Interpersonal and Small Group Communication Commons^™

Universal Design For Belonging: Living And Working With Diverse Personal Names, Karen E. Pennesi

Anthropology Publications

There is great diversity in the names and naming practices of Canada’s population due to the multiple languages and cultures from which names and name-givers originate. While this diversity means that everyone encounters unfamiliar names, institutional agents who work with the public are continually challenged when attempting to determine a name’s correct pronunciation, spelling, structure and gender. Drawing from over a hundred interviews in London (Ontario) and Montréal (Québec), as well as other published accounts, I outline strategies used by institutional agents to manage name diversity within the constraints of their work tasks. I explain how concern with saving face …

A Preliminary Investigation Of Empirically Based And Spiritually Based Marital Enrichment Programs, Laura Jacobi

Communication Studies Department Publications

Similarities and differences of two empirically based marital enrichment programs, Prevention and Relationship Enhancement Program (PREP) and Couple Communication (CC), and two spiritually based marital enrichment programs, Couples’ Temperament Workshop and Heirs Together were examined. Using published literature and observation, foundations, goals, content, and outcomes were considered. Programs contained similar goals and content, with core curriculum surrounding communication skills and conflict management. Although outcome information is unavailable upon the spiritually based programs, it is possible that these programs may be as effective as empirically based programs validated through research considering the similarities in core curriculum; however, research is needed to …

A Case Study Exploration Of Strategies To Improve First-Line Supervisor Problem-Solving Abilities In The Retail Supermarket Industry, John E. Jarvis, Irene A. Williams

International Journal of Applied Management and Technology

First-line supervisors in U.S. retail organizations are unable to resolve nearly 34% of typical daily customer problems for their organizations. The purpose of this single-case study was to explore the strategies retail supermarket managers have used to improve first-line supervisor problem solving abilities within a retail supermarket company in Winston-Salem, North Carolina. Data were collected from semistructured interviews with four retail store manager participants with a successful record of improving first-line supervisor problem solving abilities. Based on inductive data analysis and methodological triangulation of the data collected, four themes emerged after the data analysis: (a) the importance of communicating expectations …

Love-Bombing: A Narcissistic Approach To Relationship Formation, Claire C. Strutzenberg, Jacquelyn D. Wiersma-Mosley, Kristen N. Jozkowski, Jennifer N. Becnel

Discovery, The Student Journal of Dale Bumpers College of Agricultural, Food and Life Sciences

The current study examined the relationship between attachment style, self-esteem, and narcissism as they pertain to behavioral tendencies, termed love-bombing behaviors, among a sample of young adult millennials. Love-bombing was identified as the presence of excessive communication at the beginning of a romantic relationship in order to obtain power and control over another’s life as a means of narcissistic self-enhancement. Millennials have shown a drastic increase in narcissism compared to generations prior, and the need for psychological services on college campuses has also increased. This study sought to establish empirical evidence for the presence of love-bombing behaviors amongst millennials as …

Support For Friends And Family Members Of Incarcerated Individuals, Brandon M. Goodman

Masters Theses

The aim of this thesis is to investigate and identify communication practices that affect incarcerated individuals and their families, specifically focusing on emotions and family communication patterns. Statistics show that there is a need for this type of research into support for loved ones of incarcerated individuals. This thesis then identifies the uses of theory and concepts related to family communication, emotions, and identity. The thesis also provides an overview of previous research on communication and incarceration, including interdisciplinary research crossing into sociology, as well as social interaction, family studies and more. In conclusion, the thesis argues that prisonization is …

Managing Multiple Goals In Opioid Prescription Communication: Perspectives From Trauma Physicians, Elizabeth T. Adams

Theses and Dissertations--Communication

Prescription opioids and heroin account for more than half of all drug overdose fatalities, claiming an estimated 91 American lives every day (Rudd, Seth, David, & Scholl, 2016). The ongoing opioid epidemic represents a tremendous burden to the national economy and healthcare system (Rudd, Aleshire, Zibbell, & Gladden, 2016). In 2016, the Centers for Disease Control and Prevention and the White House Office of National Drug Control Policy proposed action to train prescribers on the proper dispensing of opioids, which are indispensable pharmacologic resources for treating acute pain resulting from trauma or surgery. This study examines the prescribing practices of …

Face Threat Mitigation In Feedback: An Examination Of Student Apprehension, Self-Efficacy, And Perceived Emotional Support, Alexis A. Hadden

Theses and Dissertations--Communication

This experimental study examined the effects of an instructor’s face threat mitigation tactics on student self-efficacy for learning and perceived emotional support from the instructor in a written feedback setting. Participants (N = 401) were randomly assigned to one of four feedback scenarios in which level of face threat mitigation and instructor age and status were manipulated. Student grade orientation and state feedback apprehension were measured prior to being exposed to the feedback scenario. Results indicate that high face threat mitigation is positively associated with student self-efficacy for learning and perceived emotional support from the instructor. Results also revealed …

What Went Right: Interactional Strategies For Managing Crisis Negotiations During An Emergency Service Call, Angela Garcia

Natural & Applied Sciences Faculty Publications

This article is a conversation analytic investigation of an emergency service call in which a hostage in a school shooting played a dual role during the ongoing emergency—the role of 911 caller and the role of de facto crisis negotiator. The analysis will show how the caller used techniques such as footing shifts, tone of voice shifts, self-disclosure, and active listening techniques (including continuers, questions, repeats, and paraphrases) to successfully keep the conflict from escalating, maintain the autonomy of the intruder, and negotiate his surrender while working in collaboration with the 911 call taker.

Dialogic Praxes In Gabriel Marcel’S Philosophy: Hope For Being In A Technological World, Margaret M. Mullan

Electronic Theses and Dissertations

In a technological age, communicators report conflicting experiences of presence and absence, connection and isolation. Dislocation, distraction, and disconnection present challenges for dialogue and reveal a world broken by technology. A world broken by technology invites a response. Philosopher Gabriel Marcel (1889-1973) offers insightful reflections on ways of being in a broken world. Marcel’s philosophical reflections on body, reflection, intersubjectivity, and technology form the primary content for this dissertation.

In Chapter One, Gabriel Marcel, philosopher, playwright, and international speaker, is introduced as participant in twentieth-century Paris, France. Marcel’s philosophy emerged in response to his societal, technological, and cultural contexts. Chapter …

Online Dating Applications And The Uses And Gratifications Theory, Lindsey T. Bryden

EWU Masters Thesis Collection

Online dating has become an intricate part of today’s society, especially for the younger generation. Now, more than ever, it is accessible by the click of a button because online dating has gone through an evolution and is now readily available on a person’s mobile device. The most popular online dating applications are Tinder and Bumble, both strictly on mobile devices. This thesis seeks to examine how the Uses and Gratifications theory can be applied to online dating. This is to understand why 1) the Uses and Gratifications theory is a common theme, and 2) the representation differences amongst genders …

Arctic Research Collaborations Among Agencies: A Case Study Analysis Of Factors Leading To Success Within The Interagency Arctic Research Policy Committee, Meredith Clare Lavalley

Bard Center for Environmental Policy

The Arctic is changing rapidly as average temperatures rise. As an Arctic nation, the United States is directly affected by these changes. It is imperative that these changes be understood to make effective policy decisions. Since the research needs of the Arctic are large; 14 Federal agencies have Arctic research programs. As a result, the government regularly works to coordinate Federal Arctic research in order to reduce duplication of effort and costs, and to enhance the research’s system perspective. The government’s Interagency Arctic Research Policy Committee accomplishes this coordination through its Five-year Arctic Research Plans and Collaboration Teams, which are …

The Reflection And Reification Of Racialized Language In Popular Media, Kelly E. Wright

Theses and Dissertations--Linguistics

This work highlights specific lexical items that have become racialized in specific contextual applications and tests how these words are cognitively processed. This work presents the results of a visual world (Huettig et al 2011) eye-tracking study designed to determine the perception and application of racialized (Coates 2011) adjectives. To objectively select the racialized adjectives used, I developed a corpus comprised of popular media sources, designed specifically to suit my research question. I collected publications from digital media sources such as Sports Illustrated, USA Today, and Fortune by scraping articles featuring specific search terms from their websites. This experiment seeks …

Negotiating Strengths, Mary Whisner

Librarians' Articles

Ms. Whisner muses on identifying and evaluating one’s strengths, especially in the interviewing context.

Brunswick Educational Access Television Social Media Campaign, Nicole Rhoades

Williams Honors College, Honors Research Projects

This social media campaign is to be executed by student managers within the Brunswick Schools Video Program. The Video Program provides journalistic experience to young students by immersing them in print and broadcast journalism that is provided to the Brunswick-area through Brunswick Educational Access Television.

Sensemaking In Honors Scheduling, James Rowland

Electronic Theses and Dissertations

Honors courses offer students unique opportunities such as smaller class sizes, applied application of knowledge, and a closer mentorship with the faculty member. Through observation, there are some cases where courses have regularly been cancelled every term due to low enrollment. When these courses are often canceled, it can impact the honors program ability to continue to offer courses to the students. Using Weick's work on Sensemaking and principles of analyzing organizational culture, the study addressed how honors students are impacted by course cancellations and how they communicate about the impact. Through two focus groups with a total of eleven …

Let's Talk About How We Talk: Communication Agreements In The Library Workplace, Kabel Nathan Stanwicks

University Libraries Faculty Scholarship

Purpose: This chapter introduces a new tool, termed the Communication Agreement, for enhancing communication in the library workplace. The chapter defines the communication agreement, provides discussion questions for forming a communication agreement, provides examples of how communication agreements are beneficial to a diverse library workforce, and provides strategies to informally assess communication agreements’ effectiveness.

Practical implications: Communication problems in diverse library workplaces can lead to, or exacerbate, conflict between employees. Generational, cross-cultural, gender, and other differences can lead to misunderstandings and conflict between employees. The communication agreement provides library managers with a tool to bridge differences in communication styles …

Improving Planning: Quantitative Evaluation Of The Premortem Technique In Field And Laboratory Settings, Madeline Peabody

Dissertations, Master's Theses and Master's Reports

This thesis compares different plan evaluation techniques in a series of experiments. The Premortem plan evaluation method can help people reduce overconfidence and generate more reasons a plan might not succeed. This research evaluates the extension of the Premortem to shorter planning time periods, evaluates the effectiveness with team generated and executed plans, and compares the use of this technique among individuals and teams. In Experiment 1, 52 Army Cadets operating in teams completed six time-constrained field exercises that required planning, half using the Premortem and half using a standard Military plan evaluation process. When teams used the Premortem they …

Beyond The Bike; Identity And Belonging Of Free Cycles Members, Caitlyn Lewis

Graduate Student Theses, Dissertations, & Professional Papers

A qualitative analysis was conducted at the community bicycle shop, Free Cycles, in order to examine participants’ identities and belonging within a community of practice. Semi-structured interviews with 19 members of the community and 50 hours of participant observation were conducted. Data analysis followed the grounded theory methodology of Strauss and Corbin (1990). Four research questions were proposed to examine the ways participants at Free Cycles identified with the bicycle-related practices of bicycle riding and maintenance, co-constructed the collective organizational identity, and developed a sense of belonging within the community amongst other members. The constructs of identity and belonging were …

Collaborative Practices Among Professionals In Special Education Workplaces, Shannon Lynne Coughlin

Honors Theses and Capstones

The aim of this study is to examine collaborative relationships existing among professionals working in special education and specifically the relationships between school-based speech-language pathologists (SLPs) and elementary school classroom teachers. A survey was administered to classroom teachers in New Hampshire. The first part of the survey asked teachers their opinions regarding the extent to which SLPs should be collaborating with teachers. The second part of the survey asked teachers to estimate how often they engaged in collaborative practices with the SLP currently working in their school. Results indicated that teachers would prefer SLPs to spend significantly more time in …

Strategi Komunikasi Guru Sma Islam Terpadu Dalam Menghasilkan Siswa Yang Unggul, Chatia Hastasari, Suranto Aw, Benni Setiawan

Informasi

The study aims to explain how the concept of integrated Islamic and the strategy of the
teacher in SMA IT Abu Bakar Yogyakarta and SMA Muhammadiyah 1 Yogyakarta produce
the superior students. It refers to the development of SMA IT which always puts ethics,
religion and the quality of the students. However, the main key to produce the superior
students is the role of professional teacher who encourages the strong characteristic of
students. The method of this research is qualitative and takes place in SMA IT Abu Bakar
and SMA Muhammadiyah 1 Yogyakarta. Furthermore, the samples of this research consist …