Recreation, Parks and Tourism Administration Commons^™

Theme Park Knowledge Hub Of The Future, Carissa Baker

Rosen Research Review

The global attractions industry has grown in size and innovation in the last few decades. Encompassing theme parks and waterparks as well as cultural and natural attractions, this segment has diverse career opportunities and constant potential for growth in mature and emerging markets. Theme parks alone garnered a billion visitors in 2019. Post-pandemic, the industry bounced back quicker than expected, with most operators seeing increased attendance and revenue. The attractions industry continues to develop new concepts which provide amazing experiences for guests around the world. However, retirement during the pandemic, coupled with the industry's rapid expansion, created a greater need …

Theme Park Visitors Prefer Human-Like Robots In Customer Service Interactions, Ady Milman, Asli D.A. Tasci

Rosen Research Review

Service robots are becoming increasingly popular in many industries and social settings, including education, childcare, elderly therapy centers, and even theme parks. Tourism and hospitality industries are adopting robots enthusiastically and are being closely studied to observe guest engagement and reaction to robotic services. Service robots are becoming increasingly popular in many industries and social settings, including education, childcare, elderly therapy centers, and even theme parks. Tourism and hospitality industries are adopting robots enthusiastically and are being closely studied to observe guest engagement and reaction to robotic services. UCF Rosen College of Hospitality Management researchers, Dr. Ady Milman and Dr. …

Just Looking: Tourist Gaze And The Theme Park Experience, Wei Wei, Yanyan Zheng, Nathaniel Line, Lu Zhang

Rosen Research Review

What makes a memorable theme park experience? New research led by UCF Rosen College of Hospitality Management's Assistant Professor Wei Wei looks at how visitor experience is influenced by the 'tourist gaze'—the consumption of visual experiences, as well as other services, in a tourism destination. With important implications for theme park operators and managers, the study focuses on visitors' visual interactions with fellow visitors and finds they have a significant impact on visitors' emotions and the quality of their overall experience.

Handling Of Sponsor Division Clients In Indonesia International Motor Show 2023 Event, Rahmi Setiawati, Muhammad Ghiffari Zhaky Utomo, Debrina Vita Ferezagia, Karin Safitri

Journal of Indonesian Tourism and Policy Studies

In an event activity, cooperation from external parties, especially sponsors are needed. Therefore, as an organizer of an event, good handling and service to external parties must be maximized so that client satisfaction and sustainable cooperation are created. This study aims to find out the procedures and strategies used by the 2023 Indonesia International Motor Show sponsorship team in dealing with clients and making cooperation with these clients sustainable. This study uses descriptive qualitative research method with data collection by interview, observation, and literature study. The result was that the procedures carried out by the Indonesia International Motor Show 2023 …

Implementation Of The "Indonesian Jamu Ritual" Concept As A Club Lounge Attraction At The Ritz Carlton Pacific Place, Maha Dewi

Journal of Indonesian Tourism and Policy Studies

The purpose of this research is to investigate the implementation of the concept of applying 'Indonesian Jamu Ritual' as a Club Lounge attraction at The Ritz Carlton Pacific Place. The concept is based on the use of traditional Indonesian herbal concoctions that have been used for centuries for health and beauty purposes. The research method used is a qualitative - descriptive approach using data collection techniques through observation, interviews, and documentation. The results showed that the use of the 'Indonesian Jamu Ritual' concept at the Club Lounge The Ritz Carlton Pacific Place can increase hotel guest satisfaction and provide an …

Public Acceptance Of Guidance And Regulations For Space Flight Participation, Cory Trunkhill, Robert Joslin, Joseph Keebler

Journal of Aviation Technology and Engineering

Space flight participants are not professional astronauts and not subject to the rules and guidance covering space flight crewmembers. Ordinal logistic regression of survey data was utilized to explore public acceptance of current medical screening recommendations and regulations for safety risk and implied liability for civil space flight participation. Independent variables constituted participant demographic representations while dependent variables represented current Federal Aviation Administration guidance and regulations. Odds ratios were derived based on the demographic categories to interpret likelihood of acceptance for the criteria. Significant likely acceptance of guidance and regulations was found for five of twelve demographic variables influencing public …

Go Pick Me Out A Winner: Visitor Perceptions And Priorities Regarding Operational Attributes At U-Pick Farms In Western New York, Nicholas Pitas, Ya-Ling Chen

The Journal of Extension

This study seeks to identify visitor priorities for and perceptions of operational attributes at U-pick farms. Using a survey of farm visitors in the Rochester/Finger Lakes region, we applied importance-performance analysis to identify priorities, and the repositioning framework to create strategies for addressing them. Our results indicate that U-pick visitors generally perceive high levels of service quality, especially on attributes that they perceive as most important. Priorities for improvement include produce-related factors (price and availability of specific varieties) and visit logistics (information to plan a visit). Real, psychological, and associative repositioning strategies for Extension professionals and U-pick operators are discussed.

Understanding Job Satisfaction In The National Park Service, The Needs Of Black Employees, And The Decision-Making Of Managers, Akiebia Hicks

All Dissertations

According to the 2020 U.S. Office of Personnel Management’s Federal Employee Viewpoint Survey, the National Park Service (NPS) was ranked the 353rd best place to work out of the 411 government agencies surveyed, with an engagement score of 61.3%, which was lower than the 69.0% average amongst government agencies. This survey is performed annually and asks employees to score their employer in the following categories: leadership, empowerment, pay, teamwork, innovation, recognition, response to COVID-19, and work-life balance. The scores are divided by a quartile key. In every category except “innovation,” the NPS landed in the lower quartile, causing the need …

Residence Camps For Youth With Physical Disabilities, Amberlin Piles

ATU Research Symposium

A residence camp consists of a facility or campsite that is utilized for the purpose of camping, requires an overnight stay, and is a popular summertime commodity. Youth with disabilities can benefit from residence camps because it allows them to have a sense of belonging while being surrounded by nature and varying aspects of inclusion. The programming at residence camps for youth with disabilities can consist of indoor or outdoor activities, designed and modified to accommodate the needs of individuals to enjoy and feel included.

The purpose of this study is to examine the perceptions of youth with disabilities at …

Tourism, Mapping, Retail And Recreational Trails: A Case Study Of Connectivity Between Trails And Adjacent Downtowns In Anniston, Alabama, Usa, Jennifer Green

Theses

This study examines the estimated increase in economic impact on a geography’s local economy by creating cross-marketing efforts between expanding an established outdoor recreation trail to a closely located city downtown commerce district. This research will analyze the resulting potential rise in sales/lodging tax revenues for that city by mapping the trail and downtown district, and cross-marketing the other to users of both or either venue. Potential increase in economic impact will be estimated utilizing IMPLAN methodology by assessing the economic impact on the local economy that a percentage range of increased spending resulting from this cross-marketing effort could generate.

Kulpmont Pocket Park Survey Results, Matt Mcmullen, Shaunna Barnhart, Steve Motyka

Student Project Reports

No abstract provided.

Collecting Disney, Exhibit Brochure, Judy Kuhns, Gina Rippens

Rosen Library Exhibits

On display: January-April 2023
Featured items: Disney souvenirs and cast member awards, and books from the Rosen Library Collection. Primary Curators: Judy Kuhns and Gina Rippens

See more items from this exhibit

Collecting Disney, Exhibit Sign, Judy Kuhns, Gina Rippens

Rosen Library Exhibits

On display: January-April 2023
Featured items: Disney souvenirs and cast member awards, and books from the Rosen Library Collection. Primary Curators: Judy Kuhns and Gina Rippens
See more items from this exhibit

How Community Satisfaction Can Determine The Success Of Tourism Development In A Community, Carter Unrau

Posters-at-the-Capitol

Many counties in Eastern Kentucky and central Appalachia in general have suffered intense economic hardship in the past decades due to the decline in coal and other mining industries which once supplied many jobs to the people of the region. A common remedy to this is increasing tourism development in these communities. While this tactic has seen positive effects in the region, there's been communities that have given a negative review of the increase in tourism development. With such an economic gain to be had, its imperative that the source of this issue should be rooted out and resolved to …

Caverly (Irvin C.) Papers, 1917-2023, Special Collections, Raymond H. Fogler Library, University Of Maine

Finding Aids

Irvin "Buzz" Caverly, Jr. began working at Baxter State Park in 1960 as Park Ranger I immediately after graduating from Lee Academy in Lee, Maine. In 1982, 22 years after first being hired as a ranger, Caverly was selected to be the Baxter State Park Director, a position he would remain in until his retirement in 2005. Caverly remained active with the park, accepting an appointment from Governor Baldacci in 2007 to serve as the Baxter Park Wilderness Trust Fund Commissioner.

Collection, (1917-2023) includes papers, personal correspondence, and publications regarding former Governor Percival P. Baxter (1876-1969) and Baxter State Park. …

Making The Case For The Great Dismal Swamp National Heritage Area: A Scoping Review, Madelyn Newton, Chandler J. Berry, Bethany Arrington, Nick Wilson, Colin Mccormack, Michael Wilcox, Alexis Barmoh, Chris A. B. Zajchowski

Human Movement Sciences Faculty Publications

National Heritage Areas (NHAs) are nationally distinct landscapes that represent unique cultural, historical, and/or natural attributes significant to the legacy of the United States of America (U.S.). The Great Dismal Swamp, located in southeastern Virginia and northeastern North Carolina, is a prime candidate for NHA designation with diverse qualifications, among which was its antebellum role as a refuge for formerly enslaved people. The goal of our research, conducted in 2022 during the period of the U.S. Congressional debate on designation, was to investigate and expound upon the rationale for NHA designation of the Swamp. To do so, we used a …

Community Outdoor Recreation Realization Pilot Review And Recommendations, Ashley Castro, Jazzelle Elias, Grace Friend, Lisa Spang, Grace Walhus

Undergraduate Theses, Professional Papers, and Capstone Artifacts

Community Outdoor Recreation Realization, or CORR, was created through collaboration of Montana Access Project, University of Montana, and the US Forest Service. This program is intended to help rural Montana communities realize recreation assets and plan for their development. A pilot of the CORR process was implemented in two Montana communities: White Sulphur Springs and Columbia Falls. Researchers interviewed CORR facilitators and community members who participated in the CORR process. From the feedback received in these qualitative interviews, researchers presented recommendations to improve the CORR process and created an initial toolkit to be used by future communities. This report covers …

Coastal Science For Resilience And Management At The Cape Hatteras National Seashore, Nc, Usa, Michael J. Flynn, Thomas R. Allen, Meaghan E. Johnson, David E. Hallac

Political Science & Geography Faculty Publications

National seashores are cherished public lands with rich environmental, cultural, and historic resources. The Cape Hatteras National Seashore is one such coastal asset that is both bountiful yet vulnerable, with historic lighthouses, critical habitats, and recreational amenities alike facing threats of sea-level rise and continual storm and climate change impacts. Over 3 million visitors to the Seashore in 2021 set an annual visitation record. Historic resources such as the Bodie Island Lighthouse and Ocracoke Lighthouse are among the most visited sites, yet these assets are also among those most vulnerable to flooding, compromised structural integrity, and reduced accessibility. Future challenges …

Employing The Houseless As Corporate Social Responsibility, Nicholas A. Smith, Larry R. Martinez, Shi (Tracy) Xu, Anna Mattila, Lisa Yixing Gao

Psychology Faculty Publications and Presentations

Purpose

Many hospitality organizations see the benefits of engaging in corporate social responsibility (CSR), which can take many forms. This study aims to examine one relatively unique form of CSR: hiring individuals experiencing houselessness. This research aimed to investigate the impact of hiring individuals experiencing houselessness on customers’ behavioral intentions, attitudes toward an organization and perceptions of CSR actions.

Design/methodology/approach

Across two experiments, this study investigated the impact of employing individuals experiencing houselessness on customers’ perceptions of the employee and organization using organizational legitimacy theory.

Findings

Results demonstrate that employees known to be houseless elicited more positive employee and organizational …

A Design Concept For A Tourism Recommender System For Regional Development, Leyla Gamidullaeva, Alexey Finogeev, Mikhail Kataev, Larisa Bulysheva

Information Technology & Decision Sciences Faculty Publications

Despite of tourism infrastructure and software, the development of tourism is hampered due to the lack of information support, which encapsulates various aspects of travel implementation. This paper highlights a demand for integrating various approaches and methods to develop a universal tourism information recommender system when building individual tourist routes. The study objective is proposing a concept of a universal information recommender system for building a personalized tourist route. The developed design concept for such a system involves a procedure for data collection and preparation for tourism product synthesis; a methodology for tourism product formation according to user preferences; the …