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Colombia-Brazil Dialogues. In Search Of A Latin American Epistemology For Design., Juan Mendoza-Collazos, María Astrid Rios Durán, Maria Cecilia Loschiavo Dos Santos Jun 2024

Colombia-Brazil Dialogues. In Search Of A Latin American Epistemology For Design., Juan Mendoza-Collazos, María Astrid Rios Durán, Maria Cecilia Loschiavo Dos Santos

DRS Biennial Conference Series

The construction of a situated epistemology for design was the key issue that emerged from the Colombian—Brazilian dialogue during the last Congress of Design Research held in Bogotá in 2023. Design from the South is the expression of a new epistemology. An epistemology in which the designing is oriented to social transformation, applying the ancestral knowledge in search of social equity and sustaina-bility, and paving the way to design justice. This article presents examples of the way in which this epistemology of design sprouts from the community itself. Designers are part of these communities. Therefore, the design activity here is …

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Sensemaking About Power In Anti-Oppressive Design Practice, Jessica Meharry Jun 2024

Sensemaking About Power In Anti-Oppressive Design Practice, Jessica Meharry

DRS Biennial Conference Series

The concept of power can be an effective discursive tool to wield when designing against oppression and designing for joy, desire, and flourishing. While power is a critical concept in oppression, it is underdeveloped in most design methods and practices. This paper makes the case that designers interested in social justice can explore dimensions of power to uncover and redirect bias and inequities in both design processes and outcomes. I summarize the conceptual debates about power's meaning and survey how designers are currently engaging with the concept. I then offer a loose anti-oppressive framework for sensemaking around power in professional …

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Mobile Interfaces For Caregivers And Older Adults: Iterative Design Of The Lifetomorrow Ecosystem With Aesthetic And Functional Considerations, Matthew Charles Milton, Céline Madeleine Aldenhoven, Chaiwoo Lee, Lisa D'Ambrosio, Elisabeth André, Joseph Coughlin Jun 2024

Mobile Interfaces For Caregivers And Older Adults: Iterative Design Of The Lifetomorrow Ecosystem With Aesthetic And Functional Considerations, Matthew Charles Milton, Céline Madeleine Aldenhoven, Chaiwoo Lee, Lisa D'Ambrosio, Elisabeth André, Joseph Coughlin

DRS Biennial Conference Series

As the population of older adults increases, so does the demand for technology that supports caregiving and aging in place. Smart home technology, wearable health trackers, and mobile applications have all been identified as possible methods of support. Studies on the user interfaces of these technologies have predominantly explored how well their features and functions address the complex needs of older adults and caregivers. However, many of these applications lack adequate consideration of visual design principles and aesthetics. The present study aims to illustrate the iterative design process of the LifeTomorrow Ecosystem which includes two applications: one for caregivers and …

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Reimagining The Printing Press As A Collaborative Public Pedagogy And A Site For Nurturing A Creative Community’S Potential For Transition, Neal Ragnar Haslem, Jan Hendrik Brueggemeier Jun 2024

Reimagining The Printing Press As A Collaborative Public Pedagogy And A Site For Nurturing A Creative Community’S Potential For Transition, Neal Ragnar Haslem, Jan Hendrik Brueggemeier

DRS Biennial Conference Series

In this article we examine Commoners Press, an experimental letterpress in Australia, from the perspectives of public pedagogy, transition design, and pluriversalism. Since 2017 the press has re-activated its anachronistic 70–100-year-old letterpress machines, bringing them back into play in the community through participatory workshops. Participants collaborate while producing visual images and set type that respond to their current community with articulations of ‘everyday life’ as fundamental precursors to sustainable transition (Irwin et al., 2015). This work brings participants together in a collaborative, materially augmented conversation, and collective imagining of possible futures, all different, all together (Escobar, 2017). Positioned as 'public …

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Passageways And Portals: A Comparative Analysis Of Transition Spaces In Physical, Digital, And Virtual Environments, Seulgi Sylvia Kim, Anijo Punnen Mathew, Zach Pino Jun 2024

Passageways And Portals: A Comparative Analysis Of Transition Spaces In Physical, Digital, And Virtual Environments, Seulgi Sylvia Kim, Anijo Punnen Mathew, Zach Pino

DRS Biennial Conference Series

This study explores transition spaces across physical, digital, and virtual environments. From hallways to digital loading screens and virtual portals, these spaces serve as cognitive buffers, aiding users in navigating environmental shifts. Our comparative analysis reveals consistent human experiences across diverse environments, while also identifying distinct attributes of each transition space. We identify two main categories: transition-focused spaces, which emphasize efficient movement, and experience-focused spaces, which offer richer, immersive experiences. We also identify four core transition types: Environmental, Perspective, Identity, and Sensory transitions. Experience-focused spaces, such as lobbies and VR gathering areas, play a pivotal role in facilitating identity transitions. …

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Design In Dialogue: Ai As An Aid Of Imagination For Future Scenarios, Viktor Malakuczi, Mariia Ershova, Andrea Gentile, Camilla Gironi, Miriam Saviano, Lorenzo Imbesi Jun 2024

Design In Dialogue: Ai As An Aid Of Imagination For Future Scenarios, Viktor Malakuczi, Mariia Ershova, Andrea Gentile, Camilla Gironi, Miriam Saviano, Lorenzo Imbesi

DRS Biennial Conference Series

Generative AI tools foreshadow fundamental changes in the dynamics of creative work. Albeit controlling the output is still challenging, the rapid conceptual development and visualization can be particularly helpful in the exploratory phase, facilitating approaches such as design fiction. The contribution aims at providing an overview of how AI can fit in various steps, demonstrating in particular how the AI-enabled visualization from text and sketches allows imagining and iterating quickly on future scenarios. Starting from a benchmarking of over sixty AI tools according to the Design Thinking process, the efficacy of a human-AI collaboration has been experimented through workshops with …

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Coastliners Lab: Mapping For Environmental Spatial Justice At The Water’S Edge, Gokcen Erkilic Jun 2024

Coastliners Lab: Mapping For Environmental Spatial Justice At The Water’S Edge, Gokcen Erkilic

DRS Biennial Conference Series

Coastliners Lab is a trans-media critical mapping practice that focuses on the border conditions of bodies of water and how they shape socio-material processes of human and environmental relations in urban and extra-urban settings. The lab works with a deep cartographic layering of aerial photographs, historical maps, news reports, video footage, field notes, interviews, and more to explore embodied map-making methods that define new roles for design toward spatial justice. It highlights agencies and political ecologies underlying the contested anthropogenic impacts on the margins of transforming landscapes. Istanbul’s political and ecological struggles with the surrounding bodies of water have been …

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Isolating And Addressing Theoretically-Grounded Limitations From The Rapid Translation Of Interaction Design Across Media Platforms, Rebecca Planchart, Mitchell Dunning, Matthew Peterson, Cesar Delgado, Karen B. Chen Jun 2024

Isolating And Addressing Theoretically-Grounded Limitations From The Rapid Translation Of Interaction Design Across Media Platforms, Rebecca Planchart, Mitchell Dunning, Matthew Peterson, Cesar Delgado, Karen B. Chen

DRS Biennial Conference Series

Designers must frequently work rapidly under deadlines to produce minimum viable products (MVPs) in collaboration with other disciplinary experts. While results may be good enough for now, it is important that limitations of hasty work are not codified as permanently acceptable design solutions. A method called function mapping has previously been shown to aid in the translation of theoretically-derived functions across media platforms, where functionally equivalent products may need to appear superficially dissimilar, thus complicating true equivalency. Here we demonstrate function mapping’s efficacy at the threshold between MVPs and revisions. We use function mapping to explain the process of translating …

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Questioning Empathy As Care In Human-Computer Interaction Design, Elizaveta Kravchenko, Philip Doty Jun 2024

Questioning Empathy As Care In Human-Computer Interaction Design, Elizaveta Kravchenko, Philip Doty

DRS Biennial Conference Series

This paper considers the semantic function and rhetorical roles the terms “empathy” and “care” carry through the context of user experience design. By considering feminist formulations of the ethics of care, we situate a compassionate moral orientation of “care” to better interrogate implementations of the concept of “empathy” in the design of information systems. We suggest the latter term borrows on the emotive connotations of the former, while not elucidating the same moral commitment to individual contexts, relationality, and personal well-being. Empathy thus is granted a more quantifiable legitimacy than care in professional design contexts, while simultaneously reducing agency of …

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How Maps Shape Information In Design Research: A Study Of Five Method Collections, Ilpo Koskinen, Martin Tomitsch Jun 2024

How Maps Shape Information In Design Research: A Study Of Five Method Collections, Ilpo Koskinen, Martin Tomitsch

DRS Biennial Conference Series

Maps have a rich history in design and design research. However, to date, their use and application have not been systematically studied. This paper proposes a model that classifies maps into four main types depending on how they help designers to visualize information: arranging entities on a plane, organizing content, synthesizing content and making sense. We use the model to systematically analyze and categorize maps from five design methods collections. Out of 399 methods in these collections, we identified 65 methods that were based on mapping. We found that the primary use of maps in design is to organize content …

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Design And Latin America: Exploring Materiality And Imaginary In Design Education, Pamela Marques, Manuela Andrade Abdala Jun 2024

Design And Latin America: Exploring Materiality And Imaginary In Design Education, Pamela Marques, Manuela Andrade Abdala

DRS Biennial Conference Series

This paper recounts the delivering of the course Design and Latin America: delinking and decolonizing, at University of Brasília. Such experience is in tune with the recent emergence of academic research on the imperativeness of addressing coloniality, and the need to sulear design practice in Latin America. Starting from a brief introduction to Latin American history and social thought, and from an understanding of design as the production of life, discussions were held on the potential of unconventional creativity for nurturing critical consciousness in the field, while acknowledging concrete and subjective power relations. For the development of virtual practical activities, …

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A Participatory Approach To Healthcare Service Improvement Focused On Staff Behavior Change, Fernando Carvalho, Val Mitchell, Gyuchan Thomas Jun Jun 2024

A Participatory Approach To Healthcare Service Improvement Focused On Staff Behavior Change, Fernando Carvalho, Val Mitchell, Gyuchan Thomas Jun

DRS Biennial Conference Series

Healthcare systems are complex social systems wherein improvements related to staff practice and behavior can be difficult to implement. Knowledge and practice can be uneven between various specializations, hierarchical imbalances limit the degree of agency of different professionals, and evidence-based guidelines may be interpreted or implemented according to context-specific factors. When changes are imposed from a top-down perspective, invaluable insight and know-how from frontline staff are usually left out, making it further difficult (if not altogether impractical) to implement interventions. The current paper presents a case study focused on improving urinary tract infection diagnosis and treatment, in the emergency department …

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Flexibility Is Key: Career Exploration And Vocational Identity Status Among Design Students, Najla Mouchrek Jun 2024

Flexibility Is Key: Career Exploration And Vocational Identity Status Among Design Students, Najla Mouchrek

DRS Biennial Conference Series

This study investigates processes of career exploration and vocational identity development for Design students. Establishing a professional identity is a central aspect for career construction and definition of academic, personal, and professional goals – and an essential process to promote success and accomplishment as students prepare to move from school to work.We surveyed 109 students enrolled in undergraduate design majors and minors and graduate design programs at a North-American university on career decision motivation and vocational identity status including measures of career exploration (in-breadth and in-depth), career commitment and career flexibility. Findings follow a developmental perspective suggesting that age and …

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Intergenerational Creative Spaces, Co-Living, Community: Design For Longevity, Diana Susan Nicholas, Tasha Singh, Tanaya Deshpande, Alisha Prabhakar, Rachel Wenrick, Ayana Allen-Handy Jun 2024

Intergenerational Creative Spaces, Co-Living, Community: Design For Longevity, Diana Susan Nicholas, Tasha Singh, Tanaya Deshpande, Alisha Prabhakar, Rachel Wenrick, Ayana Allen-Handy

DRS Biennial Conference Series

Assisting our communities with design for longevity through creating opportunities to age in place requires multiple resources. Aging and longevity are essential emerging factors for many urban neighborhoods. In partnership with the Drexel University Writers Room and Second Story Collective, the Drexel Design Research for Health Lab is creating an innovative concept space and tool for inter-generational creativity through storytelling and artmaking. The interdisciplinary members of the project are developing a series of evidence-based urban spaces around Aging-in-Place. The group has received funding to conduct an age-friendly observational study of the central location for community writing activities. The current goal …

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Advancing Design With Generative Ai: A Case Of Automotive Design Process Transformation, Yi Li, Yeye Li, Wei Yan, Fan Yang, Xuanxuan Ding Jun 2024

Advancing Design With Generative Ai: A Case Of Automotive Design Process Transformation, Yi Li, Yeye Li, Wei Yan, Fan Yang, Xuanxuan Ding

DRS Biennial Conference Series

Generative AI has greatly enhanced the production of digital content and has had a significant impact on the creative activities of designers. However, generalized generative AI falls short of designers' expectations in semantic understanding and image generation, and thus been poorly used in specific design domains (e.g., automotive design). This paper aims to explore the integration of generative AI into the design process, focusing on the generation of automotive design. We deconstructed the process of automotive design through user research, extracted the needs and pain points of designers, and transformed them into fine-tuning tasks for generative models. We trained three …

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"Small” Blended Practices In The Campus-Based Architectural Design Studio: Examining Student And Instructor Experiences And Pedagogical Implications, Manju Aishwarya Adikesavan Jun 2024

"Small” Blended Practices In The Campus-Based Architectural Design Studio: Examining Student And Instructor Experiences And Pedagogical Implications, Manju Aishwarya Adikesavan

DRS Biennial Conference Series

This paper reflects on the increasingly blended (online and in-person) nature of the traditional campus-based design studio and its pedagogical implications. Despite the widespread digitalization of learning and architectural design and construction practices and the post-COVID intensification of remote and hybrid operations, the architectural design studio is taught in predominantly in-person or campus-based mode. Post-COVID interviews of undergraduate and graduate students (N=27) and instructors (N=32) of US architecture programs indicate a continuing preference for in-person or campus-based studio teaching and learning to maximize tactile, social, and vicarious learning experiences. However, the participants also favored small but meaningful blending of online …

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Prototyping As A Translational Practice Within Cross-Organizational B2b Service Innovation, Jaana Hyvärinen, Tuuli Mattelmäki Jun 2024

Prototyping As A Translational Practice Within Cross-Organizational B2b Service Innovation, Jaana Hyvärinen, Tuuli Mattelmäki

DRS Biennial Conference Series

This paper focuses on service prototyping in a global B2B technology company experimenting with the B2C market. We first establish the research framework with existing literature on service prototyping and then report a case in which service prototypes and prototyping approaches were used to contribute to different phases of a new service development project: a) discover and define, b) develop and deliver and c) implementation and rollout. We then reflect on the role of prototyping as a translational practice in facilitating cross-organizational collaboration and aligning and enhancing the commitment of various stakeholders. The first author, with a dual role of …

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Community Empowerment And Identity Assimilation: Social Innovation Design Practice Through Food Resources, Yuxin Wen, Peng Ji, Yuhang Jiang, Qiwen Chen, Han Meng Jun 2024

Community Empowerment And Identity Assimilation: Social Innovation Design Practice Through Food Resources, Yuxin Wen, Peng Ji, Yuhang Jiang, Qiwen Chen, Han Meng

DRS Biennial Conference Series

Food possesses inherent cultural attributes and serves as a natural medium of connection. This paper introduces a design project for social innovation using food resources: "From Tree to Table" (FTTT). The project is the product of a social innovation course at an art school and lasted for three months. The focus of the project is on the relationship between soft food sovereignty and community transformative change. The Peach Lake Community (PLC) is rich in ecological resources, and a government-level change resulted in differentiation within the community between indigenous residents and recent migrants. FTTT explores the possibility of using the seasonal …

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Participatory Design Research, Documenting The Experience Of Gainesville Local Drag Performers., Gilberto Corona Jun 2024

Participatory Design Research, Documenting The Experience Of Gainesville Local Drag Performers., Gilberto Corona

DRS Biennial Conference Series

This case study documents the process of research, identification, and co-creation —with members of the drag community— a visual ethnography of Gainesville's drag culture. This study documented drag performance as an integral element of public-facing queer communities and took place during 2021 and 2022. Drag GNV aim is to contextualize the importance and nuance of drag as an activity supporting LGBTQ+ individuals and communities and as a publicly visible format for sharing elements of LGBTQ+ community identity with broader audiences. This research focused on conversations with the queer community (performers and allies) and centered reflections on drag venues as safe …

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Historical Evolution Of Age-Friendly Transitions In The Yangfangdian Community In Beijing: A Multi-Level Perspective, Lijun Chen, Vladimír Kočí, Haipeng Tian Jun 2024

Historical Evolution Of Age-Friendly Transitions In The Yangfangdian Community In Beijing: A Multi-Level Perspective, Lijun Chen, Vladimír Kočí, Haipeng Tian

DRS Biennial Conference Series

The issue of transition and transformation of communities has a long history. Particularly in today's context of increasing aging trends, cities and communities are facing unprecedented multiple challenges that drive the transition to a more inclusive and sustainable future to enable community stakeholders to have a higher quality of life experience and to fulfil their visions for the future. This paper systemically reveals insights from the past of the ageing issue in the Yangfangdian community in Beijing through a multi- level perspective (MLP) framework created with local residents, a museum and design students to understand the historical foundations of the …

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Cultivating Future-Oriented Responsibility In Design With Care, Irem Tekogul, Laura Forlano Jun 2024

Cultivating Future-Oriented Responsibility In Design With Care, Irem Tekogul, Laura Forlano

DRS Biennial Conference Series

Design futures -- as a subfield and as an approach -- responds directly to the precarity and uncertainty of our present. Within this context, the notion that "there will be no future" becomes the dominant vision. This paper argues that design, as a future-making praxis, should embrace ‘care’ to be able to respond to precarity. This paper draws on feminist care ethics and the concept of ‘matters of care’ to explore the theo-retical foundations for a care-informed approach to cultivate future-oriented respon-sibility in design. Care is situated, responsive and relational, and it resists reduction to step-by-step methods or toolkits. Thus, …

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Virtual Reality For Assessment Of Chronic Lower Back Pain In Physiotherapy - Task Selection, Design, And User Experience Evaluation, Anders Lundström, Patrik Björnfot, William Sahlin, Hiran Herath, Lars Berglund, Edit Strömbäck Jun 2024

Virtual Reality For Assessment Of Chronic Lower Back Pain In Physiotherapy - Task Selection, Design, And User Experience Evaluation, Anders Lundström, Patrik Björnfot, William Sahlin, Hiran Herath, Lars Berglund, Edit Strömbäck

DRS Biennial Conference Series

Chronic low back pain (CLBP) presents a significant challenge in healthcare, re-quiring effective tools for rehabilitation and assessment. This study explores the use of virtual reality (VR) for assessment of physical function in patients with CLBP, and investigates how movements and tasks can be designed for assessment purposes. The focus is on physiotherapists' perceptions of using VR regarding task design, feasibility, and user experience. We conducted three design workshops with physiotherapists and HCI researchers, and designed three VR applications that we evaluated with six physiotherapy students. The study provides valuable insights into participants' perceptions and highlights promising and challenging aspects …

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Situated Partnerships To Face Food Waste Within A Neighborhood-Based Food Redistribution Service: The Case Of "Sospesa", Davide Fassi, Valentina Ferreri Jun 2024

Situated Partnerships To Face Food Waste Within A Neighborhood-Based Food Redistribution Service: The Case Of "Sospesa", Davide Fassi, Valentina Ferreri

DRS Biennial Conference Series

Neighborhoods can be seen as experimental hubs where innovative design strat-egies are tested within local communities, addressing the social and environ-mental issues that impact global cities and promoting more equitable futures. In current times of crisis, amid substantial food waste, urban areas are witnessing a growing phenomenon of vulnerable groups suffering from food poverty, often coupled with limited access to fresh food. This scenario has led to a proliferation of diverse charitable initiatives, concurrently fueling researchers' exploration of sustainable food commons and circular systems. However, to foster community-driven development of such models, it becomes imperative to structure services around local, …

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Should We Re-Frame Sustainable Interaction Design? Towards A More Holistic Sustainability “In Designing”, Nicola Besana Jun 2024

Should We Re-Frame Sustainable Interaction Design? Towards A More Holistic Sustainability “In Designing”, Nicola Besana

DRS Biennial Conference Series

This essay presents the findings of an exploratory literature review on the evo-lution of Sustainable Interaction Design (SID). Historically, SID has referred to Blevis’s principles of "sustainability through design", related to behavioural change, and "sustainability in design" with a predominant focus on environmental sustainability. However, a significant paradigm shift in the field urges to encompass a third "sustainability in designing" dimension, related more to the design process as emphasised by scholars, now offering methodological guidelines to create sustainable interactions. The study proposes an updated frame of SID starting from its first definitions. Secondly, if environmental sustainability remains crucial, it is …

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Co-Creating Pluralistic Futures: A Systematic Literature Review On Participatory Speculative Design, Yingfei Ye, Duoduo Zhang Jun 2024

Co-Creating Pluralistic Futures: A Systematic Literature Review On Participatory Speculative Design, Yingfei Ye, Duoduo Zhang

DRS Biennial Conference Series

In an increasingly uncertain future context, participatory speculative design be-come a future probe for exploring complex socio-technical issues and a diverse world. Compared to speculative design, the focus of participatory speculative de-sign shifts from artifacts to process, empowering the public through multi-stakeholder participation. Building upon future prototypes and scenarios, partic-ipants and designers co-create potential pluralistic futures, and democratize im-agination. This paper, based on a literature review of recent research in this field, outlines three practical pathways of participatory speculative design, which are characterized as "technical speculation," "social speculation," and "integrated speculation," along with seven participatory methods that can be used …

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Makin'rome Living Lab. A Case Study Of Design-Driven Approach For The Development Of Urban Community-Based Projects, Luca D'Elia, Lorenzo Imbesi, Sara Muscolo Jun 2024

Makin'rome Living Lab. A Case Study Of Design-Driven Approach For The Development Of Urban Community-Based Projects, Luca D'Elia, Lorenzo Imbesi, Sara Muscolo

DRS Biennial Conference Series

Designing for social innovation in urban context prompts a re-evaluation of urban sociability (dos Santos et al., 2021). This contribution delves into the outcomes of a living lab initiative that tackled the growing prevalence of urban manufacturing (Fasoli & Tassinari, 2017) in Rome's landscape. Eight laboratories have been engaged in a co-design experiment, through a systemic approach guided by a hyper-local tool offering an exemplary case study of how Design can effectively foster community building and introduce novel urban production models (Rietveld, 022). This network encompasses a blend of services, technologies, and skills, aligning with the principles of the 15-minute …

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Missing The Bus: A Toolkit For Amplifying Unheard Voices Of Women Commuters In India, Dhriti Dhaundiyal, Nishant Sharma Jun 2024

Missing The Bus: A Toolkit For Amplifying Unheard Voices Of Women Commuters In India, Dhriti Dhaundiyal, Nishant Sharma

DRS Biennial Conference Series

Inequity in access is created when infrastructure and services are created for the de-fault 'generic user'. Mobility has long been a key factor in empowerment of women, defining how women navigate their personal and professional lives. The number of women using public buses in India has remained low. Policy formulation for large populations is driven by statistical analysis and data models that do not account for marginalized groups. The present toolkit used to develop the comprehensive mobility plan for Indian cities lacks the tools to elicit tacit needs and requirements of such citizens. To address this gap, we designed a …

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Revealing User Tacit Knowledge: Generative-Image-Ai Helps Create Better Design Conversation, Wenhui He, Yi Xiao, Yu Xie Jun 2024

Revealing User Tacit Knowledge: Generative-Image-Ai Helps Create Better Design Conversation, Wenhui He, Yi Xiao, Yu Xie

DRS Biennial Conference Series

In new product development, engaging users in co-creation provides valuable opportunities for innovation by uncovering their latent needs. However, user knowledge is often tacit and difficult to express. This study considers Generative-Image-AI as a tool to facilitate communication between users and designers, and explores how it intervenes in the design process to facilitate meaningful design conversations. We proposed the conceptual design iteration process model for Generative-Image-AI intervention in the product conceptual design phase and conducted a workshop with six designer-user dyads. The results demonstrated the positive impact of Generative-Image-AI on design conversations by fostering continuous communication, expanding possibilities, and encouraging …

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Toward Mutual Understanding: Constructing The Designer-Developer Collaboration In Designing Gesture Interaction, Yijing Yang, Wei Wang, Jun Zhang, Qi Chen, Le Du Jun 2024

Toward Mutual Understanding: Constructing The Designer-Developer Collaboration In Designing Gesture Interaction, Yijing Yang, Wei Wang, Jun Zhang, Qi Chen, Le Du

DRS Biennial Conference Series

In design-driven research and development projects, one of the biggest challenges is to make the different roles speak the same language. In this paper, along with a real project concerning the UX enhancement of smartphone touch-based gestures, we found designers and developers possessed their familiar skills and tools, but lacked understanding of each other's work, especially when designers encountered developers' work. Therefore, we propose the 5Fs model, elucidating how touch-based gesture interaction is constructed through different roles' involvement. The 5Fs layer was identified, relating work content to UX, including Hardware Feature, Coding Frame, Function Matching, Visual Feedforward, and Modal Feedback. …

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Designing New Phygital Service Experiences For Hospitality, Päivi Hanni-Vaara, Minni Haanpää, Satu Miettinen Jun 2024

Designing New Phygital Service Experiences For Hospitality, Päivi Hanni-Vaara, Minni Haanpää, Satu Miettinen

DRS Biennial Conference Series

This qualitative case study explores the blending of physical and digital as phygital experience at the Rovaniemi Local Heritage Museum in the very specific context of periferal Arctic Lapland. The case study builds on participatory design and provides findings and discussions on how to utilize mobile head-mounted eye tracking sensor technology and empathy map as methods in researching phygital customer experiences during the tourism customer journeys in peripheral, remotely situated micro and small-scale organisations. The findings provide tourism, service and experience design researchers, developers, and service providers with relevant information about the future challenge of phygital touchpoint design. The case …

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