Organizational Communication Commons^™

Importance Of Communication And Emotional Intelligence In People And Project Management In The Banking Industry – A Quantitative Study Of Its Impacts, Monica Kanchan

Harrisburg University Dissertations and Theses

The regulated banking industry is ever-evolving and growing every year. Researchers indicated a close association between strong communication channels, high levels of emotional intelligence, and successful projects and people management. This thesis explores the significance of communication and emotional intelligence in enhancing project management practices in the banking industry. Emotional intelligence has been seen as an important skillset for leadership roles in creating a positive organizational culture, enhancing employee performance, and managing the various intricacies that come with working in a banking firm. Understanding the interplay and impact of these elements can help foster collaboration, motivation, and self-awareness, mitigate challenges, …

The Relationship Between Emotional Intelligence (Eq) And Project Success Rate In Japan, Daiki Tsunoda

Harrisburg University Dissertations and Theses

Despite abundant research on the relationship between emotional intelligence and project success in various industries and countries, few papers specifically focus on Japan. However, Japan’s highly hierarchical corporate structure, combined with its high-context culture, makes emotional intelligence an even more essential trait, implying a significant gap in the existing literature that could contribute to the success of Japanese project teams. This thesis intends to fill this gap by focusing on Japanese and non-Japanese professionals working in Japanese companies in Japan and determining whether there is a positive correlation between EQ levels of employees and project success rate. For this research, …

How Do They See Us?: Unhcr's Representations Of Syrian Refugees In “Every Second Counts” Campaign, Marah Khalid

Theses and Dissertations

Representation is not just an opinion; it is the recreation of realities, facts, and stories that encourage receivers, who are readers and viewers, to build perceptions of a certain topic, objects, events, and human beings. Studying the representation of refugees in the media, UN agencies, and International organizations' press releases, videos, and images has been the main focus for many scholars for decades. However, little is known about refugees' perspectives on visuals produced by UN agencies. This research tries to add to the few studies concerning the captured human object, refugees, perspective using Hall’s encoding/decoding model (Hall, 1997) to analyze …

They've Got Game

DePaul Magazine

DePaul alumni occupy positions across the sports industry. Specialized business and communication programs aim to increase those stats.

A Call To Examine Queer Instructors’ Identity Disclosures In The Classroom, Mac Clark

Feminist Pedagogy

Despite the academy and students’ attitudes progressing towards queer instructors (Boren & McPherson, 2018), there is limited scholarship regarding the disclosure of queer identities in the classroom. In ignoring issues of queer disclosure, the communication discipline fails to challenge heteronormative assumptions of instructor identity. My Critical Commentary asks feminist scholars to go beyond traditional conceptions of instructor identities to combat this marginalization. I assert researchers should prioritize deconstructing heteronormativity, apply queer theory, and revisit notions of the classroom closet in their scholarship. By doing so, I argue communication scholars will equip institutions to better support queer faculty and students alike.

Feminist Pedagogical Requirements Of Vulnerability In Writing Failure: Bad Claims And Worse Reviews, Katherine J. Denker

Feminist Pedagogy

Our students have limited perception of their faculty based on our classes, or for our graduate students in our publications. This is a potentially harmful for emerging scholars to understand faculty work only in its final form. Feminist scholars need to actively seek spaces in their courses to note the challenges and limitations of their own work[1]. In this critical commentary, I offer an overview of student standpoints, feminist possibilities and futures with less threating failures. The emotional and face threating vulnerability in failure by feminist scholars can create more welcoming failures moving forward.

Using “Slow” To Reframe Failure: Fusing Wisdom From The Slow Movement With Self-Compassion Principles To Transform Communication Failures, Christine E. Crouse-Dick

Feminist Pedagogy

This pedagogical approach invites students to critically examine conventional conceptions of failure. Informed by principles of the Slow Movement and self-compassion, this teaching activity prompts recurring reflection on who has power to define failure and how our responses to perceived failures shape our identities, relationships, and trajectories. Through reflective writing, speaking, and listening exercises, students are encouraged to reframe evaluations of communication failures with a lens that prioritizes contemplation, holistic context, self-companionship, and openness. By challenging masculinized notions of failure that lack self-compassion, this approach cultivates a growth mindset and helps students find more equitable, collectively compassionate interpretations of perceived …

Intercultural Perspectives On Managing Organizational Change In Response To Government Policy Reform: A Case Study On The Leadership Of New Oriental Education, Yihe Yang

Dissertations

In 2021, a policy aimed at addressing educational inequality triggered a significant upheaval in the private tutoring sector of China by fundamentally transforming prevailing business models and financial viability within the industry. New Oriental Education & Technology Group Inc. (New Oriental Education), one of the preeminent private tutoring enterprises in China, attracted considerable attention for its subsequent organizational change. This study explored the leadership dynamics and organizational change efforts implemented by New Oriental after the policy enactment.

The theoretical framework synthesized organizational change theory, organizational culture, and transformative leadership approaches from both Western and Chinese perspectives. It elucidated effective practices …

A Phenomenological Study On The Perceived Impact Of Bass's Four I'S Of Transformational Leadership, Yarissa Marn

Dissertations

Purpose: The purpose of this phenomenological study was to identify and describe World of Warcraft game leaders’ perceptions of the impact on their guilds regarding Bass’s 4 I’s of transformational leadership.

Methodology: This qualitative study interviewed 13 World of Warcraft game leaders who have led their guild members for at least one year. The main source of data collection was semi-structured open-ended interview questions with other resources to include artifacts. The researcher coded and analyzed data for themes and patterns.

Findings: Several domains of Bass’s Four I’s Transformational Leadership framework were found to have an impact on World of Warcraft …

An Antisemitism Academia Crisis: Communication Failure On Three Ivy League College Campuses, Rickardo W. Shuzzr

Student Theses and Dissertations

The issue of Antisemitism on college campuses in the United States has gained significant attention following the terrorist attack by Hamas on Israel on October 7th, 2023. This discriminatory behavior, hate speech versus free speech, and academia's role in the geopolitical climate have sparked protests and raised questions about the responsibility of universities today. It has even led to high-profile presidents from institutions such as Harvard, MIT, and UPenn being called to testify before a congressional oversight committee. These university presidents and others have been the subject of ongoing flak in the public sphere. As a result, there have been …

Simulating Information And Communication Applications In Employee Interaction Network Models, Matthew Kanter

Departmental Honors & Graduate Capstone Projects

Information and communication technology (ICT) use has been identified throughout its development and evolution with the Internet boom as a net positive tool for most employees and organizations in the working world. Only recently have studies regarding employees’ well-being begun to come to the forefront of research regarding these rapidly evolving technologies, however these are important issues to discuss in the context of work-life boundary management, emotional exhaustion, overwhelming stress levels, and moral disengagement among other employee well-being dimensions. To explore how employees’ well being might be influenced by ICT use, this study conducted a quantitative survey and analyzed a …

Collective Memory And Place Attachment Expressed As Communicative Constitution Of Community, Amy Jo Ellefson

Dissertations

Twenty-six residents of Ralston, Nebraska recorded oral histories for use in the city library’s 100-year anniversary celebration. The recordings build a limited history of the city and expose residents’ collective memories as a conduit to place attachment in a changing community. By positioning the City of Ralston as an organization using the Four Flows approach to the communicative constitution of organization [CCO], I examined communication by members of the organization as maintaining the city. Qualitative coding of the city’s Facebook page and narrative analysis of the oral history recordings produced identifiable categories related to collective memory, place attachment, and the …

What To Expect When Preparing To Transition For Working Abroad: Exploring Work-Focused Intercultural Transition Training, Hannah Johnson

All Graduate Reports and Creative Projects, Fall 2023 to Present

Despite living in a highly globalized world with increased travels, interactions, and migrations across both physical and mental cultural lines, many individuals are still often unprepared to interact with those who are different successfully (Kupka et al., 2008). With all these increases in travel, interaction, and migrations across cultural lines, it is essential to understand the adjustment process and the potential challenges or barriers that individuals may face when transitioning to a new culture. This project systematically examines literature on intercultural transitions to improve training for individuals traveling to another culture for work. The literature examined includes pre-departure training and …

A Performance-Based Exploration Of Vocal Anatomy And Pedagogy: Maximizing Technical, Stylistic, And Physiological Frameworks For Superlative Vocal Technique In Artistic Function, Michael J. Civitano

LSU New Orleans Theses and Dissertations

This study investigates the influence of specific frameworks in performance and vocal pedagogy on artists' capacity to enact evidence-based learning outcomes, with emphasis on vocal physiology and educator-performer relationships. Employing an experimental design, five philosophies that support capacity-building were tested across two trial settings, varying in intensity. The participant utilized narrative reasoning, diversified methods, and mentorship from specialized educators to apply frameworks. Findings indicate that, in practicing evidence-based learning and maximizing anatomic foundations of the voice, substantial developments in artistic capacity ensued. Educator-performer relationships mediate this process through reciprocal collaborations that foster capacity-building. Performers display optimal artistic capacity by effectively …

Impact Of Emotional Intelligence On Client Satisfaction In Project Management, Mousami Berawala

Harrisburg University Dissertations and Theses

This study investigates the correlation between emotional intelligence (EI) and client satisfaction in project management. It is guided by the central research question: Is emotional intelligence linked to client satisfaction? To explore this, the research is structured around Practice of EI on Leadership and Junior level and impact on client satisfaction, the impact of varying work environments, including remote, hybrid, office-based, and site-based settings, on project outcomes post-pandemic; differences in EI practices across countries and the effect of diverse work cultures; the comparison of EI application across different fields, with a focus on work-life balance and industry-specific practices in banking, …

Appreciative Inquiry For A Supportive Climate, Ann Liao

Proceedings of the New York State Communication Association

Most of the nonprofit organizations rely heavily on volunteers. In a service-learning course that works with nonprofit community partners, it is important to foster a supportive climate. Traditional problem-solving procedures typically involve identifying a problem, brainstorming for possible solutions, evaluating possible solutions, and implementation. With positive framing, a traditional problem-solving approach could be transformed by the method of appreciative inquiry. Traditional problem-solving approach is weaknesses-based, and appreciative inquiry is strengths-based. This paper demonstrates that appreciative inquiry is more effective in building a supportive climate when working with nonprofit community partners. Appreciative inquiry starts with discovering the successes of an organization, …

Ua68/17 Wku Dance: Creating, Thinking, Artists, Wku Theatre & Dance

WKU Administration Documents

Newsletter created by and about the WKU Dance Program.

Ua45 Registrar Update, Wku Registrar

WKU Administration Documents

Newsletter created by and about the WKU Registrar's office.

Nbc Peacock North Spring 2024 Newsletter, Peacock North Staff

NBC Peacock North Newsletter

Highlights include: Marilyn's Page -- Kenneth Roy Edmundson Remembers -- SNL Scene Shop Carpenter for Every Episode -- Steve Cimino on Lorne Michaels --Silent Microphones -- Spring Lunch Reservation Form

Nbc Peacock North Summer 2024 Newsletter, Peacock North Staff

NBC Peacock North Newsletter

Highlights include: Connie Chung’s Memoir Coming September 17, 2024 -- Cal Siemer’s Journey from NBC to Las Vegas -- Spring Luncheon Photos -- Joe Michaels on High Point University’s New TV Studio for Broadcast and VR -- Chuck Scarborough Celebrates 50 years at NBC New York -- Silent Microphones