Performance Management Commons^™

Examining The Relationships Between Performance Appraisal Reactions And Employee Engagement, Kenneth B. Levan

Human Resource Development Theses and Dissertations

This study examines the long-standing debate among scholars and practitioners regarding the effectiveness of the performance appraisal (PA) process as a useful tool to manage individual and organizational performance (Glover, 1996; Gruman & Saks, 2011; Kondrasuk, 2012; Light, 2010; Pulakos & O’Leary, 2011; Thomas & Bretz, 1994). To further this discussion, the relationship between employees’ reactions to the PA process and perceptions of engagement in the workplace is examined.

A survey of 466 respondents finds there to be a significant positive relationship between PA reactions and employee engagement. Other significant findings of the study include: 1) high correlations among Keeping …

Developing Competency Model Using Repertory Grid Technique: The Case Of Spinning Master, Praveen Kumar Srivastava, Bhavna Jaiswal

The Qualitative Report

This paper aims to develop the Competency Model using Repertory Grid Technique. 15 Spinning Master of a large textile company in India were interviewed using repertory grid technique. The study identified 9 competencies in 3 competency clusters that are Interpersonal Relationship, Operational Efficiency and Individual Traits. The study is the first attempt to develop competency model in any textile company and can be useful in implementing competency based HR practices in the organizations. The Repertory Grid Technique used in the study helps in developing competency model in a quick and comprehensive manner that may reduce the time, labor and cost …

Perception Vs. Reality: Improving Mission Commander Decision-Making Capabilities By Use Of Heart Rate Zone Feedback In Training Environments, Caitlin M. Oviatt

Theses and Dissertations

In the military environment, it is common for commanders to rely exclusively on perceptional information (e.g., visual observations) to make decisions on their personnel’s physical capabilities. There is little evidence to support the idea that the information provided by physiological feedback technology, typically made available to the individual visually, could improve assessments and decision-making capabilities of outside observers (e.g., mission commander in a remote location). Through experimental examination this research shows that commanders who have Heart Rate Zone (HRZ) biofeedback information about their Airmen by use of physiological technology were able to more accurately predict the level of effort and …

The Effects Of Parametrically Manipulating The Ratio Of Complimentary To Constructive Feedback Statements On Performance, Amanda Mentzer

Dissertations, Theses, and Capstone Projects

Performance feedback is frequently discussed and implemented. Although shown to be quite effective, the characteristics of feedback have yet to be fully explored. Feedback ratio was explored in this study. While participants evaluated the postural safety of body positions presented on a computer screen, researchers measured the (a) number of s that it took participants to evaluate body positions (i.e., response time), (b) percent of correctly evaluated body positions (i.e., percent correct), and (c) extent to which participants appreciated the statements they received after responding (i.e., rating). Using a mixed-factorial design, researchers manipulated feedback within groups and feedback ratio between …

Performance Appraisals: Pitfalls And Promises, Singapore Management University

Research@SMU: Connecting the Dots

By having a better understanding the performance appraisal process, organisations can develop more effective performance appraisal systems, say Professors Gary Greguras and Jochen Reb.

See their papers:

Performance appraisals as heuristic judgments under uncertainty.

The Regret Elements Scale: Distinguishing the emotional and cognitive components of regret

Understanding performance ratings: Dynamic performance, attributions, and rating purpose

Effective Employee Engagement In The Workplace, Schrita Osborne, Mohamad S. Hammoud

International Journal of Applied Management and Technology

Disengaged employees typically cost U.S. corporations $350 billion annually. The purpose of this case study was to explore strategies that some communication business leaders use to engage their employees. The target population consisted of four communication business leaders in Jackson, Mississippi, who possessed at least 1 year of successful employee engagement experience. The self-determination theory served as the study’s conceptual framework. Semistructured interviews were conducted, and the participating company’s archived documents were gathered. Patterns were identified through a rigorous process of data familiarization, data coding, and theme development and revision. Interpretations from the data were subjected to member-checking to ensure …

A Case Study Exploration Of Strategies To Improve First-Line Supervisor Problem-Solving Abilities In The Retail Supermarket Industry, John E. Jarvis, Irene A. Williams

International Journal of Applied Management and Technology

First-line supervisors in U.S. retail organizations are unable to resolve nearly 34% of typical daily customer problems for their organizations. The purpose of this single-case study was to explore the strategies retail supermarket managers have used to improve first-line supervisor problem solving abilities within a retail supermarket company in Winston-Salem, North Carolina. Data were collected from semistructured interviews with four retail store manager participants with a successful record of improving first-line supervisor problem solving abilities. Based on inductive data analysis and methodological triangulation of the data collected, four themes emerged after the data analysis: (a) the importance of communicating expectations …

Selection Portfolio: Applying Modern Portfolio Theory To Personnel Selection, Eric Leingang

All Graduate Theses, Dissertations, and Other Capstone Projects

Modern Portfolio Theory (MPT) is a framework for building a portfolio of risky assets such that the ratio of risk to return is minimized. While this theory has been used in the field of financial economics for over sixty years, the method has not yet been applied to compensatory personnel selection. A common method for personnel selection is multiple regression to maximize the predicted performance of the selected group given a cut-off score on the predictor(s). Recognizing that maximizing the performance of the selected group is not the only consideration, and that, for many jobs and organizations, the outcomes of …

Nigerian Oil And Gas Industry Content Development Act’S Perceived Performance Impact, Olakunle Thomas Ayoola

International Journal of Applied Management and Technology

Petroleum-producing companies in Nigeria were forced to increase spending on Nigerian-sourced materials and services from $8 billion to $13 billion since 2010, due to the Nigerian Oil and Gas Industry Content Development Act that was implemented in 2010 to support local firms and improve the companies’ performance. There is sparse research on how the act affected the companies’ performance. This descriptive correlational study addressed the gap in the literature. Survey data from 372 employees of the five major petroleum-producing companies in Nigeria was analyzed. The study results indicated that the act had a positive effect on the employees’ internal competence …

Improving Employee Engagement Through The Development Of An Enterprise Performance Management System, Carlton D. Abner

Doctor of Nursing Practice (DNP) Projects

There is ample evidence of our health care delivery system relying heavily on value-based outcomes. The increased focus on outcomes has required health care organizations to adjust how they approach data and how they successfully implement performance management systems. These performance management systems help the organization identify, measure, and report the organization’s performance at an enterprise level using key performance indicators clearly linked to the organization’s overall strategy. As one organization began implementing an enterprise performance management system, the goal of this project was to show how participating in projects with that level of strategic impact can lead to improved …

Job Applicants' Information Privacy Protection Responses: Using Socia Media For Candidate Screening, John R. Drake, Dianne Hall, J. Bret Becton, Clay Posey

Faculty Publications

For human resource (HR) departments, screening job applicants is an integral role in acquiring talent. Many HR departments have begun to turn to social networks to better understand job candidates’ character. Using social networks as a screening tool might provide insights not readily available from resumes or initial interviews. However, requiring access to an applicants’ social networks and the private activities occurring therein—a practice currently legal in 29 U.S. states (Deschenaux, 2015)—could induce strong moral reactions from the job candidates because of a perceived loss of information privacy. Subsequently, such disclosure requests could induce job candidates to respond in a …

An Examination Of Lmx And Procedural Justice On Performance Appraisal Satisfaction Within The Context Of A Distributed Workplace Arrangement, Debra A. Herd

Human Resource Development Theses and Dissertations

Trends in the current literature emphasize the role of organizational context in employee performance appraisal processes (e.g., Levy & Williams, 2004; Pichler et al., 2015). Social context is a type of organizational context. Using hierarchical regression techniques and data from 138 U.S.-based employees, the study examined the social context of distributed workplace arrangements and the related implications of media richness and communication frequency in relation to leader–member exchange (LMX), procedural justice, and performance appraisal satisfaction. Research has revealed that manager–employee relationships and procedural justice perspectives positively influence performance appraisal satisfaction. However, researchers have yet to explore the impact distributed workplace …

Identifying Opportunities To Inform And Inspire: Tribal Casino Employee Perceptions Of Tribal Self Sufficiency And Philanthropy, Sandra Sun-Ah Ponting Dr, Jess Ponting, Katherine Spilde

UNLV Gaming Research & Review Journal

While the business case for employee engagement and satisfaction is well documented in the service profit chain and the cost savings of employee retention are easily quantified, the means to achieving these related goals in the casino industry is not well known. The pathway to employee engagement and satisfaction is even less well known in the tribal government gaming industry. This paper finds that employees in casinos that are owned by tribal governments in the United States find particular pride in sharing the tribal government’s self-sufficiency, community engagement, and philanthropic activities with casino guests, who often wonder “where the money …

How The Great Recession Affected Casino Staffing In Nevada Casinos, Toni Repetti

UNLV Gaming Research & Review Journal

In service based industries, as revenue increases so does the need for employees to provide that service, but no known academic research has been conducted on what the most efficient level of that service should be for casinos. In Nevada casinos, significant results show that for each 1% increase in gaming revenue, casino employees increase 0.80%, salaries and wages increase 0.91%, and total payroll increases 0.95%. During fiscal years 2008 – 2010, what many consider the most significant recession to date for Nevada casinos, gaming divisions significantly decreased employees 11.6%, salaries and wages 8.7%, and total payroll 8.8% beyond that …

Examining The Relationship Of Emotional Intelligence, Trust, And Performance In Self- Directed, Professional Teams In A U.S. Private Wealth Services Work Environment, Dorothy O. Elder

Graduate Dissertations and Theses

This dissertation examines the relationship of team emotional intelligence, intra-team trust, and team performance in self-directed, professional teams in a Private Wealth Services work environment. Teams represented four of the institution’s geographic divisions, with twenty-nine professional advisors who reported to thirteen supervisors. A conceptual model linking team emotional intelligence-individual resource, intra-team trust, and team emotional intelligence-synergy to team performance is presented. The model depicts a novel way of thinking about the team emotional intelligence relationship to team performance. The findings offer leaders the opportunity to design targeted interventions with a goal of improving team performance.

Reflecting On Performance Feedback: The Effect Of Counterfactual Thinking On Subsequent Leader Performance, Kelly R. Hall

Doctor of Business Administration Dissertations

Performance feedback is an integral aspect of facilitating employee learning. Despite its importance, research suggests that when that feedback conveys a performance discrepancy, subsequent performance does not improve. Researchers have advanced reflection as a strategy for increasing feedback effectiveness and have established its value for learning and performance improvement. However, these studies have not accounted for the effects of specific types of reflection on performance. To this point, the current research examines the role of one form of reflection, counterfactual thinking, for learning after performance discrepancies. I explored boundary conditions that might influence self-focused upward counterfactual thinking—a form of reflection …

Ua61/1 Faculty Handbook, Wku School Of Nursing

WKU Administration Documents

Faculty handbook created by and for the WKU School of Nursing faculty.

A‌ ‌Study‌ ‌Of‌ ‌The‌ ‌Factors‌ ‌That‌ ‌Lead‌ ‌To‌ Burnout‌ ‌In‌ ‌The‌ ‌Accounting‌ ‌Profession‌, Stephen N. Kervin

Theses and Dissertations

This applied dissertation was designed to provide information on the causes of burnout to employees in the accounting profession. A review of the literature revealed research on many different industries, but a lack on research within the accounting profession. The purpose of this research study was to examine what demographic variables increase the likelihood of an employee suffering from burnout.

In order to identify the causes of burnout for accountants, this study used a descriptive research design. The research utilized the Maslach Burnout Inventory-General Survey and a demographic questionnaire.

Quantitative analysis was applied to the interpretation of the descriptive data …

Cognitive Prompts Fail To Moderate The Impact Of Stereotype Threat On Older Adults’ Training Performance, Thomas M. Cavanagh, Kurt Kraiger, Janet Peters

Barowsky School of Business | Faculty Scholarship

Using a sample of 131 adults aged 55 to 70 years, researchers employed a 2 x 2 between-subject design to investigate whether cognitive prompts would counteract the negative effect of stereotype threat on older adults’ training outcomes. As hypothesized, stereotype threat negatively affected training outcomes. Contrary to expectations, cognitive prompts also negatively affected training outcomes, worsening the negative impact of stereotype threat. Results are discussed within the framework of cognitive load theory.

Successful Leadership: Optimizing The Influence Of Personality On Work Engagement, Joey A. Fleck

Online Journal for Workforce Education and Development

Abstract

Objective: This paper examines the positive influence that personality has on the level of engagement workers have in their work. By determining the connection between personality characteristics and work engagement, leaders can be proactive in promoting higher levels of engagement by their workers. Background: Engaging in one’s work encompasses the total person and includes elements such as energy, mental resilience, willingness to invest in one’s work, enthusiasm, pride, and the happiness that comes with being involved in work. The level of work engagement of workers in their work has implications for the workers as well as for the organization. …

Optimizing Workforce Performance: Perceived Differences Of Army Officer Critical Thinking Talent Across Level Of Education, Richard B. Ayers

Dissertations

The U.S. Army’s operating environment continues to become increasingly complex and unpredictable, where U.S. technological advantage continues to erode. The complexities stem from the Army’s doctrinal assumption that the future operating environment is unknown and constantly changing (Department of the Army [DA], 2014a). Diminishing technological advantage results in more reliance on soldiers’ cognitive capability, and less on high technology weapons systems (McMaster, 2015).

A review of military literature shows extensive research on the importance of Army leaders to be talented critical thinkers (Fischer, Spiker, & Riedel, 2008, 2009; Gerras, 2008; Thomas & Gentzler, 2013). Human capital literature reveals many college …

College Of Business Dean's Advisory Council On Diversity & Inclusion, Marjorie Williams

Honors Projects

Dean’s Advisory Council on Diversity and Inclusion (DACODI) is compromised of students, faculty, and staff who work together to ensure that the College of Business Administration (CBA) at Bowling Green State University (BGSU) is using best practices for a culture of diversity and inclusion. DACODI creates and evaluates the CBA’s strategic goals and missions related to diversity and inclusion to achieve the best possible business outcomes for students, faculty, staff, and alumni of the CBA.

DACODI was inspired by research done by Catalyst on the better business outcomes produced by gender diverse businesses. To leverage the gender, ethnic, and age …

Emotional Intelligence: A Leader's Impact On Productivity In A Distribution Environment, Herbert Callahan

Dissertations

ABSTRACT Emotional Intelligence: A Leader’s Impact on Productivity in a Distribution Environment by Herbert Callahan Purpose: The purpose of this qualitative study was to explore and describe the impact of a supervisor’s Emotional Intelligence on the performance of the associates that work for them within a distribution environment. The research design will include assessing a supervisor’s levels of emotional intelligence through the administration of the Emotional Intelligence Appraisal®–Me Edition and will include the gathering of data through semi-structured interviews from identified associates that work with them. Methodology: Convenience purposeful sampling was used to identify supervisors within a distribution environment. A …

Evaluating The State Of Departmental Student-Employee Training And Employment, Brandon E. Clinton

Higher Education Student Work

Student-employment is an important aspect of a college student’s experience. According to Kathman and Kathman (2000), students benefit from an on-campus job, as they are able to develop strong interpersonal skills, and develop experience for their resumes (p 176). In this study, I examined the dynamics of a campus center-based student employment program, and the related training program that is administered by a campus operations department. Using a focus group, a 13 item protocol was administered to nine undergraduate student-employees of this department, and an additional two alumni student-employees were interviewed individually. The focus of this research was rooted in …

Management And Telework, Arlene J. Nicholas

Faculty and Staff - Articles & Papers

This chapter discusses telework as a desirable option for workers and a valuable tool for employers to attract and retain employees. Telework's many benefits are appealing to technologically competent and confident workers. Managers may be concerned with employee accessibility, productivity and possible loss of management roles (Arnold, 2006). When Yahoo CEO Marissa Meyer banned working from home, it was described as a step backward that countered studies of increased productivity, retention and job satisfaction that could demoralize the workers (Cohan, 2013; Gaudreau, 2013). An overview of benefits, incentives, organizational examples as well as possible deterrents and management resistance are identified.

Understanding Millennial, Generation X, And Baby Boomer Preferred Leadership Characteristics: Informing Today’S Leaders And Followers, Lee-Volker Cox

Dissertations

Purpose. This quantitative study’s purpose was to describe and determine the degree of difference and importance of leadership characteristics as perceived by Baby Boom, Generation X, and Millennial generational cohort followers in STEM-related U.S.-based or headquartered aerospace and computer organizations as measured by the Multigenerational Leadership Characteristics Questionnaire (MLCQ).

Methodology. This was a cross-sectional, nonexperimental, comparative and correlational quantitative, ex post facto study. A web-based MLCQ was developed after conducting an academic literature review. Participants used a 6-point Likert scale identifying the importance of 30 characteristics with 2 aggregation questions identifying the most and least important characteristics; 408 members of …

A Comparative Study Of Learning Curve Models And Factors In Defense Cost Estimating Based On Program Integration, Assembly, And Checkout, Brandon J. Johnson

Theses and Dissertations

The purpose of this research was to investigate the flattening effect at tail end of learning curves by identifying a more accurate learning curve model. The learning curve models accepted by DOD are Wright’s original learning curve theory and Crawford’s Unit Theory. The models were formulated in 1936 and 1944 respectively. This analysis compares the conventional models to contemporary learning curve models in order to determine if the current DOD methodology is outdated. The results are inconclusive as to if there is a more accurate model. The contemporary models are the DeJong and S-Curve and they both include an incompressibility …

Unmanned Aerial Vehicle (Uav) Operators’ Workload Reduction: The Effect Of 3d Audio On Operators’ Workload And Performance During Multi-Aircraft Control, Sungbin Kim

Theses and Dissertations

The importance and number of Unmanned Aerial Vehicle (UAV) operations are rapidly growing in both military and civilian applications. This growth has produced significant manpower issues, producing a desire that multiple aircraft are controlled by a single operator as opposed to the current model where one aircraft may require multiple operators. A potential issue is the need for an operator to monitor radio traffic for the call signs of multi-aircraft. An investigation of the use of 3D sound was undertaken to investigate whether an automatic parser, which preselected the spatial location of relevant versus irrelevant call signs, could aid UAV …

Analysis Of Inpatient Hospital Staff Mental Workload By Means Of Discrete-Event Simulation, Erich W. Maxheimer

Theses and Dissertations

Many process improvement tools have been applied to the healthcare industry to improve safety and efficiency. However, nearly all of these tools have neglected to explicitly quantify mental workload of healthcare providers despite the consensus that it is related to human performance. This research uses the Improved Performance Research Integration Tool (IMPRINT), a discrete-event simulation (DES), to quantify mental workload. Specifically, this research examines staff members in an inpatient unit at the Wright-Patterson Medical Center to detect workload differences between staff, identify trends which lead to high workload demands, evaluate the influence of patient load on mental workload, and test …

The Impact Of Relationship Marketing (Rm) On Relationship Quality (Rq): Empirical Evidence From Commercial Bank Customers In Nigeria., Sunny E. Ekakitie

Bullion

The study set out to determine the impact of Relationship Marketing (RM) on relationship quality (RQ), with respect to the services Nigerian banks deliver to their clients. Three hypotheses were formulated to drive the study. Survey research design was adopted using a 48-item Likert style questionnaire to capture the opinions of valued clients. The study covered the six geo-political zones in Nigeria with 4 states drawn randomly from each zone. Extensive literature on RM and RQ were reviewed. Models/theories were lucidly discussed with the study evolving the quality/customer satisfaction model which is a modification of Zineldin's (2006) technical and functional …