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Service With A Smile: How Organizational Injustice Impacts Emotional Labor, Valeriya Shapoval 2020 University of Central Florida

Service With A Smile: How Organizational Injustice Impacts Emotional Labor, Valeriya Shapoval

Rosen Research Review

In the hospitality industry, where staff are expected to always deliver "service with a smile," organizational injustice can affect staff wellbeing and create emotional dissonance, preventing them from delivering high quality service. Dr. Valeriya Shapoval from Rosen College of Hospitality Management has documented the relationship between organizational injustice and emotional labor. Her work proposes solutions that hotel managers can implement to support their staff in achieving brand success.


Heterogeneous Impacts On Layoffs Of Changes In Brazilian Unemployment Insurance Eligibility Rules, Túlio Cravo, Christopher J. O'Leary, Ana Cristina Sierra, Leandro Justino Veloso 2020 African Development Bank

Heterogeneous Impacts On Layoffs Of Changes In Brazilian Unemployment Insurance Eligibility Rules, Túlio Cravo, Christopher J. O'Leary, Ana Cristina Sierra, Leandro Justino Veloso

Upjohn Institute Working Papers

This paper is based on the first use of program administrative data from Brazil’s unemployment insurance (UI) program to assess the impact of changes in UI eligibility criteria on layoff probabilities. We exploit exogenous program changes introduced by executive and legislative changes in 2015 to estimate impacts while accounting for the number of prior UI benefit requests. We estimate that changes in UI eligibility criteria had heterogeneous impacts distinguished by the number of prior benefit requests. We show that the 2015 changes in UI eligibility rules reduced layoffs and find evidence that the changes reduced collusion between workers and employers …


Supply Shock Versus Demand Shock: The Local Effects Of New Housing In Low-Income Areas, Brian J. Asquith, Evan Mast, Davin Reed 2020 W.E. Upjohn Institute for Employment Research

Supply Shock Versus Demand Shock: The Local Effects Of New Housing In Low-Income Areas, Brian J. Asquith, Evan Mast, Davin Reed

Employment Research Newsletter

No abstract provided.


Effects Of Unemployment Insurance Reforms In Brazil, Christopher J. O'Leary, Túlio Cravo, Ana Cristina Sierra, Leandro Justino Veloso 2020 W.E. Upjohn Institute for Employment Research

Effects Of Unemployment Insurance Reforms In Brazil, Christopher J. O'Leary, Túlio Cravo, Ana Cristina Sierra, Leandro Justino Veloso

Employment Research Newsletter

No abstract provided.


Effects Of Unemployment Insurance Reforms In Brazil, Christopher J. O'Leary, Túlio Cravo, Ana Cristina Sierra, Leandro Justino Veloso 2020 W.E. Upjohn Institute for Employment Research

Effects Of Unemployment Insurance Reforms In Brazil, Christopher J. O'Leary, Túlio Cravo, Ana Cristina Sierra, Leandro Justino Veloso

Upjohn Institute Policy and Research Briefs

No abstract provided.


The Long-Term Effects Of Labor Market Entry In A Recession: Evidence From The Asian Financial Crisis, Eleanor Jawon Choi, Jaewoo Choi, Hyelim Son 2020 Hanyang University

The Long-Term Effects Of Labor Market Entry In A Recession: Evidence From The Asian Financial Crisis, Eleanor Jawon Choi, Jaewoo Choi, Hyelim Son

Upjohn Institute Working Papers

This paper investigates the long-term effects of initial labor market conditions by comparing cohorts who graduated from college before, during, and after the 1997–1998 Asian financial crisis in South Korea. We measure the overall welfare effect by examining their labor market activities, family formation, and household finances. Using data from 20 waves of the Korean Labor and Income Panel Study, we find a substantial and persistent reduction in employment, earnings, marriage, fertility, and asset building among men who graduated during a recession. For women, limited job opportunities at graduation result in an increase in childbearing. Our results suggest that labor …


Worker Overconfidence: Field Evidence And Implications For Employee Turnover And Firm Profits, Mitchell Hoffman, Stephen Burks 2020 University of Toronto

Worker Overconfidence: Field Evidence And Implications For Employee Turnover And Firm Profits, Mitchell Hoffman, Stephen Burks

Economics & Management Publications

Combining weekly productivity data with weekly productivity beliefs for a large sample of truckers over 2 years, we show that workers tend to systematically and persistently overpredict their productivity. If workers are overconfident about their own productivity at the current firm relative to their outside option, they should be less likely to quit. Empirically, all else equal, having higher productivity beliefs is associated with an employee being less likely to quit. To study the implications of overconfidence for worker welfare and firm profits, we estimate a structural learning model with biased beliefs that accounts for many key features of the …


Latinos In The Labor Force, Phillip Granberry 2020 University of Massachusetts Boston

Latinos In The Labor Force, Phillip Granberry

Gastón Institute Publications

In 2018 a financial news and commentary website, 24/7 Wall St., ranked Massachusetts as the state with the largest economic and social disparities between Latinos and non-Latino whites. For example, median household income was shown to be slightly above $80,000 for whites and just under $40,000 for Latinos. Even more starkly, the rates of homeownership were shown as 69.3% and 26.0%, respectively.

The present report offers an in-depth look at one aspect of the disparity, namely, the difference between the median wage income of Latinos and non-Latinos (a great majority of whom in Massachusetts are non-Latino white). In 2017 …


College Attainment, Income Inequality, And Economic Security: A Simulation Exercise, Brad J. Hershbein, Melissa S. Kearney, Luke W. Pardue 2020 W.E. Upjohn Institute for Employment Research

College Attainment, Income Inequality, And Economic Security: A Simulation Exercise, Brad J. Hershbein, Melissa S. Kearney, Luke W. Pardue

Upjohn Institute Working Papers

We conduct an empirical simulation exercise that gauges the plausible impact of increased rates of college attainment on a variety of measures of income inequality and economic insecurity. Using two different methodological approaches—a distributional approach and a causal parameter approach—we find that increased rates of bachelor’s and associate degree attainment would meaningfully increase economic security for lower-income individuals, reduce poverty and near-poverty, and shrink gaps between the 90th and lower percentiles of the earnings distribution. However, increases in college attainment would not significantly reduce inequality at the very top of the distribution.


College Attainment, Income Inequality, And Economic Security: A Simulation Exercise, Brad J. Hershbein, Melissa S. Kearney, Luke W. Pardue 2020 W.E. Upjohn Institute for Employment Research

College Attainment, Income Inequality, And Economic Security: A Simulation Exercise, Brad J. Hershbein, Melissa S. Kearney, Luke W. Pardue

Upjohn Institute Policy and Research Briefs

No abstract provided.


An Illustrated Case For Unemployment Insurance Reform, Christopher J. O'Leary, Stephen A. Wandner 2020 W.E. Upjohn Institute for Employment Research

An Illustrated Case For Unemployment Insurance Reform, Christopher J. O'Leary, Stephen A. Wandner

Upjohn Institute Working Papers

We present a graphic case for unemployment insurance (UI) program reform. Through a series of illustrations summarizing historical trends, we show how the UI system has diverged from its intended purposes. Our figures show the decline of the program in addressing its essential aims of paying adequate unemployment compensation during involuntary unemployment and providing reemployment services. We illustrate the big differences in UI programs that have emerged because of the broad discretion afforded states to determine benefit generosity. We also illustrate declines in the financial means for providing benefits and reemployment services and a widening divergence among states in the …


Estimating The Impacts Of Business Assistance Programs: The Case Of The Manufacturing Extension Partnership And Multi-Year Estimates, Jim Robey, Randall W. Eberts, Kenneth Voytek 2020 W.E. Upjohn Institute for Employment Research

Estimating The Impacts Of Business Assistance Programs: The Case Of The Manufacturing Extension Partnership And Multi-Year Estimates, Jim Robey, Randall W. Eberts, Kenneth Voytek

Presentations

No abstract provided.


A Study Of Claim Resolution Structured Settlement Agreements: Final Report, Marcus Dillender, Kevin Hollenbeck, H. Allan Hunt 2020 University of Illinois Chicago

A Study Of Claim Resolution Structured Settlement Agreements: Final Report, Marcus Dillender, Kevin Hollenbeck, H. Allan Hunt

Upjohn Institute Technical Reports

The purpose of this project is to evaluate the quality and effectiveness (measured from the perspectives of workers, businesses, and the State of Washington) of structured settlement agreements (SSAs) of workers compensation claims, and to report findings to the state legislature. SSAs were introduced into the state's workers compensation system by legislative action in 2011. The evaluation will include both quantitative and qualitative analyses. Staff members will conduct statistical analysis of claims data and online survey data to garner the perspective of workers. Administrative data will be scrutinized to determine the impact of SSAs on State fund and self-insured employers. …


Supply Shock Versus Demand Shock: The Local Effects Of New Housing In Low-Income Areas, Brian J. Asquith, Evan Mast, Davin Reed 2020 W.E. Upjohn Institute for Employment Research

Supply Shock Versus Demand Shock: The Local Effects Of New Housing In Low-Income Areas, Brian J. Asquith, Evan Mast, Davin Reed

Upjohn Institute Policy and Research Briefs

No abstract provided.


“Once A Lawyer, Now A Security Guard… And Anybody Can Realize How Much It Is Hurting, Right?” The Experiences Of Deskilling Among Skilled, Minoritized Immigrants In Waterloo Region, Southwestern Ontario, Karun Karki 2020 Wilfrid Laurier University

“Once A Lawyer, Now A Security Guard… And Anybody Can Realize How Much It Is Hurting, Right?” The Experiences Of Deskilling Among Skilled, Minoritized Immigrants In Waterloo Region, Southwestern Ontario, Karun Karki

Lyle S. Hallman Social Work Theses and Dissertations

Canadian immigration policy by and large is dominated by attracting the Economic Class immigrants, with a commitment to long-term labour market goals. The employment integration of immigrants, however, shows that many highly educated and skilled immigrants are barred from practicing in their own professions. This study investigated the deskilling experiences of skilled, minoritized immigrants of the Federal Skilled Worker program, residing in Waterloo region, a mid-sized urban centre in Southwestern Ontario. Given that employment is one of the key indicators of immigrant integration, and considering the gaps in the literature, I conducted a mixed-method study that examined the factors contributing …


The Effect Of The 2014-17 Refugee Crisis On The Sicilian Labor Market, Tamara Planer 2020 CUNY Hunter College

The Effect Of The 2014-17 Refugee Crisis On The Sicilian Labor Market, Tamara Planer

Theses and Dissertations

This paper analyzes the effects of the 2014-17 migration crisis on the Sicilian labor market. I find that low-skilled Italian men experienced declines in employment and workforce participation, and both low-skilled Italian men and women experienced increases in duration of non-employment. The effects on salaries were modest and largely insignificant.


Age Discrimination And Academic Labor Markets, Sam Allgood 2020 University of Nebraska at Lincoln

Age Discrimination And Academic Labor Markets, Sam Allgood

Department of Economics: Faculty Publications

In a sample of Canadian Ph.D.’s, Warman and Worswick (2010) report that forty-two percent obtained their degree at thirty-four years of age or older. One implication is that those starting their academic career vary in age. As a result, academic labor markets provide a somewhat unique way to investigate the outcomes of workers of different age with similar work experience. This study uses a national sample of over 9,000 faculty to look at the relationship between age at the time a person earns their degree and income. Older individuals are less likely to attend graduate programs in Carnegie Research I …


Returns To Technical And Vocational Education And Training: Evidence From Zambia, Maka B. Tounkara, Chrispin Mphuka, Oliver Kaonga, Bona Chitah 2020 University of Zambia

Returns To Technical And Vocational Education And Training: Evidence From Zambia, Maka B. Tounkara, Chrispin Mphuka, Oliver Kaonga, Bona Chitah

Zambia Social Science Journal

The study seeks to investigate the returns to technical and vocational education and training (TVET) in Zambia using the 2014 Labour Force Survey (LFS). We adopt the modified Mincerian model and the fixed effects approach. We find that individuals who possessed TVET skills with certification, regardless of their gender or their place of residence, significantly earned more than their counterparts in wage employment without any TVET skills. We also find that males with vocational skills with certification significantly earned more than their female counterparts with the same TVET skills with certification, a sign of labour market discriminatory bias by employers. …


Investigating Discrimination In Major League Baseball: Not So Perfect Competition, Esteban Rivera 2020 Bard College

Investigating Discrimination In Major League Baseball: Not So Perfect Competition, Esteban Rivera

Theses - Graduate Programs in Economic Theory and Policy

In recent years, there has been a growing trend in Major League Baseball. Elite Latino players are signing long-term extensions early in their careers, years before they reach free agency. This dissertation investigates wage differentials between races among players with over six years of service time in the MLB. First, some of the reasons why Latino players are pressured into accepting extensions early in their career are presented. Then, I estimate several models controlling for different types of performance. The statistic Wins Above Replacement measures all aspects of a player’s performance, making it an ideal tool for labor market studies. …


Fair Pay To Play The Ncaa ‘Cartel’, Wynn Miller 2020 Bard College

Fair Pay To Play The Ncaa ‘Cartel’, Wynn Miller

Theses - Graduate Programs in Economic Theory and Policy

The National Collegiate Athletic Association (NCAA), which is the primary governing board for intercollegiate athletics in the United States, has been widely criticized for making huge amounts of money off of the hard work and labor of college student-athletes without paying fair compensation to those student-athletes. The NCAA’s revenue has consistently increased over the past century—however, it was not until the 1980s that the NCAA evolved into a multi billion-dollar organization. Despite the billions of dollars in revenue that its student-athletes generate on an annual basis, the NCAA has refused to share the revenue with those student athletes on the …


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