illustrate an holistic …
Co-Creative Digital Twins: Circular And Sustainable Service Design In Smart Agriculture, Lisi You, Meijun Liu, Biyu Zhu
Co-Creative Digital Twins: Circular And Sustainable Service Design In Smart Agriculture, Lisi You, Meijun Liu, Biyu Zhu
IASDR Conference Series
Smart agriculture promises higher productivity and resource efficiency, yet most implementations remain technology-centric and overlook systemic issues of stakeholder inequality, process opacity, and rural marginalization. This paper introduces Co-Creative Digital Twins, a novel framework that fuses digital twin technologies with value co-creation principles to enable circular and sustainable service design in agriculture. We first review the evolution of agricultural technology—from mechanization through precision farming to digital twins—and situate digital twins within circular-economy and participatory design literatures. We then present a mixed-methods study comprising industry pilots (“Adopt a Cow” and Infarm), rural fieldwork in Inner Mongolia, and a low-cost edge-device prototype …
Plp-Exhibits: A Human-Centered Adaptive Design Space Based On Geometric Primitives In Mr, Ziyun Tang, Zehong Ouyang, Bingyi Yang, Xukun Shen
Plp-Exhibits: A Human-Centered Adaptive Design Space Based On Geometric Primitives In Mr, Ziyun Tang, Zehong Ouyang, Bingyi Yang, Xukun Shen
IASDR Conference Series
With the introduction of the concept of Pervasive Augmented Reality (PAR), the integration of virtual content with the real world is gradually transitioning from simple image overlay to dynamic, omnipresent, and continuous interactive experiences. In this context, we propose the PLP-Exhibits framework, which is based on spatial Geometric Primitives (points, lines, and planes) and constructs a adaptive layout framework. This framework aims to provide a dynamic design space that adapts to both user behavior and spatial environments for user interface design in exhibition settings. By treating shifts in user position as a trigger mechanism for changes in the interface state, …
Interdisciplinary Tensions In The Integration Of Strategic Design And Community-Engaged Research Practices, Mauricio Mejía, Kathleen Pine, Ruchita Mandhre
Interdisciplinary Tensions In The Integration Of Strategic Design And Community-Engaged Research Practices, Mauricio Mejía, Kathleen Pine, Ruchita Mandhre
IASDR Conference Series
The meaning of design and the approaches to design activities are distinctive for practitioners of different design disciplines and other disciplines. In this article, the authors report a document case study where social scientists, design researchers, and community partners (fire leaders and personnel of four fire departments in the US) collaborated on a research project with a design component, aiming to create technologies and services for fire departments in the US. In analyzing the process and engaging in reflection, we identified our overlapping but distinct approaches. Social scientists adopted a community-engaged research approach, and design researchers adopted a strategic design …
Aigc+ Design Empowerment For Value Reconstruction And Production-Factor Reconfiguration In Rural Handicrafts: The Case Of "Prosperous Yongning, Meijun Liu, Lisi You, Qiang Liu
Aigc+ Design Empowerment For Value Reconstruction And Production-Factor Reconfiguration In Rural Handicrafts: The Case Of "Prosperous Yongning, Meijun Liu, Lisi You, Qiang Liu
IASDR Conference Series
Against the backdrop of rapid industrialization, urbanization, and shifting consumer preferences, traditional rural handicrafts in China are undergoing a profound crisis of value. Although design interventions and digital integration have brought new opportunities to rural handicrafts, their sustainable revitalization still faces fundamental challenges. This study employs a first-principles analytical approach to deconstruct these challenges into two core dimensions: perceived value (aesthetic, emotional, and utilitarian) and production factors (labor, capital, and technology). Using the feather painting craft of Sheng shi ying Village in Yanqing District, Beijing, as a case study, we conducted an empowerment experiment that integrates Generative Artificial Intelligence (AIGC) …
Empirical Analysis Of The Transformation In The Inheritance Field Of Intangible Cultural Heritage Skills From Cultural Capital To Product Application: A Case Study Of Zhaoqing Duan Inkstone In China, Tiancheng Liang, Na Li, Rongcong Cai, Jiahui Chen
Empirical Analysis Of The Transformation In The Inheritance Field Of Intangible Cultural Heritage Skills From Cultural Capital To Product Application: A Case Study Of Zhaoqing Duan Inkstone In China, Tiancheng Liang, Na Li, Rongcong Cai, Jiahui Chen
IASDR Conference Series
The handicraft of China’s intangible cultural heritage are at risk ofbeing lost due to multiple factors. Thisstudy isset China’s Intangible Cultural Heritage (ICH) policies as the research background. Based on Bourdieu’s field theory, it explores the reconstruction of the traditional handicraft field. The research examines how cultural capital conversion shapes the interaction between ICH inheritance and regional culture. This study selects the Zhaoqing Duan inkstone handicraft as a case study. It combines the methods of historical anthropology and fieldwork. The research traces the history of inkstone mining and the craftsman cultivation system in the Xijiang River area. It also analyzes …
From Ontological Critique To Redirective Practice: A Framework For Speculative Design Pedagogy, Carlos Aguiar
From Ontological Critique To Redirective Practice: A Framework For Speculative Design Pedagogy, Carlos Aguiar
IASDR Conference Series
This paper presents a pedagogical case study of an undergraduate Speculative and Critical Design (SCD) course, arguing for its efficacy in operationalizing a philosophical critique of design's dominant paradigms. The paper first deconstructs the intertwined legacies of positivism, modernism, and anthropocentrism, establishing a theoretical foundation for a pedagogical shift toward relational and pluriversal ontologies. Situating this work within the emerging literature on SCD pedagogy, the paper identifies a need for structured, replicable methodologies that bridge critical theory with tangible design practice. It then details a three-phase pedagogical methodology—(1) Historical and Theoretical Contextualization, (2) Alternative Futures and World building, and (3) …
Interactive Feedback Systems In Pre-Vocational Training For Individuals With Intellectual Disabilities: A Pilot Study On Lower Limb Motor Function, Yi Mo Lin, Poh Thong Tan, Yang-Cheng Lin
Interactive Feedback Systems In Pre-Vocational Training For Individuals With Intellectual Disabilities: A Pilot Study On Lower Limb Motor Function, Yi Mo Lin, Poh Thong Tan, Yang-Cheng Lin
IASDR Conference Series
The research investigated the feasibility and effectiveness of an interactive feedback system integrating wearable sensors and real-time visual feedback for pre-vocational lower limb motor function in individuals with intellectual disabilities (ID). Using a single-group pre- and post-test design, 12 participants completed five training sessions focusing on knee extension, plantarflexion, and do rsi flex ion. Outcomes were evaluated through gait stability metrics (total deviation, walking time, and steps) and surface electro myo graphy (sEMG) signals. Significant improvements were observed in walking time (reduced from 14.4 to 10.2 seconds, p=.008) and step count (from 25.3 to 18.6 steps, p=.008), reflecting enhanced gait …
Hidden Craft: Exploring Material Possibilities Of Traditional Bamboo Weaving Waste, Li-Wei Yeh
Hidden Craft: Exploring Material Possibilities Of Traditional Bamboo Weaving Waste, Li-Wei Yeh
IASDR Conference Series
As bamboo gains recognition for its ecological and material versatility, through participation in bamboo weaving, the researcher discovers large volume of waste generated during material preparation. This study investigates the material and experiential potential of bamboo craft waste through a practice-led research approach. By combining sodium alginate (SA), the researcher experimented with diverse material compositions and forming methods, including sheet casting, pattern generation and 3D shaping. These processes reveal how material behaviours such as fluidity and shrinkage become central to design negotiation, prompting the maker to oscillate between control and responsiveness. The study adopts reflective writing and qualitative coding to …
Beyond Abstraction: How Cultural Metaphors Ground Participatory Futures In Bandung's Grassroots And Academia, Muhammad Fajrur Rahmat, Prananda Luffiansyah Malasan, Chihiro Sato, Masa Inakage
Beyond Abstraction: How Cultural Metaphors Ground Participatory Futures In Bandung's Grassroots And Academia, Muhammad Fajrur Rahmat, Prananda Luffiansyah Malasan, Chihiro Sato, Masa Inakage
IASDR Conference Series
This study explores how cultural metaphors move participatory futures beyond abstraction, proposing the Resonance Framework to ground community-based policy design in Bandung’s community. By integrating metaphors of tradition, everyday ness, and urban ecology, the framework empowers grassroots communities and academic stakeholders to translate intangible futures into concrete, culturally resonant policies. Structured around five elements—Metaphors of Cultural Heritage, Interaction Levels, Interconnection Layers, Diegetic Prototyping, and Tactile Prototyping—the approach operational izes futures thinking through workshops using asset mapping, horizon framing, futures card games, and everyday-object prototyping. Findings from higher education settings demonstrate how metaphors bridge speculative futures and actionable policies, offering a …
Transforming Agricultural Waste In Kampung Bukatanah Through Participatory Design, Raditya Ardianto Taepoer, Meirina Triharini, Arianti Ayu Puspita, Prananda Luffiansyah Malasan, Adhi Nugraha, Kenta Ono
Transforming Agricultural Waste In Kampung Bukatanah Through Participatory Design, Raditya Ardianto Taepoer, Meirina Triharini, Arianti Ayu Puspita, Prananda Luffiansyah Malasan, Adhi Nugraha, Kenta Ono
IASDR Conference Series
This study explored the role of participatory design in empowering peri-urban communities through sustainable agricultural practices. Focusing on Kampung Bukatanah, West Bandung Regency, the participatory design workshop engaged diverse actors, including community members, youth organizations, and students, to address agricultural waste challenges using Solution Mapping Tools, such as cards, canvases, and guides. Participants collaboratively identified and refined solutions, such as organic fertilizer production, succulent farming, and creative tourism. The findings emphasize how participatory design fosters creative confidence, equitable power distribution, and optimism about resource utilization. This case illustrates how participatory design fosters creative confidence, equitable power distribution, and optimism about …
Cognitive-Affective Dynamics In Ai Ehmi: Adaptive Language Strategy For Emotion And Attention Modulation, Yujie Hu, Qiyue Cao, Youle Liu, Shanhao Fang, Hanling Zhang
Cognitive-Affective Dynamics In Ai Ehmi: Adaptive Language Strategy For Emotion And Attention Modulation, Yujie Hu, Qiyue Cao, Youle Liu, Shanhao Fang, Hanling Zhang
IASDR Conference Series
In the interactions between human and AI agents, the language strategies of the agent play a crucial role in shaping user perception and overall user experience. While language strategies have been shown to influence users’ emotions in various application domains, limited research has examined their effects in driving contexts, particularly in interactions based on external human–machine interfaces (eHMIs). In practical traffic environments, eHMIs serve as a key communication channel through which autonomous vehicle agents convey information to other road users. This study introduces an eHMI language strategy framework based on text and emoji that enables autonomous agents to express distinct …
Reimagining Death And Rituals Through Design: Memorial Diamond Jewellery As A Speculative Probe, Yiwen Cheng, Jie Sun
Reimagining Death And Rituals Through Design: Memorial Diamond Jewellery As A Speculative Probe, Yiwen Cheng, Jie Sun
IASDR Conference Series
Death remains one of the most enduring cultural taboos, often met with silence and avoidance across both Western and Eastern societies. Although design research has increasingly engaged with death through the lens of thanatosensitive design, it has largely focused on supporting the bereaved, leaving the perspectives and agency of the dying themselves under explored. This study explores the memorial diamond as a speculative medium for reimagining death rituals and the relationships between the deceased and the bereaved. Using a research through design approach, we engaged speculative design as both a future-oriented lens and a creative method to examine these phenomena. …
Gamified Goal Setting In Upper-Limb Stroke Rehabilitation: A Motivation-Driven Scoping Review, Yulin Tian, Yi Dai, Jia Chen
Gamified Goal Setting In Upper-Limb Stroke Rehabilitation: A Motivation-Driven Scoping Review, Yulin Tian, Yi Dai, Jia Chen
IASDR Conference Series
Gamification and interactive technology have shown promise in enhancing upper-limb stroke rehabilitation by improving patient engagement and motor recovery. However, how to design for patients’ motivation in game-based rehabilitation remains underexplored. This study conducts a scoping review of the game-based rehabilitation literature (2010–2025), with a focus on gamified goal setting, to understand how rehabilitation goals are integrated into game mechanics. Drawing on Yu-kai Chou’s Octalysis Framework, we analyze and discuss how goals can be designed in game-based rehabilitation to influence patient motivation and adherence. Our findings highlight a gap between therapeutic objectives and playful interaction in many existing systems, offering …
Social Support-Informed Inclusive Design: Research On Assistive System Design For Individuals With Social Anxiety Disorder, Xuefei Lu, Ming Cao
Social Support-Informed Inclusive Design: Research On Assistive System Design For Individuals With Social Anxiety Disorder, Xuefei Lu, Ming Cao
IASDR Conference Series
This research presents an intelligent approach to designing an inclusive social assistance systemy. The study employs a combination of literature analysis, in-depth interviews, and quantitative surveys to explore user needs. First, the KANO model was used to identify three attributes—essential, expected, and delightful—which are mapped onto five dimensions of social support: contextual and subjective, emotional and cultural, tools, information, and evaluation support. Second, the Analytic Hierarchy Process (AHP) is used to quantify and rank these needs, thereby leading to the development of a social support system architecture informed by social support theory and generating design strategies. This study proposes a …
Integrating Visual Principles Into Traditional Woodcarving Pedagogy: A Case Study Of Shih Zhen-Yang's Foundational Drills, Yi-Wen Shih, Shyh-Huei Hwang
Integrating Visual Principles Into Traditional Woodcarving Pedagogy: A Case Study Of Shih Zhen-Yang's Foundational Drills, Yi-Wen Shih, Shyh-Huei Hwang
IASDR Conference Series
This study explores the integration of visual principles into traditional Taiwanese woodcarving pedagogy through Shih Zhen-Yang’s “Six Foundational Woodcarving Drills for Beginners.” Drawing from two instructional programs, the research employs participatory observation and semi-structured interviews to compare learning outcomes before and after the introduction of visual principles. were introduced. Findings indicate that incorporating visual guidance improved learners’ spatial perception, execution accuracy, and overall fluency in carving. Participants developed clearer mental models of motifs and required less corrective intervention, enhancing teaching efficiency. The study concludes that visual principles serve not only as design tools but also as perceptual frameworks that support …
The Impact Of Ai Chatbot Personality Traits On The Empathize Phase Of Design Thinking, Hanbing Li, Chun-Heng Ho
The Impact Of Ai Chatbot Personality Traits On The Empathize Phase Of Design Thinking, Hanbing Li, Chun-Heng Ho
IASDR Conference Series
This study explores how personality traits of AI chatbots affect designers’ emotional experience, empathy, and the quality of outcomes during the empathy phase of the design thinking process. A between-subjects experimental design was conducted with 60 design students assigned to interact with chatbots exhibiting positive, neutral, or negative personality traits. Participants collaborated with the chatbot to complete an empathy mapping task, and their emotional and empathic states were measured before and after the interaction. The results demonstrated that AI chatbot personality traits significantly affected participants’ emotional responses, particularly with negative traits reducing positive affect. Empathy levels increased significantly in the …
Speculating Hospital Discharging Experience With The Medical Professionals: Co-Design Using News And Aigc Stories, Chung-Ching Huang, Ya-Chun Yang, Xuan-Xuan Tao, Min-Yuan Ma, Tseng-Ping Chiu
Speculating Hospital Discharging Experience With The Medical Professionals: Co-Design Using News And Aigc Stories, Chung-Ching Huang, Ya-Chun Yang, Xuan-Xuan Tao, Min-Yuan Ma, Tseng-Ping Chiu
IASDR Conference Series
This case study presents a speculative co-design approach in which healthcare professionals employ real news articles and AI-generated content (AIGC) as stimuli in a design thinking workshop to explore improvements in hospital discharge services for elderly patients. While most technological innovations and interactive experiences in healthcare adopt a patient-centered approach, this research shifts the focus to healthcare providers, drawing on their expertise to envision future discharge processes. Utilizing real-world news articles and scenarios generated by ChatGPT, participants engaged in collaborative design activities to examine how these resources could inform the development of discharge services. The findings demonstrate that the combination …
Constructing And Implementing Customer Management: An Exploration From Enterprise Strategy To Customer Experience, Hsin Chih Lai, Hsien-Hui Tang, Michael T. Lai
Constructing And Implementing Customer Management: An Exploration From Enterprise Strategy To Customer Experience, Hsin Chih Lai, Hsien-Hui Tang, Michael T. Lai
IASDR Conference Series
In today's increasingly competitive business environment, where technological advancements lower market entry barriers, customer acquisition costs continue to rise, and consumer choices diversify, delivering a distinctive and human-centered customer experience has become a critical strategic imperative for enterprises. Emphasizing customer needs, emotions, and expectations is essential to fostering deeper engagement and long-term loyalty. This study proposes a comprehensive customer management framework, bridging strategy and implementation, encompassing business strategy, customer journey, data collection, metric design, and experience design. The framework aims to guide organizations in effectively executing customer management initiatives grounded in human-centered principles. This research not only enriches the theoretical …