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Articles 1 - 30 of 4082
Full-Text Articles in Industrial and Organizational Psychology
Trauma Processing And Sleep Inconsistencies In Firefighters: A Proposed Program To Bridge Gaps And Set Heroes Up For Success, Megan Griffin
Trauma Processing And Sleep Inconsistencies In Firefighters: A Proposed Program To Bridge Gaps And Set Heroes Up For Success, Megan Griffin
Graduate School of Professional Psychology: Doctoral Papers and Masters Projects
This doctoral paper presents a comprehensive review of the literature supporting the need for an integrated training program addressing sleep disruption, trauma exposure and processing, and substance use as a self-medication strategy among firefighter populations. Drawing on empirical research, the paper examines the prevalence and interaction of posttraumatic stress disorder (PTSD), moral injury, sleep disturbances, and substance use within this occupational group. The introduction provides operational definitions of PTSD and moral injury and synthesizes existing research on trauma exposure, sleep impairment, and substance use functions among firefighters. The literature review also highlights evidence-based, exposure informed interventions to facilitate adaptive trauma …
Ai-Based Pilot Fatigue Monitoring For Enhanced Aviation Safety, Joshua Henderson, Alexander Landau, Braxton Moor, Jacky Yang, Caleb Difabio
Ai-Based Pilot Fatigue Monitoring For Enhanced Aviation Safety, Joshua Henderson, Alexander Landau, Braxton Moor, Jacky Yang, Caleb Difabio
Discovery Day - Daytona Beach
Pilot fatigue remains a persistent systemic operational hazard in commercial aviation because it can degrade attention, reaction time, decision-making, and crew coordination during safety-critical phases of flight. Although regulatory duty-time limits and Fatigue Risk Management Systems provide baseline protections, these controls rely heavily on voluntary reporting and post-event analysis, which may fail to detect fatigue in real time. The purpose of this project was to design and evaluate an artificial intelligence-enabled fatigue monitoring concept intended to reduce undetected pilot fatigue risk within the airline Safety Management System framework. The study applied a structured research approach including a literature review to …
Human Factors Challenges In Automated Flight Operations, Jorge Ivan Gonzalez Rivera, Zoe Guyette, Emma Hatten, Katie Huynh, Benjamin Marsh
Human Factors Challenges In Automated Flight Operations, Jorge Ivan Gonzalez Rivera, Zoe Guyette, Emma Hatten, Katie Huynh, Benjamin Marsh
Discovery Day - Daytona Beach
Automation complacency, a critical aviation hazard, is commonly seen amongst flight crews in high-automation commercial flight decks. This issue occurs when over-reliance on automated systems leads to a decline in manual flying expertise and situational awareness, posing a severe risk of loss of control in-flight (LOC-I) and catastrophic accidents. To bridge the safety gap between current operational demands for efficiency and the regulatory requirement for pilot proficiency, this study proposes the Manual Flight Compliance and Monitoring System (MFCMS). This solution integrates engineering and administrative controls to reduce automation-related risks by mandating 15 minutes of manual flight per hour during cruise …
Repairing Workplace Trust: A Process-Based Classroom Exercise For Management Education, Luke A. Langlinais Ph.D.
Repairing Workplace Trust: A Process-Based Classroom Exercise For Management Education, Luke A. Langlinais Ph.D.
Posters
Trust is essential in every workplace, but conflicts, mistakes, and broken promises are inevitable. This project develops an experiential classroom exercise in which students diagnose workplace trust violations, examine the perspectives and emotions of both parties, and practice selecting and communicating evidence-based reparative actions. The exercise translates organizational behavior research into a practical learning experience that develops not only managerial competence but also the character, empathy, and relational wisdom needed to build healthy organizations and promote human flourishing.
I gratefully acknowledge peer review feedback on this project, and I am accountable for writing of this product without generative AI and …
What Makes Implicit Bias Training Effective? An Examination Of Training Program Interventions And K-12 Educator Experiences, Kyleigh K. Mcaloon
What Makes Implicit Bias Training Effective? An Examination Of Training Program Interventions And K-12 Educator Experiences, Kyleigh K. Mcaloon
McNair Summer Research Program
Differences in disciplinary referrals based on race have led many to argue that bias may influence disciplinary decisions. Implicit bias (IB) training is designed to address such disparities by raising awareness of biases that may impact assessment of behavior and disciplinary decisions. In recent years, many have questioned the validity of IB as a construct and also the potential impact of training. Some scholars argue that these programs fail to produce meaningful behavioral change and may unintentionally reinforce or increase bias. The aim of the present study was to investigate how individuals receive and respond to such training. Sixteen K-12 …
Attrition Of The Midwifery Workforce: Understanding Factors Associated With Leaving The Profession, E. Brie Thumm, Amy H. Goh, Elizabeth G. Phillips, Zachary Giano
Attrition Of The Midwifery Workforce: Understanding Factors Associated With Leaving The Profession, E. Brie Thumm, Amy H. Goh, Elizabeth G. Phillips, Zachary Giano
College of Health Professions Faculty Papers
OBJECTIVE: To understand why advanced practice midwives (certified nurse-midwives and certified midwives) leave the workforce.
STUDY SETTING AND DESIGN: A multi-method, multi-source investigation included secondary analysis of certification data of advanced practice midwives and a cross-sectional online survey with closed- and open-ended items. Advanced practice midwives' active certification data were used to compare self-reported demographic characteristics of advanced practice midwives who reported working in the discipline of midwifery to those who did not (n = 9704). A survey was conducted in 2022 with individuals who allowed their certification to lapse between 2017 and 2021 (n = 303) and individuals who …
Development And Validation Of A Multidimensional Measure Of Role Ambiguity: Integrating Nlp-Based Factor Analytic Techniques With Traditional Psychometrics, Md Allama Ikbal Sijan
Development And Validation Of A Multidimensional Measure Of Role Ambiguity: Integrating Nlp-Based Factor Analytic Techniques With Traditional Psychometrics, Md Allama Ikbal Sijan
Theses, Dissertations and Culminating Projects
This dissertation developed and validated the Multidimensional Role Ambiguity Scale (MRAS), a measure that separates role ambiguity into five subdimensions: goal/expectation/responsibility ambiguity, process ambiguity, priority ambiguity, behavior ambiguity, and performance criterion ambiguity. Although role ambiguity is one of the most studied role stressors in organizational research, it has been measured largely as a single global score, a practice that masks differences among its facets and may explain the inconsistent criterion relationships reported in prior work. Scale development followed the three-step framework of Singh and Rhoads (1991). Thirty items were generated from working definitions grounded in role theory, and fifteen research …
Navigating The Dark Side: Emotional Labor's Impact On Hr Professionals' Wellness, Esmeralda Amelia Rendon
Navigating The Dark Side: Emotional Labor's Impact On Hr Professionals' Wellness, Esmeralda Amelia Rendon
Electronic Theses and Dissertations
This qualitative descriptive study was designed to document and describe how female-identifying human resource (HR) generalist practitioners serving as sole or primary employee relations practitioners in small- to medium-sized organizations across the United States experience and manage emotional labor in their roles, cope with its demands, and how these experiences impact their wellness and perceptions of organizational support. Despite the centrality of emotional labor (EL) in human resource professionals’ (HRPs) roles, little was known about how HRPs in these underresourced environments cope with these demands. Data were collected through semistructured virtual interviews with eight participants and analyzed using Braun and …
How Psychological Capital Promotes Student Flourishing: Mediating Effects Of Career Adaptability And Study Engagement, Sana Nisar, Adnan Adil, Sultan Shujja, Samina Rashid
How Psychological Capital Promotes Student Flourishing: Mediating Effects Of Career Adaptability And Study Engagement, Sana Nisar, Adnan Adil, Sultan Shujja, Samina Rashid
Journal of Social, Behavioral, and Health Sciences
In today’s rapidly evolving academic and occupational landscape, understanding the psychological resources that support student well-being is critical. This study investigates the predictive role of academic psychological capital (PsyCap) in fostering flourishing among Pakistani university undergraduates, specifically identifying the mediating mechanisms of career adaptability and study engagement. Grounded in career construction theory and the JD-R model, the research contributes to theory by positioning PsyCap as a key personal resource that facilitates adaptive capacity and meaningful engagement. Data from 350 undergraduates in public-sector universities were analyzed using path analysis. Results revealed that PsyCap significantly predicted flourishing (β = .35, p …
Stop Blaming My Users: Illumination Of The Technocentric Mythos Bias, Ervin H. Frenzel, Richard Lightcap
Stop Blaming My Users: Illumination Of The Technocentric Mythos Bias, Ervin H. Frenzel, Richard Lightcap
Journal of Cybersecurity Education, Research and Practice
Abstract -This conceptual essay addresses the need for systemic and systematic transdisciplinary analytical techniques within cybersecurity and technical security. This conceptual essay is contingent upon recognition that cybersecurity is not simply technical in nature, it does not need an adversary, and more importantly it is based upon systems engineering and systems thinking. The essay contributes a socio-technical attribution chain and field-specific ontology/taxonomy which distinguish user-triggered events from root causes, latent conditions, technical debt, validation failures, governance failures, and attribution bias before assigning responsibility to end users. It systematically defines an ontology inclusive of developer technical debt, organizational debt arising from …
Francis Bacon As Philosopher Of Leadership: The Essays As Manual For Values-Based Leaders, Matthew Sharpe
Francis Bacon As Philosopher Of Leadership: The Essays As Manual For Values-Based Leaders, Matthew Sharpe
The Journal of Values-Based Leadership
This essay presents the case for Francis Bacon as what we would today term a leadership theorist avant la letter, focusing on the development of the character of leaders, faced with all the pressures of their role. We aim to show Bacon's leadership theory at once anticipates without directly embodying contemporary leadership theories (in part 1): not only presenting a robust moral vision for leadership, as serving the public good (part 2), but differentiating characteristic kinds of “followers,” with their strengths, weaknesses, and characteristic vices, and realistically addressing how to best lead them (Part 3); and providing ten "how …
Fraud And Focus: Examining Self-Control Strategies In Students Experiencing Impostor Phenomenon, Francesca Angela Catalano
Fraud And Focus: Examining Self-Control Strategies In Students Experiencing Impostor Phenomenon, Francesca Angela Catalano
Theses and Dissertations
Impostor phenomenon (IP) is a common experience among individuals in achievement contexts characterized largely by feelings of self-doubt, attributions of success that focus on external factors, and beliefs that one is “fooling” others about their competence. Current research suggests the effects of IP are complex (e.g., IP is associated with higher grade point average and productivity but also self-handicapping, psychological distress, and difficulties adjusting to college). To better understand these complex effects, this study proposes a self-control perspective for IP, where this phenomenon is seen as involving additional self-control burdens. Specifically, the study examines whether IP is associated with grade …
The Problem With People: Signed Language Interpreter Disposition Match And Attrition, Dawn M. Wessling
The Problem With People: Signed Language Interpreter Disposition Match And Attrition, Dawn M. Wessling
Journal of Interpretation
In the United States, communication access is a legislated right for Deaf people in many settings; however, recent data suggest that the number of signed language interpreters does not meet current service demand. This multiple‑case study contributes to understanding interpreter attrition by examining how disposition mismatches between novice interpreters and more experienced co‑interpreters influence early exit from the field. Attrition among novice interpreters may exacerbate demand–supply imbalances and contribute to persistent shortages in interpreting services.
This study draws on applied and organizational psychology frameworks, specifically attraction, selection, and attrition (ASA) theory and person–organization fit (P–O fit). Using these theoretical lenses, …
Balancing Our Capacity To Serve: A Phenomenological Exploration Of Black Women Navigating Personal, Professional, And Community Leadership Roles, Shemeka K. Brathwaite
Balancing Our Capacity To Serve: A Phenomenological Exploration Of Black Women Navigating Personal, Professional, And Community Leadership Roles, Shemeka K. Brathwaite
Student Theses
This phenomenological study explores the lived experiences of Black women community leaders as they navigate a balance between their professional, personal, and community leadership roles. The research design uses the theoretical frameworks of Black Feminist Intersectionality and Role Theory, specifically addressing the cultural burdens imposed by the Strong Black Woman archetype, which adds additional role strain. The study began with a questionnaire completed by 54 Black women community leaders, followed by 20 in-depth, semi-structured interviews selected from this pool. The study’s key findings are illustrated in a Black Women’s Sustainable Community Leadership Framework. Black women community leaders exude high self-efficacy, …
Understanding Moral Injury In Emergency Department Clinicians: Predictors, Outcomes, And Evidence Gaps, Rose Doering Lightspeed
Understanding Moral Injury In Emergency Department Clinicians: Predictors, Outcomes, And Evidence Gaps, Rose Doering Lightspeed
University Honors Theses
Moral injury (MI) is an emerging construct for understanding clinician distress in high-acuity healthcare settings, yet its application to Emergency Department (ED) clinicians remains limited. MI refers to psychological distress resulting from exposure to, or participation in, situations that conflict with deeply held moral or ethical standards, often due to systemic or organizational constraints. Although prior research has examined MI in heterogeneous healthcare samples, the ED remains underexamined despite its unique combination of high patient acuity, throughput pressure, and resource limitations.
This review synthesizes literature on MI among healthcare workers with a focus on ED clinicians, drawing on Industrial-Organizational psychology …
Patient-Reported Distress And Anxiety During Cone-Beam Ct Imaging Sessions With Increased Gantry Rotation Speeds, Atefeh Rezaei, Alex T. Price, Theodore H. Arsenault, Runyon Woods, Rojano Kashani, Angela Y. Jia, Daniel E. Spratt, Clair R. Kueny, Lauren E. Henke
Patient-Reported Distress And Anxiety During Cone-Beam Ct Imaging Sessions With Increased Gantry Rotation Speeds, Atefeh Rezaei, Alex T. Price, Theodore H. Arsenault, Runyon Woods, Rojano Kashani, Angela Y. Jia, Daniel E. Spratt, Clair R. Kueny, Lauren E. Henke
Psychological Science Faculty Research & Creative Works
Introduction We conducted a prospective imaging clinical trial to evaluate rapid cone-beam computed tomography (CBCT) imaging on a C-arm linear accelerator. As part of this trial, we evaluated patient-reported anxiety and distress before and after imaging sessions to evaluate the impact of increased gantry rotation speed on patient experience. Materials and methods Forty patients undergoing radiotherapy (RT) as part of standard clinical care were separately imaged using CBCT imaging on a C-arm linear accelerator with faster gantry rotation (1.5 rpm versus standard 1.0 rpm speed used clinically) as part of an imaging clinical trial. Patient anxiety and distress were evaluated …
Interrupted By Design: The Impact Of Push Notifications On Stress And Task Performance, Mia Hohmann
Interrupted By Design: The Impact Of Push Notifications On Stress And Task Performance, Mia Hohmann
University Honors Theses
As digital communication becomes unavoidable at work, notifications have become one of the most common and overlooked sources of interruption. Drawing from current technostress literature, this study investigates how notifications impact acute and perceived stress as well as task speed and accuracy. In an experimental setting, employed university students (N = 35) completed a data-entry task while receiving either no notifications, task-relevant notifications or task-irrelevant notifications to examine how different types of digital interruptions influenced stress and performance. Stress was measured through a pre- and post-task survey and performance was assessed through both speed and accuracy. Although results showed significant …
Psychological Architecture: Evaluating The "Greenhouse Model" As A Structural Standard For Lgbtq+ Well-Being, Ava Lee
University Honors Theses
Traditional LGBTQ+ mental health frameworks often conceptualize psychological safety as a matter of individual endurance. This paper critiques this focus on adaptive resilience, which systematically shifts responsibility from institutions to individuals. To counter this, the study introduces "Psychological Architecture," a framework viewing social environments as constructed infrastructures that can either support or undermine queer well-being. The model contrasts performative "Glasshouses," which prioritize visibility over safety, with engineered "Greenhouses" that nurture sustainable safety through three sequential pillars: Authentic Representation (walls), Emotional Validation (insulation), and Vocal Activism (ventilation).
Grounded in the findings of a 2024 qualitative pilot study of a queer roller …
Ministry Leaders Applying Psychological Theories To Overcome Apathy: A Case Study, Glen A. Bowman
Ministry Leaders Applying Psychological Theories To Overcome Apathy: A Case Study, Glen A. Bowman
The Scholarship Without Borders Journal
This case study examines the persistent challenge of congregational apathy and the efficacy of integrating psychological motivational theories to revitalize a stagnant church culture. The research focuses on a congregation in California’s Central Valley characterized by a "lukewarm" spiritual atmosphere in much of its leadership and membership. The case study follows a newly appointed minister—representing a different age bracket and cultural background—as he navigates the resistance of an entrenched, change-averse leadership team. The researcher evaluated the practical application of three psychological frameworks to combat complacency and found that the Action-Trait Theory proved itself as the most successful method. The theory …
The Kaleidoscope At Work: Examining Women’S Employee Engagement Through The Kaleidoscope Career Model, Alyssa Hope Lopez
The Kaleidoscope At Work: Examining Women’S Employee Engagement Through The Kaleidoscope Career Model, Alyssa Hope Lopez
Industrial-Organizational Psychology Dissertations
Employee engagement among women has historically been subsumed within general employee engagement research. Additionally, employee engagement is often conceptualized as independent from one’s career stage. The present study explored these assumptions by examining employee engagement among women and how organizational factors may differentially promote engagement across career stages. The Kaleidoscope Career Model served as the theoretical foundation, proposing that authenticity, balance, and challenge are particularly salient for women in early-, mid-, and late-career stages, respectively. The current study evaluated how career stage moderated the relationship between these three factors and employee engagement. A sample of women (N = 360) …
Behind The Bar: Empathy Burnout's Impact On Lawyers' Job Competency, Eva L. Newkirk
Behind The Bar: Empathy Burnout's Impact On Lawyers' Job Competency, Eva L. Newkirk
Honors Projects
It is well established within psychological literature how burnout develops among human service professionals including nurses, therapists, police officers, and first responders. Despite facing the same kinds of risks for burnout development by helping professions, especially trauma and stressful client relationships, the development and consequences empathy burnout have been under-researched in lawyers. This project aims to explore existing literature around burnout and empathy as related to job competency in legal professionals and develop a survey that explores empathy as a potential indirect mediating variable from burnout to employee engagement. The article additionally discusses the pathway from second-hand trauma to empathy …
The Worker Voice Gap: How Much Say Do Workers Want—And How Much Do They Actually Experience?, Alexander Hertel-Fernandez, Thomas A. Kochan
The Worker Voice Gap: How Much Say Do Workers Want—And How Much Do They Actually Experience?, Alexander Hertel-Fernandez, Thomas A. Kochan
Upjohn Institute Policy Papers
•The worker voice gap—the difference between the influence that workers want and what they experience—is very large. Nearly three-quarters of American workers want more voice at work than they currently have in three key areas: 1) compensation, 2) working conditions, and3) use of new technologies at work.
• The voice deficit is largest for compensation, but majorities of workers also express voice gaps over working conditions and the use of new technologies in their workplaces.
•Although voice gaps are relatively widespread, women tend to report larger voice gaps than men, and younger and middle-aged workers tend to report larger gaps …
Photovoice As A Resilience Tool For Helping Professionals In Complex Trauma Work, Pamela Lie
Photovoice As A Resilience Tool For Helping Professionals In Complex Trauma Work, Pamela Lie
Expressive Therapies Dissertations
Helping professionals (HPs) working with complex trauma operate in emotionally demanding environments that place them at increased risk of burnout, secondary traumatic stress, and compassion fatigue. Resilience has therefore been identified as an important resource for sustaining well-being and effective practice. While photovoice has shown potential as a participatory approach for fostering resilience across diverse populations, its application among HPs engaged in complex trauma work, particularly within Asian contexts, remains limited. This study examined how seven HPs engaged in complex trauma work from a single organization in Singapore experienced and perceived photovoice as a resilience-building tool. The study employed a …
Neurodiversity In The Workplace: Organizational Approaches To Supporting Neurodiverse Employees, Madison Vasquez
Neurodiversity In The Workplace: Organizational Approaches To Supporting Neurodiverse Employees, Madison Vasquez
M.S. in Leadership
Despite growing conversation around neurodiversity in the workplace, many organizations lack clear understanding and structured strategies to support neurodivergent employees. This study examines existing research on how organizations can more effectively support neurodiverse employees across the employee lifecycle. Using a qualitative literature review, this study addresses the research question by examining literature on neurodiversity within workplace contexts. This includes investigating common representations of neurodiversity and reviewing the strengths and challenges of neurodiverse individuals, including those who have autism, ADHD, and other forms of neurodivergence. The study also reviews workplace barriers, support strategies, and organizational outcomes identified across the literature. Key …
Hidden Workload In Emergency Medicine: Examining The Role Of Outside-Of-Shift Duties In Emergency Physician Fatigue, Sarah Meyer
Hidden Workload In Emergency Medicine: Examining The Role Of Outside-Of-Shift Duties In Emergency Physician Fatigue, Sarah Meyer
All Theses
Emergency physicians (EPs) face high rates of burnout. In addition to well-known stressors, such as fatiguing shift work schedules and intense emotional and cognitive demands faced during clinical shifts, many EPs must also attend to certain outside-of-shift duties (OSDs)–extra-clinical role responsibilities that are expected but not always formally tracked or compensated. These duties often occur during times when EPs are expected to rest and recover from shift work. Despite concerns surrounding burnout in emergency medicine and beliefs among EPs that OSDs contribute to burnout, the effects of OSDs have rarely been studied. Using daily and weekly surveys across 28 days, …
Impostor Thoughts At Work: Examining The Relationship Between Impostor Thoughts, Employee Well-Being, And Coworker Support, Nikitha Sara Mohan
Impostor Thoughts At Work: Examining The Relationship Between Impostor Thoughts, Employee Well-Being, And Coworker Support, Nikitha Sara Mohan
Theses, Dissertations and Culminating Projects
Most individuals experience impostor thoughts; however, limited construct clarity has hindered efforts to effectively examine their relationship with employee outcomes (Gullifor et al., 2021). To address this limitation, the present study adopts a sociocognitive perspective, conceptualizing impostor thoughts as beliefs that others overestimate one’s competence at work (Clance & Imes, 1978; Tewfik, 2022). Specifically, this research investigates workplace impostor thoughts and their associations with indicators of employee well-being, including job-related negative affect, burnout, physical symptoms, and perceived self-competence. Additionally, the study examines coworker support as a potential moderating factor in these relationships. A mixed-methods approach was employed. Quantitative data were …
From Learners To Leaders: Informal Learning And Leadership Emergence In The Workplace, Ami Rupesh Shah
From Learners To Leaders: Informal Learning And Leadership Emergence In The Workplace, Ami Rupesh Shah
Theses, Dissertations and Culminating Projects
This study explored the relationship between informal learning behaviors and leadership emergence in workplace settings while also looking at the moderating roles of occupational self-efficacy and learning climate. Using a correlational, cross-sectional design, data was collected from 361 working professionals through an online survey with 341 being the final sample size. Participants completed validated self-report measures assessing informal learning behaviors, occupational self-efficacy, learning climate, and leadership emergence. Correlational and moderation analyses were performed to test the study hypotheses. Results showed that informal learning behaviors was positively and significantly related to leadership emergence. Moreover, occupational self-efficacy and learning climate both were …
From Leaders To Lifesavers: The Impact Of Leader Development On Healthcare Teams, Madison B. Washam
From Leaders To Lifesavers: The Impact Of Leader Development On Healthcare Teams, Madison B. Washam
All Theses
With annual expenditures on leadership development in healthcare exceeding $166 billion, the effectiveness of leader development interventions in improving healthcare outcomes is crucial. This study examined the impact of leader development on team-level outcomes through the implementation of a program aimed at enhancing leaders’ relationship-oriented leadership skills. Specifically, it explored the effect of leader development opportunities on declarative knowledge of relationship-oriented skills, leader-member exchange (LMX), team psychological safety, and team members’ perceptions of patient safety. The study proposed that leaders equipped with relationship-oriented skills can foster healthier, more collaborative environments. Mediation analyses tested whether increases in declarative knowledge served as …
Beyond Challenging Up: How Organizational Climate Shapes Externally-Oriented Courage In The Workplace, Morgan Chandler
Beyond Challenging Up: How Organizational Climate Shapes Externally-Oriented Courage In The Workplace, Morgan Chandler
All Dissertations
Employees often face situations that confront them with the decision to do the right thing at work despite risk, which requires courage. This dissertation introduces a new form of workplace courage: challenging-around, which, in the context of the present study, involves pushing back against external stakeholders to uphold issues like ethical standards, organizational integrity, or professional judgement. Guided by Worthwhile Risk Theory, the study examined how organizational climate and moral courage influence this behavior. Results show that supportive, goal-promoting climates increase challenging-around, while moral courage independently predicts challenging-around. Additionally, the study validates a researcher-developed measure of challenging-around. Overall, findings suggest …
Unmasking Emotional Labor: Visualizing The Challenges Experienced By Human Resources Professionals, Abigail (Abby) Leff
Unmasking Emotional Labor: Visualizing The Challenges Experienced By Human Resources Professionals, Abigail (Abby) Leff
Honors College Theses
The field of human resources (HR) requires a complex balance of advocating for others and enforcing organizational policies, all the while managing its own emotional challenges. This dynamic demands that HR professionals engage in intense emotional labor without sufficient organizational support, the burden of which can lead to burnout, decreased job satisfaction, and psychological consequences. Despite the prevalence of these dynamics, the emotional experiences of HR professionals are under-researched. This literature review explores emotional labor and burnout HR professionals face, evaluates available resources in the field, and examines coping strategies that HR professionals use. The research is applied to an …