Digital Commons Network^™

Improving The Accuracy Of Interactive Voice Response (Ivr) Technology For Pediatric Experience Scores, Elizabeth Spaargaren Ms, Mph, Cpxp, Abigail Kozak Mba, Cpxp, Cara Herbener Cpxp, Barbara Lawlor Burke Ma, Cpxp

Patient Experience Journal

The increased use of interactive voice response (IVR) in assessing patient and family experience should be paired with evidence-based practices on how to obtain the most accurate information via this survey mode. We added a brief clarification sentence of the survey scale at the start of the IVR call to improve our experience data both qualitatively and quantitatively. Our setting was an urban pediatric hospital. We gathered lived experiences from our patients, families, and providers to understand and design a change to the IVR survey mode that would reduce survey inaccuracies. Outcome measures were assessed by baseline measurement and post-intervention …

Patient Experience Of The Electronic Health Record (Ehr) In A Maternity Unit In Ireland, Joye Mckernan, Paul Corcoran Dr, Richard A. Greene Professor

Patient Experience Journal

The introduction of the Electronic Health Records (EHRs) for maternity services in Ireland provided an opportunity to examine patient satisfaction and to examine what patients require from an Electronic Health Record. The implementation of the EHR in Ireland started in 2016, and at present, four of the 19 maternity units are digital. Patients at antenatal booking visits in an Irish maternity unit were invited to participate in the project. The invite was taken up by 201 women. The survey took 10-15 minutes to complete. The survey was conducted nine months following the implementation of the MN-CMS. The survey was anonymous …

The Impact Of Follow-Up Calls After A Pediatric Emergency Department Visit, Joseph R. Mijares Iii, Sephora Morrison

Patient Experience Journal

Pediatric emergency department (ED) visits can be a stressful time for patients and their caregivers. This high stress environment can lead to questions and needed clarifications post-discharge. We implemented a post-discharge callback system to resolve these concerns for a focused subset of patients who historically have provided the most negative comment feedback on ED patient experience surveys. We hypothesized that comment types would shift to more positive than negative and the themes of the comments received would change. We developed a discharge callback process that focused on patients who were triaged as ESI level 4 during their emergency department visit. …

Children’S Experiences Of Hospitalization Over Time: An Evaluation Of Using Poetry And Creative Writing By Children To Assess Their Experiences Of Hospitalization, David Wood

Patient Experience Journal

This article explores children’s experiences of hospital admissions through their poetry and creative writing and assesses the validity of this medium compared to other methods of evaluation. Pediatric patient experiences of hospital and their effects on children have been studied in various ways and there have been stepwise changes throughout the past century, matching the overall changes of medical care from paternalistic to patient centered. 17 poems were analyzed from children aged 6-13 years old (median 10) for recurrent themes whilst admitted to a large tertiary hospital in the north of England. Children frequently wrote about attacks on their senses, …

The Intersection Of Diversity, Equity, And Inclusion With Pediatric Patient And Family Advisory Councils, Ndidi I. Unaka, Mindy Hoang, Jesse Hsu, Pam Dardess, Carlos T. Casillas, Meghan Fanta, Deborah L. Dokken, Andrew F. Beck

Patient Experience Journal

Patient and family advisory councils (PFACs) advance patient- and family-centered care within children’s hospitals but may not reflect the diversity of the communities they serve. We sought to assess PFAC diversity among children’s hospitals and explore barriers, drivers, and enablers of recruitment, retention, and engagement of patient and family advisors (PFAs) with diverse perspectives and backgrounds. We performed a mixed methods study to evaluate structure, composition, recruitment, and engagement strategies of children’s hospital PFACs. Individuals likely to have knowledge of or responsibility for PFACs at each Children’s Hospital Association (CHA) member hospital were asked to complete an electronic questionnaire. A …

Which Patient Experiences Are You Capturing? Investigating Differences In Patient Experience Drivers By Race/Ethnicity And Survey Mode, Meike Eilert, Toni Land, Jonathan Shafer

Patient Experience Journal

To address existing disparities in healthcare for underserved populations, healthcare providers and policymakers need to understand how the experiences of these patients differ to take meaningful action. In this study, we examine whether drivers of patient experiences (PX) for underserved populations vary. Using data from the 2018 and 2019 CAHPS Adult PCMH/Adult Primary Care 6 Month (n = 166,349), we examine differences in the importance of PX drivers - effective communication, helpful and courteous staff, timely appointments, and providers’ use of information - across underserved patients. We further examine whether different survey modes compound the observed differences. The findings show …

Rare And Undiagnosed: Daunting Challenges For Patients, Doctors, And Researchers Alike, Dwane Unruh

Patient Experience Journal

This personal narrative identifies several challenges for patients, doctors, and researchers posed by rare illnesses and difficult to diagnose/long-term undiagnosed patients. In it, I describe several observations on my experiences as a long-time undiagnosed patient and now as one with multiple rare conditions. Rare conditions are all too often missed in diagnosis or dismissed, and treatment is often significantly delayed, such as it was in my case for nearly two years. Adding rare symptoms into the mix makes the challenges of diagnosis and treatment even greater, and I had some extremely rare symptoms. The only way I was able to …

The Importance Of Patient Engagement In The Management Of Giant Cell Arteritis, Nikhil S. Patil, Maxwell J. Gelkopf, Santano L. Rodrigues, Arun Ne. Sundaram

Patient Experience Journal

Giant cell arteritis (GCA) is a vascular condition characterized by ocular, systemic and neurological symptoms. Visual loss is the dreaded complication of this condition, prompting expedient diagnosis and treatment. Treatment typically involves prolonged glucocorticoid therapy which is often accompanied by several undesired side effects. In this report, we document one patient’s experience with GCA, its treatment, and relapse. Particularly, the patient highlights the difficulties and successes he had with the disease and its treatment. We also document the physician perspective on this disease and its treatment, specifically discussing the significance of prolonged treatment with glucocorticoids. We comment on the importance …

Living With Multiple Sclerosis As A Former Marathon Runner: Impact Of Attitude And Past Behaviour On Self-Care Maintenance And Perseverance, Michael Stephanou

Patient Experience Journal

As healthcare professionals, we have a duty to promote the wellbeing of individuals living with chronic diseases and this could be accomplished through the establishment of self-care strategies that are both collaborative and self-directed. Insight into the complex behaviours and backgrounds of individuals who show initiative in dealing with chronic disease could help achieve this by revealing drivers of health-seeking and engaging behaviours. Therefore, by deducing the complex interactions between attitude, past experiences and disease outlook, broader patient welfare could be championed through the implementation of targeted interventions which promote self-care in chronic disease. This article aims to explore these …

Living With Brain Cancer: From Researcher To Patient, Stephen P. Chelko, Daniel L. Fay Ph.D.

Patient Experience Journal

As an academic researcher, my work-life revolves around testing the efficaciousness of pharmaceutical drugs on the prevention of cardiac dysfunction, arrhythmias, and sudden cardiac death in animal models of heart disease. I never thought I would go from someone studying a life-threatening disease to a patient living with one in twenty-four hours. Yet, that transformation occurred October 8, 2019. I was just appointed to Assistant Professor at Johns Hopkins University School of Medicine (JHUSOM), yet after sitting for my professional headshot I had a grand mal seizure. I cannot recall this event, but I bit the tip of my tongue …

How An Intake Conversation In Mental Healthcare Nearly Led To Suicide, Lies Sercu

Patient Experience Journal

As a patient of mental health care, I want to share and reflect on an experience I had during an intake conversation. I had been dismissed from a hospital stay and my psychiatrist had arranged for an intake conversation for a program specialized in treating people with anxiety and depression in another hospital. Given the state of my illness, I was prepared to give this new program a try. My expectations were that I would be treated with dignity and respect as I had been treated in the hospital from which I had been dismissed. Yet, my experience turned out …

Navigating The “Perfect Storm”: Leading With A Commitment To Human Experience, Jason A. Wolf Phd

Patient Experience Journal

As was known even prior to the pressures placed on us by the pandemic, what lied just beneath the surface of our work in healthcare was clear. A healthcare workforce feeling overworked and overwhelmed. Communities seeing and feeling the impact of inequities and disparities in care. Patients and care partners working diligently to elevate what matters to them. A tearing at the social fabric that has led to incivility and even mortal violence. And healthcare systems laboring to maintain financial viability in the face of global economic uncertainties. We knew the opportunities then, and we cannot escape them now. This …

Art. 78 Petition - Fusl000144 (2022-02-11)

Art. 78 Petitions

No abstract provided.

Art. 78 Petition - Fusl000149 (2021-10-08)

Art. 78 Petitions

No abstract provided.

Roundtable 3: Using Khan Academy To Effectively Enhance High School Math Instruction Through Best Practices And Research Based Principles, Hanna Kramer Negin, Jared Bucker

Learning and Educational Center Virtual Teaching and Learning Conference

The purpose of this session is to disseminate findings which resulted from an NSU Doctoral dissertation. The goal of the study was to determine if students’ mathematics skills (achievement scores, the dependent variable) would be affected by active learning strategies. This quantitative, pre/post case study compared 10th-grade students’ math scores before and after an active learning strategy, Achievement scores were assessed using Measures of Academic Progress (MAP). MAP was developed by the Northwest Evaluation Association (NWEA) and is a computer-adaptive interim assessment tool that measures academic progress in mathematic concepts, language usage, and proficiency. Khan Academy, a type of Professional …

All You Need Is Love: Compassionate Design For Better Teaching And Learning, Walter Milner

Learning and Educational Center Virtual Teaching and Learning Conference

In order to connect, engage, and inspire students we need to account for who they are as individuals. This can be accomplished through a compassionate approach to course design and course interactions. Compassionate design involves actively learning who our students are, actively approaching the design of course activities in a way that considers all learners and being conscious of our interactions with learners. Compassionate approaches to course design have the added benefit of demonstrating a model that transfers to society at large and makes the world a better place. This presentation will highlight each of these areas and demonstrate techniques …

Active Learning In Practice: Integrating The Digital Mastering Apa Style Student Workbook In A Canvas Course, Vanaja Nethi, Kate Ramunda

Learning and Educational Center Virtual Teaching and Learning Conference

Undergraduate and graduate students in all disciplines need to develop excellence in scholarly writing to communicate their ideas to peers in the academic community effectively. One of the most widely used set of guidelines to help students achieve excellence in scholarly writing is the APA Style. The Publication Manual of the American Psychological Association is the main resource for this.

In this session, the presenters will introduce a new digital-only resource, Mastering APA Style Student Workbook released last year that matches the organization of The Publication Manual of the American Psychological Association (7e). The resource utilizes active learning, interactive learning, …

Designing Engaging Quiz Questions In Canvas, Andreas Häberlin

Learning and Educational Center Virtual Teaching and Learning Conference

Student engagement is critical to student success. In an age of knowledge and digital distractions, the creation of meaningful learning experiences is key to student engagement. Established approaches have long focused on in-person classroom engagement. However, a growing body of scholarly literature indicates the research community's interest in digital engagement strategies. Digital instruction poses unique opportunities and challenges to student engagement. One powerful digital education tool is the quiz. Beyond competitive gamification, edutainment and trivia, quizzes present an excellent opportunity to spark student inquiry. This presentation explores the intersections of cognitive learning, quiz question design, and the Canvas quiz engine. …

Belonging, Equity, Diversity And Inclusion (Bedi) In Online Learning, Gabriela Mendez

Learning and Educational Center Virtual Teaching and Learning Conference

In this session, the definitions of belonging, equity, diversity and inclusion (BEDI) will be provided followed by a discussion on how to use BEDI within the context of online education. The Culturally Relevant Pedagogy (CRP), a framework that promotes BEDI will be described. Participants will be encouraged to share ideas and practices related to how CRP and inclusive strategies can be implemented online. Resources that address and promote BEDI in education will also be provided.

Learning Outcomes

• Define belonging, equity, diversity, and inclusion.
• Identify strategies to promote belonging, equity, diversity, and inclusion in online education.
• Discuss strategies and practices to …

Connecting Affective, Cognitive, And Experiential Dimensions In Student Learning, Ronald Chenail

Learning and Educational Center Virtual Teaching and Learning Conference

Researchers on student experiences repeatedly find successful learning outcomes involve the ability of teachers to manage the affective, cognitive, and experiential dimensions of student learning. By designing course activities that connect students and teachers through all three elements--affective (e.g., how students feel about their developing skills and knowledge and themselves), cognitive (e.g., how students develop their knowing abilities), and experiential (e.g., how students gain skills through doing) teachers can construct interactive and supportive teacher-to-student and student-to-student relationships that incorporate experiential learning early in the educational experience. Given the complexity of students’ learning experiences it is paramount teachers work towards creating …

Welcome And Announcements, Diane Lippe, Martha Snyder

Learning and Educational Center Virtual Teaching and Learning Conference

No abstract provided.

Decision Support For Grassland Systems In Developing Countries, P. K. Thornton

IGC Proceedings (1977-2023)

Key points

1. Information flows in complex systems are often themselves highly complex, and decision support approaches based on linear input-output processes may have only limited impact.

2. How decisions are made, and how they can be appropriately supported, is often incompletely understood, in part because of inadequate understanding of the objectives and attitudes of all the decision makers involved.

3. Much of the developing world faces daunting problems in the coming 30 years, and appropriate information could play a critical role in dealing with these.

4. System complexity, household variability, and institutional intricacies have to be embraced rather than …

Speech Notes, Eartha Mary Magdalene White

Eartha M. M. White Textual Material

Notes for a speech about Memorial Day program . Undated.

Speech Notes, Eartha Mary Magdalene White

Eartha M. M. White Textual Material

Notes for a speech, mentions anniversaries, holidays, religion, and church. Undated.

Speech Notes, Eartha Mary Magdalene White

Eartha M. M. White Textual Material

Notes for a speech regarding the creation of a Colored Citizens Protective League . Undated.

Speech Notes, Eartha Mary Magdalene White

Eartha M. M. White Textual Material

Notes for a speech mentioning religion. Undated.

Speech Notes And National Council Of Knights Of Toussaint Program

Eartha M. M. White Textual Material

Notes about women and society written on a National Council Knights of Toussaint Program. from February 21-22, 1927.

Reflection Pond, Payton Baust

The John Carroll Review

No abstract provided.

Detroit Views, Mark Grabowski

The John Carroll Review

No abstract provided.

Harmony, Olivia Stein

The John Carroll Review

No abstract provided.